Now that I know how to use the app and chargers correctly I found the charging process easy to use. Ending the charging session was confusing as I stopped charging on the app but it didn't terminate c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The InstaVolt app is very easy to use, and using the charger was even simpler. I gave it 4 stars because it seems that the promotions and lower prices are primarily available for wealthier individuals... See more
Company replied
I went to the Winchester Superhub - there were only a handful of people on the charging station on a Saturday lunchtime. The Website says up to 160Kwh, but the Charger only delivered at 70Kwh which wa... See more
Company replied
Have never had any issues at any of the chargers. Even better now they do the off peak rates @54ppkh. Only criticism is the parking distance between the cars is very tight. Especially when you’re in a... See more
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Company details
Written by the company
Getting the UK's electric vehicle drivers back on the road in minutes with our rapid charging stations. Simple, contactless payment with no connection charge or subscriptions.
Contact info
Cedarwood, Crockford Lane, RG24 8WD, Basingstoke, United Kingdom
- 01256305900
- info@instavolt.co.uk
- instavolt.co.uk
3.7
Average
983 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fast charging and easy to use Thanks
Fast charging and easy to use Thanks
January 2, 2026
Unprompted review
Reply from instavolt.co.uk
Hello, thank you for leaving us a 5 star review. We are so glad to hear that you found our chargers fast and easy to use. We look forward to seeing you on the Network again soon. Kind regards, the InstaVolt team.
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Don't believe all of these 5 star…
Don't believe all of these 5 star reviews because in my experience (twice) at the same charging unit in Tonbridge Kent over the space of 8 months, the units don't work, despite the call centre remote re-start. All that glitters is not necessarily gold!
December 26, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Gary, thank you for your review, we are sorry to hear that you experienced issues when visiting our Tonbridge site. Please could you email us at info@instavolt.co.uk with some more details of what happened during your visit so that we can look into this for you? Kind regards, the InstaVolt team.
Used Instavolt last week best one I…
Used Instavolt last week best one I used by far.fast charge and excellent price to go with it got the app now put money on there going to try off peak charging next week.
December 21, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Greg, thank you for your 5 star review! We are so glad to hear that you found our chargers fast and well priced. We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Reply from instavolt.co.uk
Hi Mark, thank you so much for the 5 star review! We really appreciate you taking the time to share your feedback.
Kind regards,
InstaVolt
Great when charging off peak
Great when charging off peak, easy to locate, use and fast to charge
December 20, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Jonathan, thank you for your review, it's great to hear you've been enjoying our off-peak rate. We hope to see you on the network again soon!
Kind regards,
InstaVolt
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Reply from instavolt.co.uk
Hi, thank you for your review.
We’re glad to hear you had a great experience with our service. Thank you for choosing InstaVolt and we hope to see you again soon. Kind regards, the InstaVolt Team.
Great service
December 15, 2025
Unprompted review
Reply from instavolt.co.uk
Hi, thank you for your review.
We’re glad to hear you had a great experience with our service. Thank you for choosing InstaVolt and we hope to see you again soon. Kind regards, the InstaVolt Team.
Excellent Charger with detailed bill…
Excellent Charger with detailed bill facility
December 14, 2025
Unprompted review
Reply from instavolt.co.uk
Hi, thank you for your review.
We’re pleased to hear you found the charger excellent and that the detailed billing facility was helpful. Providing clear and transparent charge information is something we aim to make as straightforward as possible for our customers.
Thank you for choosing InstaVolt and we hope to see you again soon. Kind regards, the InstaVolt Team.
Everyone download this app to save money…
Everyone download this app for saving and the fee of charging pre authentication goes from £45 to £20. This will make a huge difference going forward it is easier to charge using your app.
December 7, 2025
Unprompted review
Reply from instavolt.co.uk
Hello, thank you for your 5 star review. We are glad to hear that you are happy with using the app to avoid the pre-authorisation fees. We hope to see you charging with us again soon. Kind regards, the InstaVolt team.
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Not enough chargers
I found a charger. That’s it. I live locally and don’t have a charger at home. Only two in Wincanton Somerset and now the KFC is closed (it had 4 chargers) and if you are lucky enough to get a spot. Win win. Now I have a RFID card it’s a breeze. Wish it was faster but hey ho.
December 14, 2025
Unprompted review
Reply from instavolt.co.uk
Hi, thank you for taking the time to leave a review and share your experience.
We’re glad to hear that having an RFID card has made charging easier for you and that you’re able to make use of the chargers locally. We understand that availability can be challenging, especially with the closure of the KFC site in Wincanton, and we appreciate your patience.
Your feedback around charging speed is also noted. While many factors can affect how quickly a vehicle charges, we are continually investing in our network to improve reliability and performance, as well as expanding coverage where possible.
Thank you again for your feedback and for choosing to charge with InstaVolt. We hope to continue supporting your charging needs locally. Kind regards, the InstaVolt Team.
I was really low and swung into my…
I was really low and swung into my normal charger at Poulton only to find that it has a fault. It was saying still in use from previous day. I rang helpline and bloke I spoke to was really helpful. He told me maintenance were aware but unlikely to show up on a Sunday. He restarted it and told me it still showing as in use but debit card may be available instead of app. It worked :-) I was relieved as I could only use that one as I need chademo
December 14, 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
Thank you for your five star review! We are really pleased to hear that our helpline team were able to assist you and get you charging, especially when you were low on battery and needed a CHAdeMO connector. While we’re sorry for the initial inconvenience caused by the charger showing as in use, it’s great to know that the restart and alternative payment method worked and helped you get back on the road.
Your feedback is much appreciated and will be shared with the team. We hope to see you charging with us again soon.
Kind regards, The InstaVolt Team
Unreliable Charging and Poor Support: My Frustrating Experience with Instavolt
Instavolt is the worst company for charging electric cars because they are unreliable. So if you’re low on battery and need to use a charging station, don’t choose Instavolt, go for another one to avoid problems. I’m an Uber driver, and I recharge my car on the street one or two times a day, and Instavolt has let me down countless times. I’ve reported the issues, but nothing has been done, and no one has contacted me. I’ve had serious problems. The latest one happened three weeks ago. I called support and asked for a complimentary charge, but they didn’t do anything. I had to leave and head to another location, and my car’s battery died on the way. I had to call for a tow, lost hours of work, and this all happened in the middle of the night, around midnight. I didn’t get home until 6 a.m. because the tow took three hours to arrive. And all these issues have happened in the rain, in the cold, and it’s always a long, frustrating process. Now, you might ask, why do I still use Instavolt? I only use it because of a promotion in the app that makes charging cheaper, so I take the risk. But often, cheap ends up being expensive because the charging just doesn’t work. And when I’ve contacted their support, they’ve tried to blame my car. How can it be my car when I charge it every day without issues with other providers? It’s clearly Instavolt’s machines that don’t work properly. So, I want to leave this review to warn you and tell you not to trust this company, especially if your battery is low. I’m also attaching a video so you can see what happened to me.
November 15, 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
We are very sorry to read about your experience, we do appreciate the time taken to leave your feedback. This is certainly not the level of reliability or support we aim to provide.
We understand how stressful it can be to encounter charging issues when your battery is low, especially late at night and in poor weather, and we genuinely apologise for the inconvenience and distress this situation caused.
We take reports like this very seriously. We have sent you an information request asking for further details of the charging session, including the location, date and time, so that we can fully investigate what happened with the charger and review the support provided. Once we receive this information, we will be able to look into the issue in detail.
We hope to hear from you soon so we can investigate this properly and work towards a resolution for you.
Kind regards, The InstaVolt Team
3 failed charges @ 3 trees
I tried to use three trees EV chargers, between Marlborough and Swindon. I tried 3 of the 4 ChadeMo chargers several times.
Every time that it actually connected and got started, it automatically STOPPED.
Why are these so unreliable? Lovely location but they need to work! So frustrating. Yes I tried your app, a credit card on my phone.
The screen showed a £nil charge to AMEX - which I do not use!!??
December 3, 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
Thank you for letting us know about the issue you experienced at Three Trees. Please accept my apologies for any inconvenience caused.
The charger is currently available and has been operating as usual since your visit with sessions since, however, we will continue to monitor the station, in case we receive further reports that could suggest a potential problem that needs further investigation.
Thank you for taking the time to report this to us and if you have any other questions or concerns, please let us know.
Kind regards, The InstaVolt Team
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20 minutes in to charging then it…
20 minutes in to charging then it stopped not able to disconnect from car as touch screen option wasn't available on the screen so had to call customer service, first time using instavolt, not impressed call handler got me on my way at least by disconnecting the charger, Necton 2 point ..update charger malfunction at the £8.40 price point no more charge received just got charged £15. So scamming customers also. What a bucket of manure
December 12, 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
Thank you for letting us know about the issue you experienced at our Necton charger, we apologise for the inconvenience caused.
Our Network Performance team have investigated this and have identified an issue with the charger. Once a resolution for the issue has been identified, an engineer will be dispatched to site to carry out a repair or a fix will be implemented remotely if possible.
When you initiate a charge via a card, a pre-authorisation fee of £15.00 or £45.00 (depending on the charger model) will be reserved on your card. This will be taken each time you tap your card to try to start a charge and is intended to validate the payment card and ensure that sufficient funds exist to complete a transaction. Depending on who you bank with you may see these as pending transactions or they will appear to have been taken from your account.
If the charge was successful, the pre-authorisation amount will be cancelled and replaced with the actual amount you were charged for the electricity received. If your charge was unsuccessful, the amount will be returned automatically. All pre-authorisation amounts are released automatically by InstaVolt; depending on who you bank with, it may take 5-10 working days (or sooner) to reflect this.
If you use our chargers regularly and would like to work around the pre-authorisation fees, you could download our app and use it to start a charging session. As your payment card is already authenticated on the app, no pre-authorisation fees get taken when you charge via this method.
I apologise again for the inconvenience caused by your experience and if you have any questions or concerns, please do not hesitate to get in touch at info@instavolt.co.uk
Kind regards, The InstaVolt Team
Very poor service
1. Provide a roof as in all petrol/diesel service stations. We are always getting wet/cold.
2. Create an incentive to have an electric vehicle, ie less cost than petrol/fuel. It is currently far too expensive.
3. Provide a receipt so we know what we have spent.
4. Make it user friendly, by providing human help!
5. The screens don’t work when wet.
December 7, 2025
Unprompted review
Reply from instavolt.co.uk
Hello, thank you for taking the time to leave us a review.
We understand how important protection from the weather is, especially during longer charging sessions. While many of our sites are located on land where we don’t control the infrastructure, we continue to explore opportunities with landowners to introduce shelters where possible.
We recognise concerns around pricing, and we’re committed to offering competitive rates while maintaining a reliable network. We recently introduced an off-peak tariff available via the InstaVolt app and RFID card, helping reduce charging costs for drivers during quieter times.
If you charge using the InstaVolt app or an RFID card, a full session history, including receipts, is available directly in your account. We’re also working on improvements to provide more seamless access to receipts across all payment methods.
Our customer support team is available 24/7 and can often resolve issues immediately while you're at the charger. You can reach us anytime on 0808 281 4444.
With regards to your feedback on the charging screens, your comments have been passed to our technical team, who continually review how our equipment performs in real-world weather conditions.
We’re committed to improving your charging experience and hope we can show you the positive steps we’re taking on your next visit. If you’d like to talk anything through directly, please feel free to get in touch with our team.
Kind regards, the InstaVolt team
Winchester - Its says up to 160Kwh, but dont expect that !
I went to the Winchester Superhub - there were only a handful of people on the charging station on a Saturday lunchtime. The Website says up to 160Kwh, but the Charger only delivered at 70Kwh which was very annoying. I have an EV6 CCS car capable of faster charging and did not expect that. My Battery was not full so slowing the charge. A very disappointing experience.
November 22, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Richard, thank you for your review, we are sorry to hear that you did not achieve the expected speeds when charging with us. There are lots of factors that can affect the speed of charging and we would like to look into this further for you. Please could you email us at info@instavolt.co.uk with the details of your session? Kind regards, the InstaVolt team.
Very fast charging
Very fast charging, lucky to have one close home.l, it’s a saver
December 3, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Francesco, thank you for your 5 star review. We are happy to hear that you were pleased with our fast chargers. We look forward to having you charge on the Network soon. Kind regards, the InstaVolt team.
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Quick and easy to use also very fast
Quick and easy to use also very fast
December 5, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Debbie, thank you for leaving us a 5 star review. We are so pleased to hear that you found our chargers quick and easy to use. We hope to have you charging with us again soon. Kind regards, the InstaVolt team.
Really easy to use I have been using…
Really easy to use I have been using them and never had a problem fantastic and really good rate
December 4, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Kairan, thank you for your 5 star review. We are glad to hear that you found our charging stations easy to use. We look forward to seeing you on the Network again soon. Kind regards, the InstaVolt team.
Reply from instavolt.co.uk
Hi Mikhail, thank you for your review. We are sorry to hear that you experiencing issues with getting a receipt. Please email us at info@instavolt.co.uk with the details of your charging session and we can look into this for you. Kind regards, the InstaVolt team.
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