Now that I know how to use the app and chargers correctly I found the charging process easy to use. Ending the charging session was confusing as I stopped charging on the app but it didn't terminate c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The InstaVolt app is very easy to use, and using the charger was even simpler. I gave it 4 stars because it seems that the promotions and lower prices are primarily available for wealthier individuals... See more
Company replied
I went to the Winchester Superhub - there were only a handful of people on the charging station on a Saturday lunchtime. The Website says up to 160Kwh, but the Charger only delivered at 70Kwh which wa... See more
Company replied
Have never had any issues at any of the chargers. Even better now they do the off peak rates @54ppkh. Only criticism is the parking distance between the cars is very tight. Especially when you’re in a... See more
Company replied
Company details
Written by the company
Getting the UK's electric vehicle drivers back on the road in minutes with our rapid charging stations. Simple, contactless payment with no connection charge or subscriptions.
Contact info
Cedarwood, Crockford Lane, RG24 8WD, Basingstoke, United Kingdom
- 01256305900
- info@instavolt.co.uk
- instavolt.co.uk
3.7
Average
983 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really easy to use if this is your…
Really easy to use if this is your first time and not sure how it works there is usually some one already someone who is willing to help you
September 3, 2025
Unprompted review
Reply from instavolt.co.uk
Hello, thank you for your 5 star review. We are so glad to hear that you find our chargers easy to use and that you feel you can lean on other EV users to enhance the experience! We hope to have you charging with us again soon. Kind regards, the InstaVolt team.
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Plenty of handy easily accessible…
Plenty of handy easily accessible locations. A big bonus is the rate reductions after 8PM.
September 2, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Chris, thank you for your 5 star review. We are so glad to hear that you were happy with our accessible locations and our reduced evening rates! We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
App not working, wouldn't charge
I put 20 credit on the instavolt app and it still wouldn't let me charge. So I had to use my contactless card and not benefit from the off-peak rate to 54 pence in porthleven, Cornwall
Had to pay 87p. Despite it being after 8:00 in the evening when it's supposed to be 54p
September 2, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Mr Hartill, thank you for taking the time to leave us a review. We are sorry to hear that you experienced issues when trying to charge via the app. Please could you email us at info@instavolt.co.uk with the details of your charging session and the email associated with your app account so that we can look into this for you? Kind regards, the InstaVolt team.
Unworthy to download
I have tried with the app in both liverpool and London but didn't get and best. It kept me waiting till I fed up. I have called the customer service however that was not useful . On the end it was time wasting.
September 1, 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
Thank you for your feedback, we are sorry to hear about your experience.
We would like to look into this further for you, by sharing further details about your experience with our app, we will be able to investigate why you may have been having trouble with using it.
We have sent you this information request through Trustpilot, once we have your details we will be able to assist you further with your app.
Please accept our apologies once again, we look forward to hearing back from you.
Kind regards, The Instavolt Team
I paid 45 pounds for ten minutes
I paid 45 pounds for ten minutes. only got from 7% to 33%. then the charger malfunction. I now have to wait five to ten days to get my money back. This is not what hard working people bargain for. much to expensive for this type of service.
August 31, 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
Thank you for your feedback, we are sorry to hear about your experience. We’d really like to look into this further for you.
Please may you provide us with your email address so we can check the charging session and confirm the charger is working as it should? We have sent you a request for this through Trustpilot.
Just to clarify, the £45 you saw taken was a pre-authorisation hold. This is not a charge for ten minutes of use, but a temporary amount reserved by your bank to validate your payment card. The actual cost of the electricity you used will replace this amount, and any difference will be released back to you automatically, usually within 5–10 working days depending on your bank.
We completely understand how frustrating this can feel, and we’d like to make sure everything is working correctly for you, please do share your details with us so we can investigate further.
Kind regards, The InstaVolt Team
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Charging is easy whether you have the…
Charging is easy whether you have the app or not.
August 31, 2025
Unprompted review
Reply from instavolt.co.uk
Dear Lisaj,
Thank you for your five star review. We are glad to hear that you found our Chargers easy to use with or without the InstaVolt app. We truly appreciate the positive feedback!
We do hope to see you on The Network again soon.
Kind regards, the InstaVolt team
Have I missing something or due you…
Have I missing something or do you have to input your card details in the app every time?
How long does it take to pay back?
Ionity pay back in hours!
The rest of my experience was ok, found the unit ok
Charger worked ok
Got a very positive response the next day, explaining how it all works
Thank you
August 31, 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon,
Thank you for your review and feedback. We are glad to hear you found the unit easily and that the charger worked well.
When you set up the app you can choose between a pre-payment account, where you add funds to your wallet in advance, or a credit account, where your saved payment card is billed automatically later that day or the next working day.
Please note that when you first add a card to a credit account a £20 validation amount is taken, but this isn’t a fee, it is added to your app balance and can be used for charging or withdrawn back to your bank. You won’t need to enter your card details each time.
We do hope this helps but if you’d like a step-by-step guide on using the app, please contact us at info@instavolt.co.uk as we are more than happy to assist.
Kind regards,
The InstaVolt Team
Easy to use the app and loads of places…
Easy to use the app and loads of places to charge
August 30, 2025
Unprompted review
Reply from instavolt.co.uk
Dear Alana,
Thank you for your five star review! We are happy to hear that you found our InstaVolt App easy to use and that there are plenty of spaces to charge.
We do hope to see you on The Network again soon.
Kind regards, the InstaVolt team
Have had two experiences both very fast
Have had two experiences both very fast
August 22, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Robert, thank you for your 5 star review. We are glad to hear that you have experienced fast charging during both of your visits with us! We look forward to seeing you charge with us again soon. Kind regards, the InstaVolt team
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Poor process
22/8 Financial charging process is unclear and very slow. Immediate taking of deposit but unable to process what charge has actually been used in a timely manner. Also, the getting of a receipt at charging point is unclear. Added charge nearly an hour ago and no idea what it cost. No details with my bank yet and not able to get receipt. Poor customer experience.
Now some 8 hours or so later, still no confirmation of charge amount. 🤔
24/8 - 48 hours gone now and still no detail. Perhaps it was free?
August 22, 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon Nigel,
Thank you for sharing your feedback, we do apologise for your experience. We completely understand how frustrating it must be not to see your charging costs and receipts clearly.
When using our chargers, a pre-authorisation deposit of £45 is taken to ensure there are sufficient funds available. Once the charging session is completed, the final amount is confirmed and the unused portion of the deposit is released back to your bank. Depending on your bank, this can sometimes take up to 5-10 working days to appear clearly on your statement, which may explain the delay you’ve experienced.
When paying by card, receipts are not issued automatically at the charger. To obtain one, you can either use our online receipt generator or email our team at info@instavolt.co.uk with your session details, and we’ll be happy to provide it for you.
If you use the InstaVolt app to start your charges instead, all of your session receipts are stored automatically within the app for easy access.
We understand how important it is to have clarity on payments, and we’re continually working to make the process as smooth and transparent as possible. Please don’t hesitate to get in touch with us at info@instavolt.co.uk so we can provide the receipt for your recent session.
Thank you in advance, we do hope to see you on the Network again soon.
Kind regards, The InstaVolt Team
I wish you would include a route…
I wish you would include a route planner in your app. If you have then I am sorry but at the moment I am constantly swapping between Google maps, Waze and the electro verse app
The instavolt reply raises this to a 4
August 21, 2025
Unprompted review
Reply from instavolt.co.uk
Thank you for your feedback! We’ll be sure to pass this on to the relevant team. We completely understand how helpful it would be to avoid switching between different apps. We appreciate you taking the time to share this with us.
Kind regards,
The InstaVolt Team
Easy use reasonal prices
Easy to use rfid card makes it easier too. Simple set up always reasonable prices and convenient placed charges
August 20, 2025
Unprompted review
Reply from instavolt.co.uk
Thank you for your wonderful feedback! 💳⚡ We’re so pleased to hear that you find the RFID card easy to use and that our chargers are convenient and well-priced. Making charging simple and accessible is exactly what we aim for, and it’s great to know we’re getting it right. We look forward to keeping you on the move! 🚗⚡
Great location always available plenty…
Great location always available plenty of room if you are disabled..plug in scan & connection was very fast!
August 20, 2025
Unprompted review
Reply from instavolt.co.uk
Thank you so much for your kind feedback! 🌟 We’re delighted to hear that you found our chargers easy to access and quick to connect. Accessibility and reliability are very important to us, so it’s great to know this has made a positive difference for you. We look forward to welcoming you back again soon! ⚡
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I struggled to start the charge with my…
I struggled to start the charge with my app so used a card.
When the charge was complete I tried to get a VAT receipt via the Receipt Generator and then by phone and lastly by email which proved impossible.
August 16, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Michael, thank you for your review, we are sorry to hear that you experienced issues when trying to charge via the app. Please do send us an email to info@instavolt.co.uk with the date, time, cost of your session and the last 4 digits of the payment card you used and we can then look into any potential issues as well as generate a receipt for you. Kind regards, the InstaVolt team.
I charged at Syon Park London theres14…
I charged at Syon Park London theres14 chargers had no trouble getting on one just a nice place to charge and relax
August 17, 2025
Unprompted review
Reply from instavolt.co.uk
Hi John, thank you for your 5 star review. We are so glad to hear that you had a relaxing charging experience at our Syon Park site! We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Reply from instavolt.co.uk
Hi!
Thank you so much for your kind feedback! We’re really pleased to hear you had an amazing experience, and we hope to welcome you back again soon.
Kind regards,
The InstaVolt Team
New user to Instavol today
New user to Instavol today. found the experience very easy to use and definitely use again.
August 17, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Paul!
We’re delighted to hear your first experience with InstaVolt went smoothly! It’s great to know you found it easy to use, and we look forward to welcoming you back again soon.
Kind regards,
The InstaVolt Team
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6 STARS!
Unfortunately TrustPilot don't let me give more than 5 stars.
Really happy with the charging experience.
I rock up in my EV and park.
I pop the charging cable into my EV.
I go to the app.
Select the Charger.
Press and hold Charge
App / charger authorises.
My EV gets electric and InstaVolt get money.
To date I've used InstaVolt into double figures and have not had any issues. Would like to see prices come down though.
InstaVolt is my "on the go" charger of choice.
August 15, 2025
Unprompted review
Reply from instavolt.co.uk
Hi Nick!
Wow - 6 stars! Thank you so much for the fantastic feedback. We’re delighted to hear how smooth and reliable your charging experiences have been, and it’s great to know InstaVolt is your “on the go” charger of choice.
We completely understand your comments on pricing, and we’ll be sure to share your feedback with the team.
Kind regards,
The InstaVolt Team
The app would not recognise the QR…
The app would not recognise the QR codes on either of the two chargers I tried to use
August 13, 2025
Unprompted review
Reply from instavolt.co.uk
Hi John, thank you for taking the time to leave us a review. We’re sorry for the inconvenience you experienced with the QR codes on our chargers. This isn’t the experience we want for our customers.
If you could please email us at info@instavolt.co.uk with the location of the chargers you visited, we’ll look into this straight away and work to prevent it happening again.
Kind regards, the InstaVolt team
Wonderful
Just used the one at McDonald’s Oakham ! Easy to use charged very quickly !! Just wish I had downloaded the app before I charged my car
August 13, 2025
Unprompted review
Reply from instavolt.co.uk
Hi David, thank you for your 5 star review. We are so glad to hear that you were able to charge quickly! We look forward to seeing you on the Network again soon. Kind regards, the InstaVolt team.
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