Insure My Van Reviews 

81
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, understanding, and professional approach, making interactions smooth and pleasant. Many people also appreciate the affordable pricing and efficient service, noting that the process is often quick, straightforward, and easy to manage. However, some customers also noted dissatisfaction with certain aspects of customer service, citing experiences with rude agents, poor attitudes, and being interrupted. A few other people also felt that there were issues with receiving incorrect information, delays in document processing, or difficulties with specific service requests like transferring insurance.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers describing them as professional, helpful, and... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the professionalism,... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting abysmal and very... See more

Price

Consumers find price to be positive, with many reviewers reporting that they received better rates compared... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would like to tank all involved for there help and understanding in my case; and to Emma maguire who gracefully finalise the procedure. Regards Pat.

Rated 4 out of 5 stars

Great service and open on Saturday which was very convenient. Dylan was prompt getting back to me and got a great price.

Rated 5 out of 5 stars

After many years insuring my van with this company, I decided to change to small car to save money as van was no longer needed. I took out a new insurance with another company for my new old car.... See more

Rated 5 out of 5 stars

I didn't have to wait 5 million years for a human being to answer the phone. The quote I got was substantially better than the competition, which leads me to believe that the last crowd ripped me off... See more


Company details

  1. Commercial Insurance Company
  2. Business Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Insurance Company
  6. Liability Insurance Company

Written by the company

Insure My Van delivers low-cost, high-quality cheap van insurance, commercial vehicle insurance, fleet insurance and public liability insurance for your trade or business. As Ireland’s leading van insurance broker, we have negotiated exceptional rates with underwriters and we pass those van insurance savings onto YOU. Getting a quote is quick & easy and can save you money. Whether you drive just one van, operate a whole fleet, or need public liability insurance, contact Insure My Van today and get the best commercial insurance on the market.


Contact info

4.2

Great

TrustScore 4 out of 5

81 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(81)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely 5 stars.

Absolutely 5 stars.
This morning after putting this call off since January I rang and spoke to a lovely gentleman called Robert Mulligan. From the get go he immediately put ne at ease. On medical grounds I was cancelling my husbands policy. A difficult situation made very easy & pleasant by Robert. Within a few minutes everything was explained and taken care of. This was a van insurance but I now see they also do car insurance. When my car insurance comes up for renewal they will definitely get the first opportunity to quote me. In the age of technology its always scary when you hear to go on line, but to speak to a friendly helpful voice like Robert's was a pleasure. Thanks again Robert

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Insure my van is a very reputable …

Insure my van is a very reputable company when looking for affordable motor insurance. Robert guided me through all the processes and couldn't have been more efficient and helpful.

March 24, 2026
Unprompted review
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Rated 5 out of 5 stars

I had a really positive experience with lauren and robyn.…

I had a really positive experience with InsureMyVan thanks to Lauren and Robin. They were incredibly helpful, explained everything clearly, and made the whole process straightforward and stress-free. It was genuinely a breath of fresh air compared to the kind of service you sometimes expect.
I really appreciate the time and effort they put in—thank you both for your excellent support.
I cant say the same about anyone else I've spoken to in the company.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

I didn't have to wait 5 million years…

I didn't have to wait 5 million years for a human being to answer the phone. The quote I got was substantially better than the competition, which leads me to believe that the last crowd ripped me off. Finally I was not driven insane by some scuttery muzak that was interspersed with a message uttering some nonsense about how important your call is to us.

February 26, 2026
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Rated 1 out of 5 stars

I have nothing to say more than I was …

I have nothing to say more than I was very happy with the customer service one would ever wish to experience as with insuremyvanteam .Thank you Lauren Mooloney.Every step was easy and straight forward.No complications whatsoever.
Thank you all

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

A lovely young lady called Lauren…

A lovely young lady called Lauren Maloney made my experience amazing. I could not figure out what was missing from me getting my disc but she talked me through the problem and stayed with me until it was resolved. Many thanks Lauren, you could not have been more helpful.

February 4, 2026
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Rated 3 out of 5 stars

customer service and response times have gone downhill

I was with insuremyvan for some time about three years ago. This year, I decided to go back with them and it seems things have gone downhill. For some reason, they can't receive my required documents at info AT insuremyvan.ie. The emails are sent, with attachments and there are no errors. Yet, they keep telling me they have received nothing.
The other thing I find very annoying is that they have not bothered to tell me that the documents are still outstanding for over a week. From my point of view, since the emails sent ok and there were no errors, I assumed they had gone through OK. I had to email them to enquire after waiting a week, expecting my policy docs in the post.
Lastly -- don't bother trying to ring on a Monday, calls never get answered, and there's no option for a callback.

February 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Terrible terrible terrible

Terrible terrible terrible
They offer me a insurance to my van that was paid on 7/01/26, just after paid they sent to me an email saying the I should send some documents, I sent one day after and no one call me to say something, I was waiting till 13/01 when I call them and someone told me that if I didn’t cancel my car insurance I couldn’t have the discount, I said that no one told me that before I pay , so I need my money back to find another company , a guy sent me a email asking to me to say yeas about cancellation and after that I should receive all money back in 7 days , after I said yes for the cancellation, next day they sent to another email saying that I have 10 work days to the company that I bought give answers about the cancellation, today 16/01 I call them to know about my money , they said as I request cancellation, I need to pay for 6 days covered , and they didn’t send to me the disc , the documents wasn’t receive by them , and they said that I’m going to pay for cancellation fee and plus 6 days covered as didn’t have any answers by them , all them on phone can’t help and always turn as it was your fault .
And in the end I still can’t use my van and have no money to buy with other company .

January 7, 2026
Unprompted review

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