Intensive Lessons Reviews 548

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff, particularly the driving instructors, for their patience, knowledge, and supportive approach, which significantly boosted confidence and led to successful test passes. Many people found the booking process efficient, with the company effectively securing test dates and arranging instructors, often quicker than expected. However, some customers were dissatisfied with the refund process, reporting difficulties in getting their money back for services not rendered or for courses that didn't meet expectations. A few other people also felt that the booking process and service delivery were inconsistent, with issues like instructors being assigned far away or delays in securing test dates, leading to frustration and a feeling of unfulfilled promises.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, particularly the instructors. Many reviewers... See more

Booking process

Customers had ambiguous experiences with the booking process. Many found it straightforward, praising the... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the service,... See more

Instructions

Users describe ambiguous interactions with instructors. Many customers praise instructors for being... See more

Refund

People report negative experiences with refund. Many customers express dissatisfaction, citing issues such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The company were very fast in booking me a test and then the details were sent to me fairly soon! However when organising an instructor, this process could have been aided quicker with more regula... See more

Rated 5 out of 5 stars

Fayaz is an excellent instructor, very patient, calm and always gives clear instructions. He took time to ensure I understand everything and we practiced issues I faced repeatedly. I passed first try!... See more

Rated 5 out of 5 stars

I bought a 15 hour intensive driving course along with the booking cancellation date on the 6th May due to not being able to even book a test anywhere locally or a couple of hours away. I was given a... See more

Rated 5 out of 5 stars

Everything about the process was outstanding. Intensive done everything, booked the tests and arranged the instructor. Was able to have both theory and practical passed in 3 months. Desy, the ins... See more


Company details

  1. Driving School
  2. Drivers License Training School

Written by the company

Pass fast with our intensive courses available nationwide!


Contact info

4.0

Great

TrustScore 4 out of 5

548 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

These guys are complete scammers in my…

These guys are complete scammers in my opinion

June 17, 2025
Unprompted review
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Reply from Intensive Lessons

We have no record of your booking and you didn't provide any booking details. We also note you have left 106 negative reviews recently calling 106 companies a scam, many of which are national reputable well known companies and you leave 3+ reviews a day. This does not seem regular behaviour for a genuine account

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Rated 5 out of 5 stars

Amazing, totally recommend!

Everything about the process was outstanding. Intensive done everything, booked the tests and arranged the instructor. Was able to have both theory and practical passed in 3 months.

Desy, the instructor allocated was amazing. He teaches you how not to just pass your test but to also drive, and this is a massive difference. He was welcoming, extremely knowledgeable, and created a team mentality. He wanted me to pass almost, if nor more than me.

I recommend intensive and Desy to anyone starting this journey; this means so much, and there is absolutely no way whatsoever that I could have passed without either.

June 13, 2025
Unprompted review
Rated 1 out of 5 stars

For me - a waste of time and money

I feel it was a waste of money. I waited 5 months to get a test booked, then a further 2 months to start with the instructor. The awkward thing is you don’t know if you are going to be compatible with your instructor.. I stuck with him as felt I had to but he wasn’t very professional, knowledgable but not a great temperament. I’m not completely new to driving so I can’t imagine what he would be like with a beginner. He was going on about more lessons.. I’d be ready after one more day of lessons… oh how convenient. After paying £1,200 odd I couldn’t fork up anymore. I felt so defeated I just cancelled my test. I am now going to have a few more lessons with a new instructor and wish I hadn’t bothered doing intensive! A week of precious annual leave gone too, just to feel low in spirit.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

I looked on there website picked a…

I looked on there website picked a package booked and paid for it no problem they sorted everything theory test practical test and the driving instructor perfect service had my theory test on the 14th of one month had the practical test on the 4th of the following month passed both tests no problem

June 4, 2025
Unprompted review
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Rated 1 out of 5 stars

WARNING Very poor experience

WARNING Very poor experience - Avoid at all costs if you live in Scotland.

Our son booked a course of intensive lessons in Jan25. The course is meant to
last 2-4 weeks, understandable and acceptable it goes to 6-8 weeks. Its 16 weeks, and when they booked the exam they booked it in a different county - Angus, despite our son pleading with them to do it in Perth. He does not know Angus at all. Also the instructor assigned lives 1 hour away, and as he has a separate driving school, could only allocate 1 lesson practically every 2 weeks on a Sunday. He refused to pick our son up from home (too long a distance for him to drive) so our son had to make his own way to Perth (bus or us driving him there) for his lessons. It was ridiculous. Our son did not have the 25 hours of lessons that were paid for, and intensive lessons were shockingly poor at the lack of any support.Our son tried to cancel the test, but intensive lessons wanted £95 to cancel it and then additional costs for rearranging it (ridiculous for a company that suppose to offer intensive lessons). Our son failed his test today in Angus (super upset).

What a disgraceful customer journey experience for a learner driver to have in the hands of Intensive Lessons. Its shocking.

They failed to meet the sales of goods and services act. Tried contacting them about it, but they were not interested in addressing the issues. It seems they have little coverage in Scotland, and poor customer care service.

Note: The cost per 1 hour lesson with Intensive lessons works out at nearly double that of a normal driving school so absolutely no benefit going with intensive lessons - only stresses, anxiety and extremely expensive?

Avoid, avoid, avoid from very disappointed Mum and Dad

Response to your message - of 27May25
1. It was 16 weeks - from Jan to May - this is not classified Intensive
2. Our son has not completed the number of hours of lessons (infact the instructor still owes him a couple of lessons)
3. Our son specifically begged (yes begged) for Perth, as Dundee was a main city and too far away. The instructor even refused to give him regular lessons there, and after much pushing from our son he agreed to give 2 lessons only, with the fact that our son had to make his own way there (bus and train and back (2-3 hour roundtrip - own cost))
4. After you found out he failed, you offered 5 extra hours for £450 and a guarantee to get a quick test booked. How shocking is that - no empathy or care
5. We would think it is your responsibility to ensure that if the driver fails you immediately book another test for them, as part of the original amount paid. You left him high and dry. Again, terrible experience.

May 22, 2025
Unprompted review
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Reply from Intensive Lessons

We’re sorry to hear you’re disappointed, but we would like to clarify a few important points regarding your son’s course.

Firstly, it has not been 16 weeks of ongoing lessons. Your son completed his training hours slightly over expected timeframe. Regarding the driving test location, we originally sought availability in Perth but there were no test slots available there. Dundee (Angus) was the second closest test centre and was selected with your son’s full knowledge and agreement at the time of booking.

As for the instructor’s location, we made clear during booking that students in more remote areas may need to meet instructors at a central point—this is outlined in our terms and conditions and was explained to your son before lessons began.

The £97 fee mentioned included the standard DVSA fee for rebooking a test, which became applicable because the cancellation request came after the DVSA’s official cut-off window. This is not a charge imposed by us.

Finally, your son did complete the full number of hours paid for. We regret he didn’t pass on this occasion, but placing blame on the course is unfair given all steps were taken transparently and with communication throughout.

We understand failing a test is upsetting, but we aim to deliver a fair and clear service to all students across Scotland.

Rated 1 out of 5 stars

SCAM

Scam avoid at all cost

May 13, 2025
Unprompted review
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Reply from Intensive Lessons

We’re sorry to see this review, but we have no record of you as a customer. We’ve also reached out requesting more information but have not received a response. If you believe there has been a misunderstanding, please contact us directly so we can look into this and assist you properly. We’re here to help.

Rated 1 out of 5 stars

It's a scam

I booked an intensive course. I was hoping that I could book a few weeks off from work, spend several hours a day on driving lessons and get my licence quickly.

Instead they offered me a driving test in 5 months time and a 2 hour lesson once a week. I told them that I cannot leave work and come back and it's not worth me booking a whole day off from work just for one day. I asked if they could either give me my lessons in the evenings or offer longer, less frequent lessons. They would not agree to either demand. Now they are refusing to return my deposit.

May 12, 2025
Unprompted review
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Reply from Intensive Lessons

We’re sorry you feel this way, but this account is not accurate. We offered you multiple lessons per day and a minimum of 4–6 hours per week, as is standard with our intensive courses. We also clearly explained that your driving test was being fast-tracked—the initial booking you saw was a placeholder while we continued searching for an earlier date, as is standard practice.

Your request for evening-only or significantly altered scheduling was outside of what was agreed at booking, and we did our best to accommodate your availability within reasonable limits. We’re still happy to help you progress with your course or discuss further—please get in touch directly.

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Rated 5 out of 5 stars

Intensive Lessons sorted me out big…

Intensive Lessons sorted me out big time. Needed my licence ASAP for a new job, and they delivered. Did a 7-day course, and my instructor, Paul, was a top bloke – proper knowledgeable and kept me focused. The fast-track test was clutch, and I passed no hassle. If you need to get on the road quick, these are your guys!

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

I decided to learn to drive later in…

I decided to learn to drive later in life, and Intensive Lessons made the process straightforward and stress-free. My DVSA-approved instructor was professional and adapted lessons to my pace. The fast-tracked test was arranged seamlessly, and I passed with ease. A well-organised company with excellent service – perfect for older learners like me.

April 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Intensive Lessons is legit the best

Intensive Lessons is legit the best! I wanted my licence before travelling, and they sorted me out with a 10-day course. My instructor was so cool, and the lessons were intense but super clear. I passed my test first go, and now I’m ready to drive abroad! If you’re young and need to get your licence quick, these guys are awesome.

April 25, 2025
Unprompted review
Rated 4 out of 5 stars

Overall good experience

Overall good experience, got me an instructor and test very quickly which i passed, the instructor David was very patient and gave good, clear instructions.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. They found an earlier slot and then allocated a brilliant instructor Gordon and first time pass too. Highly recommend!

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

As someone with a hectic life

As someone with a hectic life, Intensive Lessons was a godsend. Their DVSA-approved instructors are top-notch, and the course was tailored to my needs. I opted for a 5-day intensive, and my instructor, Lisa, was patient and thorough. Passed my test with confidence, and the fast-track booking saved me weeks. Professional service, would recommend to anyone.

April 24, 2025
Unprompted review
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Rated 5 out of 5 stars

I can’t thank Intensive Lessons enough

I can’t thank Intensive Lessons enough! I was a bit anxious, but my instructor, Mark, was so encouraging and made every lesson fun. The fast-track test was a lifesaver – I didn’t have to wait months like my mates did. The course was intense but so worth it. I’m now driving to work, and it feels amazing! Fab company, 5 stars!

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Intensive Lessons delivered exactly what I needed

Intensive Lessons delivered exactly what I needed: a fast, no-nonsense way to get my driving licence. I’d been putting it off for years, but their 7-day course was perfect for my busy schedule. My instructor was professional, clear, and knew the test routes inside out. Passed with only two minors! Great service, highly recommend for anyone who wants results.

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

I was so stressed about learning to drive

I was so stressed about learning to drive, but Intensive Lessons made it so easy! The booking process was smooth, and they matched me with an instructor who was DVSA-approved and super kind. I did a 10-day course, and it was intense but so well-structured. Passed my test yesterday, and I’m buzzing! Honestly, if you’re at uni and need your licence, go with these guys.

April 23, 2025
Unprompted review

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