Great fast delivery
Great fast delivery. Perfect projectors.
Great price .
March 1, 2023
Unprompted review
Inter Warehouse
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DON'T DEAL WITH THIS COMPANY
This company is extremely difficult to work with. Ordered a product that did not work properly, all their responses were extremely delayed to the point where it pushed past the 30 day return policy (seems like this was by design) therefore I was not able to return the item and now I'm stuck with it. I wish I had taken the time to read the reviews before ordering from this company, this is a mistake I will never make again.
October 20, 2021
Unprompted review
Reply from Inter Warehouse
Hello Brian,
We are extremely saddened that you wrote such an inaccurate and false review.
Following your first email to us on Tue, Sep 28, 7:40 PM, after verification, we can confirm that we have responded to all your emails in a timely manner, and that the information you requested (return & refund) was provided to you on Tue, Sep 28, 7:40 PM and again on Wed, Sep 29, 3:18 PM.
Following your email to us on Mon, Oct 18, 1:19 AM, after verification, we can confirm that we have responded to all your emails in a timely manner, and that the information you requested (return support) was provided to you on Tue, Oct 19, 3:07 PM.
Your order was placed on Thu, Sep 16, 9:12 PM, and attempts to initiate a return on Mon, Oct 18 failed due to being past our 30 day return policy.
Since we provided you with the return details on Tue, Sep 28, 7:40 PM, and again on Wed, Sep 29, 3:18 PM, at no time did we hinder or delay your ability to return your order.
We have also offered to provide you with free technical support, however, we did not receive any such response from you. At no time did you provide us with any information regarding the technical issues you were experiencing.
We are more than pleased and willing to assist you with any technical issues you may have.
Please do not hesitate to contact customer support at support@inter-warehouse.com should you require any further information or assistance.
We sincerely apologize that we did not live up to your expectations.
Kind regards,
Michel from Inter-Warehouse
Inter-warehouse Swisspro projectors images are terrible and company refuses to stand behind there products
I ordered two Swiss pro projectors that were advertised as 6700 peak lumen projectors for a church conference. I setup screens and tested them 3 weeks after receiving them just 3 days before the conference started. The images were not very bright or clear and I could not get the fuzziness to go away across the whole image no matter what I tried. I scrambled and purchased two epson 880 projectors advertised as 3300 lumens and the images were very clear and bright across the whole screen. There was no comparison. The Swiss pros picture quality was terrible. I contacted inter-warehouse after the conference to return for the poor quality picture and they stated that I was past the 30 day customer satisfaction guarantee to return by 3 days. And the 1 year warranty they refuse to honor with a refund even though their website states “no hassle no questions asked replacement or refund”. They will not stand behind their product and I cannot get anyone on the phone to talk to. I have filed a complaint with the better business bureau and an awaiting a response. I am not the only one who has had similar experiences with inter-warehouse for their refusal to back their products. Don’t buy from this company! Find a reputable company instead.
June 25, 2021
Unprompted review
Reply from Inter Warehouse
Hello Mike,
We are truly sorry that you are not completely satisfied with your shopping experience at Inter-Warehouse. Earning and keeping our customer's trust is our founding principle.
We stand behind our products by offering a 30 day money back guarantee, and a 1 year manufacturer's warranty.
You are absolutely right, we do not offer any refunds, returns or exchanges after 30 days from purchase. Our money back guarantee is only valid for 30 days.
You can easily generate a return shipping label directly on our website's Return Portal at anytime during the 30 day time frame.
As per our previous messages to you, we are more than happy to file a warranty claim with the manufacturer, but in order to do so we require that you provide us with pictures or videos showing a defect.
We need these pictures or videos so that we can demonstrate to the manufacturer that there is a defect that should be covered by the one year warranty. Without these pictures or videos we can not start a warranty claim with the manufacturer.
We appreciate how frustrating it can be to submit pictures or videos that show a defect, and we apologize for the inconvenience.
Please note that we have no control over the manufacturer’s handling of any warranty claims, nor the timeliness of their response, however, please rest assured that our support staff liaise with our manufacturers on a regular basis on our customer's behalf.
We are usually known for our exceptional customer service, and we regret that we did not live up to your expectations this time.
We greatly appreciate the opportunity to make things right, and work toward earning back your business.
Please do not hesitate to contact customer support at support@inter-warehouse.com should you require any further information or assistance.
We sincerely apologize that we did not live up to your expectations.
Kind regards,
Michel from Inter-Warehouse
Btw this company does not do refunds!
Btw this company does not do refunds!! Obviously if it didn’t wk before, what makes you think I want another?? Do not purchase anything from this company!
April 25, 2021
Unprompted review
Reply from Inter Warehouse
Hello Jerenda,
We are truly sorry that you are not completely satisfied with your shopping experience at Inter-Warehouse. Earning and keeping our customer's trust is our founding principle.
You are absolutely right, we do not offer any refunds after 30 days. Our money back guarantee is only valid for 30 days, and your order date was over 8 months ago.
We have been advised that the manufacturer has replaced your order free of charge, and that the replacement unit has been delivered to you.
We are usually known for our exceptional customer service, and we regret that we did not live up to your expectations this time.
We appreciate how frustrating it can be to submit videos that clearly show a defect that is covered by the manufacturer's warranty, and we apologize for the inconvenience.
We have no control over the manufacturer’s handling of any warranty claims, nor the timeliness of their response, however, please rest assured that our support staff liaise with the manufacturer on a regular basis on our customer's behalf.
We greatly appreciate the opportunity to make things right, and work toward earning back your business.
We hope this matter has now been resolved to your entire satisfaction.
Please do not hesitate to contact customer support at support@inter-warehouse.com should you require any further information or assistance.
We sincerely apologize that we did not live up to your expectations.
Kind regards,
Michel from Inter-Warehouse
WORST PROJECTOR EVER
WORST PROJECTOR EVER! DO NOT TRUST THEIR PRODUCTS, THEY AREN'T EVEN BRANDED! WORKS TERRIBLY! I reached out to inter warehouse customer support, and they told me I had to pay for the shipping costs to return the item back to China, which was well over $200! That’s almost half the cost of the projector! And I can’t even sell it because people take one look at the projector and don’t trust it. Complete loss!
December 10, 2020
Unprompted review
Reply from Inter Warehouse
Hello Shawn,
We are truly sorry that you are not completely satisfied with your shopping experience at Inter-Warehouse. Earning and keeping our customer's trust is is our founding principle.
You are absolutely right, not all of our products carry a brand name. We source many of our products directly at the manufacturer level, thereby avoiding higher costs. These savings are then passed on to our customers by means of lower prices.
We were not able to find you in our customer database, however, if you contact us at support@inter-warehouse.com we will do our best to help you.
We sincerely apologize that your order did not meet your expectations.
Kind regards,
Michel from Inter-Warehouse
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Do not lose your money here
Do not lose your money here. Ordered a projector. Box arrived intact. Numeorous issues. Lens internally scratched. Some apps not working. Was asked and provided video and images. Was asked to pay for shipping to send to China and only declare $98 out of $484.95. What if box got lost??? They would not cover shipping which is FedEx International Economy®$153.70. Basically box pushers with no consideration for the buyer. Shop elsewhere.
Response..... The payment processor did not agree with you. They simply cannot contest the condition of the merchandise that I've received. I have sent you images and videos of defects and items not working. Your response was simply to not help to a client that received an item with numerous defects. And outside of losing a bunch of time trying to figure out that something is not working, also had to eat $104 in the shipping fee. So it is a lose, lose situation. Just trying to protect others from your enticing offer and not get ripped off.
August 28, 2020
Unprompted review
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