Interflora Reviews 24,571

TrustScore 3.5 out of 5

3.3

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Rated 2 out of 5 stars

Ordered flowers to be sent to a friend recovering from surgery. Was very disappointed when I saw when visiting her. Very poor display, Definitely not worth the money . Would have been better buying... See more

Company replied

Rated 5 out of 5 stars

My flowers were from Greenfingers in Worthing…..absolutely delightful mix of blooms, delivered on time, perfectly put together and lasting well. I enjoy seeing them and they lift my spirit every time... See more

Company replied

Rated 4 out of 5 stars

Le foto dei fiori sono molto belle. l'ordine è veloce C'è solo un problema, poco spazio per l'intestazione che oltre a Sara Pisani era: : Department Sudies of Psychosys - Institute of Psychiatric P... See more

Company replied

Rated 3 out of 5 stars

I ordered flowers to be sent to my daughter in Canada I chose the Bee Happy as the picture showed a bee on the vase. The bee has a special meaning to the family which is why I chose the display. My da... See more

Company replied

Company details

  1. Flower Delivery
  2. Bonsai Plant Supplier
  3. Florist
  4. Flower Designer
  5. Flower Market

Written by the company

Interflora Italia - Il sito web interflora.it permette l'acquisto online di fiori, piante, regali e composizioni di fiori. Interflora garantisce la consegna in poche ore e ovunque in tutto il mondo grazie ai suoi 58.000 fioristi.


Contact info

3.3

Average

TrustScore 3.5 out of 5

25K reviews

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Rated 5 out of 5 stars

+++ TOP SERVICE

+++ TOP SERVICE
VERY GOOD INDEED
ABSOLUTELY SUGGESTED

July 22, 2025
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Reply from Interflora

Grazie per la recensione positiva!

Rated 1 out of 5 stars

Order cancelled without communication until 3 days after delivery date.

The order was taken, the flowers were not delivered and only three day later they told me they had cancelled the order. They offered a small discount on my next purchase as an apology. I won't be using it as I don't want to risk the same situation.

July 19, 2025
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Reply from Interflora

ci scusiamo non sia rimasto soddisfatto, il suo ordine risulta rimborsato

Rated 1 out of 5 stars

Not recommended, disaster. Birthday gift gone ugly

The flower and the gift was not as the same as shown in picture . Not worth the money

July 15, 2025
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Reply from Interflora

ci spaice non sia rimasto soddisfatto, come da condzioni di vendita: 2.4 Le immagini e le descrizioni presenti sul Sito Web riproducono quanto più fedelmente possibile i Prodotti e gli Oggetti Regalo. Tuttavia, le foto e le descrizioni sono soltanto indicative. Talvolta gli omaggi floreali potrebbero arrivare a destinazione con fiori di colore o varietà diversa dalla foto a seconda della reperibilità. Ciascun Fiorista Interflora possiede una propria esperienza, sensibilità e realizza gli Omaggi Floreali sulla base di un determinato assortimento di prodotti freschi disponibili. Pertanto, Interflora non potrà essere ritenuta responsabile nell’ipotesi in cui il Prodotto ordinato presenti delle variazioni, nelle varietà e/o nel colore, rispetto alle fotografie e alle descrizioni indicate sul Catalogo.

Rated 4 out of 5 stars

Beautiful flowers/ Punctual Delivery

The flowers were beautiful and delivered timely. Excellent experience, as ordering from abroad for a big birthday - only minor point for improvement: would be great to have the website in English, though I've definitely learnt some Italian with making the order! :))

July 14, 2025
Unprompted review
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Reply from Interflora

Grazie per la sua recensione positiva!

Rated 1 out of 5 stars

I ordered Birthday flowers for my step…

I ordered Birthday flowers for my step mother in Itally. They never arrived. I tried to contact them twice, but no response. I got a refund via PayPal quickly, but otherwise dreadful service.

July 12, 2025
Unprompted review
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Reply from Interflora

Ci dispiace che nell'occasione lei non sia rimasto soddisfatto della nostra Organizzazione
non avendo inserito ne il numero di ordine ne la mail non abbiamo potuto verificare la sua segnalazione

Rated 5 out of 5 stars

The team demonstrates a high degree of…

The team demonstrates a high degree of professionalism, punctuality, and courtesy. Furthermore, the floral arrangements are of exceptional quality.

July 8, 2025
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Reply from Interflora

La ringraziamo per il suo feedback!

Rated 5 out of 5 stars

Yes as stated in your website

Yes as stated in your website, your phone call telling delivery time on this special day to Gina D'ambrosio was a must to ensure she would be there to receive the beautiful flowers, a million thanks. :)

July 5, 2025
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Reply from Interflora

Grazie per il feedback positivo.

Rated 1 out of 5 stars

the product was not the same as the…

the product was not the same as the page, no bouquet and flowers really in bad conditions.

July 7, 2025
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Reply from Interflora

Siamo molto dispiaciuti che la Sua esperienza non sia stata positiva . Prendiamo seriamente il Suo feedback,
come da condizioni di vendita: 2.4 Le immagini e le descrizioni presenti sul Sito Web riproducono quanto più fedelmente possibile i Prodotti e gli Oggetti Regalo. Tuttavia, le foto e le descrizioni sono soltanto indicative. Talvolta gli omaggi floreali potrebbero arrivare a destinazione con fiori di colore o varietà diversa dalla foto a seconda della reperibilità. Ciascun Fiorista Interflora possiede una propria esperienza, sensibilità e realizza gli Omaggi Floreali sulla base di un determinato assortimento di prodotti freschi disponibili. Pertanto, Interflora non potrà essere ritenuta responsabile nell’ipotesi in cui il Prodotto ordinato presenti delle variazioni, nelle varietà e/o nel colore, rispetto alle fotografie e alle descrizioni indicate sul Catalogo.

Rated 5 out of 5 stars

Great service

Great service, fast delivery, bouquet like on photo. I ordered delivery in the morning for Canada and it was delivered during that same day as it was described on the site. I am always using Interflora for special occasions for my family and friends in USA and Canada!

July 2, 2025
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Reply from Interflora

La ringraziamo per il suo feedback positivo

Rated 5 out of 5 stars

Very beautiful

It was great, very easy. I ordered from Canada 🇨🇦 and my Zia in Italy loved her flowers. Thank you

June 30, 2025
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Reply from Interflora

Grazie per il suo feedback positivo!

Rated 1 out of 5 stars

I ordered a nice bouquet for my step…

I ordered a nice bouquet for my step mum birthday.
Ordering and paying is easy but no news, no tracking service was working and obviously no flowers were delivered !!!!!!!!
No news at all until I contacted them and besides the refund and a 10 euros voucher they seems that they couldn’t care less !!!!
Shitty service

June 23, 2025
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Reply from Interflora

we sent you an email on 24/06 at 15.13 see that you never replied , order ghas been refunded as mail

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