International Dance Shoes Reviews 

2,989
TrustScore 3 out of 5

2.9

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Rated 5 out of 5 stars

Went to the factory shop one Saturday for a fitting for men’s trainer shoes. Had a really valuable hour there trying on several styles and sizes after the size I ordered over the web was too small (UK... See more

Company replied

Rated 1 out of 5 stars

I placed an order for my dance shies and paid for expedite shipping. After two weeks—nothing! I ask International Shoes where my shoes are, and they say I ordered them during the annual factory sh... See more

Company replied

Rated 1 out of 5 stars

I ordered 2 pairs of shoes based on the measurements that they provided on their website. The shoes were shipped to my location in Seattle USA and I paid for the shipping. The shoes do not fit at all... See more

Company replied

Rated 5 out of 5 stars

I can't recommend this shop highl enough. All the shoes I have bought from International Dance Shoes are of excellent quality and very comfortable. I really appreciate that all models have an anima... See more

Company details

  1. Shoe Store
  2. Dance Store

Written by the company

We are 2020 Queen's Award for Enterprise Winners, specialising in the design and manufacture of Ballroom & Latin American dance shoes and make all of our shoes in Milton Keynes, UK, and shipping worldwide. Our collection offers shoes for ladies, gentlemen and children and our shoes by worn by many of the world's leading dancers, as well as dancers from BBC's popular 'Strictly Come Dancing' & several West End & Broadway shows!


Contact info

2.9

Average

TrustScore 3 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

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2.9

All reviews

(2,989)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

No response from emails sent. This is my first time ordering from…

This is my first time ordering from this site. Sent 2 emails in Feb & 1 in March regarding some questions to the email address provided on website with no response at all.

March 6, 2023
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Reply from International Dance Shoes

Hello,

Thanks for taking the time to leave some comments. We only have an email in February which was asking about our DanceGoals rewards (which was replied to within 24 hours - we'll resend it). Aside from that we don't see any other emails so please resend us anything you didn't get a reply from.

Many thanks,
International Dance Shoes

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Rated 5 out of 5 stars

Awesome!

These shoes are so comfortable! They fit the first time I tried them on, even though I had never worn IDS shoes before. I love how they feel on my feet, and I can dance in them for a long time without feeling tired.

February 12, 2023
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Rated 1 out of 5 stars

Should be free shipping for…

Should be free shipping for internacional after 150£

January 24, 2023
International Dance Shoes logo

Reply from International Dance Shoes

Dear Yuko,

We wish we could! However unfortunately, shipping around the world is expensive and as a British made shoe, unless we lowered the quality of our materials and components, there is no chance we can afford to ship across the world for free. We're not going to cut corners to make a cheaper shoe because we're all about quality so for now sadly, we don't ship internationally for free. We hope you can understand.

Thanks for your comments,
International Dance Shoes

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Rated 1 out of 5 stars

It is not possible to return shoes to…

It is not possible to return shoes to the store that was bought by mistake.
Very poor customer approach.
I do not recommend.

February 7, 2023
International Dance Shoes logo

Reply from International Dance Shoes

Hello,

Sorry to see your review. We just checked the order and unfortunately it was a bespoke order and sadly not returnable.

We do highlight messages on checkout pages and then again on email confirmations in red that if the word 'bespoke' appears within the description, it can't be returned.

We offer a huge variety of stock/made to order shoes that can be ordered and exchanged/returned no problem. Sadly for the customised bespoke items, we can't take them back because they are made very specifically according to the instructions/options selected on order.

Many thanks,
International Dance Shoes

Rated 5 out of 5 stars

Good ethical dance shoes

All the information on the website is very clear. The order was dealt with expediently, and I had my goods very soon, despite it being an international order containing bespoke articles. I choose International Dance Shoes because it is known for quality and because it offers completely vegan shoes.

February 6, 2023
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Rated 3 out of 5 stars

Shoes …

The website and customer online experience, order and return process were excellent.
However we were really disappointed about the fit of the shoes themselves. We (my husband and I ) went to the Winter Gardens in Blackpool to have our feet measured and both style, size and width of shoes (Latin and ballroom) recommended. The she’s themselves were way off the mark ie too big for husband and too gapey for me so we had to send them back- very disappointing

February 22, 2023
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Rated 5 out of 5 stars

Superb service and quality

I can't recommend this shop highl enough.
All the shoes I have bought from International Dance Shoes are of excellent quality and very comfortable. I really appreciate that all models have an animal-free (vegan) option and that this does not make the shoe more expensive.
Orders have always arrived quickly.
Nicole has always solved all my doubts and helped me to choose the best models for me. I am very grateful for her warm and friendly service.

January 10, 2023

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