We purchased a 77" round spa and, after the initial excitement at the ease and speed of the set up, were deflated that the motor had a short and would cut off. Contacted intex and they shipped out a r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service was great and they do warranty certain parts and stand behind them . The only issue was the shipping can cost more than the part so if you order be sure to order extra replacement... See more
Company replied
First rate customer service from everyone I encountered from this company. I bought one of their air mattresses from Amazon. After about 6th months it developed a leak. Customer service was so gre... See more
Company replied
Products are well built and sturdy. I've have an inflatable Hot Tub Spa for many years. There was an issue during inital purchase but Intex didn't repair it they REPLACED it. So good my wife is want... See more
Company replied
Company details
- #49 of 51 best companies in Manufacturer
- #2 of 2 best companies in Outdoor Swimming Pool
- #5 of 5 best companies in Spa
Written by the company
Intex Recreation Corp. is the exclusive authorized distributor of Intex products for retailers across North America. As a global leader in above-ground pools, air mattresses, and PVC inflatable products, Intex brings over 50 years of innovation and expertise to families worldwide. We are dedicated to delivering exceptional safety, quality, and value in every product we offer.
Contact info
4001 Via Oro Ave, 90810, Long Beach, United States
- 1-310-549-8235
- https://intexcorp.com/support/
- intexcorp.com
4.0
Great
781 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They did everything they said they…
They did everything they said they would. They were pleasant as well as respectfully and it was done in a timely fashion. Nothing but good vibes working with this company
February 25, 2026
Unprompted review
Reply from Intex - North America
It is so wonderful to hear that our team followed through on every promise and made the process easy for you Nicole. We always aim to be as helpful and respectful as possible, so knowing you had such a timely and positive experience really means a lot to us.
We truly appreciate you sharing those good vibes with everyone. It is a pleasure to know we could help you out so smoothly!
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The manufacturers product was much…
The manufacturers product was much better and built stronger than there product I bought in the store
February 2, 2026
Unprompted review
Reply from Intex - North America
It is so interesting to hear about the differences you noticed between the products. I am glad you found the quality you were looking for with the manufacturer version, though I want to clarify that the items we ship and the ones found in stores are actually the exact same models built to the same standards. It is really helpful for us to know if one felt different to you, as we want every single one of our products to feel just as sturdy and well built no matter where you buy it.
We truly appreciate you sharing this observation with us. Your honest input is a vital part of how we monitor our quality consistency to ensure the best customer experience
Fantastic warranty experience
I bought a 32x16 salt water intex pool off Amazon, it’s been great. The pump failed within the 1 year warranty period. I submitted a claim online via their website and was pleasantly surprised about the response time by Intex. They requested a few photos and a description and another pump was on the way!
January 29, 2026
Unprompted review
Reply from Intex - North America
Hi Stephen. It is so good to hear that you have been enjoying your pool! I know how important it is to keep that water circulating, especially with a large setup like yours. I am very happy that our online claim process worked smoothly for you and that we could get that replacement pump sent out right away.
We really appreciate you sharing how easy it was to provide the photos and description. Getting you back to your pool as quickly as possible is always our goal.
They were very friendly and very…
They were very friendly and very helpful. They took care of my issue with out any problem. Thank you
March 14, 2026
Unprompted review
Reply from Intex - North America
It is so wonderful to hear that our team was able to help you out so smoothly! We always aim to make the process as easy as possible, so I am glad we could resolve everything for you without any trouble.
Knowing that you found the team friendly and helpful really means a lot to us. We truly appreciate you taking the time to share your experience.
Excellent attention to detail over the…
Excellent attention to detail over the phone listen to every aspect of the warranty issue and quickly mailed out the exact piece that was covered under warranty. Thanks again.
March 2, 2026
Unprompted review
Reply from Intex - North America
It is so great to hear that our team was able to provide the level of care and attention you deserve. I know how important it is to feel heard when explaining a warranty issue, and I am thrilled that we could identify the exact part and get it mailed out to you without any delay.
We really appreciate you taking a moment to highlight the service you received over the phone. Getting you back to enjoying your product is always our main goal.
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I am highly disappointed with the intex air mattress
I am highly disappointed with the product quality. Like many other customers, I am also facing serious quality issues with this company’s air mattress.
I purchased the mattress in November, and by February I had already received two replacements. Each time, the mattress developed a hole near the stitching area and started deflating after minimal use. This clearly seems to be a recurring manufacturing defect rather than normal wear and tear.
During the last replacement process, I specifically requested the company to either provide a refund or allow me to switch to a different air mattress model that they consider more reliable. I even offered to pay the price difference if needed. Unfortunately, they refused both options.
Now I’m stuck with the third mattress (the latest replacement), and based on my experience so far, I’m quite certain it will develop the same issue after just a few uses. At that point, the company will again expect me to spend around $50 on shipping to replace a $50 product that appears to have a design or manufacturing defect.
This entire experience has been extremely frustrating. I will definitely not be purchasing any products from Intex again, and I would not recommend their air mattresses to others based on my experience.
March 11, 2026
Unprompted review
Reply from Intex - North America
I understand how frustrating it is to feel stuck with a recurring issue, especially when you have already tried to find a fair solution like paying the difference for a different model. It is completely reasonable to feel disappointed after dealing with multiple replacements for your air mattress since November.
I want to clarify why we were unable to offer a refund or an exchange for a different model. As the authorized service center for Intex, we handle the warranty and technical support, but we do not actually receive the payments made at the retail store. Because those funds stay with the retailer, we don’t have a way to process a direct refund or swap the product for a different version. We are limited to replacing the specific item covered by the warranty.
I also hear your concerns regarding the shipping costs and the quality of the stitching. Your detailed breakdown helps us see exactly where we are falling short. Thank you for being so direct and honest with us. Sharing these specific hurdles is a vital part of how we look to improve our customer experience and our internal processes.
My Intex Salt Water Chlorinator stopped working
I purchased a Salt Water Chlorinator less than a year ago and it stopped working properly. I called Intex and spoke with an actual person who diagnosed the problem and solved it by sending me two replacement parts that fixed it for me. He was kind, co-operative, and understanding and he had my problem solved quickly. I thank you.
February 25, 2026
Unprompted review
Reply from Intex - North America
It is so good to hear that we could help you get your Salt Water Chlorinator back in working order. I know how frustrating it is when a product stops performing properly within the first year, but I am glad our team member was able to diagnose the issue and send those replacement parts right away.
We really appreciate you mentioning how helpful and kind he was during your call. It truly makes a difference when you can speak with a real person who understands the situation. We are just happy we could get things resolved for you so quickly.
Very efficient in response and product…
Very efficient in response and product was replaced very quickly. My filter pump for my intex pool went bad. Intex responded quickly and new pump sent promptly. Great service with Intex.
March 13, 2026
Unprompted review
Reply from Intex - North America
It is so good to hear that we could get your pool back up and running without much delay! Dealing with a broken filter pump is never fun when you just want to enjoy the water. I am glad our team was able to step in and send that replacement out to you quickly.
We really appreciate you sharing this success story with us. It sounds like you are all set for some relaxation now!
Very nice company to is best
March 3, 2026
Unprompted review
Reply from Intex - North America
Hi there Maria! It is so wonderful to hear that you had such a positive experience with us. We really appreciate you taking the time to share those kind words about our team.
Knowing that you consider us the best truly makes our day. We are always here whenever you need us!
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Excellent customer service and…
Excellent customer service and warrenty. I got my niece and nephew a bouce house for Xmas and it was no longer inflating by mid Feb. I called the service # and there was a warranty. They were extremely helpful and sent a new one to their address. The kids were so excited! It was their favorite toy and they did not want to see it go! Thank you for being awesome. Everyone spoke English. They were inside the US and they were clear , considerate and quick.
February 20, 2026
Unprompted review
Reply from Intex - North America
It is so wonderful to hear that your niece and nephew are back to enjoying their favorite toy!
We are sorry that the original bounce house stopped inflating so soon, but we are thrilled our team could step in and make the warranty process easy for you. Providing clear and considerate support is something we take great pride in, and knowing the kids were excited to get their replacement really makes our day.
We hope they have many more hours of fun jumping around!
I had ordered through a 3rd party…
I had ordered through a 3rd party company and was unable to get refund from that company when I discovered the inflatable mattress I had ordered was defective. I contacted Intex and had a new mattress within 10 days with minimal communication.
February 23, 2026
Unprompted review
Reply from Intex - North America
It is so good to hear that we could help you out directly when things didn't go as planned with your original purchase.
We are sorry that you ran into trouble with a defective mattress and had a difficult time getting a refund from that other company. It is a relief to know our team was able to step in and get a replacement to your door within ten days. Making sure you have a working product is our priority, and we are glad we could make that happen for you so quickly.
We are always here if you need anything else in the future.
We purchased a 77" round spa
We purchased a 77" round spa and, after the initial excitement at the ease and speed of the set up, were deflated that the motor had a short and would cut off. Contacted intex and they shipped out a replacement in 2 days, and it works great! Heats about 3-5 degrees/hour, and actually hits max temp (104) on standard 110v plug! Jets and light great, wish had seat pad in addition to head rests. Will see how holds up over time....
February 1, 2026
Unprompted review
Reply from Intex - North America
It is so good to hear that you are finally enjoying your new spa!
We are sorry that your initial excitement was cut short by a faulty motor, but we are glad our team could get a replacement to you so quickly. It is fantastic to know the heating and jets are performing well for you now. We also really appreciate your suggestion about adding a seat pad, as we are always looking for ways to make our products more comfortable.
We hope you have many relaxing evenings ahead!
Customer Experience Needs Work
After weeks of trying I finally got a replacement heater, but it was way too hard.
January 13, 2026
Unprompted review
Reply from Intex - North America
I am so sorry it took so long and felt like such a struggle to get your replacement heater. We understand how frustrating it is to wait weeks for a solution, and we clearly missed the mark on making this easy for you.
Thank you for being so direct about your experience. Your honest feedback is exactly what we need to help us simplify our process for everyone in the future.
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Excellent support and attention to details
The technical support and attention to details were very professional.
From calling to getting the replacement sent out was a breeze.
Very excellent products and customer support.
March 6, 2026
Unprompted review
Reply from Intex - North America
It is so great to hear that you had such a smooth experience with us!
We really appreciate you mentioning our attention to detail and how easy the replacement process was for you. Our technical support team works hard to keep things professional and efficient, so your kind words about our products and service truly mean a lot to everyone here.
We hope you enjoy your replacement and look forward to being here for you whenever you need us.
I purchased from Walmart and got the…
I purchased from Walmart and got the warranty bed sprung a leak within 2.5 months ordered a new one in less than a month I’m blowing it up a couple times a day I have no where else to sleep and if I send this one back I will be on the floor for real lost at what to do next
February 16, 2026
Unprompted review
Reply from Intex - North America
I am so sorry to hear about the trouble you are having with your mattress.
It sounds incredibly stressful to be dealing with a second leak so soon, especially when you do not have another place to sleep. We truly understand how difficult it is to worry about being left on the floor while waiting for a solution. Please reach out to our support team directly so we can find a way to help you without leaving you without a bed.
We really appreciate you being open about what happened. Your honesty is a huge help as we work to make our products and service better for everyone.
Intex made it painless to replace the…
Intex made it painless to replace the pool liner. Excellent company. Thank you so much
Jeff and Earlene August
March 5, 2026
Unprompted review
Reply from Intex - North America
Hello Jeff and Earlene! It is so wonderful to hear from you.
We are incredibly happy that replacing your pool liner was such a smooth and painless process. Our team always aims to make these situations as easy as possible for our customers, so your kind words really mean a lot to us.
We hope you enjoy your pool and have a fantastic season ahead!
They listen to what I had to say
They listen to what I had to say. They kept full contact with me though the whole time. And stood behind there product.
January 22, 2026
Unprompted review
Reply from Intex - North America
It is so good to hear about your experience!
We really appreciate you taking the time to share that you felt heard. Staying in close contact and standing firmly behind what we create are our top priorities, so knowing we met those goals for you means a lot to our whole team.
We are glad we could be there for you every step of the way.
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Excellent customer service in multiple…
Excellent customer service in multiple languages, and very attentive to solve my claim promptly. Highly recommended!
February 11, 2026
Unprompted review
Reply from Intex - North America
Hello! Reading your review completely made our day.
We are absolutely thrilled that our team could assist you and get your claim sorted out so quickly. Being attentive to your needs is exactly what we strive for, and it is wonderful to hear we hit the mark.
We appreciate your recommendation and look forward to helping you again in the future.
Bought an Intex above ground pool and…
Bought an Intex above ground pool and for some reason the hard plastic tube that hold the side feet out melted and bowed. Owned a many intex pool ultra and never had this happen before. I called and they immediately sent me replacements. This time we put a metal rod in each one and so far they are holding.
March 12, 2026
Unprompted review
Reply from Intex - North America
Hi there BrinaBee, I am so glad you reached out to share this experience with us.
It is definitely strange to hear that those plastic tubes bowed and melted on you, especially since you are a longtime owner of our Ultra pools and haven't run into this issue before. That sounds incredibly frustrating to deal with during setup. I am happy to hear our team got those replacements out to you right away, and that adding the metal rods has done the trick so far. Your DIY fix is clever, though you certainly shouldn't have to re-engineer the parts yourself.
We really appreciate you being so upfront about what happened. Your honesty helps us keep a close eye on part quality so we can make things better for everyone, and we are grateful you took the time to let us know.
Customer service was outstanding
Customer service was outstanding. Product works great.
March 11, 2026
Unprompted review
Reply from Intex - North America
Hi there! It is so encouraging to hear that you had such a positive experience with our team and that your new equipment is performing exactly as it should.
We aim to pair great products with even better support, so knowing we hit both marks for you really makes our day.
It was a pleasure serving you!
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