In the GarageReviews 

206
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, ease of installation, and effectiveness in protecting vehicles, with many noting their durability over time. The customer service is frequently highlighted as superb, with reviewers appreciating the helpful, responsive, and personalized support received from the company's representative. Many also commend the fast delivery, with products often arriving promptly and sometimes even earlier than expected. However, some customers experienced issues with the product's ability to handle winter humidity, leading to condensation and moisture buildup, suggesting it might not be suitable for damp climates without additional dehumidification. A few other people also felt that the delivery could be slow, and some noted that the product size was not always ideal for their specific vehicle, recommending careful consideration of dimensions before purchase.

What people talk about most

Product

Reviewers mention positive feedback about product quality, often describing them as fantastic, well-made, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as well-made, durable,... See more

Customer service

Consumers consistently report positive experiences with customer service, often describing it as excellent,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast delivery... See more

Service

People report positive experiences with service, with many describing it as superb, amazing, and exemplary.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Upgraded from my Outdoor Car Shield to 2 Next Gen Ultimate Outdoor Car Shields for my 2 Classic Mustangs. Fantastic products, so easy to install. Easier than the Outdoor Car Shield to use on a d... See more

Company replied

Rated 5 out of 5 stars

I bought Ultimate Outdoor Car Shield 18' to store an E30 M3, took one size larger as I wanted some space to move around the car. Fantastic customer care, helpful and reactive. Fast delivery, super e... See more

Company replied

Rated 5 out of 5 stars

Pricing was extra competitive. Communication was excellent. A few of the minor components failed within two years and Filippo did not hesitate in sending replacement fans and power supply. His produ... See more

Rated 5 out of 5 stars

Reporting back after using the garage for 8 months. It survived a brutal New England winter on Nantucket Island, off the coast of Massachusetts. No snow accumulation despite two major storms and zero... See more

Company replied


Company details

  1. Car Accessories Store

Written by the company

Our products set up in minutes and guarantee nothing touches your car. Continuous filtered airflow reduces condensation keeping your vehicle dryer, safe and clean


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(206)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery, Great piece of kit, easy to set up
My car is now super protected from any bad weather we might have. Customer service is very good,

October 20, 2022
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Reply from In the Garage

Thank you for your kind review

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Rated 5 out of 5 stars

Great product and no wait like others

Like many others, had an order with carcoon for over 6 months that was unfulfilled for an outdoor inflatable car cover. Ordered on a Saturday and arrived on the Thursday. Polar opposite of what I had experienced elsewhere. Product put up last week and straight forward as expected. Would recommend over the competition

October 1, 2022
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Reply from In the Garage

Thanks Alan for the review

Rated 5 out of 5 stars

Couldn’t have been better

Couldn’t have been better. After having had enough of Carcoon, I checked out “in the garage” who came highly recommended on various owners forums.
I bought the outdoor car shield for one of my modern classic cars. I can’t commend the communication and service I received enough. My car has been inside for a month or so now and all working well. So much so, I have now bought another. Well done guys.

September 3, 2022
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Reply from In the Garage

Very glad to hear your are happy with the product and service. Thanks for having taken the time to write a review.

Rated 5 out of 5 stars

great product, great service

I purchased an outdoor car shield last year and it has been fantastic. To be honest I couldn't have kept my 1940 vintage Daimler Limousine without it.
I recently had an issue and the fans suddenly stopped working. Without hesitation I was sent a new adaptor in the post and it rectified the situation immediately.
Great product, great service, nice people to deal with.

July 1, 2022
Unprompted review
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Reply from In the Garage

Thanks Andy for taking the time to review us.

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Rated 5 out of 5 stars

Very professional

There was a problem with delivery in part at least due to COVID Lockdowns but it was resolved very professionally. The garage itself is still very new to us but so far has been everything that we had expected and looks to be well made. I would definitely recommend this Company as trustworthy selling what appears to be a good product. They also deal with problems promptly and well as we have discovered.

June 21, 2022
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Reply from In the Garage

Thanks for your review Chris - it was a pleasure dealing with you.

Rated 5 out of 5 stars

My car is as snug as a bug in a rug!

Sometimes it’s when things go wrong that you get the chance to test the quality of a company. And things did go wrong as due to a dispatch error, I initially received the wrong product. But the response was immediate, effective, and I am very happy with the outdoor shelter for my car.

June 2, 2022
Unprompted review
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Reply from In the Garage

Thanks Jonathan. We are glad to be of service.

Rated 5 out of 5 stars

From my first contact the service has…

From my first contact the service has been exemplary throughout. Filippo has been excellent and could not have been more helpful. I’m now looking forward to receiving my garage.

May 29, 2022
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Reply from In the Garage

Thanks Clive. Highly appreciated.

Rated 5 out of 5 stars

Great product

This is a great product I had the competition I like this one better it’s not as tall I don’t need the height I have a sports car I am very satisfied with this product great job thank you. Michael

May 3, 2022
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Reply from In the Garage

We appreciate your comments and enjoy the Car Shield!

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Rated 5 out of 5 stars

Waited 6 months for my order on Carcoon…

Waited 6 months for my order on Carcoon and eventually cancelled it. Ordered similar through In The Garage and it arrived in a couple of weeks. Excellent!

April 14, 2022
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Reply from In the Garage

Thanks for the review. We appreciate your comments

Rated 5 out of 5 stars

Customer service second to none( Due to…

Customer service second to none( Due to my bank thinking this was a scam and stopping the initial payment) thanks to Fillipo all sorted. Everything went very well and turned up a day early one a large pallet. Not got round to putting theOutdoor garage up due to preparing the area for it and the cars in the paintshop. Great so far. Cheers everyone.

February 22, 2022
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Rated 5 out of 5 stars

Excellent communication

Excellent communication and Ultimate Garage arrived on time as planned. Flilippo was very helpful throughout the purchase and delivery.
I will place another review once the garage is up and running.

February 8, 2022
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Reply from In the Garage

Thanks very much for taking the time to review us

Rated 5 out of 5 stars

Classic Car protector

Arrived earlier than scheduled. Decent quality product. Relatively easy to assemble and get to operate. Only time will tell how it was lasts/performs.

January 26, 2022
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Reply from In the Garage

Thanks for taking the time to review us. We are glad you are happy with the product and service

Rated 5 out of 5 stars

5 Star Experience from start to finish

I cannot speak highly enough of Inthegarage. I ordered and Outdoor Car Shield for my E46 M3. The communication before ordering it and once ordered was excellent. In essence Filippo was always on hand to answer any of my questions about the product. Now that I have the Car Shield and it is up and running it is one of the soundest investments I have made for my car. If you are thinking about purchasing one you will not regret it. My only advice is that order lead time can be 4-6 weeks as each Car Shield is made to order to think ahead before Winter comes.

January 17, 2022
Unprompted review
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Reply from In the Garage

Thanks Michael for your review - highly appreciated

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Rated 5 out of 5 stars

What an Amazing Space!

I Love It! The Customer Service is Top Notch. I had an issue with Fed-Ex delivering it but Filippo from ITG (communicating with me from Switzerland) was always accommodating and available and I'm in California. Thankfully, ITG took care of everything and got the issue squared away with only a minor delay. The Quality of this structure is amazing. When fully inflated the space inside is very impressive. The entire structure is also easy to move around and adjust to insure you get it in the right spot you want securely. If you have a vehicle with large doors, it can be a bit tight to get out once you park inside. The trick it to cheat over on the passenger side when you back in to give yourself more room to accommodate the door size. I don't even have to push in the side mirrors. I looked at so many different options for a carport but nothing was going to work for my space. When I saw the Inflatable solution ITG had, I was blown away. I'm so very glad to have found this product. It's working out better than I had hoped. My neighbors all think it's so cool when they stop to check it out. I am very pleased with this inflatable garage and I highly recommend this product.

January 14, 2022
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Reply from In the Garage

Hi Terry so glad you enjoy our Ultimate Car Shield and service! Thanks for taking the time to write the review

Rated 5 out of 5 stars

Filippo has been really helpful

Filippo has been really helpful, the reason I went with in the garage was because they came back to me so quickly, whereas Carcoon have never replied to ANY of my emails.

A great service thanks.

January 14, 2022
Rated 5 out of 5 stars

PERFECT!

Great product, good price and my Chevrolet Corvette 1955 is now safe from humidity, dust, animals, kids and my wife! LOL!
Perfect customer service ( I called on Sunday morning, because I ordered day before wrong size, but only one call and the problem was fixed.)
I highly recommend!
Thank you In the garage!
Jiri Maly

December 4, 2021
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Reply from In the Garage

Hi Jiri, thanks for taking the time to review us and we are happy you like your Ultimate Car Shield!

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