Petrol filler flap modified retaining spring. Expensive but i suppose made in such small numbers you ain't going to get any scale for cost reductions. Anyway, part is perfect ,did the job and is qui... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used Introcar a number of times for parts when I was restoring my Shadow II. Since retiring I now ordered a couple of parts online. Ordered Sunday, delivered Tuesday. Great service, fair prices a... See more
Matt Duncan is spectacular. It's a rare thing to speak to someone who not only sells you parts, but knows what they do, where they go, and actually tells you what you need to do to get them working. I... See more
I am absolutely amazed that it took only 4 days for delivery from your address in the UK to my address here in regional NSW, Australia (I’m 600kms inland). This is far better than Aus. Post which can... See more
Company details
Written by the company
Founded in 1989, IntroCar has evolved from a Rolls-Royce & Bentley dismantler to the world's foremost supplier of parts for all Rolls-Royce and Bentley models manufactured from 1945 to the present day. In recent years, we have embarked upon an ambitious program of product manufacture and sourcing, with the result that we now carry the largest range of new components outside Bentley Motors Limited.
Contact info
The Pavilions, Units C & D, 2 East Road, Wimbledon, London, SW19 1UW, London, United Kingdom
- +44 (0)20 8546 2027
- info@introcar.com
- introcar.co.uk
4.9
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quick efficient service but high prices
July 17, 2025
Reply from IntroCar
Dear Mr. Thornby,
Thank you for your continued custom and for taking the time to leave a review. We’re pleased to know that our service and communication have met your expectations, and we’ve appreciated the opportunity to speak further with you offline regarding your feedback.
We understand that pricing, particularly on more commonly replaced service items, can be a point of concern. While our pricing reflects factors such as manufacturing costs, warranty coverage, and long-term product support, we’re always happy to review items on a case-by-case basis. We also offer enthusiast discounts where applicable and of course price match when equivalent parts are available elsewhere.
As always, we welcome constructive feedback and appreciate your ongoing engagement with us.
Warm regards,
Phil
A first-class experience
A first-class experience. Your manager, Phil, has an excellent knowledge of Bentley cars, and was most helpful on the phone. He had the required part ready for me to collect - and then went on to source another part that I needed! I shall return!
July 16, 2025
Right part, on stock, quickly delivered
Friendly staff, the right part, in stock, and quickly delivered. What more could I ask for ?
July 16, 2025
These are lovely people to deal with.
These are lovely people to deal with and I’ve never had issues with anything supplied. Delivery is quick and reasonable. The online catalogue is not always clear so a phone call is often needed to confirm the availability of parts. It’s no great hardship but if you rely on the online service you might be unnecessarily disappointed.
July 11, 2025
Reply from IntroCar
Thank you so much for the kind review and the useful feedback. We're actually working on an update right now which will fix all the availability options to include a little more clever visibility on what can be built (kits) as well as what we can order in from 3rd parties. You can expect that to be in place by the end of the month. The availability options will be the same but a lead time will also be shown. Hope that helps! Thank you again :)
Annika
Getting the right stuff
Great communication over suitability of parts and substitutes. Pity about DHL having issues delivering to Canada, but the royal mail came through for us
June 27, 2025
Great staff communication extremely…
Great staff communication extremely helpful.
Fast delivery.
June 27, 2025
I purchase parts since 20 years from…
I purchase parts since 20 years from this Company. They are friendly helpfull and the parts are correct and in good Qualität...its is alll the time a pleasure to Deal with this Company....
June 25, 2025
The Gold Standard
Always amazed at the level of service and how quickly parts are dispatched to USA. Could.not be more pleased!
June 25, 2025
The people on the phone are great
June 24, 2025
super fast shipping
June 23, 2025
My experience as an Introcar customer…
My experience as an Introcar customer is 100% positive. I appreciate their speed, attentiveness, and friendly approach, offering the best service.
In short, I am very satisfied.
Congratulations, INTROCAR.
June 16, 2025
Excellent service
The parts I was looking for were easy to find on your website. Ordering and payment were also straightforward and simple to do. In a matter of a few days (I am in Canada) my order arrived and was exactly what I expected. To say your service is excellent is an understatement. I will look to you for any future needs I have.
June 12, 2025
Reply from IntroCar
Thank you so much for your feedback and kind words. We very much appreciate you having taken the time to submit a review for our service. Happy Motoring!
Rivets should be supplied with same.
Disappointed that rivets were not included in price of brake linings as others do which I later learned.
Very pleased with the result as I am doing business with Introcar for many years and they provide an excellent service.
June 11, 2025
Reply from IntroCar
Dear Michael,
I hope this message finds you well.
Thank you for taking the time to leave us a review on Trustpilot, we genuinely appreciate your feedback.
Regarding the rivets not being included with the brake linings, our current practice follows the original parts listing provided by Bentley Motors, where rivets have traditionally been sold separately. That said, we fully understand that new rivets are typically required when replacing brake linings. In light of your feedback, we will now include them as standard with all future lining purchases.
To address the inconvenience, we will be issuing a refund for the cost of the rivets. Please expect this to be processed within the next 3–5 working days.
We strive to provide the best possible service, and your input helps us improve. While we understand your concerns, a two-star review has a significant impact on our overall Trustpilot rating. If you have any questions or issues in the future, please do not hesitate to reach out. We are always happy to assist.
Kind Regards
Phil
Extremely knowledgeable and helpful
Extremely knowledgeable and helpful. A delight to deal with
June 9, 2025
Reply from IntroCar
Thank you so much for taking the time to submit a review, we really do appreciate it and hope to be able to help with your parts needs again! The IntroCar team :)
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