IntroCar Reviews 

1,662
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 164 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and exceptionally helpful, often going the extra mile. The overall service is frequently described as excellent, with people appreciating the efficiency and ease of their interactions. Reviewers are particularly impressed with the prompt delivery service, with many parts arriving quickly, even for international destinations. Customers also find the products to be of good quality, including genuine and hard-to-find parts that perfectly meet their needs. The ordering process is noted as straightforward and efficient, contributing to a positive experience.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast and prompt shipping.... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, knowledge, and... See more

Service

Reviewers consistently report positive feedback about the service, highlighting the high level of service and... See more

Product

Consumers find product to be positive, with many reviewers praising the availability of genuine, well-priced,... See more

Order

Reviewers highlight positive aspects of order, with many praising the seamless experience from ordering to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Petrol filler flap modified retaining spring. Expensive but i suppose made in such small numbers you ain't going to get any scale for cost reductions. Anyway, part is perfect ,did the job and is qui... See more

Rated 5 out of 5 stars

I've used Introcar a number of times for parts when I was restoring my Shadow II. Since retiring I now ordered a couple of parts online. Ordered Sunday, delivered Tuesday. Great service, fair prices a... See more

Rated 5 out of 5 stars

Matt Duncan is spectacular. It's a rare thing to speak to someone who not only sells you parts, but knows what they do, where they go, and actually tells you what you need to do to get them working. I... See more

Rated 5 out of 5 stars

I am absolutely amazed that it took only 4 days for delivery from your address in the UK to my address here in regional NSW, Australia (I’m 600kms inland). This is far better than Aus. Post which can... See more


Company details

  1. Auto Parts Store

Written by the company

Founded in 1989, IntroCar has evolved from a Rolls-Royce & Bentley dismantler to the world's foremost supplier of parts for all Rolls-Royce and Bentley models manufactured from 1945 to the present day. In recent years, we have embarked upon an ambitious program of product manufacture and sourcing, with the result that we now carry the largest range of new components outside Bentley Motors Limited.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(1,662)

169 reviews in the last 12 months

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Rated 5 out of 5 stars

Help in need

When you call IntroCar the voice behind the phone is always happy to assist in any of the obscure explanations I might have regarding trying to explain what I’m really looking for. You always have the part I need and on top of that it feels as soon as I have put my phone down it’s already on its way to me . The sales team are always enthusiastic and knowledgeable which is a reflection on the company itself. 5 stars

August 14, 2025
Rated 5 out of 5 stars

Great service

Very good cominication during the whole purchasing process.
Fast service. Goods delivered on the same day of placing the order.
Good quality products.

August 11, 2025
Rated 5 out of 5 stars

Excellent service from IntroCar.

Firstly, having a real person to speak to on the phone and not some automated voice was wonderful.
Secondly, the man on the phone spoke clearly, was friendly and most efficient.
Thirdly, the item I required was dispatched promptly, carefully wrapped and arrived next day.
Excellent service in all aspects. Thank you.

August 5, 2025

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