INTRO Travel Reviews 662

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional leadership, enthusiasm, and ability to make tours enjoyable and well-organized. Many highlight the guides' extensive knowledge of locations and cultures, their attentiveness to individual needs, and their talent for fostering a positive group atmosphere. People frequently mention that the holidays offered a diverse range of activities and experiences, with well-planned itineraries that balanced iconic sights with hidden gems. The seamless user experience, from smooth transport to efficient problem-solving, also contributed to highly satisfying trips. However, some people were dissatisfied with the service, reporting that a significant portion of their trip was a "complete waste" due to a lack of engaging activities. These customers felt that efforts to arrange alternative activities were weak and resulted in last-minute, unsuitable options. One reviewer also mentioned feeling isolated from their group despite attempts to connect.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, enthusiasm, and organizational... See more

Holidays

Reviewers express great satisfaction with their holidays, often describing them as "trips of a lifetime."... See more

Location

Clients share positive opinions on location, consistently praising the beautiful and well-chosen places... See more

Service

Customers consistently note positive experiences with service, highlighting well-organized tours and... See more

User experience

Users describe positive interactions with user experience. Many customers highlight the excellent... See more

Based on these reviews

Rated 5 out of 5 stars

Just finished my Epic Asia Tour all three of my group leaders were amazing and an absolute pleasure to spend 38 days with.Shoutout to Maddie Church, Dani Lifford and Logan Simons. All have made the to... See more

Company replied

Rated 5 out of 5 stars

Liam Brodigan is an unbelievable guide, Intro are very lucky to have him on board. He offered the perfect blend of support, encouragement, guidance and friendliness. Somehow he managed to be our m... See more

Company replied

Rated 5 out of 5 stars

Just finished the South Island New Zealand tour, had the best time. Lauren always made everyone was happy and knew what we were doing. We are staying for an extra week now and she gave us lots of reco... See more

Company replied

Rated 5 out of 5 stars

Just had the best time in Japan being introduced to the country by our extraordinary guide Izzy. Loved the hostel style of travel which is not typically my thing. Izzy was very knowledgeable about... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Welcome to INTRO Travel. A group tour, but so much more. Connect with the world. Dive in to different cultures. Eat your heart out. Meet new people. Make a difference. Live a life less ordinary. As small group adventure travel experts, our passion for authentic, responsible and life changing travel experiences is what sets us apart from the rest. With us, you’ll travel with friends, leave as family, and see the world in a way you never thought possible.


Contact info

4.9

Excellent

TrustScore 5 out of 5

662 reviews

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Rated 5 out of 5 stars

Amazing experience

Had such a good time, overall great experience!! All the hostels were also really nice, clean and in good locations:) Fun activities, great people in our group, and an awesome group leader!!!

March 7, 2026
Unprompted review
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Reply from INTRO Travel

Hello Annabell,

So glad to hear you had such a good time and enjoyed the trip overall. It’s great the accommodation, activities, and group all came together to make it such a positive experience.

Kind regards,
The INTRO Travel Team

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Rated 5 out of 5 stars

Thailand Intro with Maddie

I had an absolutely amazing time on my group trip to Thailand with Intro Travel! From start to finish, everything was incredibly well organised and made the whole experience stress-free and so enjoyable.

A huge part of what made the trip so special was our tour leader, Maddie. She was genuinely fantastic — kind, caring, inclusive, and just a lovely person to be around. She made everyone feel welcome from day one and created such a positive group atmosphere. Maddie was always there to help with anything we needed, gave great recommendations, and made sure everyone felt comfortable and included throughout the trip. You could really tell how much she cared about making the experience the best it could be for all of us.

The accommodation throughout the trip was great, always clean, comfortable, and in really good locations. Every activity and excursion was also fantastic — from exploring beautiful places to fun group experiences that made it easy to bond with everyone.

Overall, it was such a memorable trip and I’m so glad I chose Intro Travel. I’d absolutely recommend it to anyone thinking about visiting Thailand, especially if you’re looking for a fun, well-organised trip with an amazing group leader. Thank you Maddie and Intro Travel for such an unforgettable experience!

February 28, 2026
Unprompted review
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Reply from INTRO Travel

Hello Chloe,

Really glad to hear you had such a great time in Thailand and that the trip ran so smoothly from start to finish.

Maddie will be very happy to hear your feedback. It’s lovely to know her care and energy helped create such a positive group atmosphere.

Kind regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Putri is the goat seriously

Putri is the goat seriously. Unbelievably kind host and terrific leader. Great person

February 25, 2026
Unprompted review
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Reply from INTRO Travel

Hello Alex,

Great to hear you had such a good experience on the trip. Putri will really appreciate the kind words and the shout out.

Kind regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Putri was amazing

Putri was amazing. So helpful and a great laugh. Got everything spot on 👍

February 25, 2026
Unprompted review
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Reply from INTRO Travel

Hello Ollie,

Great to hear you had such a good time on the trip. Putri will be really happy to hear the feedback and that everything ran smoothly.

Kind regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Bali 2026

I had the most amazing time in Bali. Putri was the best she was so accommodating and kind. She always was making sure everyone was having an amazing time and she was always done for fun. I’ve done a few intro tours and I have certain foods I can’t eat and Putri has been the most caring of this out of all my leaders and it’s the little things like that, that make all the difference. I’m made the best memories in Bali seeing dolphins and turtles. I couldn’t recommend Bali Intro enough and hope everyone who comes gets Putri

February 25, 2026
Unprompted review
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Reply from INTRO Travel

Hello Lily,

Really glad to hear you had such a great time in Bali and made some amazing memories along the way.

Putri will be very happy to hear your feedback. It’s lovely to know how much her care and attention helped make the experience even better for you.

Kind regards,
The INTRO Travel Team

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Rated 5 out of 5 stars

A trip of a lifetime!

A great trip with all the best highlights of the North and South islands of New Zealand included! I had the most amazing time and met great people in my group along the way - It really made solo travelling to the other side of the world less scary!

My group leader Lauren was great, super friendly and always helpful! She even went out of her way to help me with flight check in and transfers.

One thing I would have hoped is that a Kiwi experience was included in the itinerary to complete the NZ experience - I think there deffo could have been time to have this included in the south island in Queenstown. But overall such a great worthwhile trip of a lifetime!

February 4, 2026
Unprompted review
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Reply from INTRO Travel

Hello Alisha,

Really glad to hear the New Zealand trip was such a special experience for you and that travelling solo felt easier with the group along the way.

Lauren will be happy to hear the feedback. Great to know she was so helpful throughout the trip. We also appreciate the suggestion about adding a Kiwi experience and will pass that on to the team.

Kind regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Liam B was honestly such a great guide…

Liam B was honestly such a great guide throughout the 12 Day Intro tour. From the start, he made everyone feel safe, welcome, and completely at ease, which makes such a difference when you’re in a new place.
He has a really warm, easygoing energy and is just naturally friendly and chatty, so it never felt forced — just like being shown around by someone who genuinely cares. Even on the days when we were all tired from travelling, he somehow kept the group in good spirits and made everything feel fun again.
You can tell he really knows Thailand inside out! he shared loads of interesting insights without it ever feeling like information overload. It just added to the whole experience.
Overall, Liam made the trip what it was. Super approachable, organised, and just a genuinely good person to have leading the group. Would 100% recommend having him as your guide.

February 13, 2026
Unprompted review
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Reply from INTRO Travel

Hello Hannah,

Really glad to hear you had such a great time on the Thailand trip. It sounds like Liam helped create a really comfortable and positive atmosphere for the group from the start.

He’ll really appreciate the kind feedback. His knowledge and relaxed approach make a big difference to the experience.

Kind regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Everything was so great!

Everything was so great, I really enjoyed it! Highlights were for example the Khao Sok Nationalpark with floating bungalows, the overnight train was a very fun experience, we had great accommodations, in koh phangan we had very fun beach parties, and on koh phiphi we went on amazing boat trips, it was a very cute island, Everything was organized perfectly, you dont have to care about anything, and no need to have any worries going on the trip solo, youre meeting so many friendly people!
Special thanks to our group leader Maddie, shes so openminded and manages to include everyone into any group activity, you can have so much fun with her and she organizes everything perfectly. Whatever comes up, she will help you immediately, thanks again for that!

February 15, 2026
Unprompted review
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Reply from INTRO Travel

Hello Emely,

Great to hear you enjoyed the trip and all the highlights along the way, especially Khao Sok, the islands, and the overnight train.

Maddie will really appreciate the kind words. It’s lovely to hear how much her support and energy added to the experience and helped bring the group together.

Kind regards,
The INTRO Travel Team

Rated 5 out of 5 stars

13 day Japan Adventure

I've just finished the 13 day Japan Adventure tour and it's hard to put into words just how much fun I've had! Izzy was the BEST group leader. Everything was organised so well and she made sure we knew what the plan was for each day. Our group was a great mix of people and we all got on well. I'd been thinking of booking this tour for years and I'm so glad I did!

February 15, 2026
Unprompted review
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Reply from INTRO Travel

Hello Victoria,

So glad to hear the Japan Adventure lived up to the expectations after thinking about it for so long. It’s great that the group clicked so well and that the trip ran smoothly throughout.

Izzy will really appreciate the shout out. Her organisation and energy make a big difference for the group.

Kind regards,
The INTRO Travel Team

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Rated 5 out of 5 stars

I went on the 28 day tour from the east…

I went on the 28 day tour from the east coast in Australia! What a unbelievable experience it was, my tourguide was Chloe and she did a really good job! You could go to her with every single question! We had 23 people on our tour mixed with men and women. The highlight was for sure sailing on the Whitsundays for 2 days.

I would highly recommend this tour, since it was a good mix of partying, culture, nature and good vibes!

February 24, 2026
Unprompted review
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Reply from INTRO Travel

Hey Jochem,

Thank you for your great review. We are so glad that your adventure was an amazing experience. We hope to see you in the future!

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Can't recommend this trip enough

Can't recommend this trip enough. Saw all the highlights of Japan and Izzy went above and beyond to make it a memorable experience. Izzy and the group as a whole really made the trip!

February 15, 2026
Unprompted review
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Reply from INTRO Travel

Hi Declan!

Thank you for your great review. We are so glad you enjoyed seeing Japan and that Izzy helped make the experience so memorable. We really appreciate the recommendation.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Japan Adventure with Izzy!

I just finished the 13 day Japan adventure with Izzy, to say it was incredible would be an understatement!!!
From day one we were made feel welcome and at ease, everything was so well organised which made the trip run so smoothly. The itinerary has great variety to suit everyone. It has the perfect balance of iconic bucket list moments along with some amazing hidden gems. The small change initiative of this company adds an extra layer of purpose to the experience.

Izzy brought so much energy and positivity to the trip, she was so organised and knowledgeable along with bringing a good few giggles. By the end of the trip our whole group have become genuine friends. Looking forward to the next one!!

February 15, 2026
Unprompted review
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Reply from INTRO Travel

Hello Amy,

Thank you for such a fantastic review. We are so glad your Japan Adventure felt so smooth and well balanced. It is wonderful to hear you are already looking forward to the next one.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Japan Adventure

I just finished the Japan Adventure 13 Day Tour. It was an amazing experience. My group leader Izzy was just perfect. She made sure everyone was comfortable and had a great time. The tour is a perfect mix between traditional Japanese culture and modern city life. I highly recommend this tour.

February 15, 2026
Unprompted review
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Reply from INTRO Travel

Hello Sandra,

Thank you for your wonderful review. We are so glad you had such an amazing time on the Japan Adventure and truly appreciate the recommendation.

Kind Regards,
The INTRO Travel Team

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Rated 5 out of 5 stars

I did the Japan tour with izzy and izzy…

I did the Japan tour with izzy and izzy was absolutely amazing. So kind and knowledgable. I don’t think the trip could have possibly been better! We had the whole itinerary and travel plans prepared for us and overall the trip was like a dream. I couldn’t recommend it more to everyone. Had the most amazing time and no stress involved. Thank you izzy and intro!!

February 15, 2026
Unprompted review
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Reply from INTRO Travel

Hiya Lucy,

Thank you for your lovely review. We are so glad your Japan tour felt seamless and stress free, and that Izzy’s kindness and knowledge helped make it such an amazing experience from start to finish.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

12 day Thailand - Liam Brodigan

We’ve just done an unforgettable 12 day tour of Thailand with Liam Brodigan and we honestly couldn’t have asked for a better experience!

From day one right through to our final goodbye, Liam was absolutely incredible. No question was ever too small or too silly and he constantly checked in to make sure everyone was happy and comfortable. His knowledge of every place we visited was impressive.
We were also lucky to have Nan as our local guide. She was just as knowledgeable, incredibly friendly and brought so much fun to the group. On top of that, she’s an amazing photographer!

Travelling as a couple on a group tour turned out to be such a great decision. We met so many great people from all over the world, we created such a great bond! Which made the experience even more special.

We truly had the best time and would highly recommend this tour!

Experience 10/10
Liams dancing 7/10

February 13, 2026
Unprompted review
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Reply from INTRO Travel

Hey Sebina,

Thank you for such a fun and thoughtful review. We are so glad your 12 Day Thailand tour was such a special experience!

Hope to see you again soon

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

Liam Brodigan -thai intro

Liam Brodigan is an unbelievable guide, Intro are very lucky to have him on board. He offered the perfect blend of support, encouragement, guidance and friendliness. Somehow he managed to be our mom and our hype guy and was a class act throughout. He was a huge part of what made this tour special, and accessible as a bit of an anxious traveller. He was very knowledgeable and encouraged everyone to maximise all of the opportunities available on the tour.
A truly kind and fun soul.
For anyone interested, he's going to be doing the Vietnam tours for the next while!
2/5 for dance skills, but 10/5 for effort.
(Notably: 22 out of 22 people vote him not a minger)

February 20, 2026
Unprompted review
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Reply from INTRO Travel

Hi Liam,

Thank you for such a brilliant review. Glad to hear how supported and encouraged you felt throughout the tour, and that Liam helped make the experience accessible and memorable while keeping the energy high. We will be sure to pass this on to him, especially the dance score.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

I have just finished the 9 day intro to…

I have just finished the 9 day intro to Thailand and it has been one of the most amazing and fun experiences! Our group leader, Liam, has been incredible from start to finish, I always felt safe, looked after, included and made sure we were all having fun. Liam answered all of my incessant questions, if he didn’t know something he found out quickly, he helped with onward travel and suggestions of things to do in our spare time. But the best thing about Liam is his incredible dance moves 💃
We also had an amazing local guide, Nan, who brought so much fun and energy to the group, always smiling and dancing and has insane photography skills 😘
We met Emma while in Koh Phanagan, she is just starting her training to be a group leader, and she is an absolute LEGEND ❤️ so friendly and fun and free spirited and made sure to talk to and look after everyone, best of luck to her, she going to smash it as a leader, some very lucky groups to have her in the future 😁
The trip itself was a great mix of sightseeing, activities, downtime and partying. We got to see some beautiful locations like the floating bungalows we stayed in for a night in Khao Sok and a really beautiful bar up high overlooking Koh Pha-ngan ❤️ I would 100% recommend going on an intro trip, if you’re feeling nervous about going alone or being safe etc, there is no need, the group bonded very quickly and I have a few friends for life who I already have plans to see in a few weeks time.

February 13, 2026
Unprompted review
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Reply from INTRO Travel

Hey Rachel,

Thank you for such a thoughtful review. We are so happy you had such an amazing experience and felt safe, supported and included throughout, with Liam, Nan and Emma all helping create such a fun and memorable atmosphere.

Kind Regards,
The INTRO Travel Team

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Rated 5 out of 5 stars

australia east coast tour

i’ve just finished the 28 day east coast tour in australia 🇦🇺 my tour leader was Kiera, she was 10 out of 10, highly recommended 😁 she brought the good vibes, good laughs, and key information. couldn’t have done it without her 🫶🏼
this is my 2nd tour with intro travel and i’d highly recommend them, just booked my 3rd one for july 🇱🇰

January 23, 2026
Unprompted review
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Reply from INTRO Travel

Hey Amber,

LOVE hearing that this was your second trip with us and that you’ve already booked your third. We are so glad the 28 Day East Coast tour was such a great experience and that Kiera brought the energy, laughs and support to make it all the more special. We cannot wait to see you in July.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

28 days east coast oz

Just finished 28 oz east coast with keira. (January 23rd until February 19th) It was a great trip keira was great at organizing all the add on activities I wanted to do and answered all the questions I had. She also told me to get in touch if I needed anything on my further travels in Australia. Highly recommend.

Thanks for everything Keira you are a a great leader 🙂

January 23, 2026
Unprompted review
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Reply from INTRO Travel

Hi Katherine,

We are so glad you had a great time on the 28 Day East Coast trip and that Keira helped organise your extra activities while supporting you with your onward plans. We really appreciate the recommendation.

Kind Regards,
The INTRO Travel Team

Rated 5 out of 5 stars

23jan - 19feb oz east coast tour 2026

The trip obviously included transport, activities and some food; the difference was made by having a tour guide who was happy to help whenever necessary.

Australia is such a great place, everywhere is beautiful. I recommend the tour, especially as organising your own activities so closely can be risky

Thanks Keira!

January 23, 2026
Unprompted review
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Reply from INTRO Travel

Hi Jack,

Thank you for your review. We are so glad you enjoyed exploring Australia and that having Keira there to support the group made the experience even better. It is great to hear you felt confident with everything planned and running smoothly.

Kind Regards,
The INTRO Travel Team

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