Invaluable Reviews 9,839

Invaluable identified and brought to
my attention a painting I have been looking for. It was in an auction in Madrid. Who would have thought an old Scottish painting would turn up
There. Anyway I bid and bought a long sought after paining of my own village.

I placed an offer on Mars Auktionhaus after I got approved to bid. They sold the lot for the same price to a later bidder. They refused to answer when I complained. Totally untrustworthy.

I paid $233.71 on 5/15/2024 for items I have not received as of 6/9.
I have sent several emails which have remained unanswered.
I will update this review if they contact me and I get my package.
Until then, I wouldn’t trust this auction company.

Great auction today! Wonderful pieces, nice pace. Managed to buy a terrific oil at a very, very reasonable price.

I tried to bid $110.00 They indicated the bid was pending they didnt say why. A week later i complained. They then made me photograph both sides of my drivers license for verification but then refused to verify me and refused to register me so I could not bid at all. They then blamed the auction house for the problem but the auction house wouldnt respond to the problem either. The buyers premiun will be exhorbitant at 30%. If you are smart, stay away from them. Now I"m worried about identity theft from them also.

No hesitation to buy from again. Thank you for a seamless purchase and shipping.

I have bid successfully several times and never been disappointed with the items. Staff is most helpful if needed.

Made bidding easy, fast, and even fun. I’ve overdone it, making a dozen winning bids. I have received about half of these and found no reason to complain about packing or shipping.

Well designed and easy to follow live auctions.

I enjoyed my experience very much.
Unfortunately I was buying this for my granddaughter. It turns out that the rug will not fit!
Am so sorry, is it possible to put back up for sale?
Please advise,
Isabel Taylor

202-375-3915

I appreciate your help very much!

Great items
Spent way more than I should but what the heck. We “ain’t” taking it (money) with us
I’ll be back!!!!

Always a great buying experience with these Auction House. Bid with confidence. Picked up item at the seller's store. Cordial transaction with no issues. Recommended seller.

BIDDING on line it"s ok ....no problem...
Thanks

Great Auction! Good selection of items to bid on eclectic treasures. Bamfords Auction suggests shipping companies that pick up pack and ship items to you. I reside in London Ontario Canada. Mail Boxes E. Pick pack and ship my winning items carefully from the UK to Canada. Prompt and Courteous as always. Thank you Neil Anderson

The company's customer service is non existent. Invaluable has little to no influence over the dealers and the Auctions that are conducted on their platform. Invaluable is just a middle man that collects a fee. They claim no responsibility for anything. If you would like to deal with a fair business, please look elsewhere.

The situation below makes me believe that INVALUABLE allows and profits from sellers massively defrauding the platform’s customers.

A friend of mine, who is also a VIP Invaluable member, bought an item via Invaluable platform from JB Military Antiques in Australia and I was acting on his behalf throughout the transaction.

After not receiving the WW2 belt and buckle for multiple months, I contacted the Auction in Australia and they said that the item was lost during the shipping process, but the have not provided any supporting evidence and any documents verifying that the item was lost and the copy of the shipping label. I have absolutely no clue whether the lot was either shipped to the wrong address, seized, lost, or even shipped at all.

After multiple unsuccessful attempts to get the information from JB Military Antiques, I contacted invaluable to help me in resolving the situation. After ten + emails, the customer service representative still had absolutely no clue what I wanted from them and saw nothing wrong that JB Military lied to me on multiple occasions and did not provide any requested documentation. As previously said, the goal of a customer care team is to run you around in circles and play dumb claiming no responsibility for the Auction's actions.

It is unbelievable that I have not received the LOT in four months and neither INVALUABLE or JB Military Antiques could provide any single documented proof confirming that the $700 LOT was lost.

I will never deal with Invaluable or any auction that works with this platform again. Complete scam.

Generally good, but if you are dealing with a misrepresented object you will not get help from invaluable. Buyer beware. Check the reviews of the auction house, check their BBB rating if any, and check over your item very carefully before bidding.

It was easy to participate in the auction.

if you subscribe to their service, good luck, trying to cancel your subscription they make it very very very difficult. It's one of these automatic renewing things, which should be easy to cancel, but it's not.

Fast forward, two weeks later. I'm going to add the following to the above review: I received an email from Invaluable two weeks later indicating they would refund the $250 Renewal Charge. While I appreciated that, I think to make automatic renewals difficult to cancel remains a poor business practice and does not engender goodwill. Some businesses make it easy as checking a box. Either way you tend to remember how you were treated by the vendor.

easy to use great with customer care, great selection