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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the website, finding it confusing and difficult to navigate. Customers also frequently reported issues with payment methods, citing outdated bank transfer options and problems with deleting personal and credit card information. The pricing structure was a major source of frustration, with many encountering unexpectedly high buyer premiums and unexplained fees. Some people were dissatisfied with the product quality, mentioning items that were not as described or arrived damaged. Additionally, some customers also felt that the overall user experience was poor, with difficulties in account registration and bidding processes.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. While some customers praise the good items and value,... See more

Website

People report negative experiences with the website. Many customers express serious concerns about the site's... See more

Price

Users describe negative interactions with price, consistently reporting high and unexplained fees. Many... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report issues with incorrect account... See more

User experience

Consumers find the user experience to be ambiguous. While some reviewers have had great experiences, enjoying... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The cathalogue was confusing: To see the paintings of day 1, I could simply click on a sample painting - no problem. But for day 2 there seemed to be no paintings. Only after asking did I discover t... See more

Rated 3 out of 5 stars

this buyers premium is much too high. 10-15% makes some sense. your metal auctions have seen their best day, i'm out. milton pietz

Rated 1 out of 5 stars

STAY AWAY this has become a scam site. Wanted to bid on some jewellery and had to open an account (including credit card) to do so. When the jewellery I bid for never arrived I assumed it was the faul... See more


Company details

  1. Online Auction Service
  2. Media Company

Written by the company

Invaluable is the world’s leading online marketplace for fine art, antiques and collectibles. We partner with over 5,000 of the world’s premier auction houses to make it easy for collectors from around the world to discover and acquire the items they are most passionate about all in one place. With thousands of items added daily, Invaluable makes discovering and acquiring exceptional art and objects from an array of sellers accessible to anyone, anytime, anywhere. About Invaluable Learn How to Bid Sell on Invaluable Contact Us


Contact info

2.6

Poor

TrustScore 2.5 out of 5

10K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Worthless if you want to see the prices

I set up an account, because that's what you need to see the prices the art went for.
So I set up the account, gave them all my data, and only then it tells you afterwards, that you have to pay 250 USD to see the prices.

December 25, 2023
Unprompted review
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Rated 1 out of 5 stars

My first experience

My first experience. I bid on an item at $20, someone else bid $30 and then that it was retracted. Then they excepted someone else’s $20 bid instead of mine. I contacted invaluable, and they explained to me that my bid was not excepted. Well, no kidding because someone outbid me and then you excepted someone else’s instead! They didn’t care just gave me some runaround about being able to see where my bids were accepted, but it’s funny. My bid was excepted earlier just failed after the one was allowed to be cancelled and the other accepted. Nice experience and maybe learn your job? I had that figured out within minutes.

November 9, 2023
Unprompted review
Rated 1 out of 5 stars

They simply DO NOT care about the…

They simply DO NOT care about the buyers one they receive your money. Just try to get any human being to work with you to address problems after the purchase such as shipping issues or other concerns. You WILL absolutely get a run around, and if you do speak to someone, they are robotic, rude, and borderline incompetent. I would NEVER do business with this shop ever again - You should not either !

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

Just great items for Auction.

Just great items for Auction.Would buy lots more if We could arrange shipping agent to ship to New Zealand.I would buy lots more of bigger items, to fill container which would be cheaper.You might be able to help.

October 28, 2023
Unprompted review
Rated 3 out of 5 stars

Your pictures suck

Your pictures suck. When you zoom in to read the box end, they are all out of focus. I have been doing your auction for some time and they use to be much better. Either get a proper camera or fire the photographer.

October 26, 2023
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Rated 2 out of 5 stars

The auctions were great

The auctions were great! Won a lot of bids, but the problem was with the billing. I had to e-mail and call once. I e-mailed them numerous times, The auctions were 10/4, 10/10, and 10/13, and I bought on all these dates, I received an invoice for 10/4 and was told I would be receiving another e-mail from Square and could pay then by just clicking pay now. I never received anything so I could pay, this happened for an auction back in June, never received anything on how to pay so I never received what I bid on. I’m waiting to see what happens with these auctions.

October 4, 2023
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Rated 1 out of 5 stars

Trying numerous times to get jimmy at…

Trying numerous times to get jimmy at country style auctions to send me a invoice. I have tried ringing emails numerous times and all I get reminders to pay. I will not pay until I see an invoice. Very frustrating can someone help me Greg

September 19, 2023
Unprompted review
Rated 2 out of 5 stars

Bidding is not accurate

I never received my first auction purchase. Second auction I tried I was out bid in 2 lots. So I bid on a third lot and won that one. Then the ones that said I was out bid I had actually won. So now they are saying I owe $12,000+ on 3 lots when I only won one.
Be very careful. I am trying to dispute it.

September 8, 2023
Unprompted review
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Rated 1 out of 5 stars

Garbage service.

Garbage service.
They only have access to a fraction of auction house data but they'll charge $30-$50+ for a subscription?
It's a total rip-off, don't do it guys.
I had found more recent auction hammer price data, by Google searching and logging into auction websites myself to see realized prices.

They don't even have access to most auctions on their database, yet somehow think they should be charging a monthly fee for it?
Barnebys offer the same service, and don't charge for it.

August 22, 2023
Unprompted review

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