Investigo Reviews 

43
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the helpful staff for their clear communication, professional approach, and constant support throughout the entire recruitment journey. Jobseekers note that onboarding is remarkably smooth and efficient, with recruiters guiding them warmly and attentively from initial discussions to final placement. Some reviewers were not happy with their interactions, reporting poor communication and feeling entirely disrespected during the process. A few other people also felt that time was wasted, noting a complete lack of feedback after lengthy interview stages. Consumers mentioned that agencies failed to share crucial updates or follow up adequately after multiple meetings.

What people talk about most

Staff

People report positive experiences with staff, highlighting the professionalism, support, and dedication of... See more

Customer service

Consumers find customer service to be exceptionally positive, highlighting great communication and regular... See more

Service

Clients share positive opinions on service, noting that the organization is professional, competent, and... See more

User experience

Customers had positive experiences with user experience, reporting that the entire recruitment process was... See more

Customer communications

Users describe positive interactions with contact, noting regular communication and helpful support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience I was kept informed through the process. I am a long term contractor but still stuggle to relax until I get signed documents. These days sorting out the SoW and a compliant contract... See more

Company replied

Rated 5 out of 5 stars

I’ve had a great experience so far, working with Helen, from the initial contact, interview follow ups and the onboarding. Everything was explained clearly and timely. I also appreciated updates from... See more

Company replied

Rated 5 out of 5 stars

Dami was extremely professional right through the process. We initially interacted for a role that was eventually put on hold. He then supported me during another role which I managed to get. He kept... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Helen. Great comms, regular and clear, not that it was a long process! From finding me, through arranging interviews, offer and contract, barely 10 days. If only it was always l... See more

Company replied


Company details

  1. Recruitment Service
  2. Employment Consultant
  3. Human Resource Consulting
  4. Recruiter

Written by the company

Meet Investigo. We are part of The IN Group (TIG), a collection of six award-winning specialist brands that supply the globe with people-based solutions. With recruitment at the core of our business, we’ve been connecting people since 2003. Investigo began as a small London team and has grown into a global consultancy across 20+ markets, helping clients secure top talent in finance, technology, consulting, and change for lasting success. We are a proud people business, and our success story 100% reflects the drive, ambition and values of our people.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

43 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(43)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Harvey was a great help

Worked with Harvey for a short amount of time and even though he is based in London and I am in Manchester he quickly helped me secure a new role. He was amazing in helping me for interview prep and was easy to reach out to.

August 10, 2026
Unprompted review
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Rated 5 out of 5 stars

My third role through Investigo

My third role through Investigo - all managed by Tom who is thorough and highly professional Highly recommended

August 11, 2026
Unprompted review
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Reply from Investigo

Thank you for the recommendation, and for coming back to us for a third time!

We'll make sure Tom sees this. We look forward to continuing to support you.

The Investigo Team

Rated 5 out of 5 stars

Amazing

Sian has been so helpful in finding me my job! She found interviews promptly and was always in touch, keeping me updated daily with my job search. She made the process so much easier and I could not have done it without her

August 8, 2026
Unprompted review
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Reply from Investigo

Thank you for the lovely review, we'll make sure Sian sees this!

It's great to hear the whole process felt so supported. We wish you every success in the new role.

The Investigo Team

Rated 3 out of 5 stars

Great agency, but finalising details not so good.

The recruitment process was great, couldn’t fault it, so would have given 5 stars. However, I registered as a temp but haven’t been able to log my time sheets for the last 2 weeks due to an “error” on their system, which means I can’t be paid.

August 7, 2026
Unprompted review
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Reply from Investigo

Thank you for the kind words about your recruitment experience, we're really glad that part went smoothly.

We're sorry for the frustration caused by the timesheet issue and we're pleased to confirm this has now been resolved. If you have any further questions, please don't hesitate to get in touch.

The Investigo Team

Rated 5 out of 5 stars

Fantastic experience

Charlie was fantastic throughout the entire process. He was approachable, supportive and genuinely invested in helping me find the right opportunity. He took the time to talk me through everything, checked in regularly and has continued to stay in touch since I started my new role.
The whole process was seamless, and I have ended up in a role that I am absolutely loving so far. Thank you, Charlie!

July 17, 2026
Unprompted review
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Reply from Investigo

Thank you for taking the time to write this lovely review. We'll make sure Charlie sees it.

Hearing that you're absolutely loving the new role is the best possible outcome, and it's great to know the support didn't stop once you started. We wish you every success.

The Investigo Team

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Rated 5 out of 5 stars

Dan McGuire - FP&A role

I was working with Dan MaGuire to secure a FP&A role and could not recommend him more. The interview prep call was of particular note as he was both well versed in the job that I was applying to, and helpful in providing guidance to aid the subsequent interviews. He was also very proactive and attentive throughout the process and would provide information as soon as he received it . Based on my experience with a few recruiters during my recent job search, I can categorically say that working with Dan was the best interaction I had throughout, and help me secure the position that I was looking for.

July 30, 2026
Unprompted review
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Reply from Investigo

Thank you so much for taking the time to leave this, we'll make sure Dan sees it!

That kind of thorough, attentive support throughout the process is exactly what we aim for, so it's brilliant to hear it made such a difference - especially up against other recruiters you'd worked with.

We wish you every success in the new role!

The Investigo Team

Rated 5 out of 5 stars

Dami was extremely professional right…

Dami was extremely professional right through the process. We initially interacted for a role that was eventually put on hold. He then supported me during another role which I managed to get. He kept me up to date with all the changes that ensued due to internal organisational decisions. He also liaised for me when I was having IT issues during the onboarding process. Overall the organisation cones across as professional and competent so I’d definitely recommend them for any jobseekers.

July 1, 2026
Unprompted review
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Reply from Investigo

Thank you so much for this, and for the recommendation!

We'll make sure Dami sees it. Sticking with someone through a few twists and turns and seeing it through to the end is exactly the kind of support we want to offer, so it's great to hear that came through.

We wish you every success in the new role!

The Investigo Team

Rated 5 out of 5 stars

Mariam did an amazing job

Mariam did an amazing job, she managed the hiring process excellently; due to holidays she managed to secure an interview for me in 5 days and on the next working day (Monday) she managed to setup the 2nd interview. On acceptance of the offer she followed up on all issues promptly and successfully arbitrated all issues to the satisfaction of both parties. Thank you Mariam for a job well done

July 6, 2026
Unprompted review
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Reply from Investigo

Thank you for taking the time to leave this - we'll make sure Mariam sees it!

It's brilliant to hear the whole process was handled so smoothly from start to finish. We wish you every success in the new role!

The Investigo Team

Rated 5 out of 5 stars

Investigo is a professional… London

Investigo is a professional organisation looking after your well-being and finding you the best opportunities on the market. I would recommend them as the number one company to go to.

March 9, 2026
Unprompted review
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Reply from Investigo

Thank you so much for your review.

We really appreciate the kind words and the recommendation. We hope to continue supporting you for a long time to come.

The Investigo Team

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Rated 5 out of 5 stars

Finally partnered with this great team

I have had a relationship with Investigo for many years and I am thrilled to be working through them now thanks to the efforts of James McKloskey! Thanks also to Mel, and the rest of the Investigo team.

July 13, 2026
Unprompted review
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Reply from Investigo

Thank you for this - and for your loyalty to Investigo over the years.

It's brilliant that things have come together and we're working with you directly. We'll make sure James and Mel see this too.

We look forward to what's ahead!

The Investigo Team

Rated 5 out of 5 stars

A Human & Kind touch

I’ve had a great experience so far, working with Helen, from the initial contact, interview follow ups and the onboarding. Everything was explained clearly and timely. I also appreciated updates from Helen via txt it felt very human and kind and different from the experience I’ve had with other agents.

July 7, 2026
Unprompted review
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Reply from Investigo

Thank you so much for taking time to leave a review.

We'll make sure Helen sees this. That human, personal touch is something we really believe in, so it's great to hear it made a difference and stood out from your previous experiences.

We hope the role continues to go well, and we're always here if you need anything.

The Investigo Team

Rated 5 out of 5 stars

Thank you

It has been great working with Harvey who helped me to secure my role. Great communication and support throughout the process. Thank you!

July 1, 2026
Unprompted review
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Reply from Investigo

Thank you for taking the time to leave a review, it's really appreciated!

We'll be sure to pass this on to Harvey. Great communication throughout the process is something we genuinely care about, so it's lovely to hear that came through.

We wish you all the best in your new role!

The Investigo Team

Rated 5 out of 5 stars

Excellent service!

Excellent service from Charlotte (and formerly Shendl as well) for helping find the role that really suits my work experience, skills and being valued correctly. All my issues are very well attended to. I would recommend this company to most of my colleagues and family. And also James for the assist as well when they’re on holiday. (I almost forgot)

October 1, 2025
Unprompted review
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Reply from Investigo

Thank you so much for the kind words and taking the time to leave a review.

We'll make sure the team sees this. Finding a role that genuinely fits someone's experience and values is exactly what we're here for, so it's brilliant to hear that came through.

Your recommendation means a lot to us. We hope to continue supporting you for a long time to come.

The Investigo Team

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Rated 5 out of 5 stars

Very personable service from initial…

Very personable service from initial discussion to deployment. Everything promised was delivered. Check ins were timely and feedback acted upon. Salary was paid on time, every time.

April 15, 2026
Unprompted review
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Reply from Investigo

Thank you for the kind words!

It's great to hear everything came together smoothly, from that first conversation through to deployment.

We hope to work with you again in the future.

The Investigo Team

Rated 1 out of 5 stars

Worst agency I have ever worked for

Worst agency I have ever worked for, and I have worked for a few.
Booked me an interview (without meeting me) got the job hands down, then totally disrespected me. Took full advantage of me with their 'Margin' with over 30 years of experience as well! Then don't pay you properly....Their name/ position tags mean nothing as no one is interested, only in the money..They need to remember, without the loyal and hardworking candidates that actually do the work, they wouldn't have any! Respect, appreciation and lifeskills go a long long way....

June 12, 2026
Unprompted review
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Reply from Investigo

Thank you for sharing your feedback - we're sorry to hear your experience didn't reflect the standard we hold ourselves to.

We'd like to understand what happened and make sure your concerns are heard properly.

Please reach out to us directly at contactus@investigo.co.uk so we can look into this for you.

The Investigo Team

Rated 5 out of 5 stars

Pleasure to work with

Excellent service from Helen. Great comms, regular and clear, not that it was a long process! From finding me, through arranging interviews, offer and contract, barely 10 days. If only it was always like this...

June 9, 2026
Unprompted review
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Reply from Investigo

Thank you for your kind feedback.

We’re delighted to hear you had such a positive experience and that the process from initial contact through to offer and contract was smooth and efficient. Clear and timely communication is something we strive to maintain throughout every stage of recruitment, so it’s wonderful to know this made a difference.

We wish you every success in your new role and appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great experience, I was kept informed throughout

Great experience I was kept informed through the process. I am a long term contractor but still stuggle to relax until I get signed documents. These days sorting out the SoW and a compliant contract takes a more time than it used to, however I was reassured and kept informed throughout.

Helen (my recruiter) is a true professional.

June 9, 2026
Unprompted review
Investigo logo

Reply from Investigo

Thank you for your wonderful feedback.

We're delighted to hear that you felt informed and reassured throughout the process. We know how important clear communication is, especially when navigating contracts and compliance requirements.

We'll be sure to pass your kind words on to Helen. Thank you for choosing to work with us, and we wish you every success in your assignment.

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Rated 5 out of 5 stars

Jack was excellent

Jack was excellent. He stayed in touch throughout the process, and during the assignment. We hit a few snags for reasons out of their control, and Jack helped resolve them asap. This is the second time I have worked with them and they have always been great.

June 8, 2026
Unprompted review
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Reply from Investigo

Thank you for taking the time to leave such a positive review.

We're delighted to hear that Jack provided excellent support throughout the process and kept in regular contact from start to finish. While challenges can occasionally arise, we're pleased that he was able to resolve any issues quickly and ensure everything stayed on track.

Thank you once again for your kind feedback.

Rated 5 out of 5 stars

I'll be honest

I'll be honest — when I first came across Investigo, I wasn't entirely sure what to expect. I didn't know much about the company and went in with cautious optimism.
That changed quickly.
Josh was brilliant from the start — he understood exactly what I was looking for in a role and made the whole job search feel far less daunting. Helen was equally wonderful, guiding me through the process with such warmth and clarity that I always felt in safe hands. And there was another lovely lady on the team too who was just as attentive and caring throughout.
What really stood out was the communication. These were not people who sent the occasional email and disappeared. They kept me in the loop throughout the day, checked in regularly, and made sure I never felt lost or forgotten. That kind of personal attention is rare.
The whole process moved at a pace I didn't expect — fast, smooth, and stress-free. I came in uncertain and left excited.
I am genuinely thrilled and so happy with the outcome. If you are looking for a recruiter who actually listens, communicates brilliantly, and makes the experience feel human — Investigo is the one. Highly recommend.

June 8, 2026
Unprompted review
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Reply from Investigo

Thank you so much for taking the time to share. 

We're honestly so pleased to hear this. We know starting a job search can feel pretty daunting, especially when you're putting your trust in people you've never worked with before, so it's great to hear that Josh, Helen, and the team helped make the whole experience feel easier and more enjoyable.

Most importantly, we're thrilled you've landed a role you're excited about! 

Thanks again for your kind words and for putting your trust in us. Wishing you all the best in your new role – we're excited to see where it takes you!

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