InvestNow Reviews 

333
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Almost 7 years now. Pros -best part is you can invest as little as on weekly plans - pool of funds options -performance tracking/reports Cons -currency hedging not clear(especially buying/red... See more

Rated 5 out of 5 stars

Opening an account was a breeze. I was impressed with the online forms and online identity verification, which is much more streamlined than having to get multiple documents certified and/or provide... See more

Rated 5 out of 5 stars

I signed up recently for an account for my wife and I, and another for my children. InvestNow has an easy sign up process, fast and helpful responses from staff helping me with my queries, and the abi... See more

Rated 4 out of 5 stars

Overall Quite straightforward. After submitting info for sign up the rest of the process is painless Some improvement on deposits could be made to make the process cleaner and feel safer e.g. make... See more

Company details

  1. Investment Service
  2. also in
  3. Financial Consultant

Information provided by various external sources

InvestNow offers you, the investor who knows what you want to do, the ability to directly invest in managed funds without the need for a middleman. InvestNow is a no-advice direct investment service, plus we don’t charge you any administration or ...


Contact info

4.8

Excellent

TrustScore 5 out of 5

333 reviews

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4.8

All reviews

(333)

1 review in the last 12 months

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Rated 4 out of 5 stars

Awesome service

Awesome platform, however only really updates at 12 and can take some time for orders to be placed and put through, but it is a great platform for zero fees and makes it really easy to start investing.

November 19, 2020
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Rated 2 out of 5 stars

It is overally complicated to register

It is too complicated to register, with several expired passcodes and still no luck completing the registration process I am nearly ready to give up!

November 13, 2020
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Reply from InvestNow

Hi Belinda-Jane, we're sorry to hear that you had trouble logging in.

I can see that your registration has nearly been completed (we only need one more piece of information from you). Please call us on 0800 499 466, or send us an email or chat message, if you would like some help completing your registration.

Kind regards,
Phil Howison
Investor Services Manager, InvestNow

Rated 5 out of 5 stars

Perfect for what it's made for

The platform is easy to use and has endless options for investing money. Most importantly, I can find all the information I need before making any decisions. The team replies to emails quickly and answers all my questions. I'd recommend InvestNow to anyone.

November 13, 2020
Rated 2 out of 5 stars

Online form was hard to complete deffo…

Online form was hard to complete deffo not 15min lucky your helpline was very good so I continued with it

November 12, 2020
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Reply from InvestNow

Thanks for the feedback Gregory, and apologies if you didn't find the joining process as straightforward as what you would have expected (good to hear that our team managed to resolve the matter).

Regards, Mike Heath (GM, InvestNow)

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Rated 1 out of 5 stars

I am quite able with technology and in…

I am quite able with technology and in the past week we have placed $300 000.00 with Pie Funds and $300 000.00 with Fisher Funds. We have made 3 attempts to do the same with Milford. You say that we are registered but I don’t see that. How do I invest with you?

November 12, 2020
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Reply from InvestNow

Hi Laurence, we are not Milford Funds, we are InvestNow (you can access Milford Funds through an InvestNow account). For assistance with getting your account setup completed, please give us a call on 0800 499 466. However if you prefer to deal with Milford directly, you can reach them on 0800 662 345.

Kind regards,
Phil Howison
Investor Services Manager, InvestNow

Rated 3 out of 5 stars

Still getting to grips with long delays…

Still getting to grips with long delays in investing and selling ... the investnow desktop is usere friendly ... as yet not sure if it is for me as gains are minimal, no doubt due to my lack of knowledge in investiing ... maybe longer term i will be happier overall ...

November 12, 2020
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Rated 1 out of 5 stars

Tedious process

Tedious process, not user friendly at all. too many hoops. tried to cancel setup and no one has bothered to reply. went to another company setup in minutes

November 12, 2020
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Reply from InvestNow

Hi Tania. Thanks for the feedback. I see that your account with us appears to be set up and ready to go, however I'll send you an email as I need to get a number to call you on to help you with this issue. Regards, Mike Heath (GM InvestNow)

Rated 3 out of 5 stars

Timeouts and no quick access to help

I'm sure things will improve, but getting set up was a bit of an ordeal. One, for understandable reasons, you get timed out for inactivity. However, it seems to be a straight time-out, not just for any lack of activity. And, you get no warning you have been timed out until you have made a whole lot of entries and then try to 'submit' or send. The result, you spend a lot of time re-entering your details.
Two, while you can 'chat' about any questions you have and eventually a human gives you helpful answers, there is a distinct lack of quick access to help, nor the ability to click on items for explanations.

November 12, 2020
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Rated 4 out of 5 stars

My IRD number has two numbers at the…

My IRD number has two numbers at the start before the -
So one digit less than your system needs so I can not enter my IRD number. I've had that number since 1979 (ish)

November 12, 2020
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Reply from InvestNow

Hi Colin, thanks for the feedback. We don't require a 9 digit IRD number, we can accept 8 digit numbers as long as they are entered correctly. If you get this error again, can you please give us a call on 0800 499 466 or email contact@investnow.co.nz, and we will help you through the account opening process?

Kind regards,
Phil Howison
Investor Services Manager, InvestNow

Rated 2 out of 5 stars

Registering was a pain

I tried first completing the details from my driver license but it didn't accept it. It then told me to upload certified copies of documents which I didn't want to go through the hassle of getting them certified. Then when I asked about this, I was told the documents didn't need to be certified which was contrary to the info published online. Compared to other companies, when it just worked when I completed my details the first time, I didn't like the mucking around with InvestNow.

November 12, 2020
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Reply from InvestNow

Hi, thanks for your feedback. We verify drivers licenses using the NZTA database, and they give us a pass or fail response depending on if your name and date of birth matches a valid drivers license with that number. In your case the drivers license verification failed. This could be due to an issue with your license, or the way that NZTA have recorded your details.
We did not need certified documents from you because the other form of ID you supplied was able to be verified electronically. We think online verification of ID is preferable to receiving physical copies of certified documents, but unfortunately it is not 100% reliable.

Kind regards,
Phil Howison
Investor Services Manager, InvestNow

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