invisiblebraces4u Reviews 

816
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being polite, friendly, and professional, making them feel comfortable and well-informed. The customer service is consistently highlighted as excellent, with many appreciating the prompt communication and detailed explanations. The booking process and overall user experience are described as smooth, easy, and efficient, often without pressure to commit. However, some customers also noted significant issues with communication and organization, particularly after the initial consultation. Reviewers mentioned having to chase for appointments, experiencing unresponsiveness, and a perceived deterioration of service and aftercare during or after treatment.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as lovely, welcoming, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the initial consultations as... See more

User experience

Users describe positive interactions with the user experience, often highlighting the straightforward and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the prompt, helpful, and... See more

Booking process

Consumers find the booking process to be positive, with many describing it as incredibly easy, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had my face to face consultation in Leeds, where I was met by lovely, welcoming and knowledgeable staff from first arriving at the clinic, to leaving. The lady on reception was really p... See more

Rated 5 out of 5 stars

The consultation was great because it cut to the key points and questions - perfect for fitting in on a working day. Was great for Harley taking the time and making sure the pricing plan and inclusion... See more

Rated 5 out of 5 stars

I had a great experience with Charleigh Duncan, the Treatment Co-ordinator I spoke with today during my Zoom consultation with Invisible Braces 4 U. Although my treatment has not started yet, I alread... See more

Rated 5 out of 5 stars

Went into my consultation at IB4U Bow feeling anxious and skeptical but walked out of there absolutely gleaming with excitement!! The service was so smooth and professional. Every member of staff w... See more


Company details

  1. Cosmetic Dentist

Written by the company

At invisiblebraces4u, we guarantee the best, most affordable Invisalign prices in the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

816 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(816)

763 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I’ve still not had my initial…

I’ve still not even had my initial appointment yet so I can’t really give the best review but I will say I spoke to Jamie in the virtual appointment did not rush me to make payment and answered all my questions. Informations was given well. From my research this is a legit company with mixed reviews so hopefully I have a good experience if I continue with them

August 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Good and efficient service

Gozde was such a lovely host she was so kind and friendly. I felt so comfortable. I didn’t have to wait very long and she quickly passed me onto my treatment coordinator, Idwan. Idwan was very efficient and she listened to me very well. She answered all my questions and made the booking details an easy process. Thank you both❤️

August 2, 2026
Unprompted review
Rated 1 out of 5 stars

Tried to get my consultation and the…

Tried to get my consultation and the host took a while to come on and when she did we had audio issues for about 10 seconds, she disappeared and by the time the audio issues was resolved she didn’t return and had me in the waiting room before she removed me preventing me from ever admitting to the meeting. All in all, my consultation didn’t even happen. I’m going with smilewhite instead.

Bad first impression. After this experience I got to reading the reviews and this just shows I’ve dodged a bullet. I took a screenshot of the message. Very rude of her. Idk what kind of business is this. Made me realise my consultation with smile white yesterday was beyond exceptional and they’re the ones to continue with.

August 2, 2026
Unprompted review
Rated 5 out of 5 stars

Really helpful consultation with Harley…

Really helpful consultation with Harley - we had lots of questions and felt like we got the answers we were after and he didn’t make us feel rushed at all! We feel really excited about our consultations and very grateful for the information he has given us so far!

July 13, 2026
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Rated 5 out of 5 stars

Had a great experience as the process…

Had a great experience as the process was quick and simple from the video consultation to having the scan and seeing the dentist. The team answered all my questions and queries that I had, and explained the next steps clearly and concisely.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Such an amazing experience!

Such an amazing experience! Consultation everyone was so helpful and responded on WhatsApp has been really quick and effective. Cannot wait to continue my journey with invisiblebraces4u and see the results!

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience as someone with a fear of dentists!!

I recently had my face to face consultation in Leeds, where I was met by lovely, welcoming and knowledgeable staff from first arriving at the clinic, to leaving.
The lady on reception was really polite. The dentist who took my x-rays was really kind and Lily, who talked me through the process, payment options and answered all my questions was absolutely brilliant. I felt like I was talking to someone I had known years, having a catch up! I felt so comfortable and at ease, as someone who has had a life time fear of dentists, this is huge for me! I also did not feel under any pressure to commit to anything, which I found so reassuring!!
The prompt communication and information I have received both pre and post face to face consultation has been great! I have found the customer service to be 10/10 and always in a timely manner when emailing for advice/to book in.
The process so far has been straight forward and I feel like I’m in good hands. I am super excited to see my results at the end of my journey. Thank you!! X

July 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Five star experience

I haven't had them fitted yet, so this review is of the process beforehand.

I'm the kind of person who likes detailed explanations. I want to know what to expect. From booking the video call consultation (appointment available two mins later), to attending my in-person session, the whole process was incredibly easy, friendly, and no pressure.

The video call went through the various prices and options as well as what I wanted out of it and what to expect in-person if I wanted to continue. I paid the £25 deposit to secure the appointment. It's refundable.

On the day (a Sunday appointment no less!), I had a 3D scan of my mouth, a dental checkup, and x-rays to create a render of what my teeth looked like and what Invisalign could do for me. I was able to ask questions along the way and the staff were really friendly and welcoming.

Once I was happy, they discussed prices and left me to think about my choices. I agreed to proceed on the spot, in part because of how low-pressure and high-info the process had been.

I've had reminders of what I need to do via WhatsApp and email so I didn't risk missing filling a form etc.

Really simple, and I'm keen to get going now!

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I came for my consultation on Monday and was very pleased with my experience. The whole process was explained very clearly, and when I was shown the simulation of what my teeth would look like at the end of my Invisalign treatment, I was really pleased with the expected results.

The procedure was explained thoroughly, and I was made to feel very welcome and at ease throughout the appointment. Any nerves I had quickly disappeared, and I’m really looking forward to starting my Invisalign journey and seeing the final results.

July 27, 2026
Unprompted review
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Rated 5 out of 5 stars

So far my experience has been…

So far my experience has been excellent. Booked an online consultation and was given all the information and promptly booked in the very next day for a in person consultation. Was given all the information I needed and was explained what package I would need and the cost. Was made to feel comfortable throughout the whole thing. Excited to start the process :)

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Consultation review

I had my initial consultation with Harley and he was very friendly and welcoming. He answered questions I had and was able to explain the process well.

July 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Service

They communicate and send reminders. Very helpful with the information and linked videos

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Charleigh…

I had a great experience with Charleigh as my Invisalign consultant. She was friendly, knowledgeable, and made the whole process feel easy from the start. She took the time to explain everything clearly, answered all of my questions, and made sure I felt comfortable and confident with my treatment plan. Her professionalism and genuine care really stood out, and I never felt rushed. I would highly recommend Charleigh to anyone considering Invisalign. Thank you for all your help!

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great Consultation and Looking Forward to My Treatment

I had a great experience with Charleigh Duncan, the Treatment Co-ordinator I spoke with today during my Zoom consultation with Invisible Braces 4 U. Although my treatment has not started yet, I already feel very positive about the journey ahead. Charleigh was very friendly, professional, and helpful. She explained everything clearly, answered all my questions, and made me feel comfortable and confident about starting my treatment. She also helped arrange my appointment at my nearest branch, which made the process much easier. I’m really looking forward to beginning my treatment and would definitely recommend.

July 28, 2026
Unprompted review

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