Invision Technology Reviews 

1,330
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, reliable engineering, and sturdy design of the monitor arms and television wall brackets. People also emphasize the outstanding customer service, noting that support staff members are extremely polite, responsive, and quick to replace missing parts. Some reviewers were not happy with minor product limitations, mentioning that monitors can shake slightly during typing or that older televisions are occasionally incompatible with the mounting hardware. Despite these occasional challenges, consumers remain deeply impressed by the extraordinary dedication of the team and the long-term reliability of the products.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, frequently praising quick response... See more

Staff

Reviewers mention positive feedback about staff, consistently highlighting team members who replied quickly,... See more

Service

Customers had positive experiences with service, frequently expressing deep satisfaction with the prompt and... See more

Quality

People report positive experiences with quality, highlighting that the TV mounts and brackets are incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This TV wall bracket is superb. Low profile when retracted, very well engineered and sturdy when expanded, fixings supplied give a very secure hold to the wall, and to the rear of the TV. It’s a two m... See more

Company replied

Rated 5 out of 5 stars

I contacted Invision Technology to help me figure out installing a 65in TV on their wall bracket which had suited very well for a 50in TV. They were quick to help me find a solution after I’d send the... See more

Company replied

Rated 5 out of 5 stars

Absolutely the best customer service I have ever experienced; and as I am 78 years old that's saying something. I bought my TV wall mount around 4 years ago and still they are prepared to provide te... See more

Company replied

Rated 5 out of 5 stars

I recently purchased the MX400 dual monitor arm for my two 32" curved monitors. Unfortunately, the geometry didn't quite work for my specific setup, and I realized this after the 30-day Amazon retur... See more

Company replied


Company details

  1. Appliance Store

Written by the company

At Invision our philosophy is very simple – Expertly engineered products alongside world class customer support. Every mount, monitor arm and TV stand is put through its paces by our excellent product development team and tested extensively until it hits our store. Our products are made for strength, durability and style and our excellent product reviews mean that you can be safe in the knowledge that your screen is in safe hands with Invision.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,330)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

VESA mount for Sony TV (KDL 32W705B, 2015)

Mounting the VESA kit on my Sony TV (KDL 32W705B, 2015) was not staightforward. Although Sony said it was VESA compatible it did not have conventional spacing and I needed to get additional bits.
I got some very good advice from Invision customer support and the TV is now on the wall.

July 30, 2024
Unprompted review
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Rated 5 out of 5 stars

Outstanding Customer Support and Tailored Solutions from Invision!

I recently purchased a dual monitor arm from Invision but encountered compatibility issues with my two monitors and struggled with the arms not being tight enough. I reached out to Invision's customer support, and I must say their service is immaculate. They took the time to understand my monitors and current setup, offering product recommendations perfectly tailored to my needs. Invision's customer service is incredibly helpful and responsive, resolving my issues promptly and efficiently. If you have any concerns, don't hesitate to contact them—they will go above and beyond to solve your problems. Highly recommended!

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Media wall

Updated at every movement of my order from placing to shipping and delivery. Great email confirming despatch and delivery. Extremely professional and polite sales Representative Lorna.
Truly appreciate

July 28, 2024
Rated 5 out of 5 stars

Great customer service and dual monitor arm

Great dual monitor arm, great customer service! After having received a package with missing parts, I contacted support and got help right away. I got clear instructions and a refund after returning. The way they handled it is great and I'm very happy with the dual monitor arm. Very solid and looks great on my desk!

July 29, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent arms with easy assembly

Excellent arms with easy assembly, perfect for a double monitor set-up with more freedom than the cheap and cheerful Amazon ones.

Delivery was prompt via DPD, and I get the impression that I'll be able to contact them easily. if I needed, since they're a genuine UK company

June 30, 2024
Rated 5 out of 5 stars

Fabulous service!

We had a questions about mounting a new TV on an existing Invision wall bracket. Sent an email and got a same day response. When we asked another question, again the staff were very helpful and friendly.

June 10, 2024
Unprompted review
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Rated 5 out of 5 stars

Great customer service

I had bought I vision products before and been impressed with the quality and value for money. I contacted them by email to recommend a product for a specific application. The response was prompt, helpful and professional.

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Customer satisfaction is their top priority

I had a problem with my monitor arm and contact the support. The support I experienced was kind and very helpful. I got a newer version of the monitor arm as a replacement which worked perfectly. At all times I felt that Invision's main priority is customer satisfaction. This customer support is the best experience I had among all the customer supports I experienced to date.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Good Customer Support

Had an issue with one of the arms, reached out to customer support and they were very helpful, lots of communication and suggestions to fix the issue. In the end a replacement part waws needed and was sent out. One of the better customer support expericences I have had

June 1, 2024
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Rated 5 out of 5 stars

Amazing products and a customer support…

Amazing products and a customer support that goes above and beyond to help it's customers. I had an issue with a part I misplaced and the support I got from and advisor called Anna was perfect and efficient solving my issue in just one day after sending my support ticket. Highly recommend the company.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

fantastic service

fantastic service. i would hihly recomend their products. ive been using it for several years now with many tv brackets and glass shelves.

May 1, 2024
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Rated 5 out of 5 stars

Outstanding customer service

moved house and lost some of the bits needed to re mount TV holder on wall. Invision couldn't have been more helpful, sending everything I need for free
Brilliant customer service
thanks you to everyone at invision

April 26, 2024
Unprompted review

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