Invoice Simple Reviews 

351
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers had a great experience with this company. Customers consistently find the application user-friendly and simple, making tasks like creating, sending, and tracking invoices efficient and easy. Many people praise the customer service for being quick to respond, helpful, and providing top-notch support, often with human assistance. However, many customers expressed dissatisfaction with frequent price increases and the introduction of limits on the number of invoices, often without prior notice. Some people also felt that the app's functionality for sending invoices directly to clients was confusing, and features were sometimes removed or put behind additional fees. Additionally, a few users reported issues with payment processing, including slower payouts and difficulties with certain payment methods.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting the platform's simplicity and ease of... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpfulness,... See more

Application

Customers had ambiguous experiences with the app, with many praising its ease of use for invoicing and its... See more

Price

Reviewers express significant dissatisfaction with the pricing, noting consistent and substantial increases... See more

Payment

Clients share ambiguous opinions on payment, with some reporting positive experiences, such as quick issue... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Invoice simple is a great user friendly Invoice app to use across all platforms. However, the prices started off fair and affordable but overtime have become much more expensive including the fact tha... See more

Company replied

Rated 4 out of 5 stars

I enjoy how simple it is to create, send, and track invoices. There is also quick access to see outstanding and owing bills, along with dates sent, due, and overdue. I don't enjoy how all current... See more

Company replied

Rated 4 out of 5 stars

I’m very happy with the accounting software, but I was rather shocked at the increase in price for more invoices. I run a small business which requires many small invoices so this was a big hit for... See more

Company replied

Rated 4 out of 5 stars

It would be great to be able to send the invoice to the customer straight from the app without having to click "get link" copy and text that. We should be able to just hit send and the actual invoice... See more

Company replied


Company details

  1. Business Services

Information provided by various external sources

Send professional invoices from your phone or laptop. The simplest invoicing software you'll ever use. Create your first free invoice today!


Contact info

3.9

Great

TrustScore 4 out of 5

351 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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3.9

All reviews

(351)

282 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Contacted them through chat

Contacted them through chat. Was a pleasant experience. In fact it would be safe to say would be one of the best reciprocating conversations on a B2B subject. The representative was very informative was very patient with me and having to explain it in different ways for me to understand and finally getting the picture she was precise, dedicated straightforward very instructive A+ good job guys

June 13, 2026
Unprompted review
Rated 3 out of 5 stars

Price increases too many times (2 times in less than a year)

It's a good tool but our price has gone up from £8.60 in Sept 2025 to £14.99 in Oct 2025 (because we didn't want to be charged for sending out more than 10 invoices a month so had to upgrade). Today (5/6/26) we have received an email stating it is going up to £17.26. I think this might be our last increase as we cannot keep paying for something that we personally do not get anything extra from. We would leave if it was guaranteed that we would still be able to keep all our history.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

The support Humans are worth it.

The support Humans saved the day they are the reason I pay the subscription i love them they are smart, understanding, wise and I assume highly attractive people.

The application work 99.99% of the time I have used it for 3 years and have had about 2 issues with hours of my life saved for other things.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Five stars

Five stars! This app makes invoice management and expense tracking so simple. It’s perfect for a small business owner who needs to keep things organized without a headache. Plus, the price arrangements are excellent for the value you get. Love it!

May 5, 2026
Rated 1 out of 5 stars

Was good 3 years ago and past 6, now major issues extreme time taker

I have been requesting help with numerous issues for 2 years without any resolve and now the onscreen assistant feature is also malfunctioning so all issues need emailed instead of chat. This entire program has declined the past 3 years. I have used it for over 9 years. It is becoming a time taker instead of time saver

May 15, 2026
Unprompted review
Invoice Simple logo

Reply from Invoice Simple

Hi Stacy, your long-term use of the app truly means a lot to us, and it’s tough to hear about the challenges you've been facing lately. We genuinely appreciate you sharing your concerns. Please reach out via email at hello@joist.com, and we would be happy to help you with this.
Looking forward to hearing from you.

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