Great choice of frames and lense options. This was 2nd pair of glasses from Iolla, with prescription lenses and I'll definitely be going back! Excellent pricing
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The retail store was bright and well layer out. Staff very polite courteous and helpful. The range of glasses were excellent and good value for money. The fitting and ordering were quick and simple. K... See more
Company replied
Love my glasses! Had lots of lovely comments. There are many designs to choose from and are very much on trend. The price you pay for lenses and frames is definitely a fraction of what you pay anyw... See more
Company replied
10/10 and a brilliant experience! The Iolla store looks fantastic, and the range of glasses inside didn't disappoint! Customer service was spot on, offering advice and style support in a friendl... See more
Company replied
Company details
Written by the company
IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.
Contact info
14 St Anns Square, M2 7HQ, Manchester, United Kingdom
- 0141 334 9044
4.8
Excellent
152 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful service and friendly staff.
April 28, 2026
Reply from IOLLA - Manchester
Hey John, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Great customer service
Great customer service
So helpful and attentive.
Love my new sunglasses.
April 22, 2026
Reply from IOLLA - Manchester
Hey Suzanne, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.
Love my glasses
Love my glasses! Had lots of lovely comments.
There are many designs to choose from and are very much on trend. The price you pay for lenses and frames is definitely a fraction of what you pay anywhere else.
The service is excellent!! I have passed this onto my family and friends to visit iOLLA and the won’t be disappointed.
Thank you so much!
April 24, 2026
Reply from IOLLA - Manchester
Hey Karen, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Great choice of frames and lense…
Great choice of frames and lense options. This was 2nd pair of glasses from Iolla, with prescription lenses and I'll definitely be going back! Excellent pricing
April 23, 2026
Reply from IOLLA - Manchester
We’re delighted to hear you had a great IOLLA experience Ange! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Great glasses at affordable prices.
The retail store was bright and well layer out. Staff very polite courteous and helpful. The range of glasses were excellent and good value for money. The fitting and ordering were quick and simple. Kept informed by e mail . Finally the clip on sunglasses were an extra bonus and good value, two glasses in one. Well done.
April 16, 2026
Reply from IOLLA - Manchester
Hey Alan, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
My go to for glasses
Having spotted some frames that I fell in love with, I decided to give Iolla a trial - I’m now the owner of three pairs of their fabulous glasses and will be adding more in due course.
January 16, 2026
Reply from IOLLA - Manchester
Hey Jane, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
My third pair of glasses from Iolla
My third pair of glasses from Iolla! Always a welcoming and relaxed atmosphere in store, and ordering is smooth + quick. Will be back for a fourth and some sunglasses at some point
March 31, 2026
Reply from IOLLA - Manchester
Hey Heather, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Super friendly service
Super friendly service, helpful and pleasant experience all round purchasing sunglasses!
March 31, 2026
Reply from IOLLA - Manchester
Hey, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Thoroughly recommend
The staff strike a good balance between being helpful and friendly and giving you space to just have a browse. The glasses are great and for my prescription quite cheap.
March 30, 2026
Reply from IOLLA - Manchester
Hey, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Reply from IOLLA - Manchester
Hey Alison, thanks for leaving us this 5 star review! We hope to see you again soon.
Team in the store were always super welcoming!
The team in the store were always super welcoming! When I experienced an issue with the fitting of my new glasses Jazmine very kindly investigated this and the team re-ordered my frames free of charge. They even followed up with me at a later date to check this issue was resolved which it has been. Thank you!
March 3, 2026
Reply from IOLLA - Manchester
Wow, this is so fantastic to hear Danica! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
So reasonably priced, great styles
So reasonably priced, helpful staff and a much wider variety of styles than other similar brands.
February 28, 2026
Unprompted review
Reply from IOLLA - Manchester
Hey Nicola, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Super friendly staff and helpful…
Super friendly staff and helpful service and post-care. Price is also excellent.
March 11, 2026
Reply from IOLLA - Manchester
Hey Dimitar, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Excellent service and friendly staff.
February 26, 2026
Reply from IOLLA - Manchester
Wow, this is so fantastic to hear Clare! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
Excellent sales associate at st Ann…
Excellent sales associate at st Ann square branch. Really helped me choose a style that suited me. Delivery was within a week and the glasses are perfect. I will be back for more.
February 25, 2026
Reply from IOLLA - Manchester
Hey Jemma, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.
Visited for the first time
Visited for the first time, very impressed with how easy they made it, staff are really friendly and knowledgeable. 2 pairs ordered, arrived and are exactly as expected.
February 22, 2026
Unprompted review
Reply from IOLLA - Manchester
Hey Ian, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA and that you have had a great experience with us. We hope to see you again soon.
Beautiful glasses at a fantastic price
Beautiful glasses at a fantastic price, great service. I’m recommending Iolla to all my friends.
February 19, 2026
Reply from IOLLA - Manchester
Hey Maureen, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Delighted with glasses
Delighted with glasses! Lovely choice in shop - fast delivery!!
February 20, 2026
Reply from IOLLA - Manchester
Thanks for leaving us this 5 star review! We hope to see you again soon
Experienced staff friendly staff (Meg)…
Experienced staff friendly staff (Meg) she was able to advise on the most suitable frames for my prescription and helped with finding a stylish frame that I love. Listened to my needs, and my previous experiences with varifocal lenses to select the right one and get the heights right 1st time. Great instore experience and fitting on collection too.
February 19, 2026
Reply from IOLLA - Manchester
Hey Jennie, thanks for this lovely review! We’re so glad you have had a great experience with us. I’ll be sure to pass your kind words onto Meg, I know she’ll be delighted. We hope to see you again soon.
The girls in the Manchester store are…
The girls in the Manchester store are lovely and helpful, and a great range of glasses to choose from.
My glasses arrived in less than a week, and they were happy to ho,d them until I could get there as I’m not local.
February 18, 2026
Reply from IOLLA - Manchester
We’re delighted to hear you had a great IOLLA experience Sarah! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.