Free Fusion LTD Reviews 

494
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast turnaround times, secure shipping methods, and very reasonable prices offered for repairing various electronic devices. People consistently highlight the helpful staff members, easy website navigation, and the truly excellent quality of all completed repairs. Some reviewers were not happy with customer communication or considered the overall repair costs a bit high for their budget. Consumers noted that certain device fixes involved complicated damage or required extra attention from the technical staff. Others mentioned that specific restoration processes took additional effort and successfully addressed difficult technical problems.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the fast, professional, and efficient... See more

Product

Consumers find product to be positive, highlighting that repaired devices work like absolute perfection and... See more

Price

Clients share positive opinions on price, consistently highlighting reasonable costs with no hidden fees.... See more

Staff

Customers consistently note positive experiences with staff, describing them as super professional, extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Free fusion came back to me straight away to explain what the problem was with my iPad and gave me options. They kept me updated regularly whilst waiting for spare parts to arrive and even phoned me t... See more

Rated 5 out of 5 stars

I had an incredible experience getting both my screen and battery replaced by this team. I brought my phone in with a shattered display and a dying battery, and they managed to handle the whole fix... See more

Company replied

Rated 5 out of 5 stars

I took my phone to two other repair shops near my work and they couldn't offer much help with my i-phone that kept switching itself off every few minutes. I tried Free Fusion as they were local to hom... See more

Rated 5 out of 5 stars

Clear description of repair options and pricing, coupled with very positive customer reviews led me to choosing Free Fusion for the screen replacement on my iPhone 16 Pro Max. Also impressive was the... See more

Company replied


Company details

  1. Cell Phone Store
  2. Computer Store

Written by the company

At Free Fusion Ltd, we offer both online and local mobile repair services for a range of electronic brands. Our area of expertise is Apple products, including iPhones, iPods, and iPads, but we also provide repair services for Samsung, Oppo and other brands. For customers across the UK, we have a convenient send-in service for online orders. Our team is always available to assist you through email or phone, and we offer recorded delivery for added peace of mind. For our local customers, we have a physical shop where we provide fast, friendly, and dependable repair services. Our shop is open from 9 am to 5 pm on weekdays and from 10 am to 2 pm on Saturdays. Most repairs can be completed within an hour.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

494 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(494)

37 reviews in the last 12 months

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Rated 1 out of 5 stars

Be warned

Be warned

Sent my phone in for a screen replacement, heard nothing for a week so emailed and they said they had missed it, next correspondence from them saying I also needed a battery replacement at a cost of another £60 which I sent by bank transfer after some to-ing and fro-ing. Received phone approx 2 weeks after sending it off to a completely broken device, does not connect to ESIM or physical SIM. Took to Apple Store who confirmed the phone would cost more (iPhone 13) to fix than buy brand new. The only problem I had with my phone originally was a smashed screen, still useable but as I was due an upgrade I was going to gift to my partner however is now completely useless. This is after spending £120 on it. Please take this as a warning

March 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service at a good price

Great service at a good price. I was furious with myself when my ipad dropped on a hard floor after I’d taken it out of its case. The screen was badly cracked and broken - I couldn’t believe I’d been so stupid! Then I remembered Free Fusion, who I had used previously to replace an iPhone battery. I dropped the iPad off with them and collected it next day. The screen was replaced and the iPad was as good as new. And the repair came with a 90 day warranty. Because I know this business has been in Corby for quite a few years I’m confident in the validity of the warranty. At £80 for an iPad 9 screen replacement this is considerably less expensive than an official Apple repair. The only thing to be aware of is that they only accept cash.

March 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Terrific customer service

Terrific customer service. Once again a great repair at a very good price. I allways feel looked after when I use their services. A very happy repeat customer.

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and pain-free repair

Easy to follow website which correctly identifies the correct device and the repair required. Screen replacement looks perfect - device now looks as good as new.
Very well packed and protected for return shipping. Took longer to process than 48 hours, but that's OK by me.

March 10, 2025
Rated 5 out of 5 stars

Just a fantastic company!

Just a fantastic company!
Very friendly and helpful call with A who was amazing to advice and guide me and then very fast service, with and excellent follow up! Thank you to your team! AAA+

February 25, 2025
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Rated 5 out of 5 stars

Phone screen replaced

Great customer service from start to finish. Very friendly people, found the prices to be very reasonable and my screen replaced in a very quick time. Over all very satisfied and would definitely recommend them to my family and friends.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

iPhone 12 water damage

I 've had some issues after water damage. I've received prompt response from Free Fusion. Battery and screen has been changed just in couple of days for affordable price. Phone works perfect now, customer service is excellent. I can highly recommend Free Fusion.

February 10, 2025
Unprompted review
Rated 1 out of 5 stars

Fake imitation batteries and non-Apple approved service

Any service performed by this company in any Apple product breaks Apple Terms and Conditions and automatically invalidates the warranty. Furthermore, you lose the value of your phone when you try to trade it in! The worst part is that after writing to them more than 5 times I have not received any response to the fact that they broke my home button and additionally charged me for "cleaning my charging port" that was working perfectly beforehand. Customers should be aware that this Company advertises "certified batteries" meeting "Apple specifications" and shows genuine Apple batteries on their website but actually replaces you battery with a fake imitation. The authorities are reluctant to take any action so buyers BEWARE!

January 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Outstanding service

Outstanding service! I was apprehensive about posting and giving access to my iPhone. The website was really helpful in alleviating my fears. It did this addressing my concerns and having registration with recognised professional bodies. The screen replacement service was super quick, with excellent communication on the status.
I highly recommend Free Fusion LTD as a reliable and good value service.

February 6, 2025
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Rated 3 out of 5 stars

I got my iPhone 12 battery replaced and…

I got my iPhone 12 battery replaced and I paid for the “Battery Health Available”. My battery health is showing up but I’m continuously getting this annoying “Unable to verify this iPhone has a genuine Apple battery” message. I called them up before sending it for repair and they didn’t tell me anything about this message.

December 19, 2024
Rated 5 out of 5 stars

Very impressed

Very impressed. I’m always a bit dubious of sending away a phone to be fixed, always expecting extra charges. But this service was excellent. Very quick and efficient. Clear communication too. Would use again.

December 17, 2024

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