I purchased 3 different products from irestore site. Other than products being really on the very expensive side in general my experiences were good. Ordering is easy, shipping is smooth, products are... See more
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Review summary
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Reviews shaping this summary
I bought the bundle, elite, face, and neck/chest but have not used them long enough to assess how well they work. One opportunity I’ve observed is that the organization doesn’t know what I’ve alrea... See more
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My order arrived very quickly and I am very happy with the Flex LED Belt that I purchased. It gives me the flexibility of using it in different parts of my body comfortably. It is bigger and chunk... See more
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Company is excellent to work with and provides the medical hair information that was needed to make the purchase of iRestore helmet hair growth system. The helmet is very easy to operate and the Manua... See more
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Company details
- #47 of 57 best companies in Hair Product Store
- #6 of 6 best companies in Hair Replacement Service
- #126 of 149 best companies in Health and Beauty Shop
- #9 of 11 best companies in Medical Technology Manufacturer
Written by the company
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin. From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
The Most Trusted Laser Device Brand
Written by the company
- FDA-Cleared Technology and Dermatologist-Recommended
- Join our 500,000+ confident customers who’ve seen incredible results with iRESTORE.
Industry Leading Money-Back Guarantee
Purchase with confidence
We stand by the effectiveness of our products, offering an industry-leading guarantee:
Our advanced laser devices for hair growth come with a 12-month money-back guarantee. This extended guarantee ensures you have time to achieve real, visible results.
For our skin care devices, we offer an unmatched 100-day money-back guarantee—so you can confidently experience visibly firmer, younger-looking skin.
If you're not completely satisfied, you can return the device within the guarantee period for a refund.
Contact info
16811 Knott Ave, 90638, La Mirada, United States
- 1-888-487-1790
- info@irestorelaser.com
- irestorelaser.com
Meet the iRESTORE Elite
3.6
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Absolute terrible experience
Absolute terrible experience w/ receiving what I ordered.
I ordered. 10 days later, I had to reach out to them. THEN they opened my order to have it shipped. THEN they told me they didn't have all the hardware. I'm still waiting on stuff to show up. Who knows if it'll ever show up. Do I need to keep walking them through their own processes? Wild to drop $2k on something and have it be this messy.
The warranty process on the box is also broken. You have to reach out to support to get the warranty to happen too. The customer onboarding experience is garbage.
June 5, 2026
Unprompted review
Reply from iRESTORE
Hi Alvin,
Thank you for bringing this to our attention. We're very sorry to hear about your experience.
This is certainly not the experience we want our customers to have, especially after making such a significant investment. We understand how frustrating it must be to encounter delays, incomplete shipments, and confusion surrounding the warranty registration process.
Our Customer Support team will be reaching out to you directly to review your order, provide an update on any outstanding items, and ensure any issues with your warranty registration are resolved as quickly as possible.
Thank you for your patience, and we look forward to making this right.
Reply from iRESTORE
Hi Patsy,
Thanks for the feedback, and wishing you all the best!
I recently purchased the IRestore…
I recently purchased the IRestore helmet and face mask. I got them very quickly. I found the packaging excellence. The products are obviously very well-made and sturdy.. They are very easy to wear and still write things down or make appointments. When I needed extra cushions for the helmet, I called and got a person right away. It was rather late at night when I called and I received the pads in less than a week so customer service has been very good.
June 4, 2026
Unprompted review
Reply from iRESTORE
Hi Julia,
Thanks for the positive feedback, and we're delighted to hear that your request for extra foam pads has been processed right away.
Let us know if you need anything, and we wish you all the best!
Memorial weekend order
I placed my order on Memorial weekend. For some reason, I’m thinking it was set up as an order and the buyer had to take them off, but I received 3 items totaling over $100 that I did not order. To be honest I don’t think the buyer has to make sure things are added that were not clicked on. I of course did not notice that. I feel confident that I ordered the helmet that charges because my daughter told me she wished she had bought that one. When I clicked on the bundle to also get the face mask I’m guessing that it changed to the plug in.
I’m just really disappointed that not much was correct on my order.
May 25, 2026
Unprompted review
Reply from iRESTORE
Hi Jan,
Thank you for sharing your feedback. I understand why you'd be disappointed if the items you received were not what you expected to order.
Regarding the wired device, please note that you can purchase a battery pack separately to make the device wireless, which may provide the convenience you were originally looking for.
Thanks, and wishing you all the best!
Everything I bought is working great!
June 3, 2026
Unprompted review
Reply from iRESTORE
Hi Candy,
Thanks for the positive feedback, and wishing you all the best!
They use DHL shipping
They use DHL shipping, which is a horrible company with the worst of all service.
May 19, 2026
Reply from iRESTORE
Hi David,
We're sorry to hear that your shipping experience did not meet your expectations. We understand how frustrating delivery issues can be, especially when you're excited to receive your order.
While we partner with DHL for many international shipments because of their extensive global network, we recognize that delivery experiences can vary by location. We'd be happy to look into your specific shipment and see if there are any issues we can help address.
very happy with my product
very happy with my product, well packaged and good delivery
November 24, 2025
Reply from iRESTORE
Hi Patty,
Thanks for the feedback and wishing you all the best!
Reply from iRESTORE
Hi Rachel,
Thanks for the feedback and wishing you all the best!
Flex LED Belt
My order arrived very quickly and I am very happy with the Flex LED Belt that I purchased.
It gives me the flexibility of using it in different parts of my body comfortably. It is bigger and chunkier than what I expected but it’s still easy to wear.
I would totally recommend this product to anyone looking to improve soreness and inflammation.
May 31, 2026
Unprompted review
Reply from iRESTORE
Hi Alejandra,
Thank you for your wonderful feedback! We're thrilled to hear that your Flex LED Belt arrived quickly and is helping you comfortably target different areas of your body. We appreciate your comments about the size and are delighted that it's still easy to wear.
Thank you for recommending it, and we wish you continued success on your wellness journey!
Charging time for battery pack is way too long
LED lights on elite model seems a bit hot. The charging time for the battery pack is unbelievably long, & very disappointed the company does not offer a faster charging battery pack
May 30, 2026
Unprompted review
Reply from iRESTORE
Hi Loulou,
Thank you for taking the time to share your feedback. We understand your concerns regarding the warmth of the LEDs and the charging time of the battery pack.
A slight warming sensation during treatment is normal, as the lasers and LEDs generate heat while operating. However, the device is designed to operate within safe temperature ranges and should never become uncomfortably hot.
Regarding the battery pack, we understand that charging time can be inconvenient, especially for users who prefer greater flexibility. We appreciate your suggestion for a faster-charging battery option and will be sure to share this feedback with our product team for consideration in future product enhancements.
Thank you again for your honest feedback. Customer insights like yours help us continue improving both our products and the overall user experience.
The delivery was perfect
The delivery was perfect. Hopefully I get some hair growing back. I am trying to be consistent for the next 6 months
May 15, 2026
Reply from iRESTORE
Hi Nick,
Thanks for the feedback and wishing you all the best!
Helmet too heavy
May 14, 2026
Reply from iRESTORE
Hi Vivian,
Thank you for sharing your feedback. We understand that the helmet may feel heavier than expected, as it contains hundreds of medical-grade lasers and LEDs designed to provide full scalp coverage and effective treatment. While the weight is necessary to house the technology, many users find that they become accustomed to it after a few sessions.
We appreciate your comments and will continue to consider customer feedback as we work to improve the overall user experience. If there's anything else we can assist you with, please don't hesitate to reach out.
The folks at I restore are …
The people at I restore have been really terrific. They’re not just helpful, but they’re so friendly and they go out of their way to reach out to their customers. At least to me they have and I don’t think I’m special. I’m just one of their many customers. Based on how helpful they have been to me, giving them a rating of five was easy.
May 27, 2026
Unprompted review
Reply from iRESTORE
Hi Sandra,
Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with our team. Providing friendly, helpful support to every customer is something we truly value, and we're grateful for your trust and your 5-star rating.
We appreciate your support!
Very unfriendly for overseas buyer as…
Very unfriendly for overseas buyer as we can’t even register for the warranty. Emailed to the customer service but no one replied.
May 12, 2026
Reply from iRESTORE
Hi Amy,
We're sorry to hear about your experience and understand how frustrating that must be. Unfortunately, we've found that some of our replies to Hotmail email addresses may not be successfully delivered due to filtering or blocking issues on the email provider's side.
We'd be happy to assist with your warranty registration. Please reach out to us using an alternative email address, or check your spam/junk folder in case our response was filtered there. Once we receive your details, we'll work to get your warranty registration completed as quickly as possible.
We apologize for the inconvenience and appreciate your patience.
Reply from iRESTORE
Hi Nancy,
Thanks for the feedback and wishing you all the best!
Reply from iRESTORE
Hi Susan,
Thanks for the fedback and wishing you all the best!
made it so easy.......love it
May 11, 2026
Reply from iRESTORE
Hi,
Thanks for the positive review, and wishing you all the best!
I have not been using the Elite long…
I have not been using the Elite long enough to give a fair review. So far, so good. It is easy to use for 12 minutes/day. I am still not sure of the fit. And it is much too soon to know about results.
May 6, 2026
Reply from iRESTORE
Hi Cheryl,
Thank you for sharing your experience with the iRESTORE Elite so far! We appreciate your feedback and are glad to hear that the device has been easy to incorporate into your daily routine.
Finding the right fit can take a little adjustment at first, but we're happy to help if you have any questions or need tips to improve comfort and positioning. Since hair growth results take time, consistency is key, and we’re excited for you to continue your journey with the device.
We truly appreciate your support and look forward to hearing more about your progress in the future!
iRestore Mask
Thankful that I caught this mask on sale! I wonder if iRestore would consider throwing in the 3 year warranty in along with the sale?🤔
May 6, 2026
Reply from iRESTORE
Hi Armando,
Thank you so much for your purchase! We’re glad you were able to take advantage of the sale and hope you love your new mask.
Regarding the 3-year warranty, please reach out to our Customer Service team and they’ll be happy to review available options for you. We appreciate your support and look forward to assisting you further!
Great service and prompt delivery
Great service and prompt delivery. Early days of use so can’t comment on effacy or results. Good well made product.
May 24, 2026
Unprompted review
Reply from iRESTORE
Hi Dale,
Thanks for the feedback and wishing you all the best!
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