I purchased 3 different products from irestore site. Other than products being really on the very expensive side in general my experiences were good. Ordering is easy, shipping is smooth, products are... See more
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Review summary
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Reviews shaping this summary
I bought the bundle, elite, face, and neck/chest but have not used them long enough to assess how well they work. One opportunity I’ve observed is that the organization doesn’t know what I’ve alrea... See more
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My order arrived very quickly and I am very happy with the Flex LED Belt that I purchased. It gives me the flexibility of using it in different parts of my body comfortably. It is bigger and chunk... See more
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Company is excellent to work with and provides the medical hair information that was needed to make the purchase of iRestore helmet hair growth system. The helmet is very easy to operate and the Manua... See more
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Company details
- #47 of 57 best companies in Hair Product Store
- #6 of 6 best companies in Hair Replacement Service
- #126 of 149 best companies in Health and Beauty Shop
- #9 of 11 best companies in Medical Technology Manufacturer
Written by the company
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin. From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
The Most Trusted Laser Device Brand
Written by the company
- FDA-Cleared Technology and Dermatologist-Recommended
- Join our 500,000+ confident customers who’ve seen incredible results with iRESTORE.
Industry Leading Money-Back Guarantee
Purchase with confidence
We stand by the effectiveness of our products, offering an industry-leading guarantee:
Our advanced laser devices for hair growth come with a 12-month money-back guarantee. This extended guarantee ensures you have time to achieve real, visible results.
For our skin care devices, we offer an unmatched 100-day money-back guarantee—so you can confidently experience visibly firmer, younger-looking skin.
If you're not completely satisfied, you can return the device within the guarantee period for a refund.
Contact info
16811 Knott Ave, 90638, La Mirada, United States
- 1-888-487-1790
- info@irestorelaser.com
- irestorelaser.com
Meet the iRESTORE Elite
3.6
Average
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Great Customer Service!
Irestore customer service agent RJ was extremely helpful in replacing my Irestore helmet after it stopped working. Fantastic customer service!
May 5, 2026
Reply from iRESTORE
Hi Catherine,
We're delighted to hear that your concern was taken care of. Let us know if you need anything else.
Thanks, and wishing you all the best!
Customer service responded to my…
Customer service responded to my question about the purchase I had not received quickly and took care of the issue right away, I received my purchase in a few days after that, thank you for your great service.
May 4, 2026
Reply from iRESTORE
Hi Amphavanh,
Thanks for the positive feedback, and wishing you all the best!
Warranty
Customer service- I have sent several emails regarding the warranty (I purchased extra 2 years). I completed the warranty online , One of the reps said I would receive confirmation of the warranty. Another Rep said they do not send confirmation . I don't know if the warranty went thru and requested someone to let me know. No response yet.
May 4, 2026
Reply from iRESTORE
Hi Robert,
We sincerely apologize for the lack of response and the confusion regarding your extended warranty confirmation. We understand how important it is to have peace of mind knowing your warranty registration was completed.
Please rest assured that this will be taken care of. Our team will review your warranty registration and ensure you receive proper confirmation and clarification regarding the status of your additional 2-year coverage as soon as possible.
We truly appreciate your patience and apologize again for the inconvenience.
Personal touch of experience
For the first time in my 40 years of life, I experienced customer service on such a high level. From the very beginning, I only had questions, and the support team answered everything patiently without trying to push me into buying anything.
What impressed me the most was the personal approach. One consultant started helping me, and even when she was off the next day, another team member passed all the details back to her so she could continue guiding me personally. She remembered every detail of my case and was always honest and transparent.
I truly appreciated the human touch in the communication. On top of that, they arranged very fast delivery without charging me extra.
With this kind of support, you feel that you are not buying just another cheap laser helmet, but a serious and valuable product backed by people who genuinely care about their customers.
May 8, 2026
Reply from iRESTORE
Hi Anna,
Thank you so much for your incredibly kind words and for taking the time to share your experience with us. Reading your feedback truly means a lot to our entire team.
We are honored to hear that the support and care you received stood out to you so meaningfully. Providing honest guidance, personalized assistance, and genuine customer care is something we deeply value, so knowing that this was reflected throughout your experience is extremely rewarding for us.
We also appreciate your recognizing the teamwork behind the scenes. Our goal is always to make every customer feel supported and understood from start to finish, and we’re very happy that our team was able to provide that continuity and personal touch throughout your journey.
Thank you as well for trusting iRESTORE. We’re grateful to be part of your hair wellness journey and truly appreciate your support, trust, and thoughtful feedback. It motivates us to continue delivering the best possible experience for every customer.
Very disappointed my experience!
Very disappointed with my experience purchasing from iRestore.
First issue was the surprise duty/customs charges of over $200 with no clear warning during checkout. Other companies usually make these costs obvious upfront or include them in the final price. This was a huge and frustrating surprise after purchasing.
Second, the checkout experience using Shop somehow pulled in my wife’s email and phone number onto my order without me intentionally selecting or entering her information. This created a major issue because the product was meant to be a gift for her. The shipment ended up delayed and held at customs due to conflicting information tied to the order.
What made this worse was the response from support. Instead of properly investigating the issue, I was treated like I didn’t understand how to manage my own data. The concern here is clearly around data sharing/autofill behavior between platforms, and nobody acknowledged that seriously. I still have not received meaningful follow-up.
On top of that, most communications felt focused on upselling instead of actually resolving the problem.
Overall, between the hidden costs, shipping delays, data/privacy concerns, and poor customer service, this turned into a very disappointing experience.
May 15, 2026
Unprompted review
Reply from iRESTORE
Hi Tj,
Thank you for sharing your feedback. We understand how frustrating the unexpected customs charges, shipping delays, and checkout issues must have been, especially for a gift purchase.
We also understand your concern regarding the Shop autofill behavior and why the situation raised questions around data handling and order information. We apologize that your concerns did not feel properly addressed during your interaction with our support team.
Your feedback regarding the communication experience and overall handling of the situation has been noted and will be shared with the appropriate team for review.
The product is over priced
The product is over priced. After having paid for shipping charges there were Unexpected delivery charges were being applied. The discount code had no effect on the price. I was led to believe that the charges were in my home currency and they were not. I called twice to complain about the extra charges and a possible refund for the extra charges. I was told that someone would get back to me, by email in a matter of hours before the day's end. I received lots of promotional offers for more products or more of the same but no response to my complaint. It was nice to speak to a live person who was very understanding but there hasn't been no follow-up from the supervisor as promised. I'm now asking for a full refund, I have not received my product. It is being held by the shipper. I'm told that shipping charges would be deducted from my reimbursement. Considering the product is heavily overpriced, the return shipping charges would be a small consolation to pay. Online I can find the same product for a third of the cost that Irestore charges. I originally bought the product because of the credibility of the podcaster's (Jesse Michael) appeal.
May 5, 2026
Reply from iRESTORE
Hi Peter,
We sincerely apologize for the frustration and inconvenience you experienced throughout this process. We understand how disappointing it must have been to encounter unexpected delivery charges, confusion regarding the currency and discount code, and delays in communication regarding your concerns.
We truly appreciate you taking the time to share this detailed feedback. While we’re glad that our customer service team was able to resolve the matter for you, we recognize that the experience leading up to the resolution did not meet the level of service we strive to provide.
Your feedback regarding pricing transparency, communication, and post-purchase support is incredibly valuable and will be shared internally as we continue working to improve the customer experience.
Thank you again for your patience and for giving us the opportunity to address your concerns.
I am not certain that this device does…
I am not certain that this device does anything. my dermatologist is not convinced either. I feel like it’s a lot of money for a maybe. He counts the hair with a machine and there is barely any improvement. I’ve used it for about 4 months . I’m also on other medications and the improvement has been borderline.
May 20, 2026
Unprompted review
Reply from iRESTORE
Hi Yvette,
Thank you for sharing your honest feedback. We completely understand your concerns, especially given the investment and the gradual nature of hair growth treatments.
Low-level laser therapy typically requires consistent use for 6–12 months, and many users first notice reduced shedding or stabilization before visible regrowth. Results can also vary depending on factors such as genetics, stage of hair loss, and other medications or treatments being used.
Since you’re also using other medications, it can understandably be difficult to determine which treatment is contributing to the improvement. While some users see significant changes, others may experience more modest results or maintenance of existing hair.
We truly appreciate you giving the treatment a fair try and sharing your experience.
Customer Service = "0"/ Zero
Customer Service = "0"/ Zero
I sent a note to the info email address - three times -about a piece (attachment part) that broke off on the handheld... I never heard back!
Product - like it and works well but how does a basic piece break off only after 18 months of purchasing a $600 product.
May 20, 2026
Unprompted review
Reply from iRESTORE
Hi MP,
We sincerely apologize for the lack of response and understand how frustrating this experience must have been, especially after reaching out multiple times regarding your handheld attachment concern.
We’re glad to hear the product has otherwise been working well, but we certainly understand your disappointment with a part breaking after 18 months on such a significant investment.
Please send us more details regarding the broken attachment piece, along with your order number and photos if available, so our team can further review the issue and work toward making this right for you.
So far so good
So far so good.
I accidentally broke the end of the face mask and have contacted support. They reached out, but haven’t replaced the cord, or let me know how I can buy a new one. So , time will tell..,,
May 16, 2026
Unprompted review
Reply from iRESTORE
Hi Gael,
We sincerely apologize for the inconvenience.
Our customer service team will reach out to you immediately to follow up, confirm the correct replacement part, and provide options on how to get a new cord as quickly as possible. We’ll also make sure your case is properly tracked so it doesn’t get missed again.
We appreciate your patience and the update, and we’ll do our best to get this resolved promptly.
I purchased thd Irestore Elite cap was…
I purchased thd Irestore Elite cap was smooth, and delivery was super prompt! 🚀 I really appreciated the proactive follow-up emails and texts checking if I needed anything. However, my positive impression took a hit when subsequent attempts to engage received no response. It felt like an unverified service. If post-purchase support is offered, it's crucial to follow through; otherwise, it comes across as unprofessional. #Acquisition #Delivery #Communication #CustomerService #FollowUp
May 9, 2026
Unprompted review
Reply from iRESTORE
Hi Nemo,
Thank you for sharing your experience, and we sincerely apologize for the lack of follow-through after your purchase. We’re very glad to hear that the ordering process and delivery of your iRESTORE Elite went smoothly, and that our initial communication made a positive impression.
That said, we completely understand your disappointment when your later attempts to reach us went unanswered. That is not the level of support we aim to provide, especially when we proactively offer assistance post-purchase. We agree that consistent follow-up is important, and we’re sorry that your experience felt unprofessional and unsupported.
We would appreciate the opportunity to look into this further and make things right.
Works very very well for me!
Woman, 70s, moderate hair loss over last ten years, combination of minoxidil and the irestore elite completely restored my hair. Really amazing and easy to use. A great product.
May 19, 2026
Unprompted review
Reply from iRESTORE
Hi Em,
Thanks for the positive feedback, and wishing you all the best!
Great company to work with
Great company to work with, and honest! Completely handled every question and concern
April 30, 2026
Reply from iRESTORE
Hello Connie,
We appreciate the feedback and wish you all the best!
Quality product well packaged
Quality product well packaged, and received right away. They do appear to make registering it for the warranty, intentionally difficult but eventually I managed.
May 4, 2026
Unprompted review
Reply from iRESTORE
Hi Beth,
We appreciate the honest feedback. We'll make sure to update the registration process to be more user-friendly.
In the meantime, please let us know if there's anything else that we can do for you. We wish you all the best!
Your support team is amazing
Your support team is amazing, always got back to me I was able to txt and email.
April 27, 2026
Reply from iRESTORE
HI Holly,
Thanks for the positive feedback, and wishing you all the best!
Purchase came quick and easy
Purchase came quick and easy. Product is beautiful. Can’t wait to see how the progress is.
April 28, 2026
Reply from iRESTORE
Hi Valerie,
Thanks for the positive feedback, and wishing you all the best!
Reply from iRESTORE
Hi Marsha,
Thanks for the positive feedback and wishing you all the best!
the ease of use!
May 15, 2026
Unprompted review
Reply from iRESTORE
Hi Angela,
Thanks for the positive feedback, and wishing you all the best!
Beware - when it goes wrong, it's really bad!
Bought an iRestore helmet for young adult son with early hairline recession. He was excited to use it and used it completely as directed for months. Started noticing the so-called "shedding" which turned into causing a serious scalp condition (when none previously existed) and patchy hair loss. Had to see numerous medical professionals as a result. Contacted the company and got the typical scripted answers about the shedding phase, how everyone is different, and how sometimes it can take DOUBLE the amount of time for people. Was offered a bottle of hair thickening shampoo - for what? A bald spot that wasn't there before? I requested specific information about whether the helmet has ever had adverse effects or how to know if our unit was defective. RADIO SILENCE from the company. He took a break as we cleared up the scalp condition, then used it again twice and the scalp condition came back. Obviously, we now know the cause. His hair loss because of all of this has been excessive and worse than ever. We would have been better off having never tried this helmet. My son said the helmet has ruined his life.
May 14, 2026
Unprompted review
Reply from iRESTORE
Hi,
We are truly sorry to hear about your son’s experience and can only imagine how upsetting and stressful this situation has been for both of you. We understand your concern, especially after following the treatment as directed and then seeing unexpected scalp issues and worsening hair loss occur.
We also sincerely apologize for the frustration caused by the lack of follow-up and the feeling that your concerns were not properly addressed. We understand why the responses you received felt dismissive given the seriousness of what your son was experiencing, and we regret that this added to an already difficult situation.
Your feedback is extremely important to us, and we would genuinely like the opportunity to look further into this and make things right. We have requested your contact and order details so our team can personally reach out to you, review the situation more thoroughly, and discuss the best possible resolution.
Again, we are very sorry for the distress this experience has caused your son and your family, and we appreciate you bringing this to our attention.
Two weeks since i bought your products…
Two weeks since i bought your products and still i am waiting to receive them.
May 1, 2026
Reply from iRESTORE
Hi Jaime,
We sincerely apologize for the delay. Rest assured that this is being prioritized, and we'll give you an update ASAP.
Thanks for your patience and understanding.
Delivery 1.5 month late
Delivery 1 month late. I paid Shipping when bought and then after 45 days or so stuck in customs I pay about $500 USD for handling, extra storage fees, etc. Your people were friendly and ineffective. The suprise $500 cost after already agreeing on price and paying shipping leaves a very sour taste to me. Also, you should not sell to Philippines if you cannt ensure delivery and better manage / explain costs. You should refund the additional $500 shipping fee charged to me.
May 15, 2026
Unprompted review
Reply from iRESTORE
Hi Can,
We sincerely apologize for the extremely frustrating experience you had with your order. We completely understand how upsetting it must have been to wait over a month for delivery, only to then be faced with unexpected customs, handling, and storage charges of approximately $500 USD after already paying for shipping upfront.
While customs fees and import-related charges are determined by the destination country and are unfortunately outside of our direct control, we understand that these costs should have been communicated more clearly so you could make an informed decision before placing your order. We also regret that despite our team's efforts to assist, we were not able to provide the level of support and resolution you deserved throughout the process.
Your feedback regarding shipping to the Philippines and the need for better transparency around potential import fees is extremely valuable, and we will make sure this is shared with the appropriate teams for review and improvement.
We truly appreciate your patience throughout this experience and are very sorry for the inconvenience, delays, and added expenses this caused.
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