iRobust Tech Reviews 117

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent prices and the high quality of the products received. Many people found the service to be friendly and helpful, with some highlighting the efficiency and pleasantness of the sales representatives. Consumers frequently mentioned the trustworthiness of the company and expressed satisfaction with their purchases, often noting significant savings. However, some customers also noted issues with delivery times and communication regarding their orders. A few people experienced delays and a lack of consistent updates or tracking information, leading to uncertainty about their high-value purchases. While the products eventually arrived, some reviewers felt that the communication during the delivery process could be improved to provide more peace of mind.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers praise fast delivery, with... See more

Product

Users describe positive interactions with the product. Many customers are satisfied with the good prices,... See more

Price

Consumers find prices to be very positive. Many reviewers highlight that they received good prices, with some... See more

Service

People report positive experiences with service. Customers frequently praise the excellent service, good... See more

Order

Customers had ambiguous experiences with order. While some reviewers received their orders in good condition... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sale person very friendly. Called him 9 days after I bought my camera online, and he assured me it is on it's way. I received it 4 days after that. Only reason for 4 stars instead of 5, is that I am s... See more

Rated 4 out of 5 stars

Great prices But just bad communication at order stage. An automated order acknowledgement that is sent to you via email would be helpful. Once you have communication, its great

Rated 4 out of 5 stars

All went well, but they do not keep you up to date on the progress of the delivery, so you need to ask them

Rated 4 out of 5 stars

Pricing was great but delivery took some time, and we had to follow up repeatedly to get answers and finally delivery...


Company details

  1. Camera Store
  2. Cell Phone Store
  3. Electronics Company

Written by the company

South African Online Store Retailer and Distributor of Smartphones, Digital Cameras, and Lenses


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

117 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Trouble-free

Trouble-free order and follow up email responded to timeously. Would certainly recommend.

June 3, 2024
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Rated 4 out of 5 stars

POOR COMMUNICATION

The prices are way cheaper than the average prices around and your package will arrive eventually but I don't understand how they so poor in communication especially in this world of scams today after buying something very expensive.I literally had to email them 3 times for information and eventually had to call them TWICE,they never communicated without me saying anything.They should be saying the dates they expecting the product and if there's a delay,communicate to keep the customer at ease but they just want to tell you only on the day they'll deliver the product out of nowhere,what if you're unavailable on that day.Constant communication is very important. But overall the product (S23 ultra) arrived in good condition and all.

March 26, 2024
Rated 4 out of 5 stars

I would recommend iRobust for your…

I would recommend iRobust for your purchase. Their prices are the best by far. The delivery time was 3 weeks that was longer than they told me. It would be nice if they communicated this to me so I would be aware. If I knew the delivery time took 3 weeks I would surely wait this time as the saving on the item is huge.

I really recommend iRobust as they fulfilled their commitment. I am very happy with my purchase and interaction with them.

March 19, 2024
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Rated 4 out of 5 stars

Samsung Galaxy S23 - Happy Customer

Very happy with my purchase (Samsung Galaxy S23) - the box was sealed with no issues with the phone

The warranty + set up printed manuals in the box were in Chinese which was a surprise but I just translated them with Google Lens easily enough plus most of the setup comes up on the phone anyway where you choose the language.

Unfortunately the supplier didn't have the colour I originally ordered but iRobust Tech did email me the next day to explain the situation and gave me alternative's which I appreciated

February 13, 2024
Rated 5 out of 5 stars

Easy purchase and great service

Online purchase was fast and easy. There was a little delay with the delivery time, but Thebe was very helpful and informative all the time.
Also, the camera arrived perfectly packed and in optimum conditions.
Thank you for your service! 😊

January 21, 2024
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