Ironbeam FuturesReviews

226

•

4.1

Investment Service

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the staff's helpfulness, professionalism, and quick responses, which make interactions pleasant and efficient. Many appreciate the reasonable fees and commissions, along with the ease of account opening and funding processes. The overall trading experience is often described as smooth, with positive remarks about the user-friendly platform and integration with other trading tools. However, some people mentioned issues with the platform's reliability, describing it as glitchy or difficult to use, and reported problems with trade execution and inaccurate pricing. There were also concerns about transparency regarding pricing and documentation, with some reviewers feeling that certain fees were not clearly communicated. A few customers experienced unhelpful or unresponsive support when facing specific problems, leading to frustration.

What people talk about most

Customer service

Consumers find customer service to be positive, with many reviewers describing it as great, outstanding, and... See more

Service

Customers had ambiguous experiences with service, with many praising the personal and efficient support,... See more

Price

Clients share ambiguous opinions on price, with many reviewers appreciating the reasonable margins,... See more

Staff

Reviewers highlight positive aspects of staff, often praising their professionalism and helpfulness.... See more

User experience

Users describe ambiguous interactions with user experience, with some customers finding the proprietary... See more

Reviews shaping this summary

Great customer service.

I have opened 14 accounts with Ironbeam, and my overall experience has been very positive regarding the initial phases. The processes for opening, funding, and activating accounts, a... See more

Prior to Ironbeam I worked with NinjaTrader. NinjaTrader's customer service was terrible: out of the blue their customer compliance department would notify me through E-mail that my account would... See more

Company replied

Overall, Ironbeam is a great futures brokerage/FCM. Quick account opening process, low day-trading margins, and excellent customer support. Happy to find a home!

Company replied

Company details

#34 of 49 best companies in Investment Service
#3 of 4 best companies in Stock Broker

Information provided by various external sources

Ironbeam is an industry-leading futures broker providing cutting edge technology, research, and clearing services to trader and introducing brokers worldwide.

Contact info

141 W Jackson Boulevard, Suite 2600 , 60604, Chicago, United States
312-765-7200
trading@ironbeam.com
ironbeam.com

4.1

Great

226 reviews

5-star

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3-star

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jun 2, 2020

Mike Murphy at IRONBEAM.com has been…

Mike Murphy at IRONBEAM.com has been very helpful and professional. He is knowledgeable about all factors of futures, stocks, ETF's and other trading markets. You don't feel like you're asking a stupid question when you call Mike. I'm sure he's very busy, but he makes you feel like he's got all day to assist you.

June 2, 2020

Unprompted review

Reply from Ironbeam Futures

Jun 16, 2020

William,

Thank you for taking the time to leave us a review!

The Ironbeam Team

May 17, 2020

While opening my account amid all the…

While opening my account amid all the Covid-19 chaos, the staff
at Ironbeam worked efficiently to get my account up and running
a personal thanks to Mike & Rich for their professionalism.

May 17, 2020

Unprompted review

Reply from Ironbeam Futures

May 19, 2020

Edward,

Thank you for taking the time to leave us a review!

The Ironbeam Team

May 7, 2020

Pleasure to deal with

May 7, 2020

Unprompted review

Reply from Ironbeam Futures

May 13, 2020

Amir,

Thanks for the rating!

Mike

May 4, 2020

At a moments notice I had to call…

At a moments notice I had to call customer service and was promptly assisted.

Amazing service.

May 4, 2020

Unprompted review

Reply from Ironbeam Futures

May 13, 2020

Sergio,

Thanks for taking the time to leave us a review!

The Ironbeam Team

May 4, 2020

Quick response

May 4, 2020

Unprompted review

Reply from Ironbeam Futures

May 4, 2020

Mas,

Thank you for the review!

Have a great day,
The Ironbeam Team

May 1, 2020

Very helpful

May 1, 2020

Unprompted review

Reply from Ironbeam Futures

May 4, 2020

Paul,

Thanks for the rating!

Have a great day,
The Ironbeam Team

May 1, 2020

April 10, 2020

Unprompted review

Reply from Ironbeam Futures

Apr 14, 2020

Nouman,

Thank you for the review!

Have a great day,
The Ironbeam Team

Apr 7, 2020

The Staff at Ironbeam is professional

The Staff at Ironbeam is professional. You'll find the skills they possess, contributes to a successful trade.

April 7, 2020

Unprompted review

Reply from Ironbeam Futures

Apr 7, 2020

Thank you for the review!

Have a great day,
The Ironbeam Team

Mar 25, 2020

Mike and the team always do a great…

Mike and the team always do a great job. They turn things around quickly and are always super responsive to my questions/inquiries

March 25, 2020

Unprompted review

Reply from Ironbeam Futures

Mar 25, 2020

Ben,

Thank you for the review & we're happy to hear that you're satisfied with our service.

Have a great day,
The Ironbeam Team

Mar 13, 2020

NO COMPLAINTS

NO COMPLAINTS, ALWAYS AVAILABLE TO ANSWER ANY QUESTIONS TO HELP ME ALONG THE WAY. TKS TO MIKE FOR HELP AND UNDERSTANTING. TOM MCDOWELL

March 13, 2020

Unprompted review

Reply from Ironbeam Futures

Mar 18, 2020

Thomas,

Thank you for the review!

Have a great day,
The Ironbeam Team

Updated Mar 11, 2020

Personally I have found Ironbeam very…

Personally I have found Ironbeam very professional. Their tools are easy to use and understand. Their personal especially Mr. Mike Murphy has a great attitude dealing with newbies. I could not ask for more in a company.

Thank You
Sincerely
jenniffer

March 11, 2020

Unprompted review

Reply from Ironbeam Futures

Mar 18, 2020

Jenniffer,

Thank you for the review!

Have a great day,
The Ironbeam Team

Feb 22, 2020

Always accomodating

Always accomodating, informative, and quick to find solutions! Thank you for all of your help!

February 22, 2020

Unprompted review

Reply from Ironbeam Futures

Mar 18, 2020

Derrick,

Thank you for taking the time to write us a review. As a long time customer of ours, we really appreciate it!

Have a great day,
The Ironbeam Team

Feb 10, 2020

Friendly and professional to small retail traders

As a small retail trader, Ironbeam futures has always given me superb support especially Mike in the sales department. They have been very prompt to resolve my technical issues and answer questions about margin usage.

February 10, 2020

Unprompted review

Reply from Ironbeam Futures

Mar 18, 2020

Patrick,

Thank you for taking the time to review us. We're happy that you're satisfied with the service we've provided you with and hope to see you as a longtime customer of ours.

Have a great day,
The Ironbeam Team

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