Internal Revenue Service Reviews 

What I don't understand is you paying money into this country your own money. How do you owe back taxes on your own money and the money that they are taking out of your check? That's what I don't understand is how do people owe back taxes on your own money?

I went to the Phoenix Arizona IRS on central and Indian School and Ms king was awesome. She was very patient, gave me clarity and her bedside manner with me and the other customers were excellent. Give her a raise

How do you call the IRS and you can't get any information because they say there's computer system is down to me that sounds like fraud they're getting paid to do nothing other than tell you their system is down the IRS system is down can you believe that yet they go after other people doing fraud but yet they are doing the same thing every time you call them no answer no help in with the amount of money that they take from everybody that's fraud

Sat on hold for ONE AND A HALF HOURS, simply waiting to update information that the oh so helpful website was not allowing me to do….as I write this I have been on hold for 1hr and 27 minutes…HORRIBLE customer service.

I am behind on filing my taxes, I don't dispute that. In 2017 I raided my 401k, paid nearly $100,000 in taxes on the money I withdrew to buy a house in Tucson, AZ. Things didn't work out, so I sold the house at a loss in 2019. The sale price was less than what I paid, plus the buyer's inspector said I had termites and needed a new tile roof, removal of Tesla solar panels and reinstalling them. So, losing about $8,000 on the sale, and fixing the house was another $16,000.
IRS doesn't want to look at 2017 when I paid $100,000 in taxes. They want to start with 2018, claiming the equity I got out of my house for the sale IS CAPITAL GAINS!
So, with interest and late fees stacking up, they claim I owe $223,000 the last time I got a letter.
I tried calling in 2024. Was told there is a 90 minute wait. I waited my 90 minutes, spoke to a man who said he needed to transfer my call...and CUT ME OFF!
It amazes me that with labor shortages, Joe e...ffing Biden was able to pull 89,000 qualified IRS agents off the streets for hire. I don't think they are any more qualified to be IRS agents than he was to be President.

This website is awful. It’s constantly down, I can’t do simple tasks and instead have to call and wait over an hour to talk to representative. The chat never works either, just bumps you out after a few mins. They need to do better

Had to change my EIN from sole to LLC, they don’t let you do it online. On hold for 2.5 hours and they just hang up! If this is the type of service they provide just let us do it online then and have to deal with this crap. Get it together guys why are we still doing this like 40 years ago??

I called the number on my letter that says "If you have any questions, you can call ***". Waited on hold for one hour and five minutes. The letter states that they included the form I sent them, so to see the changes made, but they forgot to include the form. This should have been a simple call. Instead I receive a person (male, but not a man for sure). He immediately tells me that I called the wrong number or hit the wrong prompt. Cute, but I didn't hit a prompt. I asked a question to the bot, and she sent me to this incompetent line. He only kept talking over me to tell me I should've called the number on the back in the middle, but he NEVER shut up long enough for me to finish telling him that the back of the page is blank! He accused me of talking over him, which I had to do at times, especially to correct the things he was claiming. All I needed was them to send the form, or transfer me to someone, since it had already been an hour 15 since I placed the call. This guy REALLY wanted to be important in this life, but will never get there like he is. What do you expect though dealing with the irs employees, really just flunkees who have no real skills.

To the surprise of no one, the IRS is useless at helping anyone. Their website? Absolutely horrendous. Their customer "service"? Takes forever and is completely useless. I hate the IRS a simple fix that should be able to be done on their website of course won't work and I'm left stressing and trying to contact customer service AGAIN and through chat. Thanks IRS! You are the worst.

What is the point of calling 2 minutes after their office opens, just to be put on hold for 20 minutes, then for them to end the call while you waited on hold for said 20 minutes? So tried calling back only to get "sorry due to the extreme call volume of the topic you are calling about we are unable to handle your call at this time. Please call back again later or the next business day." Even the PSA of Philippines is more efficient than this laugh of an agency here in the US. That is to say nothing about the paperwork they loose or claim to never receive even if you have the USPS tracking number to say otherwise.

I owed back taxes for about $5,500...I made arrangements to pay installments until paid in full. I only owed 1 more payment of $1,146. But then I received a certified letter stating if I didn't pay $1,462 for interest and failure to pay in full charge that they could levy or seize my property...These people are jokes...Always want to pick on the little people...I am so tired of the governement

The IRS should be closed down. They cant answer the phone, And they hang up on individuals like myself, After waiting on hold for 3 hours. The IRS is pathetic, They want me to pay late fees and interest on a First Time HomeBuyers Loan even though I payed it already.But then they sent the money back saying i overpayed. Now they want interest and penalty fees. They are a scam, Thats why they dont answer our phone calls. So they can keep bringing in money they scammed from hard working individuals.

I could have give them -0. I would. IRS department is a disgrace, to our national. They bunch of scamers and criminals. My refund check was returned back in march by stupid mailman mistake. Since I have been calling IRS and every time I ask what's going on? You have to wait another 60 days. IRS shouldn't be allowed to take our money every pay check. Fk IRS everyday, all day.

Calling any IRS office is unbelievably depressing!!!! 😡 Be prepared to be left on hold for hours and most likely being hung up on afterwards ! Most Reps are rude, unprofessional and you'll be ill informed most of the time, because they don't know enough about the job they're getting paid to do. They're impatient and don't want to take even seconds to answer questions or allow you to thoroughly explain your tax issue ! But, the IRS is quick to come after people and put liens on their assets, even when they're trying to do the right thing!!! I'm sick of it!!! No wonder Trump has eliminated so many positions!! Nobody wants to do their job, but wants a paycheck!! Fire them all and start over!

This is so sad.
The man LITERALLY had an attitude. Placed me on hold without notice. Did NOT answer my question. And shockingly Hung up IN MY FACE, instead of answering a tax qquestion. Insane!

Now, I have to call back and be on hold again to get the same question answered. Yikes. What is happening?

More and more the website to pay estimated taxes is "Temporarily Unavailable", creating a challenge paying taxes. No contact to email about this, to document, no accountability by IRS IT department. Terrible experience.

Terrible service. The automated message said 30-60 minutes. TWO HOURS later I finally get to talk to a human being. She gets all the info and transfers me to the next lady, who I give all the info to again. Without warning she pits me on hold, transferred again! Their hold music was glitching too. Its not enough these bloodsuckers are unnecessarily burdening us citizens, they also waste our time amd squander tax monies.

I wish they would get rid of the irs altogether govt greeed! Have you on hold forever!!!!! Can’t set up a darn payment playment plan!!! You have to call you people think somebody wanna be on hold all day you as if I don’t have anything else to do!!!!!

Thank you irs for screwing me out of my tax return. Now im making all my money under the table and will never pay taxes again. What comes around goes around u criminals

This proves that American society has decayed into severe corruption. It is insanely hard to find a human representative from the IRS who will communicate with people through telecommunication now. Americans shouldn't be surprised when foreigners refuse to get US citizenship or visit American states considering things like the IRS are very irresponsible from a lack of human-to-human communication. From where I'm standing, this shows a severe lack of legal support for common Americans compared to the tyrannical billionaires who control them. Americans shouldn't even be surprised when countries are becoming economically independent from the decaying US at this point.