After trying to chat with their bot, with no avail, I saw that it was free to pick up. I arrived there and initially it was okay. Until I got to the counter. The attendant was rude and arrogant.... See more
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Excellent fast service.Instant reply for any query on whatsapp. Specially for international customers that calm , humble and friendly counsellor named Ash helps you all the time by sending more detai... See more
Company replied
Where do I start? Such a great company and communication is on point. They respond to questions within minutes and delivery always turns up next day 100% recommended I can vouch for Ash on WhatsApp.... See more
Company replied
The order arrived with many items substituted for alternatives. Other items were not in stock and they calculated the refund wrong. Emailed them at end of December and again more recently. So far no r... See more
Company replied
Company details
- Cell Phone Accessory Store
- Battery Store
- Drives and Storage Service
- Telecommunications Service Provider
Written by the company
Mobile Phone Parts & Accessories Wholesale Supplier. iShine is one of the leading companies in the mobile phone parts and accessories, replacement parts supplier in the UK. The company also holds the stock of Samsung, Huawei, and Apple genuine and replacements parts in the UK. The company offers premium quality products at the market competitive prices. Happy to help you, from Start to End: our company feels proud to offer unparalleled customer care services. If the customer needs any help before purchasing. Just simply stay in touch with a team of experts and they will guide you in a better way. Our experts will be happy to help you even aftersales until the product is dispatched.
Contact info
Westbury Road 2A, E7 8BU, London, United Kingdom
- +44 (0) 20 8519 2161
- sales@ishine-trade.com
- ishine-trade.com
2.9
Average
127 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The worse service ever
The worse service ever, they listed 45 keyboard and mouse ,I bought them all then I receive a call that they don't have the right quantity so I said ok refund the rest .It took 10 days to refund and then the price difference on the listing and invoice.I finally give-up.
Staff are not professional ,they just past the blame.
April 21, 2021
Reply from iShine Trade
Dear Nisar,
Thank you for your feedback, although we feel that one start is a bit undeserved but i can understand your frustration. Your order came at a time where we were extremely busy and the refund request came to me a bit later then usual. However the moment the request came to me i issued the refund immediately. I hope you can give us another chance to put things right.
Many Thanks
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Excellent service
Excellent service, Quicker than expected and the product although not installed yet looks exactly as described.
April 9, 2021
Have the Stocks and Found the Team…
Have the Stocks and Found the Team great to deal with.. 5 Stars!
March 29, 2021
I've ordered online but in the next…
I've ordered online but in the next morning a person contacted and said item got out of stock because someone came in the morning and bought all of that items. That was rubbish
March 27, 2021
Reply from iShine Trade
Dear Khizar,
Thank you for your review.
First of all we serve trade customers only and we would not have processed your order usually but on this occasion we decided to out of good will and we would have told you that in future we will not be able to process your order. Our usual trade customers would understand this and would not leave a review of this nature.
Secondly we have a walk in showroom as well as online website and telesales department, sometimes items get sold as our staff go for picking and packing. Its not a regular occurrence but can happen every now and then. You were informed immediately first thing and full refund was issued to you immediately so i think its very unfair for you to leave 1 star review because of that.
Many Thanks
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Surprised at the prices
Surprised at the prices. I was looking for a solder station normally £80-£90 on ebay but only £60 so I was well pleased
March 11, 2021
Very friendly and professional…
Very friendly and professional atmosphere
Quality products reasonably prices
Highly recommended
February 22, 2021
Terrible unprofessional service not recommended
The order was for 12 items 60 unit , arrived 3 items , 12 unit from that 3 items 2 was substituted for cheap quality alternatives. Other items were not in stock and they didn't bother to make a quick call and inform for shortage or sending alternative , After contact with them they agreed to replace the missing items , didnt show up . . . Terrible unprofessional service. Still waiting for refund . Not recommended at all
February 5, 2021
Unprompted review
Reply from iShine Trade
Hi,
your review is to do with www.ishine.ie and not with ishine-trade.com. Its totally a different business. Kindly remove your feedback.
Many Thanks
They treat me very nicely and answer…
They treat me very nicely and answer all my queries. Quality is excellent and price is comparatively cheap to others wholesale suppliers.
February 1, 2021
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Excellent service !
They sell a wide range of products , if they don’t have they will always try to source it for you , there service is excellent ! Always happy to help you , there response time is brilliant they are very quick dealing with any queries you may have. I would give these guys a big 10/10
January 29, 2021
Unprompted review
Excellent company
Excellent company, always sells high quality products and the customer service is great.
Orders always arrive quickly and staff go out of their to get the order out quickly.
January 21, 2021
Unprompted review
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I went to iShine store today and the…
I went to iShine store today and the manager and staff were amazing , very friendly and very welcoming . Big improvement from my last visit .
I really had a good experience at the store
Thank you
January 18, 2021
Unprompted review
The order arrived with many items…
The order arrived with many items substituted for alternatives. Other items were not in stock and they calculated the refund wrong. Emailed them at end of December and again more recently. So far no response. This would be our first and last order. Terrible unprofessional service.
January 18, 2021
Reply from iShine Trade
Dear Mobile Guru,
Thank you for your feedback, I would like to apologies for the mishap in the order. Maybe there is an error in the email address which you may have, can you please forward your email to customerservice@ishine-trade.co.uk. We also have a live chat and WhatsApp number 07415110339. Can you please get in touch so we can put things right for you.
Regards,
I Shine
The item was faulty
The item was faulty also was not supplied with the usual waterproof seal meaning that the fit was not the best.
January 16, 2021
Reply from iShine Trade
Hi Dominic,
Thank you for your feedback, first of all i apologies for the faulty part. We sell thousands of LCD's and every now and then you can expect a faulty part here and there. Overall our returns ration on faulty parts is less then 2.43%. As i have already mentioned to you prior to you leaving this totally negative feedback that we can send out a replacement to you and in terms of the seal as mentioned mentioned over the phone not all parts come with the seal. Only certain models do and this is a common practise in the mobile phones parts industry. I hope you reconsider your feedback.
Kind Regards
I Shine Telesales Limited
*Muhammad is amazing always pleasure to…
*Muhammad is amazing always pleasure to deal... 🙌🏼
January 13, 2021
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Dont tell policies and then inform you on the day. Strongly unrecommended
They did not tell me the rules before andthen they contact me to tell that they cant prccess my order. Really Bad
January 12, 2021
Reply from iShine Trade
Dear Nabeel,
I am sorry that you feel this way, however on our website It clearly that we strictly Serve trade customers only with bulk order.
Really good products and services
Really good products and services. Very pleased with my regular stock. I use them on daily basis and all the staff and management are very polite and helpful and quality of products is amazing.
Would recommend to everyone to use for their stock requirements in the mobile phone industry.
December 11, 2020
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