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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, prompt responses, and clear communication. Many consumers are impressed with the product quality, noting its reliability and ease of use, especially within the Apple HomeKit environment. The quick response times and efficient resolution of issues further contribute to a positive user experience. However, some customers experienced issues with product components, such as sensors or adhesive tape, which occasionally led to additional costs or difficulties. A few people also felt that the user interface could be improved.

What people talk about most

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the fast, helpful, and... See more

Product

Users describe positive interactions with the product, often highlighting its convenience and seamless... See more

Response time

Customers had positive experiences with response times. Reviewers frequently highlight the quick and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the support team for... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the product convenient and easy to... See more

Based on these reviews

Rated 5 out of 5 stars

iSmartgate is a really great product. It works on your iphone, with Homekit, with remote access, with LAN access and integrates to home assistant easily. The open/close sensor contains a very a... See more

Company replied

Rated 5 out of 5 stars

I've used the iSmartGate product to enable my garage door for Apple Homekit and this has worked fine for the last 5 years. Today I had an issue with the sensor (detecting door to be open or closed) an... See more

Company replied

Rated 5 out of 5 stars

I've been a customer for quite a few years now. Had a little mishap with the video license and not only were they super quick to resolve it for us, their communication was fantastic. The product is... See more

Company replied

Rated 5 out of 5 stars

I’ve been an ismartgate customer for a few years now and I couldn’t be happier. I’m no tech genius and when I’ve struggled to understand where I’m going wrong Sam has always been there with easy... See more

Company replied


Company details

  1. Home Automation Company
  2. Software Company
  3. Software Vendor

Written by the company

The most advanced smart garage door opener that allows you to control and monitor your garage door or gate from your smartphone, or with voice assistants like Amazon Alexa or Google Assistant. It offers features like remote access, real-time notifications and user management, enhancing convenience and security for your garage. Includes full compatibility with Smart Home platforms like Apple HomeKit, Google Home, Amazon Alexa, Samsung SmartThings, Home Assistant, CarPlay and Android Auto.


Contact info

4.8

Excellent

TrustScore 5 out of 5

73 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product, great service, great support.

September 29, 2025
iSmartGate logo

Reply from iSmartGate

Thanks so much for taking the time to leave us a 5-star rating, it is much appreciated!

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Rated 5 out of 5 stars

Agent knew exactly what the issue was…

Agent knew exactly what the issue was and what the resolution should be. She was spot on with the adapter recommendation. Gate was back online.

September 22, 2025
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Reply from iSmartGate

Thank you very much for your positive review! We always strive to give our best to help our customers and we're glad that we exceeded your expectations! Your feedback is greatly appreciated.

Rated 5 out of 5 stars

Sam Copsey is so very helpful and…

Sam Copsey is so very helpful and always has been. I email him with all my questions, and he never fails to help me. I would be lost without his guidance. Thank you SAM COPSEY for everything that you do!!!

August 26, 2025
iSmartGate logo

Reply from iSmartGate

Thank you for taking the time to leave us a 5-star review! We’ve shared your comments with our team. We're so glad to hear that you are satisfied with our service!

Rated 5 out of 5 stars

iSmartgate support

iSmartgate provided me with extremely prompt easy to follow and accurate technical help. I am very happy with my garage door control and the support I was given. I definitely recommend iSmartgate.

August 25, 2025
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Reply from iSmartGate

Thank you so much for your generous 5-star review, Roger! We're so happy to hear that our support team were able to provide you with the help you needed. Your kind words about our products and customer service truly motivate and inspire our entire team.

Rated 5 out of 5 stars

Great customer support and great device

Great device already running over 2 years. Great customer support with one problem in that period. All resolved.

August 21, 2025
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Reply from iSmartGate

Thank you so much for your review, Kresimir! We’re extremely glad to hear you had a great experience with our customer service and that you're satisfied with the iSmartgate!

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Rated 5 out of 5 stars

I'm using iSmartGate since 3-4 years…

I'm using iSmartGate since 3-4 years and I'm very happy with it! The customer support has always been useful and resolutive when having any kind of issue!
Super suggested!

August 21, 2025
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Reply from iSmartGate

Thank you for your kind review, Daniele! We are so grateful to have you as a long-time customer. Your feedback always means a lot to us, and we’re thrilled to know that we continue to meet your expectations!

Rated 5 out of 5 stars

I had to change my wifi name and as a…

I had to change my wifi name and as a result, I had to reinstall my gogogate. I emailed support and Sam responded with the instructions. It took about five minutes and the system is back up and running.

August 19, 2025
iSmartGate logo

Reply from iSmartGate

Hi Brian. Thank you very much for your positive review! We're delighted to hear about your positive experience with our team and that your Gogogate2 is back up and running.

Rated 5 out of 5 stars

Super responsive and helpful support

The support is super responsive and the answers are straightforward. Sam Copsey is a gem!

August 18, 2025
iSmartGate logo

Reply from iSmartGate

Thank you very much for your kind words, Zsolt! Being responsive and accommodating to our customers is a top priority for us. We're thrilled to hear that you are happy with the iSmartgate system and our service!

Rated 5 out of 5 stars

Customer service and after sale support…

Customer service and after sale support is superb.

August 13, 2025
iSmartGate logo

Reply from iSmartGate

Thank you for your positive review, Simar! Our team strives to provide excellent customer service, and it's always rewarding to receive such positive feedback. We're here for you whenever you need us!

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Rated 5 out of 5 stars

Prompt reply with the answer to my…

Prompt reply with the answer to my problem being spot on.
Great people to deal with

August 12, 2025
iSmartGate logo

Reply from iSmartGate

Hi John. Thank you so much for taking the time to leave us a review! We're extremely happy to hear that you had a positive experience with our Support team.

Rated 5 out of 5 stars

I contacted Ismartgate for help…

I contacted Ismartgate for help resetting my gate controller and phone app. Ismartgate quickly sent me a link to the information I needed to get my problem fixed. That saved me $150. In a service call from a technician. Thank you!

August 6, 2025
iSmartGate logo

Reply from iSmartGate

Thank you for taking the time to share your positive experience with us, David! We truly appreciate your feedback and your trust in our products. Should you have any further questions or need assistance, we’re always here to help.

Rated 5 out of 5 stars

Great support and response times.

Hi,
The support so far is great. The response time and the answers were able to fix my problems.

August 4, 2025
iSmartGate logo

Reply from iSmartGate

Thank you for taking the time to leave us a positive review, Greg! We’re delighted to hear that you are satisfied with our service. Customer satisfaction is always our top priority.

Rated 5 out of 5 stars

Proactively reached out to offer…

Proactively reached out to offer support and help resolve an issue, great service

August 1, 2025
iSmartGate logo

Reply from iSmartGate

We are so glad to hear that you are happy with our service, Andy! Thank you for taking the time to leave a review. Your feedback is greatly appreciated.

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Rated 5 out of 5 stars

Excellent purchase of a iSmartgate lite and indoor camera

I purchased a iSmartgate lite with a iSmartgate indoor camera. This is for my double garage door. I had a few issues getting the camera to work, but with excellent support from Sam I had it working. I am very happy with my purchase would highly recommend.

July 24, 2025
iSmartGate logo

Reply from iSmartGate

Hi Dave. Thank you for sharing your experience with us. We’re thrilled to hear that you are happy with the iSmartgate and that it met your expectations!

Rated 5 out of 5 stars

Great device, it just works.

I've had my gogogate2 since 2016 and it has been flawless. I recently had to change my garage door controller due to a fault, so the kit I had was no longer compatible in the current wiring form for this new opener.

I contacted the iSmartGate support team via email and was assisted by Sam Copsey who was very helpful. After a few days of emailing and explaining, my nearly 10 year old remote garage opener is back to life and working with my new garage kit! Thanks again to Sam, a credit to the company.

May 6, 2024
Unprompted review
Rated 1 out of 5 stars

STAY AWAY FROM THIS COMPANY

I bought a first iSmartgate Pro and after a year it failed. The company didn't respond. I bought a second one and it arrived defective. So far I wasn't able to receive a replacement. They keep lying about the shipping of the new product. After complaining they created a fake shipping label more than one week ago and they never shipped anything. I don't know if this is just colossal incompetence or fraudulent acting. Just stay away and if you want to buy a smart gate opener search among most respectable companies.

November 1, 2023
Unprompted review
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