Itagpro Reviews 

The website answered all my questions. Easy to purchase.

I bought two Itagpro's to track our dogs, should they escape. When I opened them, I found that they are NOT true GPS Trackers, but instead Bluetooth Trackers, meaning the tags have to be within @ 100 feet of your phone to locate them.
I contacted the company for a full refund (which they promised). They sent me an e-mail with a review, and said once I finished the review, they would initiate the refund, and send me the address to send them back. I went along with it, and got an e-mail response offering a 25% refund, and that I could keep the tags. I told them no thank you, and again requested the full refund, and shipping address. They responded again, saying her manager was offering me a 45% refund, and keep the tags. Again, I responded that I wanted the FULL refund, and the shipping address.
At this point, all communication stopped. I never heard back until yesterday, when I got an e-mail offering a special on something else. I responded, telling them I was still waiting for my refund.
Since then, I've been in e-mail conversations with them, basically telling me that I'm past the "30-day window" to receive a refund. They have yet to acknowledge that THEY stopped communicating, and let that 30-day window pass.
The product simply does not work as advertised, and the company behind it is a joke to deal with! Save your money!

8/29 UPDATE: After Jason responded to this post, I was contacted the next day with an offer of a 70% refund (yep, still negotiating), or they'd go ahead and send me the shipping address, and agree to 100%. I responded that that's what I wanted. Haven't gotten a response to that, but I did get an e-mail yesterday, saying they've had heavy contacts, and couldn't e-mail me back right away, but that they would. REALLY? They e-mailed me, saying they were too busy to e-mail me? Yep!
I responded that I was still waiting to hear about the full refund, and the mailing address to ship these back. Beginning to think they don't have an address? What a joke!

This company stinks. Don't buy from them. The product wasn't compatible with my iphone and I had to return it but they didn't refund my money.

DO NOT BUY FROM THIS COMPANY.

They double the cost at check out withour you realising. Then will send it even though you cancel the order a minute later. Then will offer a refund but ghost you when it never comes.

Complete bunch of crooks, unhappy with product as not gps tracker as advertised and Bluetooth range was about 10 foot. Returned as per their policy after being offered different percentage refunds. After waiting the stated up to 20 business days for refund to show in my bank account, nothing! Have emailed multiple times (64 so far) to chase and keep getting fobbed off. First by saying I had returned it outside of the 30 day limit, which I had sent by signed for delivery so was able to prove when they received return. Then the excuse was that they were working on locating my return. Then it’s the refund is awaiting approval, then they can’t approve it because of an active dispute. Then more emails switching between the last two. Please don’t buy from them unless you want an expensive piece of tat or you don’t want a refund.

Responsive and honest.

to many ADD this to your order pages. very pushy and time consuming

Purchasing was difficult because of the selection process. Fortunately the support staff did a miraculous job of fixing my mistakes!!

Never received my order. Tracking hasn't updated since July 8th. Contacted customer service and they wont address non-delivery or issue a refund.
Buyer beware. August 23, 2026

Fabulous. Very easy. Can't wait to try it.

Customer Service was responsive with answers to my questions, and my request for a 100% refund. After I get my refund, I may give a higher rating on the Customer experience.
The fact that this rather expensive tag only works within bluetooth range is very disappointing,(Not what was advertised). The instructions in the original packaging gave instructions in English, hover, the app that was recommended, only provided a non English app, i could not understand it. After discussing with customer Service, they provided instructions to an English app, that only provided partial sevice for the tag. The tag itself, is small and compact, however, I could not get it to make a tone, except to turn it on or off. Therefore this would not aid in finding it.

Recently purchased for my dog.short range not what they advertised. Unless for dogs.

Does not function as advertised, unable to resolve issues with iTag tracker. No actual GPS functionality. They offer to refund 25% of the original order cost to avoid having to send the garbage back to them.

These people are CROOKS!!!

Terrible product and the worst customer service
I would strongly advise against buying the iTag. The product itself is very poor quality, but the customer service and refund process have been even worse.

I contacted them after 30 days because their guarantee stated that I could return the product for a refund. Instead of simply arranging the return, they offered me 20% of my refund if I kept the product. I declined, then they offered 30%, which I also declined, and then 40%. They replied very quickly while negotiating the amount, but as soon as I agreed to the refund, the communication suddenly stopped.

I then spent weeks emailing them repeatedly, only to receive vague replies saying that my refund was "being looked into." Eventually, after a couple of weeks, I was told they couldn't find my refund. I forwarded the entire email history to their customer service team, who again said they would investigate.

I have now been chasing this refund for three months and still haven't received it.

This has been an incredibly frustrating experience. A company should stand behind its guarantee and make the refund process straightforward, not make customers repeatedly chase them for months.

Poor-quality product, misleading refund experience and absolutely terrible customer service. I would not recommend the iTag to anyone. Save your money and buy elsewhere.

To make things even worse, they have replied to this review saying to check my emails and I haven’t even received one! Absolute shambles.

Hello. I found customer suffers to be a very friendly, efficient and trustworthy. I am waiting to do a return.

Terrible! I should have read the reviews beforehand! That tells you all you need to know! Offered an increasing amount of refund percentage to keep the useless product, even they don’t want to junk back! Yet to see this refund appear in my bank!
Device did not work at all so even with the percentage refund it’s been more hassle than its worth!
Avoid this at all costs!

Phone answered quickly and individual was helpful. Just need instructions to enable a refund.

The response was quick but the need to use it was the tags aren’t working.
The last response was 70% refund and I can keep the tags that don’t work.
Let’s you see the company you’re dealing with is not trustworthy!

An honest and efficient transaction

This could be a scam company as far as I’m concerned.
Bought three devices. None worked, not with apple nor android.
Initially told I could have a refund and not to return the items. They subsequently backtracked and contradicted themselves.
A very dodgy outfit. Stay away from them.