While there was a delay in shipping, when I phoned they were honest about the issues they were facing and got my order to me with no other problems. Great service.
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See what reviewers are saying
I regularly pre-order Switch games from Itemdrop, and they always provide excellent choice, service and prices. It’s great to find an online store where you can get a reply from a knowledgeable human... See more
I'd been looking for ages for an album that was stolen from me/ my room at university when I was 22yrs old. I'm now 65yrs old! I found the one that I was looking for at Item Drop, Sade's Diamond Life... See more
Good prices and free delivery, order was dispatched quickly and arrived in perfect condition! Would shop here again :)
Company details
Written by the company
GAMES, INTERESTS & PLAY! We provide Gaming, Geek, Pop Culture, Retro, Outdoor & Sports Goods! Welcome to Itemdrop Ltd, your one-stop shop for games, interests, and play. As a family-run business founded in 2010, we are passionate about all things gaming, geek culture, and collectibles. Our "Bricks and Clicks" approach allows us to serve customers both online via our website and marketplaces, as well as in-store at our East Devon location. We offer everything from classic 1980s gaming to the latest consoles, board games, tabletop RPGs, models, creative hobbies, merchandise, and electronics. Now, we're expanding into outdoor games, sports goods, and indoor games like darts! Our competitive pricing and dedication to great service make us a top choice for collectors, hobbyists, and casual shoppers alike. We love what we do—and it shows! Come visit us in-store or browse online to explore our ever-growing selection. TRADE-IN SERVICE Looking to declutter? We’re interested in video games, consoles, retro tech, toys, and pop culture merchandise from all eras! Even if items are broken or in need of repair, we may be able to repurpose them for spare parts. We also accept donations, with proceeds supporting local community events. Items We Accept: ✅ Video Games & Consoles ✅ Media Electronics ✅ Gaming Merchandise ✅ Cables & Wires ✅ Modern Pop Culture Toys ✅ Retro Toys ✅ LEGO ✅ Pokémon Cards ✅ Board Games REPAIR & MODDING SERVICES Having trouble with your electronics? We offer repairs for a variety of gaming and media-related devices, including: Overheating Issues Broken Disc Drives Game Boy Battery Replacement HDMI Port Replacement Disc Repairs …and more! Controller Modding Service Want to take your gaming to the next level? We offer controller modifications including: Custom Buttons & Thumbsticks Custom Paint & Shells Contact us to discuss your perfect setup! CUSTOM PC BUILDING SERVICE Looking for a high-performance gaming PC or a powerful workstation? Let us build your dream PC! Bespoke Builds for Gaming & Work Tailored to Your Budget & Needs Expert Advice on Components & Performance From entry-level to top-tier gaming rigs, we’ve got you covered. WEBSITE CREATION SERVICE Like our website? Let us build one like it for you! Whether you’re starting fresh or need a modern revamp, we provide: Custom Website Design Help Understanding SEO Guidance on General Admin & Usage Prices start from £500. Get in touch to discuss your needs! eBAY SELLING SERVICE Want to sell your items on eBay but don’t have the time or experience? Let us handle it for you! ✔ List your items professionally ✔ Handle photos and descriptions ✔ Manage buyer inquiries ✔ Handle shipping Commission Rates 35% for items under £30 30% for items £30-£99.99 25% for items £100-£299.99 20% for items £300+ Turn your clutter into cash with ease!
Contact info
11 Marine Place, EX12 2QJ, Seaton, United Kingdom
- +44129721935
- info@itemdrop.co.uk
- itemdrop.co.uk
4.9
Excellent
195 reviews
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Took a bit longer than expected to…
Took a bit longer than expected to arrive (10 days after ordering) and had very little in the way of communication, but absolutely no complaints about ease of ordering, packaging and choice of courier (Royal Mail).
January 22, 2023
Itemdropped the ball here.. is this a scam?
First time buying from Itemdrop and still waiting on news of my order placed on the 15th January.
The Managing Director replied to my first email to let me know the items paid for were "stuck in the supplier warehouse" however no follow-up since then and I am beginning to wonder if this is just a scam. The price seemed too good to be true.
If something changes I'll update the feedback. Sometimes with this lesser known retailers the only way to actually receive a response is by going onto Trustpilot. I'd really like a response and ideally the items paid for or if they aren't going to be delivered then my money refunded.
January 15, 2023
Reply from Itemdrop
Hi. Seems we're very good at not replying to you in a quick manner as it is now 4 months on from your order. I had rather dropped off the ball in terms of Trustpilot reviews as, as a small business of 3 people, I was prioritising other factors in the business to help streamline processes in the quiet months that start the year in our industry. Now some order has been introduced I'm back on it.
So I've spoken to my partner, the other Managing Director, and she informed me the whole situation was a bit of a mess. So here goes from my understanding; our Star Wars Legion items are half in stock and half held with our supplier (for dropshipping purposes if we run out of stock in-house as we only have limited space in our store). We usually keep enough in stock to deal with daily orders but on this day it seems our lower price (which was good and true) had been shared on social media so we had more orders than usual. We had sold through all we had in store so went to our supplier but found they had issues at their warehouse and had closed for a Toy Fair and didn't seem to get rolling again for 2 weeks. I believe you were informed of this, given a chance to cancel and told we would contact you if anything changed.
My wife chased and chased with the supplier for a couple of weeks with no change before you contacted us again to which our reply a couple of days later was definitely too late on this occasion. She doesn't remember why it took so long to reply, she remembers replying to the email you sent on the evening of this review but doesn't know why the email the day before this hadn't been replied to. It seems our issues tend to rise around the beginning of a month which could be a payday increase in sales issue as my wife is responsible for customer service, half our purchasing and 90% of sales so it might be taking her longer to reply. I will discuss this with her and see if we can't pass some of the customer services to our sole employee around the beginning of the month to help her time.
To finish off, I believe you were refunded, and offered the items at the same price again once our supplier had sorted themselves out which was emailed to you just 5 days after this review. I fully understand the frustration, fully understand we could do better and appreciate your time to offer us feedback so we can address the issues we might run into in the future. Thank you again.
Brilliant service and received on time…
Brilliant service and received on time before Christmas.
They were cheaper than anywhere else too.
Will definitely be using them again, just wish I know of them before purchasing the other games I got.
December 17, 2022
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Thought it was too good to be true
Was surprised when I saw the item going for that price and thought it was too good a purchase to ignore - so treated myself and waited for it to show up (free shipping was the icing on the cake).
About a week later (Royal mail strike action not helping) I got the parcel - well packaged and undamaged meaning I’ll definitely be using Item Drop again in the future!
November 22, 2022
Great customer service
Customer Service was very quick and helpful.
Delivery was fast and well packaged.
November 17, 2022
Parcel was missing an item
Parcel was missing an item, have contacted and had no response, no replacement, no refund…
November 25, 2022
Reply from Itemdrop
We're sorry to hear you had issues with your order. I have had a look into the issue and found your email trail. The first we were informed of a missing item was at 5:33pm on the 1st December which is outside our working hours of 9am to 5pm. You left this review at 7:30pm so you gave us 2 hours to help you with your issue when we were not at work. Unfortunately being a business of 3 people we do not have 24 hour customer service although we do, at times, take a naughty peek into our emails in our out-of-office hours. I apologise about the missing item, and believe the issue was resolved the very next day when we were back at work. We manually package everything and sometimes at Christmas it can happen even though we try our hardest not to. Thank you again. I hope we can do better next time.
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Great Order
Item received exactly as described, in perfectly new condition. Delivery speed was reasonable considering it was coming from the UK. Great prices. Would definitely consider ordering again for those hard-to-find items.
November 29, 2022
Fast service and best prices
They where fast and have the best prices I can find online for physical discs
November 15, 2022
Fantastic
Fantastic - posted a pre order on the day before release as promised - what more could you ask for?
November 7, 2022
Satisfied but...
a very good treatment of foreigners in my case, very careful with the Spanish customs and the seller is very kind, something difficult because it was difficult to find his contact, there is nothing on the page and I had to inquire a bit but nothing impossible. Fact; add a contact option for clients, nowadays there are social networks, don't be lazy
November 21, 2022
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Placed my order for a game which was a…
Placed my order for a game which was a simple no hassel process, then I need to change the shipping arrangements which was easy and no hassel, just popped into the shop and all was sorted !
October 29, 2022
All round awesome store!
Fab communication, excellent range of products and generally great service! Itemdrop is our go to place for anything gaming related. Bought a switch last year and received great advice on timing, accessories and protection. Also a great range of merch for some fab and quirky gifts. I would recommend to anyone!
December 18, 2021
Unprompted review
Great service 👍
Great service, great customer care and great products.
Would recommend to friends.
November 16, 2022
Unprompted review
Great service and products
Great service and products. Arrived quickly despite the postal strikes. Thanks!
November 15, 2022
Unprompted review
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Honest, reliable and lovely!
Ordered an Xbox X from here when they were hard to get hold of and lots of places were taking orders and not fulfilling them. They were honest and open about the progress of the order throughout and got me my Xbox in good time for when I needed it. A real pleasure to deal with, would highly recommend.
December 10, 2021
Unprompted review
Great quality
Great quality, good prices with friendly and helpful staff. Will definitely be buying from here again
November 16, 2022
Unprompted review
Status: Fraud Review one week
ORDER 709 - It's been a whole week and my order is still in the status of checking for fraud.
I asked them a question via email that is not even listed on their website. But they are silent for a week. It is surprising that in 2022 the site does not have a mail for communication. :D
November 16, 2022
Unprompted review
Reply from Itemdrop
Firstly the order was made on Saturday 12th November, we get into work on 14th, review was left on 16th, that is not a week.
The order was automatically applied to Fraud Review with our fraud prevention partners at Fraudlabs. The reason being using forwarding addresses with connections to Russia. We do not sell to Russia and ELDAR tried to circumnavigate our own terms of sale by using said services. The IP (non-proxy) location to billing/shipping location was also over 1000km away and located in Poland, which only increased the fraud score and delayed dispatch of their order (which I'm now glad we did).
We have tried to communicate with ELDAR on several different occasions about the order but every email bounced back.
Our site does have contact details in various places (as it is 2022) and emails are responded to. It is hard to email someone when the email they provided bounces back our attempts to communicate.
So that is our side of the transaction, not sure we could do much more.
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