On two separate transactions, I had cancelled the order and my money was still taken. I'm currently waiting to dispute this transaction. Update: I have since been reimbursed. I would not recommend... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s a good shop I have never been scammed I have been disappointed one or two times but that’s the game fault if they would just fix the payment. It would be much better every time I buy something an... See more
Company replied
Company details
Written by the company
Your ultimate destination for unbeatable deals on in-game currency, accounts, items, online vouchers, and virtual goods.
Contact info
Metropolitan Tower Lt. 22, Jl. R.A Kartini Kav. 14,, 12430, Jakarta, Indonesia
- itemku.com
3.3
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This website did not favor the seller…
This website did not favor the seller at ALL, if you already give your stuff and HAVE A SCREENSHOT Or A PROOF THEY DONT CARE ABOUT THAT, So You can exploit as a buyer and said I never got the product to the costumer services EVEN THO I ALREADY HAVE PROOF OF THE TRANSACTION. THIS WEBSITE FAVOR THE BUYER SO MUCH ITS INSANE, I CAN BUY AN EXPENSIVE ITEMS AND SAID I NEVER GOT THE PRODUCT AND I WILL GET A REFUND. DONT USE THIS WEBSITE TO SELL NOTHING.
December 2, 2025
Unprompted review
Reply from itemku
Dear seller,
We apologize for the inconvenience you experienced on itemku.
Regarding your order issue with number OD000000149434631, we inform you that the case is currently undergoing a thorough investigation by our team.
Once our team has completed the investigation, we will immediately inform you of the result.
We are committed to resolving this issue as quickly as possible. Thank you for your patience.
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really bad they didnt gave me my order…
really bad they didnt gave me my order and costum service is taking too long for my refund i dont recommend this!
November 30, 2025
Unprompted review
Reply from itemku
Dear Customer,
We apologize for the inconvenience you experienced on itemku.
Regarding your order with number OD000000149434631, we inform you that the case is currently undergoing a thorough investigation by our team.
Once our team has completed the investigation, we will immediately inform you of the result.
We are committed to resolving this issue as quickly as possible. Thank you for your patience.
Customer service is slow to respond
Customer service is slow to respond, especially to complaints. A single customer service representative is handled by multiple customers, so they don't understand the process and often resolve the complaint with only one party, even though the problem remains unresolved.
December 1, 2025
Unprompted review
Reply from itemku
Dear Customer,
We sincerely apologize for the unpleasant experience, particularly regarding the slow response time from our support team.
We want to assure you that every issue reported by our users is handled with utmost seriousness by our team, even though it is true that each service representative is managing multiple users concurrently.
We are committed to continuously improving every aspect of our service to ensure that all our users feel comfortable and receive efficient handling when reporting their issues to our support team.
Thank you for your understanding.
I can't recieve the information since…
I can't recieve the information since the page is just blank everytime i click to see it. But when i try to buy something everything loads just fine. Its almost like the make it easy to pay but unable to recieve and if u dont recieve your order in 24 hours. The account will not be given and u will not be refunded. How convenient. And i can't msg custommer support since the page wont load
December 1, 2025
Unprompted review
Reply from itemku
Dear Customer,
Our team has now reached out to you directly via the email address associated with your itemku account. We kindly ask that you respond to our email promptly and provide the detailed information required so that we can fully resolve your issue.
We appreciate your cooperation in helping us fix this matter.
Thank you.
I JUST PAID FOR MY ORDER AND IT…
I JUST PAID FOR MY ORDER AND IT INSTANTLY TOOK MY MONEY AND THE ORDER WAS CANCELLED I CONTACT THE STAFF FOR HELP AND THEY ASK FOR PROOF OF PAYMENT AFTER I GIVE THEM PROOF THEY STOP REPLYING TO ME ITS BEEN A WHOLE DAY NOW AND STILL NO NEWSON MY MONEY DONT TRUST THIS WEBSITE THEY WILL STEAL YOUR MONEY
November 30, 2025
Unprompted review
Reply from itemku
Dear Customer,
We apologize for the inconvenience you experienced on itemku.
Regarding your issue, we inform you that we have provided the latest update and resolution details on your support ticket. We kindly ask you to check it again.
Additionally, you can also check the email you used to file the report. All official follow-up details from our team have been sent there.
We apologize once again for the delay and the issues encountered.
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Reliable online store for gaming…
Reliable online store for gaming enhancements. Just be patient as some order may need some time due to the admins have their own personal life as they're still human.
November 30, 2025
Unprompted review
Reply from itemku
Dear Customer,
Thank you for your review!
We are pleased to know that you consider itemku a reliable online store for gaming enhancements.
We also truly appreciate your understanding and patience regarding order processing times. You are absolutely right, our seller consists of human staff, and we strive to balance efficiency with the realities of daily life.
We will continue working hard to maintain reliability while aiming to expedite all order processing times. We look forward to serving all your gaming needs!
Ts is Soo good , :D
Itemku is a very good Place for buying item like fruit in BF , money in gag , and brainrot from sab, (as long as the seller is not scammer).
November 30, 2025
Unprompted review
Reply from itemku
Dear Customer,
Thank you very much for your review and positive feedback!
We are very happy to hear that itemku is a very good place for you to buy various game items.
If you need any help, feel free to contact us at our Help Center or via email at support@itemku.com.
Keep using itemku for all your gaming needs! ;)
Reply from itemku
Dear Customer,
Thank you for your review.
We are happy that you got a great experience while shopping at itemku.
If you need any help, feel free to contact us at our Help Center or via email at support@itemku.com.
Keep using itemku for all your gaming needs! ;)
Black market sites are horrible and should not be shown to kids who probably will spend their parents’ money on this
Yall know it’s kind of against Roblox tos to sell black market items and I’m sure it’s also against many other games’ tos
November 29, 2025
Unprompted review
Reply from itemku
Dear Andrew,
We appreciate your concern regarding the content displayed on our platform.
We understand that your concern stems from listings that you suspect may involve black market products. We want to emphasize that itemku does not support and strictly prohibits the sale of items obtained through means that violate the game's TOS .
We continuously strive to ensure our platform complies with applicable regulations and remains safe for all users.
If you encounter a product listing that you genuinely believe violates the TOS of any game, we kindly ask for your assistance in reporting that listing to our team. We will immediately conduct an investigation and take strict action against any seller proven to be in violation.
We are committed to continuously improving our content moderation. Thank you for your role in helping us create a responsible transactional environment.
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Reply from itemku
Dear Customer,
Thank you for your review.
We are happy that you got a great experience while shopping at itemku.
If you need any help, feel free to contact us at our Help Center or via email at support@itemku.com.
Keep using itemku for all your gaming needs! ;)
Permatabank e-Wallet Refund Balance Withdrawal
I hope Aitemku can facilitate the process of withdrawing refund balances from failed purchases through PermataBank e-Wallet in the future."
November 29, 2025
Reply from itemku
Dear Customer,
We would like to thank you very much for your valuable feedback regarding the feature for withdrawing refund balances via PermataBank e-Wallet.
We understand that the ease and speed of accessing refund funds are crucial for user convenience. Your suggestion regarding the integration of PermataBank e-Wallet for refund withdrawals has been noted and forwarded to our product development team for further evaluation.
We are continuously striving to improve and expand our payment partner options to provide a more efficient transaction experience in the future.
Thank you for your contribution in helping us become better.
Extremely Unreliable Service – Payment Taken, No Result
They took my money instantly and delivered nothing. The order shows as failed, support is useless, and the whole process feels like a joke. This company has zero reliability and zero respect for customers. Fix my balance or refund me immediately.
November 29, 2025
Unprompted review
Reply from itemku
Dear Customer,
We apologize for the disappointing experience you had while shopping on itemku.
Regarding your transaction with number TR00144815166, we inform you that the funds have successfully been refunded to your initial payment method. The refund process will take 7 to 14 working days.
We kindly ask for your patience and cooperation in waiting until the time frame we have informed you of.
Thank you for your patience.
Refund Not Received for Order OD000000149213266
I purchased an account through your platform with order number OD000000149213266. The seller provided random login details that I cannot access. I contacted the seller and sent video proof showing the issue, but I have not received any response for over 24 hours.
According to your policy, if the seller does not reply within 24 hours, Itemku should process a refund. However, I have not received the refund yet.
I kindly request that you review this case urgently and issue the refund as per your policy. Your prompt assistance is appreciated.
Thank you.
November 25, 2025
Unprompted review
Reply from itemku
Dear Customer,
We apologize for the disappointing experience you had while shopping on itemku.
Regarding your purchase with order number OD000000149213266, has successfully been refunded to My Wallet your itemku account.
We hope this process can slightly mitigate your disappointment. We will continue to work hard to improve the quality of response and service from the sellers on our platform.
Thank you.
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The best place to buy item
November 27, 2025
Unprompted review
Reply from itemku
Dear Customer,
Thank you for your review.
We are happy that you got a great experience while shopping at itemku.
If you need any help, feel free to contact us at our Help Center or via email at support@itemku.com.
Keep using itemku for all your gaming needs! ;)
Dumbass itemku
Itemku is so shit bro, I created like 100 same gamepasses but it still can't find my gamepass. This is the stupidest robux top up service I ever seen.
November 25, 2025
Unprompted review
Reply from itemku
Dear Customer,
We apologize for the unpleasant experience you had while shopping on itemku.
We have submitted a request via Trustpilot. We kindly ask for your assistance in providing your itemku account email so we can investigate this issue further. Alternatively, you can immediately report the details of this issue via our Help Center or our support team.
We are committed to resolving this technical issue so that you can complete your transactions immediately.
Thank you.
Need a chat before buy, so we can get item fast after purchased
Please put a chat column before buy, so we can chat with online seller better than pay then have to wait for so long, we play roblox got brainrot dealer which is limited time, urgent needs.
November 26, 2025
Unprompted review
Reply from itemku
Dear Customer,
Thank you very much for this very important feedback and suggestion! We fully understand your need to have a chat column before making a purchase.
We will evaluate options to facilitate quicker communication between buyers and sellers, so that you can confirm the availability and speed of service before committing to payment.
We appreciate your input. We hope to improve your experience in the future!
So far no problem
So far no problem, most of transaction is success
November 26, 2025
Unprompted review
Reply from itemku
Dear Customer,
Thank you for your review.
We are happy that you got a great experience while shopping at itemku.
If you need any help, feel free to contact us at our Help Center or via email at support@itemku.com.
Keep using itemku for all your gaming needs! ;)
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Paid for the items but payment went…
Paid for the items but payment went wrong and had to cancel it and yet to receive my refund for it. I tried multiple times to get help but none of the stuff on the page is available or helpful.
November 25, 2025
Unprompted review
Reply from itemku
Dear Customer,
We apologize for the unpleasant experience you had while shopping on itemku.
After some verifications, current status of your order with number TR00144671111 is cancelled & were not recorded on our side. Regarding the funds, please check your payment limit again.
The refund process can take 1 to 7 days.
If the funds have still not been received in your payment limit after 7 days, please inform us again.
Thank you.
this is realy realy good
November 24, 2025
Unprompted review
Reply from itemku
Dear Customer,
Thank you for your review.
We are happy that you got a great experience while shopping at itemku.
If you need any help, feel free to contact us at our Help Center or via email at support@itemku.com.
Keep using itemku for all your gaming needs! ;)
Ordered a lot of times in this app but very poor service from sellers
Ordered a lot of times in this app, but mostly met with problems like out of stocks and price changes at last minute when I placed an order, not to mention a lot of sellers I've came across mostly just mark the items delivered and barely any communication while I'm still waiting for them to respond and actually deliver it to me. Very bad experience with the ingenuity of the sellers, might not come back again.
November 16, 2025
Unprompted review
Reply from itemku
Dear Customer,
We sincerely apologize for the series of issues you have faced, ranging from out-of-stock items, price changes during checkout, to the unacceptable conduct of our sellers.
We are truly sorry to hear you are considering not returning. We want to assure you that we are taking the issue of seller misconduct (marking items as delivered without actual delivery) very seriously. This is a severe violation that we will follow up on.
We kindly request your assistance in providing the latest order numbers you consider problematic so that we can promptly initiate an investigation and take corrective action. Thank you for your honesty and feedback.
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