They were super nice and made the delivery and return process easy BUT I wish I knew I would be paying almost 300€ in customs, taxes, and shipping costs...that's basically as much as one of the items... See more
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Review summary
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I was slightly concerned when I received a shipment notification this package was coming from Ukraine…God bless the people in Ukraine 🙏. Shipment arrived in beautiful condition. The quality of Milla’... See more
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I have bought at least three beautiful gowns/dresses and I’m never once disappointed. Designed is no different from the picture and the material is fantastic. The size was true and they fit right on m... See more
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The corsets I got were absolutely beautiful and very well made. They were delivered earlier than I expected. The taffeta fabric looks and feels luxurious. Ultimately, I had to return them because I ma... See more
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Company details
About Milla
Written by the company
Milla is a young, fast-growing female-led Ukrainian brand of exquisite evening dresses launched in 2020 as a subsidiary company of the international bridal brand Milla Nova.
It was established with a vision to create high-quality dresses that embody elegance, femininity, and style, offering a variety of exquisite dresses to people across the globe.
The brand's unique and distinct designs are made with the utmost care, attention to detail, and precise craftsmanship. Each dress is perfectly tailored, using only the finest and most durable materials from trusted suppliers.
Milla's dresses are known for their versatility and sophisticated appeal, perfect for any occasion, including weddings, formal events, cocktail parties, and more. Moreover, their dresses come in various styles, from classic and timeless silhouettes to trendy and modern designs catering to a wide range of tastes, preferences, and body types.
Milla designs are about to make you feel as comfortable as possible, without any movement limitations, so nothing distracts you from experiencing the happiest moments in life. What sets Milla apart from other dress brands is their dedication to promoting sustainability and ethical practices in their production process.
The brand enjoys a great following worldwide, and many well-known personalities wear its dresses. If you are looking to add a touch of elegance to your wardrobe, Milla is worth exploring.
When creating dresses we are inspired by each of you
Written by the company
- Because it is you who make occasions special, and you deserve to be elegant, sassy, or princessy whenever you want!
- We offer premium quality dresses at reasonable prices because we want to give every woman a chance to feel like the heroine of a novel she writes herself.
We ship around the globe for free
Wherever you are — you will receive your dreamy dress!
We are commited to our customers, and with pleasant offer free shipping despite the destination.
Contact info
Burakowska 5/7, 01-066, Warszawa, Poland
- customercare@itsmilla.com
- itsmilla.com
4.3
Excellent
2K reviews
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Beautiful and unique dresses of…
Beautiful and unique dresses of excellent quality! Plus, the customer service is top-notch; emails are answered quickly and with great friendliness, and they always find a solution to any problem. I highly recommend them!
April 14, 2026
Reply from Milla
Dear Chris,
Thank you so much for your kind words and for taking the time to share your experience with us 💖
We’re truly delighted to hear that you loved the quality and uniqueness of our dresses, as well as our customer service. It means a lot to our team to know that our efforts are appreciated and that we could assist you in the best possible way.
Your recommendation means the world to us - thank you for your trust and support!
Warm regards,
Milla Team ✨
Reply from Milla
Hi Jessica 🤍
Thank you so much for your feedback—we truly appreciate you taking the time to share it with us.
We’re very sorry to hear that you found the return process difficult. We completely understand how important a smooth, simple experience is, and we take your feedback into account as we continuously work to improve our processes to make them more convenient for our clients.
Amazing Quality and Fantastic Customer Service
Amazing quality. I was blown away by the quality of the dress we ordered. Every detail was considered and well executed.
On the two occasion that I interacted with customer service, they were polite and thoughtful with their answers. I appreciate the timely replies despite very different time zones.
April 16, 2026
Reply from Milla
Dear Nell,
Thank you so much for your kind words and for taking the time to share your experience with us 🩷
We are truly delighted to hear that you were impressed with the quality of your dress and that our attention to detail met your expectations. It also means a lot to know that our customer support team was able to assist you in a helpful and timely manner, despite the time difference.
Your feedback is greatly appreciated and motivates us to keep delivering the best possible experience ✨
Warm regards,
Milla Team
Very kind with helping me
April 9, 2026
Reply from Milla
Dear Erica,
Thank you so much for your kind feedback🤍 We’re truly happy to hear that you had a positive experience and that our team was able to assist you. It means a lot to us!
Reply from Milla
Dear Iva,
Thank you so much for your kind feedback and for taking the time to share your experience! 😊
We’re truly happy to hear that you were satisfied with the quality, delivery speed, and that the size measurements matched your expectations. Your support means a lot to us and our team.
We hope to see you again soon and assist you with your next special look! ✨
Warm regards,
Milla Team
Reply from Milla
Dear Abigail 🤍
Thank you so much for your kind feedback! We’re truly happy to hear you’re pleased with the quality.
We really appreciate you taking the time to share your experience with us — it means a lot to our team!
Amazing Customer Service
My measurements put me between sizes. I used the chat to ask which size I should order, included my measurements and was given a detailed explanation which included their suggested size. I promptly placed my order and the beautiful dress arrived exactly in the time frame promised, and it fit beautifully. The belt had a slight flaw so I reached out to see what my options might be. They had a prompt response with a simple and satisfying solution. Beyond pleased with my experience in every way!
April 2, 2026
Reply from Milla
Dear Hillary,
Thank you so much for your wonderful review 🩷
We’re truly delighted to hear that you had such a positive experience with our team and that your dress arrived on time and fit beautifully. It means a lot to us that our guidance helped you feel confident in your choice.
We’re also glad we could quickly resolve the issue with the belt and provide a solution that met your expectations.
Your kind words mean the world to us, and we’re so grateful you chose Milla. We hope you feel absolutely amazing wearing your dress ✨
Warm regards,
Milla Team
Great experience, great company, extraordinary quality
Very responsive company, extremely professional, fast shipment, superior wrapping/packaging, highest quality in fabric & structure.
March 26, 2026
Reply from Milla
Dear Lori,
Thank you so much for your kind words!
We are truly delighted to hear that you had such a great experience and that you were pleased with the quality of our pieces, as well as our service and delivery. Your feedback means a lot to our team and motivates us to keep maintaining the highest standards in everything we do!
We sincerely appreciate your support and hope to welcome you again in the future!
Amazing quality
Amazing quality. Really surprised by some comments here regarding that. I tried skirts with lace, corset and silk. Everything was spectacular. As well as the service.
April 6, 2026
Unprompted review
Reply from Milla
Dear Elena,
Thank you so much for your kind words and for sharing your experience!
We’re truly delighted to hear that you loved the quality of our pieces and had a positive experience with our service. It means a lot to us that you took the time to try different styles and found them spectacular ✨
Your feedback is greatly appreciated and inspires our team to continue delivering the best possible experience.
We look forward to welcoming you again in the future 😊
Warm regards,
Milla Team
Everything just perfect
March 27, 2026
Reply from Milla
Dear Diana,
Thank you so much for your lovely feedback 💕
We’re truly happy to hear that everything was perfect - it means a lot to our team!
We look forward to welcoming you again in the future 😊
Warm regards,
Milla Team
Beautiful dress
A beautiful product that is as advertised and stunning. The quality is superb and I would highly recommend this brand to everyone. I will definitely be ordering another dress for my significant other.
March 27, 2026
Unprompted review
Reply from Milla
Dear Thomas,
Thank you so much for your wonderful feedback 💗
We’re truly delighted to hear that you were happy with the quality and design of the dress. It means a lot to us that it met your expectations and that you would recommend our brand ✨
We look forward to assisting you again in the future - it will be our pleasure to help you find another beautiful piece 😊
Warm regards,
Milla Team
Supreme quality dresses
Supreme quality dresses. Love every piece I had purchased from Milla. Prompt delivery and beautiful packaging. Will definitely be buying again from them.
March 20, 2026
Reply from Milla
Dear Anna,
Thank you so much for your kind words! 💗
We’re truly delighted to hear that you love the quality of our dresses and had a positive experience with delivery and packaging. It means a lot to us!
We can’t wait to welcome you back again - thank you for choosing our brand ✨
Warm regards,
Milla Team
great quality and great customer service
great customer service and great garment quality
March 19, 2026
Reply from Milla
Dear Sophie,
Thank you so much for your kind feedback! 💖
We’re truly happy to hear that you had a great experience with both our customer service and garment quality - it means a lot to us!
We look forward to welcoming you again soon ✨
Warm regards,
Milla Team
I was very disappointed with my order
I was very disappointed with my order. The dress did not look as beautiful as it did in the photos, and the quality did not justify the price at all. On top of that, the taxes, shipping, and duty fees to Europe were extremely high, which made the overall cost even more unreasonable. Definitely not worth the money.
February 27, 2026
Reply from Milla
Dear Sharon,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that the dress did not meet your expectations and that you were disappointed with both the quality and overall experience.
We also understand your concerns regarding the additional costs such as taxes, shipping, and duties, and we regret any inconvenience this may have caused.
Your feedback is very important to us, and we will make sure to pass it along to our team for further review. If there is anything we can do to assist you further or help find a more suitable option, please don’t hesitate to let us know — we’re here to help.
I had high expectations when purchasing…
I had high expectations when purchasing a dress from Milla, but unfortunately my experience was very disappointing.
While the dress looked beautiful in photos, it did not perform as expected during actual wear. The bodice continuously rode up throughout the event, causing the fabric to bunch and distort the silhouette. This was not a minor or occasional issue—it was consistent and very noticeable, especially in professional photos.
The root of the problem appears to be the construction. The lining is extremely smooth and slippery, which works against the fitted design and prevents the dress from staying in place. For a formal dress at this price point, I expected much better structure and functionality.
What was most frustrating was the response from customer service. After providing photos and detailed feedback, I was told this behavior was “normal” due to movement like dancing. I strongly disagree. A formal dress should be designed to maintain its shape during typical event activity.
Overall, while the design is visually appealing, the quality and wearability do not match the price or expectations. I would not recommend this brand based on my experience.
April 1, 2026
Unprompted review
Reply from Milla
Dear Tiffany,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that the dress did not meet your expectations, especially on such an important occasion.
We sincerely regret the discomfort you described and understand how frustrating this must have been. Please know that your feedback regarding the fit, construction, and overall wearability has been carefully noted and will be taken into consideration as we continue to improve our designs and customer experience.
Thank you again for your honest feedback. We truly value it and will keep it in mind moving forward.
Warm regards,
Milla Team
Very Happy, Just a Few Suggestions
Overall, I really loved the service and had a great experience.
The only issue I’d like to mention is the packaging. The box the dress arrived in was quite thin and was torn in several places. Considering that the dress is shipped from Europe (Ukraine), it would be better to use sturdier, more durable packaging for such a long journey.
Another important point is the delivery timeline. When placing the order, it’s essential to clearly understand the actual production and shipping time. I only learned after completing the purchase that the dress is handmade and shipped from Europe. This can create scheduling conflicts if the dress is needed for a specific date.
That said, I’m overall very happy with my purchase. Among many American websites, I intuitively chose a Ukrainian brand — and I’m extremely pleased with my decision 💙💛
March 20, 2026
Reply from Milla
Dear Natalia,
Thank you so much for your thoughtful and detailed feedback - we truly appreciate you taking the time to share your experience with us 💖
We are absolutely delighted to hear that you loved your dress and had a positive overall experience with our service. It means a lot to us that you chose our Ukrainian brand - your kind words truly inspire our team ✨
Kindly note that we sincerely appreciate your suggestions regarding packaging and delivery transparency. We understand how important it is for items to arrive safely, especially when traveling long distances, and we will definitely pass your feedback along to our team to improve this aspect.
Please be informed that we are also continuously working on making our production and shipping timelines clearer during the ordering process, so our customers can plan with confidence.
Thank you once again for your support and trust - it truly means the world to us!
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out - we’re always happy to help! ☺️
Fab for my birthday!
Dress is well constructed and fit great! I looked fab on my birthday. Very satisfied with my purchases
March 13, 2026
Reply from Milla
Dear Joy,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you felt fabulous on your birthday and that the dress fit perfectly. Your satisfaction means a lot to us, and we’re so happy you enjoyed your purchase.
Reply from Milla
Dear Yvana,
We are very sorry to hear about your experience and truly understand your concern 🤍
Please note that we always strive to respond as quickly as possible. At the moment, we were unable to locate your email in our system. It’s possible that the message was sent from a different email address than the one used for your order.
However, no worries — our team will reach out to you via email shortly to assist you and resolve this matter.
Thank you for your patience, and we sincerely apologize for any inconvenience caused.
Beautiful unique clothing items
Beautiful unique clothing items. This is the second item I’ve ordered from Milla and I have been amazed and delighted with the quality and fit and value for the money as well as the unique beautiful design!
March 10, 2026
Reply from Milla
Dear Michelle,
Thank you so much for your wonderful feedback.
We’re truly delighted to hear that you’re happy with your second piece and that the quality, fit, and design continue to meet your expectations.
Your kind words and continued support are greatly appreciated — we look forward to bringing you more beautiful designs in the future!
Please provide return labels
Facilitating the self-return is frustrating.
Please provide return labels.
February 27, 2026
Reply from Milla
Dear,
Thank you for your feedback - we truly appreciate you taking the time to share your experience.
We’re sorry to hear that the return process felt frustrating, and we will definitely take your comments into consideration as we continue to improve our service.
If you still need assistance with your return, please don’t hesitate to contact us directly - we’ll be happy to help.
Warm regards,
Milla Team
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