They were super nice and made the delivery and return process easy BUT I wish I knew I would be paying almost 300€ in customs, taxes, and shipping costs...that's basically as much as one of the items... See more
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Review summary
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I was slightly concerned when I received a shipment notification this package was coming from Ukraine…God bless the people in Ukraine 🙏. Shipment arrived in beautiful condition. The quality of Milla’... See more
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I have bought at least three beautiful gowns/dresses and I’m never once disappointed. Designed is no different from the picture and the material is fantastic. The size was true and they fit right on m... See more
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The corsets I got were absolutely beautiful and very well made. They were delivered earlier than I expected. The taffeta fabric looks and feels luxurious. Ultimately, I had to return them because I ma... See more
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Company details
About Milla
Written by the company
Milla is a young, fast-growing female-led Ukrainian brand of exquisite evening dresses launched in 2020 as a subsidiary company of the international bridal brand Milla Nova.
It was established with a vision to create high-quality dresses that embody elegance, femininity, and style, offering a variety of exquisite dresses to people across the globe.
The brand's unique and distinct designs are made with the utmost care, attention to detail, and precise craftsmanship. Each dress is perfectly tailored, using only the finest and most durable materials from trusted suppliers.
Milla's dresses are known for their versatility and sophisticated appeal, perfect for any occasion, including weddings, formal events, cocktail parties, and more. Moreover, their dresses come in various styles, from classic and timeless silhouettes to trendy and modern designs catering to a wide range of tastes, preferences, and body types.
Milla designs are about to make you feel as comfortable as possible, without any movement limitations, so nothing distracts you from experiencing the happiest moments in life. What sets Milla apart from other dress brands is their dedication to promoting sustainability and ethical practices in their production process.
The brand enjoys a great following worldwide, and many well-known personalities wear its dresses. If you are looking to add a touch of elegance to your wardrobe, Milla is worth exploring.
When creating dresses we are inspired by each of you
Written by the company
- Because it is you who make occasions special, and you deserve to be elegant, sassy, or princessy whenever you want!
- We offer premium quality dresses at reasonable prices because we want to give every woman a chance to feel like the heroine of a novel she writes herself.
We ship around the globe for free
Wherever you are — you will receive your dreamy dress!
We are commited to our customers, and with pleasant offer free shipping despite the destination.
Contact info
Burakowska 5/7, 01-066, Warszawa, Poland
- customercare@itsmilla.com
- itsmilla.com
4.3
Excellent
2K reviews
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I was in between sizes and the size I…
I was in between sizes and the size I needed was not in stock, they worked with me to be able to get the correct size and extend the return policy until I am able to try on both size dresses. Great customer service.
March 9, 2026
Reply from Milla
Dear Marcie,
Thank you so much for your kind words! 💖 We’re delighted to hear that our team could assist you in finding the perfect size and make your experience easier and stress-free.
We hope you enjoy wearing your dress and that it makes your special moments even more memorable. Your feedback truly means a lot to us!
Warm regards,
Milla Team
I received the dress with wholes on the…
I received the dress with wholes on the dress. I’m having hard time connecting with customers service. There is no phone number to contact the merchant. I sent an email to report the problem, I was told to take pictures and send it to them. So far no response. I’m not sure how all these going to work out. If i don’t hear from them i’m going to return the dress.
March 2, 2026
Reply from Milla
Dear Marina,
We are so sorry to hear that you found the returns process difficult and confusing. We truly appreciate your feedback and will take it into account as we continue to improve our services.
Thank you for sharing your thoughts with us.🤍
Reply from Milla
Dear Candice,
Thank you so much for your kind feedback 💗
We’re delighted to hear that you found our website easy to use and that the tracking information was helpful. We always strive to make the shopping experience as smooth and transparent as possible.
If you ever need any assistance in the future, please don’t hesitate to reach out - we’ll be happy to help!
Warm regards,
Milla Team
I like the dress
February 18, 2026
Reply from Milla
Hi Hanadi,
Thank you so much for your lovely feedback! We’re very happy to hear that you like the dress. Your support truly means a lot to us.
If you have any questions or need any assistance, please feel free to reach out anytime. 😊
Excellent quality and beautiful skirt
Excellent quality and beautiful skirt. Even better in person.
February 18, 2026
Reply from Milla
Hi Kelly 🤍
Thank you so much for your kind words! We’re absolutely delighted to hear that you loved the skirt and that it was even more beautiful in person ✨
Your feedback truly means a lot to us — thank you for your support!
My size was not accurate based on the…
My size was not accurate based on the size chart measurements. Shipping took weeks.
February 19, 2026
Reply from Milla
Hi Stephanie,
We are very sorry for the inconvenience and truly appreciate your feedback. We would like to investigate your situation and see how we can assist.
If you wish, we can offer you the option to return the blouse and order a different size to ensure the perfect fit. Our team will be reaching out to you shortly to help resolve this.
Thank you for your understanding.
I am OBSESSED.
I have never had such amazing customer service like this from a brand before. I bought a dress at the last minute, but just enough time that it should arrive a few days before my event. For some reason my tracking was not updating up until the point it arrived to my city, so already I’m emailing and freaking out a little bit wondering when my dress would ship. Not only does Milla customer service respond within MINUTES, but they dealt with my annoying self emailing twice a day just to make sure it would arrive on time. They were diligent and even offered to make arrangements in case my order was not out for delivery. To my surprise, that very day my order arrived!!!! I was so pleased. And on top of that, this is the most beautiful dress I’ve ever seen. It fits like a glove and is so comfortable! I am one happy bride-to-be! 😍 I love you Milla!! And I will 100% be back for more! (and I’ve learned my lesson- don’t wait until the last minute!)
February 26, 2026
Unprompted review
Reply from Milla
Dear Mimi,
Thank you so much for your kind words! 💖 We’re thrilled to hear that your dress arrived on time and that you love it. It was our pleasure to assist you, and we’re so happy you’re feeling amazing on your special day.
We can’t wait to welcome you back for your next Milla dress!
This is my second dress from Milla!
This is my second dress from Milla!
reliable company, everything was done quickly and within the promised timeframe. The cut of the dress and corset fit perfectly, the corset does not fall down when you move, the fabric is of very good quality and it is sewn to the highest standard, using the best materials.
Mila’s design and fit are above average!
the design, style and quality are excellent. I’m very happy with my purchase . This dress is absolutely stunning!
I just wish they sent it to me in Mila’s signature box.
February 11, 2026
Reply from Milla
Dear Ludmila,
Thank you so much for choosing Milla again - it truly means the world to us that this is your second dress! 💖
We’re beyond happy to hear that you loved the fit, the corset construction, and the quality of the fabric and tailoring. Knowing that you felt comfortable, secure, and confident in the design is the best compliment we could receive. Your kind words about our style and craftsmanship mean so much to our entire team.
Regarding the signature box, we completely understand your wish and will definitely take it into consideration.
Thank you again for your trust and support - we’re so happy you’re part of the Milla family 😘
Warm regards,
Milla Team
Dress is gorgeous!
Service was fast and without any glitch.
And dress came beautifully packaged.
February 9, 2026
Reply from Milla
Dear Sabine,
Thank you so much for your kind words! We’re truly delighted to hear that you loved the dress and had a smooth experience with our service.
It means a lot to us that you appreciated the packaging as well — we always want every detail to feel special.
Thank you for choosing us 🤍 We hope you feel absolutely beautiful wearing your dress!
Happy with my purchase
Delivery was timely, the packaging was excellent, and the dress is great quality.
February 2, 2026
Reply from Milla
Dear,
Thank you so much for your wonderful feedback! ✨
We’re delighted to hear that you’re happy with your purchase and that the dress, delivery, and packaging all met your expectations. Your kind words mean a lot to us!
Wishing you many special moments in your beautiful gown 💖
Warm regards,
Milla Team
Incrideble dress.
Wore this dress for my daughter's wedding, it was absolutely stunning. I had to order an xl to get it over my shoulders, and i am a solid size medium. The quality was superb, a very flattering cut, and I have never received so many compliments!
January 18, 2026
Unprompted review
Reply from Milla
Dear Dorte,
Thank you so much for your wonderful review 🤍 We’re truly honored you chose our dress for your daughter’s wedding — what a special occasion!
We’re delighted to hear you felt stunning and received so many compliments ✨ Thank you as well for sharing your sizing experience; it will be very helpful for other customers.
Wishing you many more beautiful moments in our designs!
Amazing dress
February 5, 2026
Reply from Milla
Dear Paulina,
Thank you so much for your wonderful review! ✨
We’re absolutely delighted to hear that you loved your dress. Knowing it made you feel amazing truly means the world to us.
Thank you for choosing Milla - we hope to dress you again for your next special occasion! 💘
Warmest regards,
Milla Team
Timely shipping but expensive duties!
The dress shipped pretty quickly to me in the US considering it was being shipped internationally. The only downside is that you have to pay pretty massive duties on shipments, so even if you end up returning, you will have quite a hefty chunk that is non refundable... Luckily I love my dress, so I don't need to worry about that!
January 29, 2026
Reply from Milla
Dear Jamie,
Thank you so much for taking the time to share your experience 💘
We’re truly happy to hear that your dress arrived quickly and, most importantly, that you love it! That means the world to us ✨
Regarding duties, as we ship internationally, import taxes and customs fees are determined by the destination country and are unfortunately beyond our control. We always aim to be as transparent as possible about this, but we completely understand that it can be an unexpected addition.
We’re so glad everything worked out and that you’re happy with your evening dress! If you ever need anything in the future, we’ll be more than happy to assist.
Warm regards,
Milla Team
The dress is very high quality and…
The dress is very high quality and exceeded my expectations!
January 26, 2026
Reply from Milla
Dear Brianna,
Thank you so much for your kind words! 🤍 We’re thrilled to hear that the dress exceeded your expectations and that you’re happy with its quality. It means so much to us!
Stunning Dress!!!!
I bought a dress for my daughter's bridal shower, and it's absolutely gorgeous! The quality and pattern are stunning! The pictures on the website didn't do the dress justice; it looks much better in person!
January 26, 2026
Reply from Milla
Dear Samira,
Thank you so much for your kind feedback! 🤍
We’re thrilled to hear that you loved the dress for your daughter’s bridal shower. It’s wonderful to know that the quality and pattern exceeded your expectations in person. Your words truly make us happy, and we appreciate you sharing your experience!
Milla is the best
Milla is the best , I couldn’t place my order at first, but customer care fixed the issue quickly. Fast response and great service!♥️♥️✨
January 28, 2026
Unprompted review
Reply from Milla
Dear Alanoud,
Thank you so much for your kind words and for taking the time to share your experience! 💗
We’re truly happy to hear that our customer care team was able to assist you quickly and make the process smooth for you.
Your support means a lot to us, and we’re always here if you need anything. We hope you enjoy your Milla piece and look forward to serving you again! ✨
Warm regards,
Milla Team
Best first experience
This was my first time ordering from Mila and I am very satisfied with my experience. I custom ordered my dress and the customer support team confirmed and assisted in re-measuring so my dress would fit like a glove. It was very securely packaged and when I tried it on I instantly fell in love because the grace and fit of my dress left me in awe.
January 16, 2026
Reply from Milla
Hi,
Thank you so much for sharing your experience! We are thrilled to hear that your first order with Milla was a positive one and that our team was able to assist you in ensuring the perfect fit.
It brings us so much joy to know that you love your dress and that it left you in awe — that’s exactly the feeling we hope every bride experiences on her special day. Your kind words mean a lot to us, and we truly appreciate you choosing Milla.
Smooth buying experience
My buying experience was smooth and easy. My package was delivered earlier than expected. The company sent updates about my purchase through every step of the process. I would definitely purchase from Milla again.
January 16, 2026
Reply from Milla
Hi,
Thank you so much for your kind words! We’re delighted to hear that your buying experience with Milla was smooth and enjoyable, and that your package arrived earlier than expected.
We truly appreciate your feedback and look forward to assisting you again in the future.
The garment bag came all dirty
The garment bag came all dirty . The dress is okay nothing espectacular. Disappointed
January 16, 2026
Reply from Milla
Dear Maria,
We are very sorry to hear about this experience. The garment bag should never arrive in a dirty condition, and we would like to investigate the situation further.
Could you please share photos of the garment bag with us? This will help us assist you more effectively and ensure the issue is resolved.
Thank you for your understanding, and we sincerely apologize for the inconvenience.
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