They were super nice and made the delivery and return process easy BUT I wish I knew I would be paying almost 300€ in customs, taxes, and shipping costs...that's basically as much as one of the items... See more
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What people talk about most
Reviews shaping this summary
I was slightly concerned when I received a shipment notification this package was coming from Ukraine…God bless the people in Ukraine 🙏. Shipment arrived in beautiful condition. The quality of Milla’... See more
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I have bought at least three beautiful gowns/dresses and I’m never once disappointed. Designed is no different from the picture and the material is fantastic. The size was true and they fit right on m... See more
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The corsets I got were absolutely beautiful and very well made. They were delivered earlier than I expected. The taffeta fabric looks and feels luxurious. Ultimately, I had to return them because I ma... See more
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Company details
About Milla
Written by the company
Milla is a young, fast-growing female-led Ukrainian brand of exquisite evening dresses launched in 2020 as a subsidiary company of the international bridal brand Milla Nova.
It was established with a vision to create high-quality dresses that embody elegance, femininity, and style, offering a variety of exquisite dresses to people across the globe.
The brand's unique and distinct designs are made with the utmost care, attention to detail, and precise craftsmanship. Each dress is perfectly tailored, using only the finest and most durable materials from trusted suppliers.
Milla's dresses are known for their versatility and sophisticated appeal, perfect for any occasion, including weddings, formal events, cocktail parties, and more. Moreover, their dresses come in various styles, from classic and timeless silhouettes to trendy and modern designs catering to a wide range of tastes, preferences, and body types.
Milla designs are about to make you feel as comfortable as possible, without any movement limitations, so nothing distracts you from experiencing the happiest moments in life. What sets Milla apart from other dress brands is their dedication to promoting sustainability and ethical practices in their production process.
The brand enjoys a great following worldwide, and many well-known personalities wear its dresses. If you are looking to add a touch of elegance to your wardrobe, Milla is worth exploring.
When creating dresses we are inspired by each of you
Written by the company
- Because it is you who make occasions special, and you deserve to be elegant, sassy, or princessy whenever you want!
- We offer premium quality dresses at reasonable prices because we want to give every woman a chance to feel like the heroine of a novel she writes herself.
We ship around the globe for free
Wherever you are — you will receive your dreamy dress!
We are commited to our customers, and with pleasant offer free shipping despite the destination.
Contact info
Burakowska 5/7, 01-066, Warszawa, Poland
- customercare@itsmilla.com
- itsmilla.com
4.3
Excellent
2K reviews
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Amazing
Amazing, fast ! Very kind and kept the whole time in contact with me, because I was very close to miss the delivery date. Did everything possible- received it sooner as expected. The stuff is as usual amazing!
August 8, 2025
Reply from Milla
Dear Gabriela,
Thank you so much for your kind words and wonderful feedback!
We’re truly happy to hear that you had such a positive experience with us, and that everything arrived on time—especially when it was a close call! Our team always strives to go the extra mile, and knowing it made a difference for you means the world to us.
We’re also thrilled that you love the item—it’s always a pleasure to hear when our pieces meet (or exceed!) expectations.
Wishing you all the best, and we look forward to assisting you again in the future!
Awful return policy
Awful return policy! Don’t buy from this company! I have purchased from many companies w quality merchandise and have never experienced a return difficulty. I purchased a dress for my daughters wedding wring size so I EXCHANGED for different size same dress still didn’t fit but was not permitted to return. Evidently if you exchange you can’t return. Ridiculous!! Customer care was useless and answers multiple times w a generated response. It’s 2025 Mills! People mostly ship on line and need the option of exchange and return! So I’m out the money but oh yeah “I can sell it” I was told
August 12, 2025
Unprompted review
Reply from Milla
Dear Margaret,
We are truly sorry to hear about your experience, and we completely understand your frustration. We sincerely apologize for any inconvenience this has caused.
Unfortunately, as per our policy, which is clearly mentioned on our website, we allow only one exchange per order. We understand that shopping online can be challenging, and we truly strive to make the process as smooth as possible for our customers.
Please rest assured that we will investigate this situation to ensure we continue improving our services and policies. Your feedback is incredibly valuable to us, and we will take it into account as we work towards enhancing our customer experience.
If there is anything else we can do to assist you or if you have further questions, please don’t hesitate to reach out.
Terrible customer care
If I could give zero I would. Bought a dress exchanged the size same dress still didn’t fit but was not allowed to exchange or return only permitted one exchange. Out the money!! If I had returned and purchased again I would have been able to return and been refunded. Ridiculous policy ! It’s 2025 Mills!! Shopping on line people need to be able yo exchange and return wo financial burden
August 3, 2025
Reply from Milla
Dear Margaret,
We are truly sorry to hear about your experience, and we completely understand your frustration. We sincerely apologize for any inconvenience this has caused.
Unfortunately, as per our policy, which is clearly mentioned on our website, we allow only one exchange per order. We understand that shopping online can be challenging, and we truly strive to make the process as smooth as possible for our customers.
Please rest assured that we will investigate this situation to ensure we continue improving our services and policies. Your feedback is incredibly valuable to us, and we will take it into account as we work towards enhancing our customer experience.
If there is anything else we can do to assist you or if you have further questions, please don’t hesitate to reach out.
Reply from Milla
Dear Madalina,
Thank you so much for your wonderful feedback! Hearing that you had a perfect dress and service is the highest compliment our team could receive. 💖
We take great pride in crafting beautiful dresses and are equally committed to providing an excellent experience for every customer. Your kind words are a wonderful validation of our efforts and they truly motivate us to continue doing what we love.
We appreciate you taking the time to share your positive experience, and we hope to have the pleasure of serving you again in the future!
Warm regards,
Milla Team
My experience with Mila was absolutely…
My experience with Mila was absolutely beautiful! 🩵 The dress I chose wasn’t just clothing—it became part of two deeply meaningful moments in my life: my bridal shower and the launch of Sacred Escapes, a 21-day digital retreat I created for women seeking rest and reflection.
The dress made me feel powerful, soft, and grounded all at once—exactly the energy I wanted to carry into both my personal celebration and my creative work. It photographed perfectly and moved with such ease and grace.
I tagged Mila in several videos on TikTok and Facebook where the dress is featured front and center. I’d love for the Mila team to check them out—and even consider showcasing one on your site to show real customers living in your pieces. It’s a stunning example of how fashion can help tell a story.
(You can find my videos under the hashtags #SacredEscapes and #FromSanJuanToSamaná)
Thank you for creating something so effortlessly beautiful and so aligned with the moment I was stepping into.
July 23, 2025
Great company and amazing dress!
Customer service was wonderful (they were able to apply a promo code to order when I reached out by email due to forgetting), dress was beautiful and fit as expected, and it arrived on time despite what it seemed initially like a delay. Thank you so much!
July 18, 2025
Reply from Milla
Dear Nataliya,
Thank you so much for your kind words and thoughtful feedback!
We’re truly delighted to hear that you had a positive experience—from our customer service to the fit and timely arrival of your dress. It means a lot to us that we could assist with your order and ensure everything went smoothly.
Wishing you all the best, and thank you again for choosing us for such a special moment!
Reply from Milla
Hi,
Thank you so much for your kind words! We're truly glad to hear that you had a positive experience with our team. Providing timely and professional service is always our priority. Please don’t hesitate to reach out if there’s anything else we can assist you with!
It was nice experience.Dress was very…
It was nice experience.Dress was very nice and the colour it was exactly the same as the dress from the site.Unfortunately the dress didn’t fit my.
July 17, 2025
Reply from Milla
Dear Gabriela,
Thank you for sharing your experience with us.
We're so pleased to hear that you loved the dress and that the color matched your expectations — we always strive to reflect our designs as accurately as possible online. We're truly sorry to hear that the fit wasn't quite right this time.
Your reference number #40679 has been noted, and if there’s anything we can do to assist you — whether it’s with an exchange, sizing advice, or a future order — please don’t hesitate to reach out. We’d love the chance to make your next experience with us absolutely perfect.
Warmest regards,
Milla Team
I cannot thank the team enough for…
I cannot thank the team enough for their help, I had to order the dress close to an event and the person on the support team helped me not only to advised which size will suit me best but also helped me get my ordered dress to be shifted in plenty of time.
The dress was immaculate and it's a very high standard quality, I cannot wait to order another dress for the next event that I will attend to.
To everyone at Milla Team thank you so much xoxoxo
July 3, 2025
Reply from Milla
Dear Myriam,
Thank you for your heartfelt message — it truly made our day!
We’re so glad we could assist you in finding the perfect size and ensuring your dress arrived in time for your event. It means a lot to hear that you were happy with both our service and the quality of the dress. Your kind words are the best reward for our team, and we’ll be sure to pass your thanks along to everyone involved.
We’ve noted your reference number #40523, and we absolutely can’t wait to help you find something special for your next event.
With warmest thanks and all our best,
Milla Team
Loved my dress!
Loved my dress!! Arrived on time (selected de express delivery), the packaging was really good, sinzing accurate and the quality amazing!
July 21, 2025
Reply from Milla
Dear Anika,
Thank you so much for your kind words — we’re thrilled to hear you loved your dress! 🌟
It’s wonderful to know that everything met your expectations — from the timely express delivery and thoughtful packaging to the accurate sizing and quality. Your feedback truly means a lot to us.
We’ve noted your reference number #40726 for our records, and we hope to have the pleasure of serving you again soon!
If you ever need anything or have questions in the future, feel free to reach out.
Warm regards,
Milla team
Unfortunately there is no reply
Unfortunately the dress is too small. However despite filling the request to send it back, i did not receive any instructions or lables to ship it back. Please provide me with these informations as soon as possible!
July 17, 2025
Reply from Milla
Dear Mirja,
Thank you for your message, and we're very sorry for the inconvenience!
We approved your return request on July 25th, and the return instructions were sent the same day. It’s possible that the email landed in your spam or junk folder. To be sure, we’ve just re-sent the instructions to your email — please check your inbox and spam folder.
If you still don’t see the email, let us know and we’ll assist you further right away.
Warm regards,
Milla Team
The whole experience was very nice and…
The whole experience was very nice and a customer service, very friendly and helpeful, understanding. The delivery was pretty fast. So I'm very happy would buy there again.
July 18, 2025
Reply from Milla
Dear Darya,
Thank you so much for your kind words and positive feedback! We're delighted to hear that you had a great experience with us and that our customer service team was friendly, helpful, and understanding. We're also glad the delivery met your expectations.
It means a lot to us to know you're happy with your purchase, and we truly appreciate your support. We look forward to serving you again in the future!
I had a great experience shopping with…
I had a great experience shopping with this brand! We placed an urgent order two weeks before our event, and it arrived right on time. We’re really grateful for the quick and reliable service, and the quality of the item was amazing. Highly recommend!
June 25, 2025
Unprompted review
Reply from Milla
Dear Victoria,
Thank you so much for your wonderful feedback! We’re delighted to hear that your order arrived on time and that you’re happy with the quality of your dress. It means a lot to us to know we could be part of your special event.
We truly appreciate your recommendation and look forward to assisting you again in the future!
The dress is perfect
The dress is perfect. Very fast delivery and helpful customer service. Unfortunately I found 2 websites with exactly the same dress with much lower price. Im curious now how is it possible…
July 4, 2025
Reply from Milla
Hello,
Thank you so much for your kind feedback! We’re truly delighted to hear that you’re happy with the dress, appreciated the fast delivery, and found our customer service helpful — that means a lot to us.
Regarding the websites you mentioned, we completely understand your concern. Please be aware that MILLA dresses are sold exclusively through our official website and a network of authorized partner boutiques. If you’ve found the same dress listed at a significantly lower price elsewhere, there’s a high chance those websites may be fraudulent or selling counterfeit items.
We always advise our customers to be cautious when shopping online, as unauthorized sellers often use our photos without permission and may not deliver the product shown — or deliver anything at all.
If you’d like, you’re welcome to share the links with us, and we’d be happy to look into them further.
Everything as it should be.
I took a risk and ordered a dress that was pretty out there for me style wise. The package arrived wrapped up beautifully, not to mention the box itself was gorgeous. Nice branding move! The dress arrived quickly and the quality was great. Ultimately, the dress didn't fit as I hoped and was itchy under the armpit area. I just knew I couldn't make it work. Return was easy and hassle free.
June 10, 2025
Reply from Milla
Dear Bend,
Thank you so much for taking the time to share your experience with us! ✨
We’re truly glad to hear that your order arrived quickly, beautifully packaged, and met your expectations in terms of quality. While we're sorry to hear the dress didn’t quite work out for you in the end, we're happy the return process was smooth and stress-free.
We appreciate your kind words and thoughtful feedback - it means a lot to us. If you ever decide to give us another try, we’ll be here to help you find the perfect fit. 💘
Warm regards,
Milla Team
I LOVE THE GOWNS!!!
I LOVE THE GOWNS! THE DESIGN, FABRICS…
FINELY PACKED, THE BOX, RIBBON
FAST DELIVERY
EASY RETURNS
July 1, 2025
Reply from Milla
Hi dear,
Thank you so much for your wonderful feedback! 💖
We’re thrilled to hear you loved the gowns, the design, and the whole experience—from packaging to delivery. Your satisfaction means the world to us!
If you ever need anything else, we’re here for you. Enjoy your beautiful dress!
Reply from Milla
Dear Larry,
Thank you for your feedback! We're so glad to hear that your order arrived on time and that our communication met your expectations. Clear and timely updates are something we always aim for, and we’re happy it made your experience smooth.
We hope you love your Milla piece and look forward to serving you again! 💛
I’ve received a wrong dress
I’ve received a wrong dress , and I’ve been told to return the dress to the post office for exchange , the shop should send me a courier to take the dress not me .
June 23, 2025
Reply from Milla
Dear Shaikha,
We’re genuinely sorry to hear about your experience and sincerely apologize for the inconvenience caused. Please be assured that we are fully committed to resolving this situation as quickly and smoothly as possible.
Our team is already in touch and actively working to ensure that the correct dress is delivered to you as quickly as possible. Additionally, we will arrange for a courier to collect the incorrect item, so you don’t need to manage the return on your own.
We genuinely appreciate your patience and understanding during this process and are grateful for the opportunity to make things right.
Warm regards,
Milla Team
The dress is incredible
The dress is incredible, the workmanship and material are on par with world-class designers.
June 16, 2025
Reply from Milla
Dear Elena,
Thank you so much for your kind words!
We’re truly honored to hear that you loved the dress and appreciated the craftsmanship and quality — it means the world to us.
Your feedback inspires our team to keep creating with passion and care ♥
Wishing you unforgettable moments in your Milla Nova gown!
Excellent quality
Excellent quality. They are even better than how they appear online. Fit true to size. Exceeded my expectations. Beautiful dresses.
June 29, 2025
Unprompted review
Reply from Milla
Dear Maria,
Thank you so much for your kind words and wonderful feedback! 💞
We’re truly delighted to hear that the dresses exceeded your expectations and that you found the quality and fit to be just right. Your satisfaction means the world to us, and it's incredibly rewarding to know that you’re happy with your purchase.
Wishing you many beautiful moments in your Milla look! ✨
Warm regards,
Milla Team
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