NORMAL Reviews 331

The team urgently took care of my issue and went above and beyond. I’ve purchased before and will do so again.

I'm pretty disappointed and would not reccomend anyone purchases them. Would say their products are far from 'normal'!

A year back I had the Darcy and got a refund because the silicone around the charger point broke - thought it was just a one off thing as the response was that they have changed how they make the charger point area.

I decided to try them again a year later and ordered the 'Billie' vibrator. It stopped working after only having it for 2 weeks. I received a replacement one this week (same one, Billie) and it stopped working again. Put it on charge overnight to see if it was just out of battery. It won't turn on, the light flashes but nothing happens - same thing that happened to the first.

Will not be purchasing again as they are just too unreliable and I have little faith or time to spend on going through and trying a different one.

I bought a toy a couple of months ago. It’s not right for me and I’ve tried contacting them for a refund under the 100 day stand (when I purchased the toy the 100 day stand offer meant a full refund not just an exchange as it says now on their website) but there’s been no reply. I’ve emailed twice and contacted on Instagram. It’s been 3 weeks since I’ve initiated contact and nothing

i genuinely love the aesthetics and incentives of this company but i ordered a frankie and a couple more items around 6 days ago and the normal team said it will be around a week for me to get notices about shipping, ive tried emailing the team twice but i still havent gotten back any reply.
I dont have any updates and i cant contact the team pls help.......... i just wanna talk 😭

update: i got notice that shipping IS on its way but still the way the customer service team ghosted me was kinda nerve wrecking

I love the educational aspect of your company and engaging members of the public to embrace sexual health and make it become less of a stigma. Always had such a positive experience learning new things and experimenting with products which have helped me tremendously.

Love the products, and I love the whole concept of this company.

Came quickly and discreetly. My boyfriend and I love it for partner use and for individual use. Cleaning spray and lube are also both great and work very well ;)

Piper is amazing, perfect, smooth and soft the experience with normal has been awesome and I cannot wait to continue using it xx

Easy to find guides on products.
Simple instructions.
Easy to follow content.
Bright and vibrant products that make you smile 😉😉

This company is simply incredible! Not only have I learnt a tonne by following their instagram profile I have also learnt so much about my own body since using their toys!! I had never owned sex toys before but I decided to take the leap and purchase an item… then another, then another! They are great to use alone and with a partner. I love the bags that come to store them… I don’t have to be worried about anyone going into my top drawer as all they’ll find is an adorable pouch!
I can’t get over the amazing work that Georgia is doing to encourage people to talk about sex and explore what makes them feel good.
Thank you, thank you, thank you to Georgia and the team at Normal!

Shipping was fast and discrete, the packaging is great and so far happy with my new toys!

I bought the piper vibrator, the vibrations within the larger part of the toy are great 5 stars! However I found the shorter part of the toy slightly awkward to hit the right spot of the clitoris and not enough vibrations coming through it to give enough clitoral stimulation while using the larger part vaginally

THE BEST toy I’ve ever used, the shape is perfect and comfortable, not over stimulating. It’s amazing. Thank you

The on/ off botton is a bit annoying. But otherwise good.

My Frankie product will not charge anymore after leaving it on the charger for hours. Just keeps dying after only a few months of having it. Reached out in regards to warranty and have not heard back in 3 days when they are supposed to have great customer service. Very disappointed.

Awesome product! Not only the experience but also the package, bag, and design. I'm really loving it!

Fast delivery, friendly service, great discount. Big O well worth it.

Great service! The products do a good job too and are cute