Ittaxi Reviews 

We booked a cab via the hotel and he turned up on time at 4 am….. that’s what the one star is for. Unfortunately the driver of ‘ Monza 51’ went on to steal €50 from us. The fare was €53, I handed him a €50 note from my purse, and my husband went to get the remainder of the fare money from his wallet. The taxi driver then showed me a €10 note and said that was what I had given him. That was totally untrue, I know exactly how much was in my purse...I had only the €50 note which I gave him. We questioned the problem with him however the driver of Monza 51 was adamant I gave him €10 not €50. We felt very vulnerable at the airport, there was no one else around and our bags were in the boot so we reluctantly gave him more money to pay the fare. We reported the matter to the police, as we regard this as theft. We have had a great stay in Rome however this is not a good advertisement for the city's taxi service, and is a very unsettling experience which has changed our view of Rome.

Booking was very easy. No app needed. I used the phone number and spoke to a lady who greeted me in Italian. I asked for English and she replied immediately with very good English. I booked a taxi for 0800 the next day from the south of Bari city to the airport. A 25 minute drive in good conditions. 10 minutes later I received a text confirming my booking and informing me that the another text would arrive about 10 minutes before the taxi arrived. This all happened perfectly. The driver was great. The fare was 25 €. Great service and good value. Better than Uber.

Worst customer experience I have ever had. Booked it last night for a 4am trip from Rome to airport (FCO) and found the app very confusing for a start, when I put in my address and then read the booking the address changed , deleted the booking and entered a second time in case I made a mistake and the same happened . I checked the address it inserted and it seamed to be on a parallel street . Rang customer service to check and also to try agree a max price (like Uber) and got the rudest man who basically growled at me , I couldn’t believe I was speaking to a contact centre agent. So had a bad feeling all along , was worried all night that they wouldn’t be there in the morning on time and as we were putting our kids on flights was especially worried. Anyway no sign of taxi at designated time, and when I checked on the app I noticed the booking had been cancelled . I then booked an uber which arrived in 4 mins and gave me a price , got to airport and kids made their flights . Will never use the ittaxi again and will be sure to mention it to friends and family many of whom are regular visitors to Rome. Disgracefully service , both online and offline.

Disgraceful. Calculated estimated fare via ChatGPT based on the tariff listed on itTaxi Assisi's own website. Phoned to arrange it, was told it would be €50, which was slightly more than the calculation but we went with it. €50 was spelled out, 5-0, there was no ambiguity, that was a fixed price I was quoted. Driver arrives, literally throws our suitcase in the car. Then when we arrive, after a short 10-15 minute drive, he gets aggressive and claims it's metered for €75. We refused and he took photos of us (😎👋) and started screaming at us. Refused to take our €50 note for several minutes, then he changed to wanting €60. Eventually he snatched €55 from our hand. VERY aggressive driver, unpleasant experience, scam. Looking at trust pilot reviews we're not the only ones to have experienced this. "Don't ever use this taxi company again" were his parting remarks -- believe me, we won't!

Taxi # 5163 is a thief
38 euro for vatican to colosseum then charged me 48.

Con men and thieves. I was charged 20 Euro for a 4-kilometer ride from Malpensa Airport to the hotel. Outrageous. These hacks should lose their hack license.

Our driver Gaetano was honest, helpful, respectable & his vehicle was spacious & clean. I immediately felt safe when Gaetano intervened while I was respectfully declining a ride with another driver who was an unregistered uber driver & using his dad’s registration uber licence while trying to pressure us. Gaetano saved the day, saved us money as the other guy was trying to scam us & he got us to the airport from the Palermo port.
Thank you Gaetano, you’re the best!!!

WORSE TAXI COMPANY EVER.
You are better off walking to your destination

Scam . Duplicate transaction for one trip 26*2 euro for 12 min ride , and don’t return my money . Don’t ever use this app in Milan .

Dont use this taxicompany they charge you 60 euro for 2 p instead op the agreed price of 20 euro and the police supports them in this. This was in sicilie italy

The way we were handled feels like a complete scam. Our taxi driver airport-hotel (shared taxi 20€) told us to book a taxi back to the airport through the app, would be same service & same price. So we did. There’s no option on the app to choose between private or shared, so we figured it would be shared either way. The driver came to pick us up, so far no payment information. We figured there were no other clients or we still needed to pick them up. Arriving at the airport the price suddenly was 60€. We would have never taken a private taxi, that was not our intention. It feels like taking advantage of tourists and thus, a total scam.

It was very easy and straight forward to book a taxi. Final confirmation just come some minutes before departure when a taxi excepts your offer. Taxi driver was even some minutes early. Fixed fare to airport was applied - Perfect!

it's not even worth a star. I was stranded at 4am on a Monday morning despite booking a taxi from Rome near Termini to Ciampino airport 3 DAYS IN ADVANCE. On the day I needed the taxi, at 3.30am I reach out to their call center just to double check my booking was still valid and they were mocking me saying:"You shouldn't be calling us if you have a taxi already booked, just wait!" and after half an hour, when I needed the taxi, my ride was simply cancelled. Needless to say the amount of calls I made to them afterwards were I was put on hold or the call was dropped etc. Luckily I found a taxi at 5am that morning with another company and I was able to take the plane. Unbelievable amount of stress. Also keep in mind the app is very deceitful because it shows you "taxi available in 5 minutes", then you click the button and, most of the times, it starts looking for drivers in an endless loop. Last but not least, it was 4am of a Monday morning on November 10th....it wasn't peak time, summer, etc... Rome was just a DESERT and still no taxi from Ittaxi. Simply awful and shameful, worst taxi experience of my life.

used from train station took 2 taxi. we were charged 50 euro. our friends 15. the guy took our money so fast and said go. conned first minutes in rome from train station

doesnt deserve one star. horrible company along with radio taxis. tried to call a taxi in lake como and was stranded all alone all night as couldnt get a taxi. i rang radio taxis a couple of times and they hung up on me and my battery died, as a single female alone i was terrified my hotel was a 2 hour walk up in the mountains which i wouldnt have been able to navigate, please be aware there are no taxis in lake como after 10pm it seems!! ittaxis please do better!!

Avoid at all costs! Unfortunately, there’s no Uber or Bolt in Italy, otherwise we would have never used this company. The driver took three unnecessary detours just to charge us more. We were traveling with a small child, but the driver had no scruples. We didn’t feel safe at all, and when we asked him to stop because the detour was unreasonable, he insulted us. Absolutely to be avoided.

Avoid this scammers
I took this taxi today from bolognina to Marconi airport
Called them and on the phone agreed between €12-€18 and I’ve booked it
Taxi arrived on time got in and when we got to the airport the driver said €26!
They’re just scammers nothing more than that!
Avoid

Booked it taxi more than 10 times , 10 out of 10 times taxi app failed to deliver taxi .

Dont bother with it taxi . A lemon app.
Just go with uber.

Ordered through uber, 61.71 euros , taxi later charged 111.50 euros through Uber , IT TAXI Are scammers and secretly charge way over to your card , meter said 44 euros . Italy has left a foul taste. THIEFS

We booked a taxi to go to the airport at 4 AM, we got a text message the taxi has a problem, we are looking for a replacement, 30 minutes we get a message there is no taxi available. We had to run to a station find transport there at 4:30, only to get charged double the fee. I had to pay 100 Euro for a 40 Euro ride, never again this taxi service.