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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the team's efficiency, helpfulness, and quick response times in resolving issues. Many people appreciate the product's functionality, ease of use, and regular updates, finding it a reliable and effective tool for their needs. The user experience is often described as straightforward and intuitive, making the software accessible even for beginners. However, some customers also noted issues with license activation, particularly after reinstalling operating systems or migrating to new computers, experiencing difficulties with license management. A few other people also felt that customer support was occasionally difficult to reach or unresponsive through traditional channels, requiring public reviews to get attention.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting its responsiveness and... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the product as a "set it and... See more

Response time

Users describe positive interactions with response times. Many customers praise the prompt and quick... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the quick resolution... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of use and intuitive design. Many... See more

Based on these reviews

Rated 5 out of 5 stars

iTubeGo does exactly what it claims to do and is very effective. The GUI is easy to use and options are straightforward. It is updated frequently which shows me the developers care about their product... See more

Company replied

Rated 5 out of 5 stars

I’ve been using this software for several years now, and it has consistently performed flawlessly. It’s simple to use and makes downloading from different sources quick and hassle-free. Recently, I ra... See more

Rated 5 out of 5 stars

Bought iTubeGo 5 years ago. Fantastic downloader, regular updates to fix reported bugs. The best thing is it's customer service, less tha 12 hours reply and very helpful. I'm based in the UK and aroun... See more

Company replied

Rated 5 out of 5 stars

This is my third interaction with the staff. Excellent communication from the company when issues came up while downloading. They were very quick to fix all issues. I wish I had the name of the pe... See more

Company replied


Company details

  1. Software Company

Information provided by various external sources

Powerful music and video downloader, download from YouTube, Dailymotion, Facebook, Spotify, Amazon, SounClound and 1000+ streaming websites without quality loss, convert to MP4, MP3, HD MP4 on Windows/Mac.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A really good product for downloading…

A really good product for downloading videos. Use it often to download playlist from youtube.

And the support has been really good the two times when I have had some issues

December 5, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Björn Englund,
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
iTubego Support Team

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Rated 5 out of 5 stars

JOSEPH KELLY-SEY

JOSEPH KELLY-SEY
I BOUGHT THE PROGRAM 2
ORDER NO 20221119123318766322
ORDER NO20240808210905558538
AND I HAVE A NEW COMPUTER,HOW CAN I TRANSFER TO MY NEW ONE.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Software for a great price

Excellent Software for a great price. Love the great customer service.

November 30, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Yvette Walker,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iTubego Support Team

Rated 5 out of 5 stars

I'm delighted with my experience with…

I'm delighted with my experience with the ItubeGo team.
They are incredibly responsive and resolved my issue on the very first exchange. Having purchased their lifetime product, I can confirm that the warranty is also for life. Well done, and thank you again.
Recommending ItubeGo isn't enough; we must strongly encourage everyone to contact them.

November 25, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear tebib rachid,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iTubego Support Team

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Rated 5 out of 5 stars

Fast and simple solution to my issue

Fast and simple solution to my issue, responsive service department, could not ask for anything else.

November 27, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear TIM HUBER,
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
iTubego Support Team

Rated 5 out of 5 stars

Prompt efficient service and problem solved

Prompt efficient

November 24, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Lloyd Gore,
Thank you for your review.
We are glad that the program helps you and we will provide you with a better experience in the following days.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

Thanks

Thanks. Everything is ok

November 20, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Crucco,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

Registration issue

I faced issue with register the product after an accidentally unistallation wthout unregister before. My code had been reset within a few hours and i could register it again. Great support.

November 24, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Csaba,
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
iTubego Support Team

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Rated 5 out of 5 stars

Great Customer Service

Thus us a product that delivers. I've used it for years. I recently encountered a problem after U had to reset my computer. One email sent to support and the prob;em was solved. Great customer service.

November 21, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Jim Gach,
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
iTubego Support Team

Rated 5 out of 5 stars

Bought iTubeGo 5 years ago

Bought iTubeGo 5 years ago. Fantastic downloader, regular updates to fix reported bugs. The best thing is it's customer service, less tha 12 hours reply and very helpful. I'm based in the UK and around £30 for 1 PC lifetime license is money well spent. Keep up the good work.

November 22, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear User,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iTubego Support Team

Rated 5 out of 5 stars

Good software and nice service

I use the program daily and am very happy with it. Recently, I had to replace my PC because the old one was broken. I logged out of iTubego on the old computer, but could not register the license on the new computer.

I contacted support, and in a short amount of time, they had reset the license so I could register it on my new computer.

That is service.....

November 19, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Torben,
Thank you so much for your kind feedback.
It is our pleasure to offer service to you.
Please feel free to contact us if you have any problems.
Have a nice day!
iTubego Support Team

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Rated 5 out of 5 stars

A Powerful, Intuitive, and Reliable Downloading Tool

I highly recommend iTubeGo. It's a fantastic and versatile product with robust options for legal video downloading. I'm particularly impressed by its ability to convert videos on the fly to various formats, which is incredibly efficient.

The program is exceptionally user-friendly. It features a built-in browser to easily navigate and check websites, and its configuration options are very intuitive, making the whole process smooth even for less tech-savvy users.

Furthermore, their technical support is impeccable—they are responsive, helpful, and resolve issues quickly.

A top-tier tool that delivers on its promises. Five stars!

November 17, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Enrique,
Thank you for your review.
We are glad that the program helps you and we will provide you with a better experience in the following days.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

Fast and efficient service

I had trouble registering the purchase key, but I sent an email to support and received a solution in less than an hour.

November 17, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Joaquim Mateo Quatrecases,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 4 out of 5 stars

Very good software, but...

Very good software, it does what you're looking for with very few exceptions
Also the support is very good and very professional
I give just four stars because every time you have to install the software from zero (you uninstall it inadvertently or you had just to reinstall Windows), you must contact the support because they count each installation as another computer, and the license you got is just for one PC so, you'll not be able to activate it without their assistance (they have to reset something)
Should be so easy for the first installation load a log file to their server with the hardware config and the related customer purchasing data (1Kb of file? Maybe 2?), Microsoft did it ages ago, so this feature is not unreal, very easy for anyone that will save time and patience!

November 13, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Andrea Z,
Thank you for your review.
We are glad that the program helps you and we will provide you with a better experience in the following days.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

Quick response time.

November 10, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear MJ Nunag,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

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Rated 2 out of 5 stars

Very bad customer service

There is nothing to complain about regarding their video downloading but their customer service is very bad. I recently paid $79 (CAD) for their Pro version. They sent me the license key but I accidentally deleted it before activating it. I have asked them to send it back to me many times, but they are telling me to activate it in other ways but they are not sending me the license key again. Due to this, I am unable to activate it. Also, I have not been sent the confirmation email for the $79 payment. The $79 I paid has gone to waste.

September 22, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Tamil United Church,
I apologize sincerely for the inconvenience caused.
We failed to find your email. Would you please tell me if you have contacted us?
If not, you can send email to contact@itubego.com. Then we will check and help you solve this problem.
Many thanks for your understanding.
iTubego Support Team

Rated 5 out of 5 stars

Five stars

I know this company now for a long time and I made always best experience with them. If you have a software problem it takes not long and iTubeGo will fixed it! For that from me five stars+ !

November 7, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Michael Glombek,
Many thanks for choosing our services,
We're happy to see you're satisfied with the service.
iTubego Support Team

Rated 5 out of 5 stars

Then vs Now - There is a difference !!!

I had issues with the app a while back and my worse nightmare was getting someone to talk to me. I had no other option than writing a review back then to get the team's attention. I expected the same this time when I had issues with my Musify app and I responded to a previous thread in my inbox, to my surprise, I not only got a reply but I was also offered a new account to get the job done while the team fixes the original error (Musify was not downloading Spotify, I was given a new login for iTubeGo to get the job done). Though, iTubeGo only converts one file at a time but it worked. 5 Star to the team.

November 5, 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Gabriel Green,
Thank you for your review.
We are glad that the program helps you and we will provide you with a better experience in the following days.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

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