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Rated 1 out of 5 stars

Do not buy from these people. They promote online bullying. I used to get my products from Cathleen Serrano and she is not a nice person. Instead of promoting the products she sits all day bashing wom... See more

Rated 5 out of 5 stars

I love these products! Perimenopause symptoms starting, lack of sleep, tummy bloat and absolutely no energy then started these products lost weight, no bloat, so much energy with no dips and spikes an... See more

Company replied

Rated 1 out of 5 stars

A friend on FB recommended IT WORKS Well sadly after spending a lot of money and following guidelines that she suggested I follow and following the QR code send in my 30 month package With aloe... See more

Company replied

Rated 5 out of 5 stars

I started ordering itworks products for the Greens and thermofightx! The thermofightx is my favorite thing ever it replaces my morning coffee. I feel better and have more energy, plus it's cheaper... See more

Company replied

Company details

  1. Vitamin and Supplements Store
  2. Cosmetics Store
  3. Weight Loss Service

Written by the company

It Works! is known for results-driven products like Skinny Brew, Slimming Gummies, and the Skinny Wrap. Offering a full range of innovative products in the nutrition, lifestyle, and beauty categories.


Contact info

2.8

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I have no idea what this supplement is…

I have no idea what this supplement is supposed to do-but all I do know is it gives me heartburn, and upset stomach. I am disappointed that I have no way to stop future products-and it’s like I am left not knowing what I’m taking, why I’m taking it, and feeling ill from it. I sent a note to the person I signed up with-and it appears I’m being ignored. I wasn’t looking to join another MLS or club. At this point-I just want my subscription cancelled. Who do I call? The number I’m trying is not attended. The minute I joined, I was asked to put a positive review on my account, praising how much I love it..I didn’t even try the stuff-so no-that’s not truth in advertisement in my opinion. Does anyone know how to cancel? Do I need to file a complaint thru the State? Anyone?

April 4, 2024
Unprompted review
It Works!® logo

Reply from It Works!®

Hello Nancy,

We are so sorry to hear about this matter. We would like to help to cancel your subscription but we will need more information to identify your account.

Please email us at compliance@itworks.com and in the subject line: Trustpilot with your full address, phone number, email address or IT WORKS! account ID number.

We will await your response.

Sincerely,

IT WORKS!

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Rated 1 out of 5 stars

Again this company failed

Again this company failed. I canceled and you took money out of my account after you replied back that this would not happen!. Please refund my money back into my account ASAP!

April 26, 2024
Unprompted review
It Works!® logo

Reply from It Works!®

Hello,

We are sorry to hear about this matter. Our records show that you received an immediate credit on April 26, 2024. We wish you well.

Sincerely,

IT WORKS!

Rated 1 out of 5 stars

Do not fall for this

Do not fall for this! This whole company is a joke! After speaking with a rep that works for them I agreed to a 1 TIME PAYMENT for a month supply. I had in text messages with the rep that I did not want to subscribe to anything and I would contact her if I wanted to go farther with the weight loss subscription. The following month they took over a hundred dollars from my account WITHOUT my consent! When I contacted the company and put a ticket in with them to cancel the order within 6 hours of them taking money from my bank account. Mind you this was on a Sunday morning. I heard nothing and then Monday morning I called them to request that it be canceled as I did not sign up for this and they proceeded to tell me that they could not cancel my order because there warehouse works offline and have no phone and they had no way to cancel it! (Sorry but this is a lie, with today’s technology come on now)I then reached out to the rep that I had ordered from the first time and what I thought was the only time and she was very nice at first was going to go above and beyond to help me get that order canceled and my money back that they had no right taking! She even offered to buy the product off me once it was delivered to me. I have reached out to her numerous times and now no reply! But the company says if I return it unopened they will give me a refund that would take up to 30 days. lol really? So they want me to pay to ship it back? Um NO, because then I’m out the money to ship it back! This is a scam and a real joke! I really kick myself in the butt for not reading the reviews about this company! DO NOT FALL FOR THIS! I AM TRYING TO SAVE YOU FROM HELL!

March 23, 2024
Unprompted review
It Works!® logo

Reply from It Works!®

Hello Kenny,

We are sorry to hear about this matter. We would be happy to investigate further if you would email us at compliance@itworks.com and in the subject line add Trustpilot. We were unable to locate your account and would need more information.

Sincerely,

IT WORKS!

Rated 1 out of 5 stars

This is a scam

This is a scam! Do not buy!!!! It does not work it makes you gain weight! I've been watching someone i know sell this and shes gained alot weight! Think about it if it did work big pharma would be all over this to make money! Look at the reviews they even have law suits against them!

March 28, 2024
Unprompted review
It Works!® logo

Reply from It Works!®

Hello,

We are sorry to hear about this. If you have any questions or concerns about the product, please contact our Product Coach at productcoach@itworks.com

Sincerely,

IT WORKS!

Rated 1 out of 5 stars

If I could give customer service…

If I could give customer service representatives -10 I would. My distributor is great but customer service keeps cancelling my account for NO REASON. This is the second time in less than 2 months. The first time was because I was waiting for my bank card the second time
my order was suppose to be processed on March 2nd they cancelled my account 3 days after I made a one time purchase & one day before my auto shipment for absolutely no reason. Figure it out!!

March 22, 2024
Unprompted review
It Works!® logo

Reply from It Works!®

Hello Amber,

We are sorry to hear about this matter. Please contact us at https://itworks.com/contactus .

Sincerely,

IT WORKS!

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Rated 1 out of 5 stars

I was interested in trying the…gummies

I was interested in trying the products. I signed up but in less than 24 hours decided to hold off pending more research. I tried to sign in to my account but the link does not work. The website does not work. Fortunately my payment method allowed me to immediately cancel autopay, but this may be an expensive lesson for what appears to be a scam website.

March 21, 2024
Unprompted review
It Works!® logo

Reply from It Works!®


Hello,

We are sorry to hear about this atter. However, we would like to give you our official website to make sure this is the site you used - https://itworks.com/ . We would be more than happy to investigate this matter further if you would contact our Support Team at https://itworks.com/contactus We also provide a Chat option.

Sincerely,

IT WORKS!

Rated 1 out of 5 stars

Horrible company ! Scammers !!

I would give zero Stars if I could! Do not and I repeat do not order from this company! I paid over $200 , I got gummies that are completely rancid they are disgusting they have gone bad even my son was spitting them out.
All their products smell horrible like pine or gone bad and leave your hair feeling heavy and do not do what they promise to do. I spent over $200 for products that I'll never use and gummies that have gone bad I requested a refund right away I explained that the gummies are literally Rancid as they have been probably sitting in shelves for months and months however they will not refund me they say they do not have a money back guarantee and they basically do not care that I am not happy with the productsand got bad gummies. Do not order from this company, absolutely horrible products and horrible customer service and satisfaction. Now I am stuck with products I will never use and gummies I threw in the garbage. Horrible
Experience.

March 4, 2024
Unprompted review
It Works!® logo

Reply from It Works!®

Hello,

We are sorry to hear about this matter. If you have any questions or concerns about any of our products - please contact the Product Coach at productcoach@itworks.com

We wish you well.

Sincerely,

IT WORKS!

Rated 5 out of 5 stars

Finally

Finally, after months of phone calls with it works. I finally got a hold of their claims/recovery department, and got my problem resolved. They are reimbursing me for the extra charges that they made on my credit card. I am very grateful for that. But in the future, I will never do business with them again.

March 1, 2024
Unprompted review
It Works!® logo

Reply from It Works!®

Hello Linda,

We are happy to hear you got this matter resolved. And we wish you well!

Sincerely,

IT WORKS!

Rated 1 out of 5 stars

Scammers

Do not, I repeat, no not sign up for auto ship. I thought I had canceled mine after the mandatory 90 day commitment only to find out that the lady only put in a pause on the shipment. I got charged for 2 shipments that went to an old address and are now lost. They would not refund my money or recognize their mistake. They stole over 200 bucks from me and I have absolutely nothing to show for it. Please don’t even risk it, I didn’t even lose any weight on the stuff I did willingly purchase.

January 28, 2024
Unprompted review
It Works!® logo

Reply from It Works!®

Hello Jessica,

Please contact our customer service team and they will be happy to assist at https://itworks.com/contactus

Sincerely,

IT WORKS!

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Rated 1 out of 5 stars

It doesn’t work

February 29, 2024
Unprompted review
It Works!® logo

Reply from It Works!®

Hello Allison,

We are sorry you did not see the results you were hoping for. However, our records show you only used the product for 1 month. IT WORKS! products produce different results for different people, with results dependent on several factors including, but not limited to, using the products as directed, diet, and lifestyle. Specific results are never guaranteed and a money back guarantee is not offered. Customers should always follow the directions noted with each product received.

If you have any further questions about the products, please contact our ProductCoach@itworks.com

Sincerely,

IT WORKS!

Rated 1 out of 5 stars

I did not get the results I was told I…

I did not get the results I was told I should get. I contacted the seller to get more help and she is completely ignoring me. Very disappointed!!! Don't recommend these products

December 27, 2023
Unprompted review
It Works!® logo

Reply from It Works!®

Hello Natalie,

We are sorry you did not see the results you were hoping for. We ask our customers to give it at least three months. IT WORKS! products produce different results for different people, with results dependent on several factors including, but not limited to, using the products as directed, diet, and lifestyle. Specific results are never guaranteed and a money back guarantee is not offered. Customers should always follow the directions noted with each product received. Also, we have listed all the ingredients, features and benefits, how to use, supplemental facts & FAQ’s on our official website at https://itworksca.com/

If you have any questions or concerns about the IT WORKS! products, please contact our Product Coach at productcoach@itworks.com for assistance.

Sincerely,

IT WORKS!

Rated 1 out of 5 stars

I have been takin these gummy vitamins…

I have been takin these gummy vitamins for hair daily for almost 3 months I have not had any growth I was told you can see new growth after 1 month I have wasted money I’m not pleased at all so I have cancelled buying any more products

November 22, 2023
Unprompted review
It Works!® logo

Reply from It Works!®

Hi Mary,

We are sorry to hear your claim about the product. And since our products produce different results for different people, with results dependent on several factors including, but not limited to, using the products as directed, diet, and lifestyle. Specific results are never guaranteed and a money back guarantee is not offered. However, due to the circumstances we have cancelled your account and no more charges will incur. Also, we have waived the membership fee. if you have any questions or concerns about the product, you may contact our Product Coach at productcoach@itworks.com

Sincerely,

IT WORKS!

Rated 1 out of 5 stars

The worst customer service I've ever…

The worst customer service I've ever received. I only agreed to try a sample. I was then billed $52.00. When I tried to cancel this subscription, the rep wanted all of my banking information as well as PayPal, venmo, and cash app. Definitely a scam company. Then Ramon or Jeremy or whoever else I talked with got mad and hung up on me twice. Their number is 1-615-280-0096. A total scam.

February 20, 2024
Unprompted review
It Works!® logo

Reply from It Works!®

Hello,

We are sorry to hear about this matter. If you did get charged for a membership fee we are happy to issue you a refund and cancel your subscription. If you would email us at compliance@itworks.com with any information to identify your IT WORKS! account we will be more than happy to help.

Sincerely,

IT WORKS!

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Rated 1 out of 5 stars

Horrible company

Horrible company! I thought that they were a Christian company. They are so deceptive with the host a post and they don’t let customers return anything unopened even if it didn’t work for them. There is a complete lack of integrity with this company. If they really stood behind their products, they would let somebody return something if it didn’t work for them. All the money is paid in bonuses, and there’s no discount for distributors they feed off of their distributors for purchasing their expensive products.

July 31, 2023
Unprompted review
It Works!® logo

Reply from It Works!®


Hello Tori,

We are sorry to hear your claim about the product. And since our products produce different results for different people and different sensitivity levels to the ingredients, we do not guarantee specific results or offer a money-back guarantee. Thus, the reason we have listed all the ingredients on our Product Info Sheet which can be found on our main website. This way a customer can preview the ingredient list or any Warning labels before they buy the product.

Please refer to the IT WORKS! Refund and Return Policy listed on our website at https://itworks.com/policies/returns - If for any reason you need to return all or a portion of your purchase, we will gladly accept eligible returns of unopened, undamaged products in “new” condition within thirty (30) days of the original ship date. Products that have been opened or partially used are not eligible to be returned for a refund or exchange.

REFUNDS:
Refunds for eligible products returned will be processed after the returned items are received and inspected by the Returns Processing Center. This typically takes about ten (10) days from the date when the return is shipped, depending on the method of shipment. After a purchase is returned, a refund will be processed to the original form of payment used to purchase the order. Depending on the method of payment/credit card used, it may take an additional two (2) to ten (10) business days after a refund is processed to appear in the Customer’s account. (Processing time dependent on the credit card company.)


Any further questions, please contact our customer service team at https://itworks.com/contactus

Sincerely,

IT WORKS!

Rated 5 out of 5 stars

I love the itworks products they have…

I love the itworks products they have helped me to lose over 80 pounds so far. I used the gummies, TFX, keto coffee. It take drinking a lot of water to stay full, but I love these products.
Not only me though one of itworks newer products Aloe has helped my elderly father with repairing his kidney function. Before he started taking the aloe my father was looking at having to go on dialysis his kidney function was only 10 percent, after only 2 months of using the aloe, my fathers kidney function improved to more than 30 percent. Now I am not saying this aloe saved his life, but I am saying that this aloe is helping flush the dangerous toxins that built up in his kidney. Thank you itworks

November 16, 2023
Unprompted review
It Works!® logo

Reply from It Works!®

Hello Lyanne,

Thank you so much for sharing your story. It is truly amazing! And since our products produce different results for different people and different sensitivity levels to the ingredients, we do not guarantee specific results or offer a money-back guarantee. Also, we cannot attribute that our products in any way can cure or treat diseases, or any medical claims. We have listed all the ingredients on our Product Info Sheet which can be found on our main website. This way a customer can preview the ingredient list, dosage, usage, or any Warning labels. Keep trying our wonderful products and thank your loyalty.

Sincerely,

IT WORKS!

Rated 1 out of 5 stars

Say it with me

Say it with me: p y r a m i d scheme. Horrible. Do not recommend. $100 wasted trying to better my financial situation... trash.

February 1, 2024
Unprompted review
It Works!® logo

Reply from It Works!®

Hello Catherine,

We would like to address your statement that somehow It Works! is a pyramid scheme, which it is not. Commissions are paid based on product sales as outlined in our compensation plan. We can assure you that the company has had its compensation plan and marketing documents reviewed by the best network marketing attorneys and it is not a pyramid scheme under any recognized definition. Also, we are unclear of the nature of the complaint. If you have a valid claim or further information that you would like to provide, please email us at Compliance@itworks.com

Sincerely,

IT WORKS!

Rated 1 out of 5 stars

I've been taking the gummies and they…

I've been taking the gummies and they are not doing anything. I still stay hungry and haven't lost any weight. Just received a new bottle which I have not opened. I want to return them and cancel my order. I do not wish to continue these. Please cancel my order. I don't want something that doesn't work. I want my money back please. I still have half a bottle of the first one I received. I stay hungry with them and I was told I wouldn't. How do I get my money back and CANCEL this plan?

January 30, 2024
Unprompted review
It Works!® logo

Reply from It Works!®

Hi Lisa,

Thank you for your review on Trustpilot.

Based on your review, It Works!® will need some additional information such as email address, phone number, full name or address to locate your account.

We would love to help and of course, it's totally up to you what you would like share on this site. For those who would like a private messaging option, please email us at Compliance@ItWorks.com and in the Subject Field please type Trustpilot.

Also, as an alternative It Works! Customer Support can be found at https://itworks.com/contactus . This site also has a Chat service available. Furthermore, you may log into your back-office portal and submit a support ticket.

We look forward to reviewing this matter and we will await your reply.

IT WORKS!

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Rated 4 out of 5 stars

I totally don’t understand theses negative

I totally don’t understand these Negative reviews I been taking these products for over a year and a half now and I have lost weight have energy. I really like the products. I have never had a problem with customer service or shipping. Only once I received a extra item that I didn’t order on my order it was just items were mixed up,I wasn’t charged for the wrong item it was just put in my order instead of my product, customer service got right on it sent out my correct item and I offered to send back the item that was wrong they said No worries you keep it and try it out. I was so amazed how Great customer service was and excited to try the new product😊 The Products are expensive even if your on the perks plan so I wish they had some better sales like on Holidays like a Long time ago in the past. And I just went to order the lash serum and I think they discontinued it,I’m bummed I really liked it and it lasted a long time.😔 Other than that I think this Company is Great!❤️

January 23, 2024
Unprompted review
It Works!® logo

Reply from It Works!®

Hello Jonnette,

Thank you for your wonderful comments. And we will pass on your comments to customer service as we appreciate them as well! As far as more sales we will pass that on to Corporate. We appreciate your product loyalty and keep trying our amazing products!

IT WORKS!

Rated 1 out of 5 stars

I was a distributor at one point and…

I was a distributor at one point and made the choice to leave.
This company is a complete pyramid scam. PLEASE donyour research before signing up.

Their get 4 buyers 1 distributor and get 500 dollars is a scam. You will only get half AND have to get more or you will not see ypur other half.

Of you go against what they say or they don't agree they will have EVERYONE block you "for their protection" and then these god loving ppl will talk bad about you...

If someone that you reach out to has something negative to say about it works they tell you to block and never speak to them again....

Idk it's just all off to me and all super fake.
Prices are insane and it honestly doesn't work in my opinion but for that each uts own.

Just please do all research before signing up.

October 17, 2023
Unprompted review
It Works!® logo

Reply from It Works!®

Hello Renee,

We show that you were a Distributor with IT WORKS! for only three short months back in 2019. There is no record of you contacting our support specialists about any issues. We do expect ALL our distributors to abide by the distributor policies and procedures they have agreed to upon enrollment and run their business in a compliant manner. All of our Bonus Promotions list the official rules with a specific timeframe.

We would like to address your statement that somehow IT WORKS! is a pyramid scheme, which it is not. Commissions are paid based on product sales as outlined in our compensation plan. We can assure you that the company has had its compensation plan and marketing documents reviewed by the best network marketing attorneys, and it is not a pyramid scheme under any recognized definition.

IT WORKS!

Rated 1 out of 5 stars

I am unable to take this product due to…

I am unable to take this product due to an allergic reaction to something in the product. I have hives on most of my body. I’m not asking to return anything or for a refund I just want to cancel my membership and not be charged any further. The website is a big circle jerk.

January 23, 2024
Unprompted review
It Works!® logo

Reply from It Works!®

Hello,

We are sorry to hear about this matter. Please email our Product Coach at ProductCoach@itworks.com and they will be happy to assist you with your concern.

Sincerely,

IT WORKS!

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