Do not buy from these people. They promote online bullying. I used to get my products from Cathleen Serrano and she is not a nice person. Instead of promoting the products she sits all day bashing wom... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I love these products! Perimenopause symptoms starting, lack of sleep, tummy bloat and absolutely no energy then started these products lost weight, no bloat, so much energy with no dips and spikes an... See more
Company replied
A friend on FB recommended IT WORKS Well sadly after spending a lot of money and following guidelines that she suggested I follow and following the QR code send in my 30 month package With aloe... See more
Company replied
I started ordering itworks products for the Greens and thermofightx! The thermofightx is my favorite thing ever it replaces my morning coffee. I feel better and have more energy, plus it's cheaper... See more
Company replied
Company details
Written by the company
It Works! is known for results-driven products like Skinny Brew, Slimming Gummies, and the Skinny Wrap. Offering a full range of innovative products in the nutrition, lifestyle, and beauty categories.
Contact info
34221, Palmetto, United States
- itworks.com
2.8
Average
3K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Attention some products of this company…
Attention some products of this company just destroy liver!
November 10, 2023
Unprompted review
Reply from It Works!®
Hello,
The safety and effectiveness of our products and their ingredients is our top priority. All of our products are tested according to USP (United States Pharmacopeia) standards at a certified GMP (Good Manufacturing Practice) facility.
For each ingredient used in our products we have a certificate of analysis and this certificate lists the formula for the ingredients as well as the amount of each raw material/ingredient. The certificate of analysis also contains the results of tests for contaminants; because of this we are able to ensure the quality of our ingredients.
Manufacturers must follow good manufacturing practices to ensure that the supplements are processed consistently and meet quality standards (which we do).
Please email us at compliance@itworks.com if you would like to identify yourself or to provide any additional information or documentation.
Sincerely,
IT WORKS!
Advertisement
I followed the directions on how to use…
I followed the directions on how to use the pills and they are not working. When I took them the first time I got really sick.
January 5, 2024
Unprompted review
Reply from It Works!®
Hi Rebecca,
We are sorry to hear about your experience. For any product questions or concerns, please contact our Product Coach at productcoach@itworks.com.
Thank you,
IT WORKS!
Overpriced garbage
What an overpriced scam. Buy some MCT oil for your coffee and you'll have a healthier cheaper product. Also, don't expect help if there is a problem, they wouldn't fix an order issue and charge you to return items! Brutal.
December 10, 2023
Unprompted review
Reply from It Works!®
Hello Karli,
When enrolling as a Perks Member, you are entitled to the Perks members pricing and not retail pricing which is priced much higher. Please see our Returns/Refund Policy for Canada. For any additional questions you may contact Customer Support for Canada at https://itworksca.com/contactus. Lastly, if you have any product questions, you have access to our Product Coach at ProductCoach@itworks.com.
Sincerely,
IT WORKS!
I've been taking it for a month and I…
I've been taking it for a month and I lost 10lbs but then this month it wasn't shipped on time it should've been here Saturday but it didn't get here hopefully it will be here today idk
January 2, 2024
Unprompted review
Reply from It Works!®
Hello Crystal,
We are so happy to hear about your results! Also, we checked USPS Tracking and the package was delivered yesterday. Our records show the shipping method used for the order was US Economy (Estimated 8-12 business days). So yesterday would make it only the 6th business day due to the holidays. We hope you enjoy your products and thank you for being a Perks Member! We appreciate you!
Sincerely,
IT WORKS!
I was skeptical
I was skeptical. But lost 21 pounds in 30 days on the coffee and have kept it off. It works I guess
October 13, 2023
Unprompted review
Reply from It Works!®
Hi Amber,
We are thrilled to hear about your amazing results! And the coffee is one of our signature products and we love it as well! Thank you for sharing and keep up the good work!
Sincerely,
IT WORKS!
Advertisement
Horrible product for the skin and…
Horrible product for the skin and…
Horrible product for the skin and body.. Everyone including the sales kids that sell this product need to look up every ingredient... So sad 😞
Please do not use any of these products before consulting ur doctor
Date of experience: October 02, 2023
October 2, 2023
Unprompted review
Reply from It Works!®
Hello Rhiannon,
We are sorry to hear about your comment. For any product concerns or questions, please contact our Product Coach at ProductCoach@itworks.com and they will be happy to assist you.
Sincerely,
IT WORKS!
Do not purchase from this company
Do not purchase from this company, it is a scam and they will not give you your money back! Even after you returned the unopened items. They also don’t give you the option to speak with anyone in regards to refunds when calling
October 26, 2023
Unprompted review
Reply from It Works!®
Hello Savannah,
We are sorry to hear about this matter. Our records show that you filed a PayPal dispute and you were to contact our Chargebacks Team at Chargebacks@itworks.com. We will reach out about your returned product as we will need a tracking number and more information. Please expect an email from us.
Sincerely,
IT WORKS!
Life changing
These products have changed my life!
I’m so glad my friend introduced me.
All natural plant based products, reasonably priced and the first products that have really supported my weight loss. Thank you It Works! 👍🏼
October 23, 2023
Unprompted review
Reply from It Works!®
Hello Denyse,
We are so happy you are with the IT WORKS! Family! And good to hear you love our amazing products and services as much as we do! We appreciate your feedback and keep trying our amazing products.
Sincerely,
IT WORKS!
STAY AWAY..... IT DOES NOT WORK
I tried this for a couple of months, not only did I not lose any weight or inches, I actually gained 5 pounds and over 1 inch in my stomach. When I asked the shady customer service lady that talked me into this scam of a product, she did not even respond to me. When I contacted the company, not only would they not refund money from unused product, they insisted I need to pay $21.67 for membership fee in lieu of paying out the 3 month initial subscription. THIS IS A VERY UNREPUTABLE COMPANY IN MY OPINION AND THEY DO NOT STAND BEHIND THEIR PRODUCTS. Stay away and save your money.
October 17, 2023
Unprompted review
Reply from It Works!®
Hello Shawn,
We are sorry to hear your claim about the products not working. Our records show you ordered various products, and we are unclear which product you are referring to. IT WORKS! products produce different results for different people, with results dependent on several factors including, but not limited to, using the products as directed, diet, and lifestyle. Specific results are never guaranteed, and a money-back guarantee is not offered. Customers should always follow the directions noted with each product received. Please refer to the IT WORKS! website for various products description, Ingredients, How To Use, Supplemental Facts, and Frequently Asked Questions - https://www.itworks.com/shopping/category/shop-all
To enroll as a Perks Member, you have the below options. And then you are entitled to the Perks members pricing and not retail pricing.
• Purchase the one-time Perks Membership Fee at checkout for just $19.95 USD or
• Commit to a 3-month Subscription and have the Membership fee waived!
Our records do show that you were charged for the Subscription Agreement in lieu of your last order. However, we just issued a refund today for the fee.
Sincerely,
IT WORKS!
Advertisement
I just cancelled my order..without…
I just cancelled my order..without receiving it...the way you have your people do business is by lying to consumers who might be interested in trying your products. I was never informed that I would be on the “hook” for three months...without even trying the product to see if “it worked” for me ...until I gave up my credit card info..underhanded and sneaky..from someone that I considered a friend..Sybil Saunders..very disappointed..I make over 300k a year..I hate being lied to..keep my money and your lousy product
October 12, 2023
Unprompted review
Reply from It Works!®
Hello Debbie,
We apologize if your Distributor did not explain thoroughly the terms of the Subscription Agreement prior to enrollment.
To enroll as a Perks Member, you have the below options. And then you are entitled to the Perks members pricing and not retail pricing.
• Purchase the one-time Perks Membership Fee at checkout for just $19.95 USD or
• Commit to a 3-month Subscription and have the Membership fee waived!
We will reach out to your Distributor with a teaching about the Perks Members Subscription Agreement. In the meantime, we issued you a refund today for $19.95 for the membership fee. Please be rest assured no more charges will incur. Furthermore, we checked the tracking status of your order and it shows you received the package yesterday.
Sincerely,
IT WORKS!
The girls you have “training” newbies
The girls you have “training” newbies, have no idea how to train. They leave out many things. They say even tho my card was denied, it doesn’t matter. Even tho I have 0 support, doesn’t matter! Which is bull cuz how else would I receive the money or make money? 🤔 they don’t even let you text in your own words! THEY DON’T GIVE ANY INFO! ITS AN MLM. RUN FAST FROM THIS COMPANY
October 1, 2023
Unprompted review
Reply from It Works!®
Hello Kinthia,
We are sorry to hear about this matter. If you are interested, we can give you names of seasoned Distributors/Leaders in your upline to contact. Also, we sent you an email.
Sincerely,
IT WORKS!
ITWORKS
ITWORKS, is not helpful they don’t give out details entailing what you’re receiving or give you and info if you try to join in to make money. They’re not able to tell you in detail what you’d be doing in said “business”. DO NOT JOIN THIS SO CALLED “BUSINESS”ITS AN MLM SCAM.
October 7, 2023
Unprompted review
Reply from It Works!®
Hello Dallas,
Based on your review, It Works!® will need some additional information such as email address, phone number, full name or address to locate your account.
We would love to help and of course, it’s totally up to you what you would like share on this site. For those who would like a private messaging option, please email us at Compliance@ItWorks.com and in the Subject Field please type Trustpilot.
Also, as an alternative It Works! Customer Support can be found at https://itworks.com/contactus . This site also has a Chat service available. Furthermore, you may log into your back-office portal and submit a support ticket.
We look forward to reviewing this matter and we will await your reply.
IT WORKS!
I sent y’all an email
I sent y’all an email, text message, and called to confirm that I no longer want to be a distributor. I did all of that about a week ago, and I’ve yet to receive a response. I no longer want to use the it works website. I no longer want the monthly supply. Hopefully writing a review on here will catch y’all’s attention. I don’t want anything to do with y’all. Thanks
September 28, 2023
Unprompted review
Reply from It Works!®
Hello Andrea,
We are sorry to hear about this matter. We have attempted to locate your account but we have several accounts with your first and last name. Please email us at Compliance@ItWorks.com with your email address, phone number, address or ID account number so that we may locate your account. Also, please note: TrustPilot in the subject line.
We will respond back to you as to the status of your Distributor account.
Sincerely,
IT WORKS!
Advertisement
Actually I’m being kind and…
Actually I’m being kind and realistically I’d give them a 0.5! They just want the money and are not interested in the candidate. Full stop!!
September 27, 2023
Unprompted review
Reply from It Works!®
Hello Annette,
Based on your review, It Works!® will need some additional information such as email address, phone number, full name or address to locate your account.
We would love to help and of course, it’s totally up to you what you would like share on this site. For those who would like a private messaging option, please email us at Compliance@ItWorks.com and in the Subject Field please type Trustpilot.
Also, as an alternative It Works! Customer Support can be found at https://www.itworkseu.com/contactus. This site also has a Chat service available. Furthermore, you may log into your back-office portal and submit a support ticket.
We look forward to reviewing this matter and we will await your reply.
IT WORKS!
So I wrote a review September 12th with…
So I wrote a review September 12th with a reply stating stating from them I got a refund which the didn’t give me my full refund which is bs. Do not I repeat this company is a scam. Their products don’t work. Yes I followed the easy instructions. I should have received a full refund and the people who sign you up should tell you that. I was completely blindsided.
September 7, 2023
Unprompted review
Reply from It Works!®
Hello Kirsten,
Please be advised the IT WORKS! Return and Refund Policy is clearly stated on our website.
https://www.itworks.com/policies/returns
Under RETURNS - please refer to the 3rd bullet point:
Customers are responsible for all shipping costs associated with the return and will not be refunded for these costs or the shipping costs on the original order.
Sincerely,
IT WORKS!
I got the coffee in about a week after…
I got the coffee in about a week after ordering so that was good, but when I got it I made my coffee and it made me feel very sick. I paid a lot of money and it was not worth it. I went to cancel my subscription but it said i have to pay a fee but i still have a lot of product left. I do not recommend!
September 13, 2023
Unprompted review
Reply from It Works!®
Hello Madison,
We are sorry to hear about your comment. If you have any concerns or questions about the product, please contact our Product Coach at ProductCoach@itworks.com.
Sincerely,
IT WORKS!
I had an allergic reaction to the…
I had an allergic reaction to the products. I spoke with customer service twice and wrote an extensive email explaining my situation and reason for my refund request. They declined my refund because the bottles were open. Of course they were open! How else was I going to try the products? It's not my fault I had an allergic reaction! Something in their ingredients did not agree with me. I broke out in itchy hives on my neck and arms. They had no empathy. I felt like I was getting a standard generic answer every time. They should stand by their products and make exceptions to the "no refund rule on opened bottles". But they don't. Listen to your customers! Make determinations and decisions on a case by case basis! I was very disappointed with my experience. Do not recommend.
September 9, 2023
Unprompted review
Reply from It Works!®
Hello Rosanna,
We are sorry to hear your comment about the products. Our products produce different results for different people and different levels of sensitivity to ingredients, we do not guarantee specific results or offer a money back guarantee. Thus, we have listed all the ingredients on our Product Information Sheet which can be found on our official website. If you have any questions or concerns about the products you may contact our Product Coach at ProductCoach@itworks.com.
Sincerely,
It Works!
Advertisement
gummies and cleans did not work..what a…
gummies and cleans did not work..what a waste of money..gave it 2 months and no weight loss..and then to cancel they charged $19.95..ok u scammers
September 9, 2023
Unprompted review
Reply from It Works!®
Hello Mikey,
We are sorry to hear your complaint about the products. As our products produce different results for different people and different levels of sensitivity to ingredients, we do not guarantee specific results or offer a money back guarantee. Thus, we have listed all the ingredients on our Product Information Sheet which can be found on our official website. Your subscription has been cancelled and we issued you a refund for $19.95.
We wish you well.
Sincerely,
It Works!
I recently placed an order to try this…
I recently placed an order to try this product, and I’m already disappointed! I paid the extra $$ for next day shipping, and nothing arrives. Thought it would be in the mail the next day, and again… nothing. Now I am in to a Holiday weekend and will not be able to get my product until the next business day!!! This puts me at a 4 day wait time now. If I wanted to wait that long for my product, I would have opted for the free standard shipping and saved my $30! Already not a fan!!!! 🤬🤬🤬
August 31, 2023
Unprompted review
Reply from It Works!®
Hello Angela,
We are sorry to hear about experience. Our records show that your package is scheduled to be delivered today. Please contact customer service at https://www.itworks.com/contactus for details about the 1 day delivery.
Sincerely,
IT WORKS!
Absolutely terrible
Absolutely terrible company. Ordered 2 things that cost me $105, which did nothing, then the next month it automatically charged me again and when I went to cancel it they told me the product already shipped so I had to wait for it to arrive to return it. I only got back $75 for the return so I LOST $30 “because of shipping” when they are the ones who sent me the shipping label. Tried again to order a different product and it never came. F-ing BS products that don’t work and a company that scams people.
July 20, 2023
Unprompted review
Reply from It Works!®
Hi Sasha,
Thank you for contacting us. Resolving your concern is our top priority.
Our records do show where your June order was successfully returned to us. Therefore, we have processed an additional refund for $ -27.90 and we apologize for any inconvenience.
In regards to your July order, we do not show where an order was processed. We do show where your order subscription was set to process on 7/25/2023 for $22.85, however this was cancelled on 7/23/23 when your June order was returned to us. At this time, we have closed your account, 18060027.
Please let us know if we can be of any additional assistance.
Thank you,
IT WORKS! Compliance Department
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.