ITZOO Reviews 1,158

TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

Imac was well packed and condition was better than expected. Itzoo always have good prices and the promotions are excellent too. Didn't come with latest update to safari but wasn't a problem to fix.... See more

Company replied

Rated 5 out of 5 stars

Bought a refurbished lenovo t490 grade B... its beyond a grade B and more of a grade A rating. Its perfect. ITZOO packaged the item as securely as possible and it arrived unscathed. Fast efficient ser... See more

Company replied

Rated 5 out of 5 stars

B Grade - which is anybody else's A grade. Not a mark. Well packed with overnight delivery. What more do you expect for £204? Delivered with Win10 but I was immediately offered Win 11 upgrade whi... See more

Company replied

Rated 5 out of 5 stars

The ipad delivered was Grade A as advertised in first class condition - could have done with a clean though. The back of the ipad had a secure erase sticker removing probably the previous user's deta... See more

Company replied

Company details

  1. Used Computer Store

Written by the company

One of the UKs leading suppliers of cheap refurbished laptops, computers, servers monitors, computer parts, laptop parts and much more at ITZOO.


Contact info

  • Newton Chambers Road, S35 2PX, Sheffield, United Kingdom

  • itzoo.co.uk

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Great ipad - Grade A

The ipad delivered was Grade A as advertised in first class condition - could have done with a clean though. The back of the ipad had a secure erase sticker removing probably the previous user's details.
I recently bought the ipad pencil 1st gen and it works better than expected on a ipad 6th gen - in fact it is excellent. Really happy!

February 9, 2024
Unprompted review
ITZOO logo

Reply from ITZOO

Good Morning,
Thank you for your review and we hope you enjoy using the iPad.

We will reach out direct to ask for some information regarding your comments about the cleaning process so this can be investigated.

regards
ITZOO

Rated 1 out of 5 stars

Buyer beware - battery performance and warranty

Another laptop refurb company which does not replace batteries as part of the 'refurb', recieved the laptop, when in use, the battery gets to 40%, machine turns off. If this is a true refurb of a good standard, following business heavy use, the batteries need to be renewed before selling these on, particularly given that you dismiss any chance of these well worn batteries being covered under your warranty service.
Order number: 32674

February 6, 2024
Unprompted review
ITZOO logo

Reply from ITZOO

Good Morning

Thank you for updating with the information requested.

We have reached out to you with the best option to resolve this for you as quickly as possible.

regards
ITZOO

Rated 5 out of 5 stars

I bought this Refurbished DELL LATITUDE…

I bought this Refurbished DELL LATITUDE 5400, Came in great packaging and very good laptop, great service over all.

November 29, 2023
Unprompted review
ITZOO logo

Reply from ITZOO

Hi

Thank you for your review and continuing support of ITZOO.

regards
ITZOO

Rated 4 out of 5 stars

Very good 👍

I have brought the laptop. They have delivered very quickly. Laptop Packing was not up to the mark.as of now I Don’t Have a y issues.

January 30, 2024
Rated 5 out of 5 stars

Laptop looks fabulous

Laptop looks fabulous. Arranged to collect myself , next day got home and had been hand delivered.
First class service.
Shall use in future

January 26, 2024
ITZOO logo

Reply from ITZOO

Hi

Thank you for your kind review.

We hope you enjoy using the laptop.

regards
ITZOO

Rated 5 out of 5 stars

Great quality item and customer service

Have used ITZOO a few times now for laptops over the years. Always good value and great quality items. On my most recent order I had an issue with the power supply of the laptop. I contacted support and got a replacement the next working day, and the support team kept me informed and updated throughout.

Will definitely use again!

January 25, 2024
ITZOO logo

Reply from ITZOO

Hi

Thank you for your very kind review.

We always try our best to resolve issues and are grateful for your patience while this one was sorted out.

regards
ITZOO

Rated 5 out of 5 stars

Great laptop

Great laptop, really good condition and battery life better than expected.

Not my first purchase from ITZOO and always pleasantly surprised how good value the laptops are.

January 22, 2024
Unprompted review
ITZOO logo

Reply from ITZOO

Hi
Thank you for your review.

we are going to request firther information as we need the order number to send a diiscount code.

regards
ITZOO

Rated 5 out of 5 stars

Good service

Good service, efficient

January 19, 2024
ITZOO logo

Reply from ITZOO

Good morning,

Thank you for your review.

We hope you enjoy your purchase.

regards
ITZOO

Rated 5 out of 5 stars

Great communication with Joan

Great communication with Joan! She was very helpful in understanding our requirements and helping me get the right computers for almost half the price of new units.

Highly recomend

January 24, 2024
ITZOO logo

Reply from ITZOO

Hi

I am glad to have been of help and trust the PCs will meet your needs.

regards
Joan
ITZOO

Rated 5 out of 5 stars

How a company addresses problems tells…

How a company addresses problems tells you the most about them. I had a slight issue with a laptop that I ordered (faulty stylus) and they did everything they could to resolve. Will definitely buy from them again!

January 16, 2024
ITZOO logo

Reply from ITZOO

Good Morning,

Thank you for your review.
ITZOO will always try to resolve issues where possible and we hope you enjoy using the laptop.

regards
ITZOO

Rated 5 out of 5 stars

Great offers with fast shipping

Great offers with fast shipping. Will definitely buy from them again

January 14, 2024
Unprompted review
ITZOO logo

Reply from ITZOO

Hi

Thank you for your review.

A request for more information has been sent please let us have your order number.

Regards
ITZOO

Rated 5 out of 5 stars

A great first purchase

I purchased a refurbished laptop for a very good price. The quality & condition of the laptop was also very good.

A great first purchase from ITzoo

January 16, 2024
ITZOO logo

Reply from ITZOO

Hi

Thank you for your review.

Happy to hear that you are enjoying the LENOVO THINKPAD X13 (Gen 1) Laptop.

Regards

ITZOO

Rated 5 out of 5 stars

Excellent Customer Service

I purchased my 6th laptop from ITZOO in October 2023. After a few weeks, the keyboard developed an issue for which I contacted customer service, first via email. Joan from customer service responded in one working day and advised on the next steps, very very clearly. Since then to resolution Joan has been constantly in touch notifying me of each step and helping with the repair. If the holiday period is excluded then the complete process took less than 7 working days. In my opinion, the sales and customer service of ITZOO are unparalleled. I thank Joan and the rest of the technical team for their help.

December 11, 2023
Unprompted review
ITZOO logo

Reply from ITZOO

Good Afternoon,

Thank you for your kind review and bearing with us over the holiday period.

regards
ITZOO

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