Customer Service is exceptional. There was a defect with my MacBook and they immediately fixed it and sent it back. I have had a great experience with iUsed so far. No complaints.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was the second time with iUsed. Easy arrangement, perfect delivery the next day. The computer received was indeed absolutely new. In original papers, completely untouched!!! Only the box was op... See more
Mostly, positive experiences with iUsed. The only two issues I had so far were: 1. Bad packaging resulting in a laptop getting damaged in transport 2. Sending me a vendor-locked laptop In both... See more
I have bought two refurbished Macbook pro's with iUsed and I would definitely recommend it. They work great, came just as new, but cheaper. They are delivered super fast too. I also like buying refurb... See more
Company replied
Company details
About iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Written by the company
Over iUsed:
iUsed Store is één van de grootste organisaties binnen de Benelux die via haar verschillende webshops refurbished computers levert van bekende A-merken, zoals Apple, HP, Dell en Lenovo. Via iUsed.nl levert iUsed Store tweedehands Macs afkomstig uit het bedrijfsleven. Deze hardware wordt vaak vroegtijdig vervangen voor nieuwe modellen. Een groot voordeel; hardware uit het bedrijfsleven is van topkwaliteit omdat de bedrijfszekerheid zo groot mogelijk moet zijn. Alle tweedehands Macs die bij iUsed Store binnenkomen worden refurbished voordat ze op de webshop beschikbaar komen. Dit betekent dat alle apparatuur grondig getest en gereinigd wordt, en eventueel voorzien van nieuwe onderdelen. Hierdoor zijn de refurbished Macs bij iUsed Store technisch en optisch weer in uitstekende staat met een levensduur van drie tot vijf jaar, afhankelijk van het type product.
Voordelen iUsed.nl
Written by the company
- Direct leverbaar
- Bij iUsed tonen we alleen producten in onze webshop die per direct beschikbaar zijn voor verkoop en levering. Alle gebruikte Macs zijn volledig getest, voorzien van een schone installatie van het OS en goedgekeurd door onze eigen technische dienst. Hierdoor kunnen we garanderen dat bestellingen die voor 15.00 uur zijn afgerond dezelfde werkdag worden verzonden.
- Standaard 3 jaar garantie
- Wij leveren alle (refurbished) Apple devices met standaard 3 jaar garantie. Dat is meer dan op een nieuwe Apple!
- 30 dagen niet goed, geld terug
- Bij iUsed ontvang je op alle gebruikte Macs 30 dagen “Niet goed, geld terug” garantie. Mocht het geleverde product toch niet aan jouw verwachtingen voldoen, dan kun je het binnen 15 dagen aanmelden om het te retourneren plus nogmaals 15 dagen om het product kosteloos te retourneren en krijg je vanzelfsprekend jouw geld teruggestort. Voorwaarde voor het retourneren is dat het product in dezelfde staat door ons ontvangen wordt als dat het aan je geleverd was.
- Meer dan 27 jaar ervaring
- iUsed Store is onderdeel van de NEG Group, welke in 1993 is gestart als Nieuw & Gebruikte Computers. Dit was één van de eerste organisaties in de Benelux die gebruikte Apple-hardware opkocht. De kennis en ervaring van toen maken nog steeds deel uit van onze huidige organisatie.
- Eigen technische specialisten
- Op onze supportafdeling zijn zowel gecertificeerde Apple- als Microsoft-specialisten werkzaam. Deze technische specialisten hebben ruime ervaring in specifieke Apple- en Microsoft-omgevingen, maar ook in gecombineerde omgevingen.
- ISO certificaat en Webshop Keurmerk
- iUsed Store is meermaals ISO gecertificeerd. Hierdoor zijn onze klanten verzekerd van constante kwaliteit en bestaat er geen onduidelijkheid over de producten en diensten die wij leveren. Bovendien heeft iUsed Store het Webshop Keurmerk, waarvoor wij aan verschillende eisen voldoen. Hierdoor weet je bijvoorbeeld zeker dat je veilig kunt betalen en jouw privacy gewaarborgd is.
3 jaar standaard garantie!
Zorgeloos gebruikmaken!
Standaard leveren wij 3 jaar garantie!
Contact info
Celsiusbaan 2a, 3439NC, Nieuwegein, Netherlands
- +31(0)30 248 40 06
- info@iused.nl
- iused.nl
4.7
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have to return a MacBook and the…
I have to return a MacBook and the contact at iUsed was Very fast and efficient .
Thanks for that
Francisco P.
June 1, 2023
This is my second experience
This is my second experience, I can say. After receiving the first order, I placed another order of 4 items. Amazingly they came to my address one hour earlier. This is the company to work with. You are the company to trust. High quality things. Place you order with this company, you will not regret.
May 22, 2023
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Dear Epimark Mndevu,
Thanks for your review!
We are happy to hear that your are satisfied with your experience at iUsed.
Have fun with your order and we hope to help you again!
The Best!
What made my experience great? Refurbished Iphone XS. The fast delivery and the immediate response from the support team when needed! My next purchase will be a refurbished laptop Macbook. THANKS! Anton.
April 27, 2023
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Dear Anton Klee,
Thanks for your review!
We are happy to hear that you are satisfied with your experience with iUsed.
We hope to see you again!
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Dear FH,
Thanks for your review!
We are happy to hear that you are happy with your order!
We hope to see you again at iUsed.
honest and reliable
I just bought a ipad from IUsed. It had a small issue and I call them. Without the slightest hesitation they stood behind their product and immediately replaced it. They are honest and reliable and I am very happy to recommend them . Thanks
May 3, 2023
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Dear Jan Cluistra,
Thanks for your review!
We are happy to hear that you are satisfied by our customer service.
Have fun with your order and we hope to see you again at iUsed!
The item arrived superquickly
The item arrived superquickly! Very good quality and price. 👌
May 2, 2023
Highly recommended.
Delivered quickly and in very good condition. Continuous communication throughout. Packaging could be slightly better but not a deal breaker. Highly recommended.
April 30, 2023
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Dear Pedro,
Thank you for your review on our TrustPilot page.
It's good to hear that you are satisfied with your ordered device and our service. With regard to the packaging, we mostly use our own custom boxes that perfectly fit the devices. It could be the case that the box has not been assembled properly, in that case we would like to apologize for the inconvenience.
- Team iUsed
Great CS, just a battery issue
The MacBook looks great and has all the features were described on the description.
The only problem was the battery but sending it back it got fixed in a couple of days.
The only thing is that the new battery they installed is from 2015 and the MacBook from 2018, I’ll hope they will keep up with the time!
But I’m pretty sure the three years warranty will help with that.
April 6, 2023
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Dear Stefan,
Thanks for your review!
We are delighted to hear that you are happy with your order.
We hope to see you again at iUsed!
Everything went smooth
Everything went smooth, from chosing the right model, to the order process and delivery. Fast and properly packed, arrived as hoped for. Tiptop
April 12, 2023
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Dear Oliver,
Thanks for your order!
We are glad to hear that you are happy with our service and one of our products.
We hope to be able to help you again at iUsed!
They can be trusted
In principle, everything is fine.MacBook in very good condition. Initially, they forgot to send me a macbook, although they promised in the morning. They sent it only after my message on the third day. Forgot to send usb hub. Broken The charger was replaced immediately as I indicated it, although I said that a replacement is not needed, but I liked everything
April 10, 2023
Perfect service
Perfect service, flexible payment methods and fast shipping. The website is really user friendly, delivery options are numerous, and shipping is fast.
March 2, 2023
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Dear Emilien Bai,
Thanks for your review!
We are happy to hear that you are satisfied with our service.
We hope to see you again at iUsed!
Excellent service and product
March 21, 2023
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Dear Daniel Adams,
Thanks for your review.
We are delighted to hear that you are satisfied with our service!
We hope to see you again at iUsed!
Klantenservice is super!
February 23, 2023
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Beste Elise Sporken,
Leuk dat je een review hebt achtergelaten.
Dat is goed om te horen!
We hopen je vaker te kunnen helpen bij iUsed!
Great condition, fast delivery
iPad in great condition, package was delivered very fast and with much care. I recommend!
February 18, 2023
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Dear Claire,
Thanks for your review!
We are happy to hear that you are satisfied by your order.
We hope to see you again at iUsed!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.