Ivy Reviews 576

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent locations of the properties, often highlighting their proximity to public transport, shops, and restaurants, making it easy to explore the city. Many people appreciate the well-maintained and spotless facilities, noting the comfortable and spacious accommodations, often equipped with modern amenities and charming details. The service provided is frequently described as attentive and professional, with consumers feeling well-supported throughout their stay. Reviewers also commend the staff for their helpfulness and responsiveness, contributing to a worry-free holiday experience. The overall sentiment is that the company offers beautiful properties in prime locations with outstanding service, making for perfect family trips and relaxing stays.

What people talk about most

Location

Clients share positive opinions on location, consistently praising properties for being charming,... See more

Facilities

Reviewers mention positive feedback about facilities. Customers consistently praise the well-equipped and... See more

Service

Users describe positive interactions with service. Customers consistently praise the attentive, prompt, and... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being... See more

Holidays

Reviewers highlight positive aspects of holidays. Many customers appreciate the well-kept properties and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Check in was easy, simply picked up keys at a shop adjacent to the nearest underground station. The property was spotless and nicely equipped. The large windows provided a lovely view of the garden... See more

Rated 5 out of 5 stars

The perfect family trip home! My wife and 2 kids spent the week in London, and this house was the PERFECT homebase for our adventures throughout the city. Our itinerary took us to Wembley, Hyde Pa... See more

Company replied

Rated 5 out of 5 stars

We have used Ivy Lettings for our vacation rentals for the past three years. They are a great company with very attentive service. They also address any needs quickly and efficiently. This is our s... See more

Company replied

Rated 5 out of 5 stars

Our experience with Ivy Lettings began with a google search where we found their website. It was easy to navigate, had vacation rentals categorized by area, with detailed descriptions and good photos.... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Apartment Rental
  3. Vacation Home Rental Agency

Information provided by various external sources

We're London vacation rentals experts. All our stays are professionally managed and we pride ourselves on our highly attentive, responsive and personal service, allowing our guests to book with absolute confidence in our carefully selected homes and the service they’ll receive before, during and after they stay with us. Our bookings come as standard with: - Highly responsive service, before & during your stay - 5* hotel grade linen and toiletries - Professional home preparation by Ivy-trained housekeepers - Full management and support during your stay for any issues/questions - Flexible check in/out & luggage solutions free of charge whenever possible We look forward to helping with your stay!


Contact info

4.9

Excellent

TrustScore 5 out of 5

576 reviews

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Rated 5 out of 5 stars

Fabulous location, especially for foodies and art lovers

We had a wonderful experience with our rental. We have stayed in many neighborhoods in London but the proximity of this flat to Borough Market, the Tate Modern, and the Globe made this one of our favorites. Very comfortable flat with the advantage of being on a quiet street. We plan to be back!

May 14, 2024
Unprompted review
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Reply from Ivy

Dear Roberta

Many thanks for your review!

We’re thrilled to hear Vintry Court was to your liking and that you enjoy the convenient local amenities, especially The Tate Modern and Fish.

It's been an absolute pleasure hosting you and we’re honoured that you considered us for your stay. We look forward to hearing from you when the great city calls for another London adventure!

Best wishes
The Ivy Team

Rated 5 out of 5 stars

The team at Ivy Lettings was extremely…

The team at Ivy Lettings was extremely helpful in selecting a home to rent for our trip. The process was smooth and easy to navigate. The home - perfection! Safe and comfortable.

May 13, 2024
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Reply from Ivy

Dear Deena

Thank you for submitting this wonderful review!

We’re delighted to hear you enjoyed your stay at Queens Gate II and that the home was to your liking. Your kind words have warmed our hearts, and we’re honoured that you chose us for your London adventure.

It was an absolute pleasure hosting you and should your travels bring you back to the great city, we’d love to welcome your return!

Best wishes
The Ivy Team

Rated 5 out of 5 stars

Professional, knowledgeable, would recommend

All the team at IVY Property were great and made the process very easy. They arranged the Home Report and all the advertising and viewing. They kept us up to speed with developments regularly. Really super customer service, professional, knowledgeable and courteous. Would recommend.

March 28, 2024
Unprompted review
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Reply from Ivy

Dear Louise

Thank you for taking the time to submit this wonderful review!

We’re delighted that our services met your expectations, your kind words and recommendations have warmed our hearts!

On behalf of the Ivy team, it was an absolute pleasure corresponding with you and we look forward to hearing from you again soon!

Best wishes
The Ivy Team

Rated 5 out of 5 stars

Great company for vacation rentals from…

Great company for vacation rentals - professional with clean and well cared for locations.

April 26, 2024
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Reply from Ivy

Dear Julie

Thank you for submitting this wonderful review!

It was an absolute pleasure hosting you at our Queensdale Place abode and we’re honoured that you considered us for your stay. When the great city calls for another adventure, we look forward to welcoming your return!

Best wishes
The Ivy Team

Rated 5 out of 5 stars

very fast and proffesional approach!

April 26, 2024
Unprompted review
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Reply from Ivy

Dear Roland

Many thanks for submitting this wonderful review!

It was an absolute pleasure hosting you at our Vintry Court abode and we’re honoured that you considered us for your stay. When the great city calls for another adventure, we look forward to welcoming your return!

Best wishes
The Ivy Team

Rated 5 out of 5 stars

Great experience all around

I had a great experience with Ivy lettings, with a simple booking process and responsive follow-up to questions! The rental was ideal for our family. The location was unbeatable with a short walk to the Tube and tons of restaurants nearby (favorites were Cacciari's and Tapas Brindisa). The photos were very accurate and we appreciated how well-provisioned it was with basic supplies. This was also the cleanest vacation rental we've ever had! Reviews had mentioned some train noise from just behind the flat but it didn't bother us. It was so nice to feel like we were actually coming home after long days out in London.

February 20, 2024
Unprompted review
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Reply from Ivy

Dear Jennie

Thank you for taking the time to submit this wonderful review!

We’re thrilled to hear you enjoyed your stay at Donne Place and managed to dine at the nearby restaurants; Cacciari's and Tapas Brindisa are both excellent eateries!

Overall, it was an absolute pleasure hosting you and we’re honored that you chose us for your London adventure. When your travels bring you back to the great city, we’d love to host you again for an even better experience.

Best wishes
The Ivy team

Rated 5 out of 5 stars

Lovely flat in the heart of Kensington

This flat is wonderful. It has plenty of living space, comfortable bedding, and a well-sized bathroom and kitchen (both with heated floors). The location is perfect to explore the Kensington/Notting Hill areas. It is only a few minutes to walk to Kensington Gardens and the Palace, the tube at Kensington High Street (District and Circle lines) or Notting Hill (Central line). There are dozens of restaurants, pubs, and cafes within easy walking distance. Although the apartment building is located on a relatively busy street, the apartment is very quiet given its location in the rear of the building. You can see part of Kensington Palace from the living room! There are about 35 steps, broken up by three landings, to get to the apartment on the 2nd floor (3rd floor U.S.). Ivy Lettings customer service was excellent.

December 31, 2023
Unprompted review
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Reply from Ivy

Dear Tom

Thank you for taking the time to submit this wonderful review!

We’re thrilled to hear you enjoyed your stay at Kensington Gardens and that the neighbourhood with its surrounding eateries, was to your liking. Your kind words regarding our services have warmed our hearts, and we’re honoured that you chose us for your London adventure.

On behalf of the Ivy team, it was an absolute pleasure hosting you and should your travels bring you back to the great city of London, we’d love to welcome you back for an even better experience!

Best wishes
The Ivy Team

Rated 5 out of 5 stars

Wonderful stay at an Ivy property

The team at Ivy is responsive and helpful. They were more than willing to help make our stay wonderful. The house was in really good shape, had all the stuff one needs for a comfortable stay - several coffee makers, toaster, dishwasher and huge refrigerator and pantry.

January 5, 2024
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Reply from Ivy

Dear Sabina

Thank you for taking the time to submit this wonderful review!

We’re thrilled to hear you enjoyed your stay at Alderville Road and that the available amenities were to your liking. Your kind words regarding our services have warmed our hearts, and we’re honoured that you chose us for your London adventure.

On behalf of the Ivy team, it was an absolute pleasure hosting you and should your travels bring you back to the great city, we’d love to welcome you again for an even better experience!

Best wishes
The Ivy Team

Rated 5 out of 5 stars

Wonderful property in great location…

Wonderful property in great location with comfortable furnishings. Communication from Ivy Lettings was excellent - always quick to respond to any query.

January 11, 2024
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Reply from Ivy

Dear Craig

Thank you for taking the time to submit this wonderful review!

We’re thrilled to hear you enjoyed your stay at Deodar Road and that the location was to your liking. Your kind words regarding our services have warmed our hearts, and we’re honoured that you chose us for your London adventure.

On behalf of the Ivy team, it was an absolute pleasure hosting you and should your travels bring you back to the great city, we’d love to welcome you again for an even better experience!

Best wishes
The Ivy Team

Rated 5 out of 5 stars

The Team at Ivy Lettings is Top-notch

The team at Ivy is top-notch. We had a number of small issues, and they responded to our emails quickly and with solutions. You feel like you are supported during your stay, and they are all so friendly in their communication. Looking forward to recommending Ivy Lettings to our friends and family who travel.

January 3, 2024
Unprompted review
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Reply from Ivy

Dear Jill

Thank you for submitting this wonderful review, we’re thrilled to hear you enjoyed your stay at Peel Street!

Your kind words regarding our services have warmed our hearts and we appreciate the exceptional care you took in the home, during your stay!

It was an absolute pleasure hosting you and we’re honored that you chose us for your London adventure. When you’re travels bring you back to the great city, we’d love to welcome you again for an even better experience!

Best wishes
The Ivy Team

Rated 5 out of 5 stars

Christmas in London

While planning my Christmas visit to London, I originally picked this unit because it is close to where my daughter lives. But, it turned out to be so much more. Very cute, very well appointed (plenty of towels, blankets, pans, utensils, chairs) and a great location (so close to Harrod's and yet in a quintessential London neighborhood.) Cozy but in a good way - I was able to host our gift exchange with appetizers for five without any problems. Two notes of caution - first, I might have missed that "garden" level means below street level. It was a bit disconcerting until I actually got inside the apartment as the big window provided plenty of light and it did not feel "underground" at all. Secondly, the ladder to the loft/bed area is quite steep - it wasn't a problem as my son was able to scamper it quite well and I slept on the first floor bed (which was very comfortable I might add). The host/management was exceptionally responsive and, in particular, very helpful in coordinating with my daughter to go back into the unit after we departed upon the discovery that my son left a purchase behind. Overall, a great place which I will happily rent again.

December 20, 2023
Unprompted review
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Reply from Ivy

Dear Patricia

Thank you for submitting this wonderful review, we’re thrilled to hear you enjoyed your stay at Ennismore Gardens!

Your kind words regarding our services have warmed our hearts, and we’re honoured that you chose us for your London adventure. On behalf of the Ivy team, it was an absolute pleasure hosting you and we appreciate you taking such great care of the home.

Should your travels bring you back to the great city, we’d love to welcome you again for an even better experience!

Best wishes
The Ivy team

Rated 5 out of 5 stars

We loved our apartment in London

We loved our apartment in London. The service was wonderful and the apartment was 5 star ..stunningly appointed and in the best location. Would recommend them again.

December 26, 2023
Ivy logo

Reply from Ivy

Dear Stephanie

Thank you for submitting this wonderful review, we’re thrilled to hear you enjoyed your stay at Walton Street!

Your kind words regarding our services have warmed our hearts, and we’re honoured that you chose us for your London adventure. On behalf of the Ivy team, it was an absolute pleasure hosting you and we appreciate you taking such great care of the home.

Should your travels bring you back to the great city, we’d love to welcome you again for an even better experience!

Best wishes
The Ivy team

Rated 5 out of 5 stars

Great Experience

We wanted a flat in London area for an extended stay over Christmas. It was nice to have an agency involved in the letting so we could trust that the property would be available and as-described. Ivy Lettings even sent us a video of the property when I had specific questions prior to reserving. Their communication was very responsive. The flat was perfect for our needs, very clean and comfortable, and in a great location. I would definitely use Ivy again on our next trip.

December 19, 2023
Unprompted review
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Reply from Ivy

Dear Anne

Thank you for submitting this wonderful review, we’re thrilled to hear you enjoyed your stay at Comeragh Road!

Your kind words regarding our services have warmed our hearts, and we’re honoured that you chose us for your London adventure. On behalf of the Ivy team, it was an absolute pleasure hosting you and we appreciate you taking such great care of the home.

Should your travels bring you back to the great city, we’d love to welcome you back for an even better experience!

Best wishes
The Ivy team

Rated 5 out of 5 stars

Ivy never let’s me down. Highly recommended

Ivy never let’s me down.

December 19, 2023
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Reply from Ivy

Dear Kate

We’re thrilled to hear you enjoyed another stay with us!

As always, it was an absolute pleasure hosting you and we appreciate you taking such great care of the home. On behalf of the Ivy team, we wish you all the best for the New Year and look forward to hearing from you again soon!

Kind regards
The Ivy team

Rated 5 out of 5 stars

A really spacious apartment in a great…

A really spacious apartment in a great area of London. Travelling with 2 kids it is great for them to have their own room and their own beds. It is not a light apartment, but you don’t really go to London in winter for lots of natural light. The location is great, especially for kids. Right a cross from the Natural History Museum and the Science Museum and walking distance to Hyde Park. Picadilly line from Gloucester Rd or South Kensington super convenient for everything else. Kitchen could be better stocked is our only criticism. Would definitely recommend to family and friends.

December 3, 2023
Ivy logo

Reply from Ivy

Dear Alexandra

Thank you for taking the time to submit this wonderful review, we’re thrilled to hear you enjoyed your stay!

It was an absolute pleasure hosting you and we appreciate you taking such great care of Queen’s Gate II. Should your travels bring you back to the great city of London, we’d be honored to host you again for an even better experience. Wishing you and your family all the best for the New Year!

Kind regards
The Ivy Team

Rated 5 out of 5 stars

Very Professional, Efficient Support - Lovely Property

The process from start to finish was both professional and efficient. The service once we arrived at the property was extremely efficient and responsive.

The property itself (Vintry Court near Borough High Street and Market) was lovely, great location and, most importantly, clean and comfortable.

Will definitely use Ivy again!

December 2, 2023
Unprompted review
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Reply from Ivy

Dear Richard

Thank you for taking the time to submit this wonderful review!

We’re thrilled to hear you enjoyed your stay at Vintry Court and appreciate your kind words regarding our services.

On behalf of the Ivy team, it was an absolute pleasure hosting you and should your travels bring you back to the great city of London, we’d be honoured to welcome you back!

Best wishes
The Ivy Team

Rated 5 out of 5 stars

Our stay in Pimlico

Clear communication from Ivy made it very easy for us. Our apartment was perfect for two couples. Wonderfully appointed, close to the tube and amenities. We loved our stay in Pimlico and highly recommend Ivy Lettings. Cannot wait to use them again.

December 6, 2023
Ivy logo

Reply from Ivy

Dear Wayne

Thank you for taking the time to share this wonderful review!

We’re thrilled to hear you enjoyed your stay at St George’s Square II and that we were able to meet your service expectations. Your stay with us and recommendations are greatly appreciated, and we’re thankful for the noticeable care you took in the home.

On behalf of the Ivy team, it was an absolute pleasure hosting you and when your travels bring you back to the great city of London, we’d be honoured to welcome you back!

Best wishes
The Ivy team.

Rated 5 out of 5 stars

Safe building excellent location beautifully decorated

The building entrance made me feel very safe. Everything was clean even air freshener in elevator, and not the cheap kind. The unit was top of the line. Bed was very comfortable and nice lines. Heated floor and towel rack in very large bathroom, with a lot of shelf space. Stand along heater/ fan was very nice. Unit was quiet never heard a thing from outside or from other units. Had good accessories for the kitchen and bath which greatly appreciated. Nice glasses and coffee cups. The ivy company was great to work with always available and picking up keys was no hassle. The location of the unit couldn’t be better, restaurants and shopping within steps and all the major attractions very close. I’m so happy I went Ivy and this apartment. After using VRBO one time and showing up from out of the country only to find there was no apartment and they wouldn’t do anything and taking months to get my money back I’ll never use them again.

December 1, 2023
Unprompted review
Ivy logo

Reply from Ivy

Dear Tina

Thank you for taking the time to share this wonderful review!

We’re thrilled to hear you enjoyed your stay at Mayfair and managed to visit the surrounding attractions/restaurants. Your kind words about our services have warmed our hearts and while we’re sorry to hear of your unfortunate experience with VRBO; we’re grateful you chose Ivy for your London adventure!

On behalf of the team, it was an absolute pleasure hosting you and we want to pass on a special thanks for taking such great care of the home. Should your travels bring you back to the great city, rest easy knowing we’ll find the perfect home for you.

Best wishes
The Ivy team.

Rated 5 out of 5 stars

"Move" to London. Become a local, and find your locals: coffee shop, bakery, grocery store, and pub!

The Ivy Lettings site clearly explains each London neighborhood where they have available properties, making it easy to find the right property and location for your stay. Once you've booked your property, communication immediately begins and any questions you have are answered. The Ivy staff is pleasant and helpful. My experience after four stays in three different apartments with Ivy has has been wonderful; and I look forward to many more.

November 23, 2023
Unprompted review
Ivy logo

Reply from Ivy

Dear Carlynn

Many thanks for taking the time to submit this wonderful review!

We’re thrilled to hear you enjoyed your stay at Walham Court and appreciate your kind words regarding our services.

As always, it was an absolute pleasure hosting you and when your travels bring you back to the great city, we’d be honoured to host you again for another unforgettable London adventure!

Best wishes
The Ivy team.

Rated 5 out of 5 stars

5 Star Stay at Child's Street

I cannot say enough nice things about Ivy. They were tremendous in helping me work through some very complicated reservations! The focus on customer service was top notch and far exceeded my expectations! In addition, the apartment was exceptional in all aspects. We will absolutely use Ivy again when we travel to London.

We loved our stay at Child's Street. The location was phenomenal, with Earl's Court Tube station a VERY short walk from the apartment. Lots of restaurants and a Sainsbury Local just around the corner. There is a Tesco two bus stops away. The apartment had everything we needed. The beds were extremely comfortable. Loved all of the light and the small courtyard. It was a very tranquil place, which was a nice retreat after being out and about in busy London all day.

October 15, 2023
Unprompted review
Ivy logo

Reply from Ivy

Dear Cynthia

Thank you for taking the time to submit this wonderful review!

We’re thrilled to hear you enjoyed your stay at Child’s Street and appreciate your kind words regarding our services.

On behalf of the Ivy team, it was an absolute pleasure hosting you and we appreciate you taking such great care of the home during your stay. When your travels bring you back to the great city of London, we’d be honored to host you again for another memorable adventure!

Best wishes
The Ivy team

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