Ivyrose Charleston Reviews 

34
•
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, most reviewers were let down by their experience overall. Customers clearly stated that the actual merchandise delivered to their homes looked completely different from the attractive promotional pictures and detailed descriptions displayed on the official website. Many people frequently mentioned receiving cheap, poorly constructed polyester garments instead of the cozy knitted sweaters they had originally anticipated purchasing. Some reviewers were not happy with the strict return rules implemented by the company and the total inability to secure refunds for any products bought on sale. Consumers also noted that attempting to send unsatisfactory packages back to overseas locations involved extremely expensive shipping fees that ultimately made returns completely impractical.

What people talk about most

Product

Customers expressed deep disappointment with the product, reporting severe quality issues and widespread... See more

Quality

People report negative experiences with quality, stating that the items received are extremely poor and made... See more

Return policy

Reviewers express strong dissatisfaction regarding the return policy, noting that advertised 30-day returns... See more

Website

Customers consistently note negative experiences with website, pointing out that items received look nothing... See more

Refund

Clients share negative opinions on refund, expressing widespread frustration over denied requests and poor... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Poor quality fabric with sweaters. Debris/smudge all over one sweater. Totally incorrectly sized- too big, too small and arms too short for average xl sizing. Overpriced for poor quality. Company stat... See more

Rated 1 out of 5 stars

Ivy & Rose is an online presence, not a brick and mortar store. They have no inventory to sell. Their merchandise comes from China, takes 4 to 5 weeks to arrive, and is a bunch of junk that looks not... See more

Rated 1 out of 5 stars

This company is a fraud. It shows pictures of knitted sweaters but the product they sell is sewn and made of cheap poor quality printed polyester fabric. Both dishonest and ugly. Returns subtract the... See more

Rated 1 out of 5 stars

Terrible quality. Not what was pictured at all. More like a shiny polyester sweatshirt than a sweater. Buttons were different than pictured. No refund because everything they pictured was on sale. Ho... See more


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1.5

Bad

TrustScore 1.5 out of 5

34 reviews

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1.5

All reviews

(34)

34 reviews in the last 12 months

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Rated 1 out of 5 stars

This company is a total scam

This company is a total scam. The beautiful sweater pictured on the website was a flimsy (at best) sweatshirt fabric. The 30 day refund - a joke- when you contact them they say no refund on sale items. Everything on the website is on sale, but not cheap! DO NOT PURCHASE from this unscrupulous company!

November 26, 2025
Unprompted review
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Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY, IT IS NOT MADE IN USA, POOR QUALITY, NOT AS PICTURED AND THERE IS NO REFUND IF ON SALE …EVERYTHING IS ON SALE!

30-DAY MONEY-BACK GUARANTEE

At Ivy & Rose, you can shop with peace of mind thanks to our 30-day money-back guarantee. Simply return your items within 30 days

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

I purchased a sweater online on a sale

I purchased a sweater online on a sale. On the website it was a sweater, but when it arrived it was sweatshirt fabric NOT a sweater as shown. So I requested a refund and they refused, stating the sales do not have refunds as stated on website. Poor business practice! Do Not buy from them!

November 24, 2025
Unprompted review
Rated 4 out of 5 stars

Ivy Rose Charleston

The Ivy Rose Charleston company is a SCAM Buyer BEWARE Tthey do not ship the quality product you see on their website. VERY Deceptive. They ship from China and it took over 5 weeks to receive my sweater order. For example the knot materisk was no where near the photo plus the sleeves were elbow length not full length, and the wood buttons had been replaced by cheap smaller plastic buttons. AMX has graciously given credit back due to very poor quality. Note: Ivy Rose Charleston has No Customer Service contact number. Questionable company do not buy from them. I was very disappointed and do not want you to fall prey to their deceptive business practices.

October 18, 2025
Unprompted review
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Rated 1 out of 5 stars

Purchased candy cane knitted sweater…


Purchased candy cane knitted sweater and received sweatshirt fabric top.
Unable to return because item was on sale.
Item received is not like the picture on website.
Disappointed and will not order from this company again.

November 18, 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. No refunds available. Garment is totally different than photo and description. This outfit is not based in Charleston; probably China. Buyer beware. I am contacting BBB

November 18, 2025
Unprompted review
Rated 1 out of 5 stars

What a scam

What a scam. I purchased the candy cane sweater, it looked perfect for the holidays. I was so excited to receive it, until I opened it. It certainly wasn’t the sweater in the picture and not as described. Not a sweater, but made of cotton fleece sweatshirt material, only tag was small white tag with size, no company name or washing instructions.It was heavily discounted $300 to $59.95, no returns or refunds on these items. Do NOT purchase from this company

November 18, 2025
Unprompted review
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Rated 1 out of 5 stars

Total scam!

Total scam!! Buyer beware. What you see online and what you actually receive are completely different. Flawed material, horrible workmanship and quality 😡

November 16, 2025
Unprompted review
Rated 1 out of 5 stars

I'd score zero

I'd score zero. Total scam. You get a chinese horrible copy from China. Nothing like what I ordered. DO NOT ORDER.

November 15, 2025
Unprompted review
Rated 1 out of 5 stars

This company is ridiculous

This company is ridiculous. The item I received looked nothing like what they advertised. Very low quality material. It was nothing like the “sweater cardigan” I thought I would receive. No return because the item was on sale. When I requested a full refund because they clearly did not send me the correct item, they offered me a 15% discount. Do not order from this company!

November 15, 2025
Unprompted review
Rated 1 out of 5 stars

Actually it would be zero

Actually it would be zero. What they post online looks nothing like what you get. If it’s “ on sale” - no refund. I wish I could share pictures here. Product is so sub par I don’t even want to give it away.

November 13, 2025
Unprompted review
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Rated 1 out of 5 stars

False advertising

I ordered a sweater that was advertised with round brown buttons and clearly, woven. The “sweater” I received was made from fabric, poorly made with small black buttons. I contacted customer service and requested a refund as this “sweater” was not what was advertised (sent pictures). Customer service responded their policy was “no returns,” never addressing the fact that what I received was NOT what was advertised which was misleading to the point of false advertising. BUYER BEWARE.

November 7, 2025
Unprompted review

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