I’ve been using Ivy Rx since January and the experience has been great from start to finish. Customer service is quick to respond and has always helped me with any questions. Most importantly, I’ve be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service representative Jerlyn was great. I was worried about my shipment, and reached out using the chat support through the IVrx app. The support response was fast, and Jerlyn kept me up... See more
Company replied
I needed to cancel my subscription due to financial concerns. There were no questions asked and Alvin spoke clearly. He was able to handle my concerns with no pressure. I appreciated his prompt respo... See more
Company replied
Needed help canceling my subscription after reaching my goal super satisfied with ivy rx team they were able to help me quickly and with no stress! Appreciate all the care and time they put into their... See more
Company replied
Company details
- #18 of 152 best companies in Health and Beauty Shop
Written by the company
At IVY RX, we aim to help you optimize your body to perform at your peak. No matter the goals of your active lifestyle, we'll help you get the most out of every day and ensure that as you grow older, you don't have to accept that aging is synonymous with declining. Whether you’re looking for NAD+, Glutathione, B12, or weight loss treatments, we are the source for all your wellness needs, delivered to your door without stress.
Contact info
111 NE 1st Street 8th Floor #8564, 33132, Miami, United States
- 866-464-8989
- support@ivyrx.com
- ivyrx.com
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ivy Rx
Thank you so much for your kind feedback! We’re glad to hear Ard was very helpful and able to answer your question. At Ivy Rx, we prioritize Responsiveness, Understanding, Transparency, Safety, and Trustworthiness to ensure every patient receives clear, timely, and supportive assistance. We truly appreciate you sharing your experience, and we’re always here if you need anything.
Reply from Ivy Rx
Thank you so much for your feedback! We’re thrilled to hear you’re happy with the product. At Ivy Rx, we’re committed to Responsiveness, Understanding, Transparency, Safety, and Trustworthiness to provide high quality care and products you can rely on. We truly appreciate you sharing your experience, and we’re always here if you need anything.
Very quick response to my question…
Very quick response to my question about temperature stability made me feel reassured quickly. Thank you for making me feel relieved! Very impressed!
June 29, 2026
Reply from Ivy Rx
Thank you so much for your wonderful feedback! We’re glad to hear our team responded quickly to your question about your medication’s temperature stability and was able to provide the reassurance you needed. At Ivy Rx, we prioritize Responsiveness, Understanding, Transparency, Safety, and Trustworthiness so you can feel confident and supported every step of the way. We truly appreciate you sharing your experience, and we’re always here if you need anything.
Always helpful and timely response
Always helpful and timely response. Was pleased with their service and product.
June 29, 2026
Reply from Ivy Rx
Thank you so much for your kind feedback! We’re delighted to hear you’ve consistently received helpful and timely responses and that you’ve been pleased with both our service and products. At Ivy Rx, we prioritize Responsiveness, Understanding, Transparency, Safety, and Trustworthiness to ensure every patient has a smooth and supportive experience. We truly appreciate you sharing your experience, and we’re always here if you need anything.
Reply from Ivy Rx
Thank you so much for your feedback! We’re glad to hear you received helpful and quick responses from our team. At Ivy Rx, we prioritize Responsiveness, Understanding, Transparency, Safety, and Trustworthiness to ensure every interaction is efficient, supportive, and reliable. We truly appreciate you sharing your experience, and we’re always here if you need anything.
Reply from Ivy Rx
Thank you so much for your feedback! We’re glad to hear your question was answered and that our team is helping you resolve your issue. At Ivy Rx, we prioritize Responsiveness, Understanding, Transparency, Safety, and Trustworthiness to ensure every patient feels supported throughout the process. We truly appreciate you sharing your experience, and we’re always here if you need anything.
Fel helped me make sure my payment went…
Fel helped me make sure my payment went through and my medication started the shipping process
June 29, 2026
Reply from Ivy Rx
Thank you so much for your kind feedback! We’re glad to hear Fel was able to help ensure your payment went through and that your medication began the shipping process smoothly. At Ivy Rx, we prioritize Responsiveness, Understanding, Transparency, Safety, and Trustworthiness to ensure every step of your experience is seamless and reliable. We truly appreciate you sharing your experience, and we’re always here if you need anything.
I find the chat to be very difficult to…
I find the chat to be very difficult to find within the website
June 29, 2026
Reply from Ivy Rx
Thank you for your feedback, and we’re sorry to hear about your experience with difficulty accessing chat support on our website.
We understand how important it is to have quick and easy access to assistance when you need it, and we truly appreciate you bringing this to our attention.
At Ivy Rx, we take feedback like this seriously and are continuously working to improve accessibility and the overall patient experience on our platform.
For your convenience, you may also reach us directly through the following contact details:
Phone: 866-464-8979
Email: support@ivyrx.com or hello@ivyrx.com
Someone from our team will also be reaching out to you directly to provide further assistance and support.
Ericha was great and extremely helpful…
Ericha was great and extremely helpful with all of my questions!
June 24, 2026
Reply from Ivy Rx
Thank you so much for your kind feedback! We’re glad to hear Ericha was great and extremely helpful in answering all of your questions. At Ivy Rx, we prioritize Responsiveness, Understanding, Transparency, Safety, and Trustworthiness to ensure every patient receives clear, supportive, and reliable assistance. We truly appreciate you sharing your experience, and we’re always here if you need anything.
Thank you Ericha for you support and…
Thank you Ericha for you support and amazing customer service!
June 18, 2026
Reply from Ivy Rx
Thank you so much for your kind feedback! We’re thrilled to hear Ericha provided you with amazing support and customer service. At Ivy Rx, we prioritize Responsiveness, Understanding, Transparency, Safety, and Trustworthiness to ensure every patient feels supported and well cared for. We truly appreciate you sharing your experience, and we’re always here if you need anything.
Reply from Ivy Rx
Thank you so much for your feedback! We’re glad to hear Lei handled your issue quickly and effectively. At Ivy Rx, we prioritize Responsiveness, Understanding, Transparency, Safety, and Trustworthiness to ensure every patient receives prompt and reliable support. We truly appreciate you sharing your experience, and we’re always here if you need anything.
Lei was awesome she was very attentive…
Lei was awesome she was very attentive and helpful
May 15, 2026
Reply from Ivy Rx
Thank you so much for your kind feedback! We’re glad to hear Lei was awesome, attentive, and helpful throughout your experience. At Ivy Rx, we prioritize Responsiveness, Understanding, Transparency, Safety, and Trustworthiness to ensure every patient feels supported and well cared for. We truly appreciate you sharing your experience, and we’re always here if you need anything.
Fantastic customer support
JB was very prompt and handled my inquiries with ease and no issues! Great customer service!
June 29, 2026
Reply from Ivy Rx
Thank you so much for your wonderful feedback! We’re thrilled to hear JB was prompt and handled your inquiries with ease, making the process smooth and hassle free. At Ivy Rx, we prioritize Responsiveness, Understanding, Transparency, Safety, and Trustworthiness to ensure every patient receives exceptional support. We truly appreciate you sharing your experience, and we’re always here if you need anything.
JB answered my question quickly and…
JB answered my question quickly and thoroughly! Great customer service.
June 29, 2026
Reply from Ivy Rx
Thank you so much for your kind feedback! We’re glad to hear JB answered your questions quickly and thoroughly and provided you with great customer service. At Ivy Rx, we prioritize Responsiveness, Understanding, Transparency, Safety, and Trustworthiness to ensure every patient receives clear, timely, and supportive assistance. We truly appreciate you sharing your experience, and we’re always here if you need anything.
My complete experience
Excellent product, price and service. Will be a repeat customer for my goals.
May 21, 2026
Reply from Ivy Rx
Thank you so much for your wonderful feedback! We’re thrilled to hear you’ve had an excellent experience with our products, pricing, and service. It means a lot to know you plan to continue your journey with Ivy Rx. At Ivy Rx, we prioritize Responsiveness, Understanding, Transparency, Safety, and Trustworthiness to provide the best possible experience for every patient. We truly appreciate your support, and we’re always here if you need anything.
Reply from Ivy Rx
Thank you so much for your feedback! We’re glad to hear you had a great experience and found everything fast and easy. At Ivy Rx, we prioritize Responsiveness, Understanding, Transparency, Safety, and Trustworthiness to ensure a smooth and reliable experience for every patient. We truly appreciate you sharing this, and we’re always here if you need anything.
Products work and customer service has…
Products work and customer service has been great!
June 28, 2026
Reply from Ivy Rx
Thank you so much for your feedback! We’re glad to hear the products are working well for you and that you’ve had a great experience with our customer service. At Ivy Rx, we prioritize Responsiveness, Understanding, Transparency, Safety, and Trustworthiness to ensure everything is smooth, reliable, and supportive. We truly appreciate you sharing this, and we’re always here if you need anything.
Ronnie was extremely helpful adjusting…
Ronnie was extremely helpful adjusting my shipping date! I was worried about being out of town, but it’s no longer a problem thankfully!
June 28, 2026
Reply from Ivy Rx
Thank you so much for your feedback! We’re glad to hear Ronnie was extremely helpful in adjusting your shipping date and that it resolved your concerns about being out of town. At Ivy Rx, we prioritize Responsiveness, Understanding, Transparency, Safety, and Trustworthiness to ensure every experience is smooth and stress free. We truly appreciate you sharing this, and we’re always here if you need anything.
Alvin has been very helpful pausing my…
Alvin has been very helpful pausing my subscription. I have lost so much weight
June 19, 2026
Reply from Ivy Rx
Thank you so much for your feedback! We’re glad to hear Alvin was very helpful in pausing your subscription and that you’ve had such great progress on your weight loss journey. At Ivy Rx, we prioritize Responsiveness, Understanding, Transparency, Safety, and Trustworthiness to ensure every step of your experience is smooth and supportive. We truly appreciate you sharing this, and we’re always here if you need anything.
Great customer service!
I had some concerns with the dosage on my prescription and Rhinard was very helpful. They helped me with my concerns and also replied in a timely manner which put my mind at ease.
June 28, 2026
Reply from Ivy Rx
Thank you so much for your kind feedback! We’re glad to hear Rhinard was very helpful with your dosage concerns and responded in a timely manner, helping put your mind at ease. At Ivy Rx, we prioritize Responsiveness, Understanding, Transparency, Safety, and Trustworthiness to ensure every patient feels informed, supported, and confident in their care. We truly appreciate you sharing your experience, and we’re always here if you need anything.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.