iwantmyname Reviews 

281
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers had a great experience with this company. Customers consistently praise the efficient and reliable service, often highlighting the seamless process of domain registration and management. Many appreciate the quick response times from the support team, noting their professionalism and helpfulness in resolving issues. The website's clear design and ease of use also contribute to a positive user experience, making it straightforward to manage domains. However, some people were dissatisfied with customer service, reporting slow response times and difficulties with login issues or transferring domains. A few other people also felt that the website experience had declined, and some mentioned a perceived lack of support or care for their business.

What people talk about most

Response time

People report positive experiences with response times, with many reviewers praising the prompt and courteous... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the prompt, courteous, and... See more

Website

Users describe ambiguous interactions with the website, with some reviewers praising its clear design,... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction and appreciation... See more

Staff

Reviewers highlight positive aspects of staff, often praising their professionalism, helpfulness, and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had an issue with their 2-authentication system not sending a code in a timely manner. I let them know. They responded very quickly. It's obvious they pay attention to their customers. Refreshin... See more

Company replied

Rated 5 out of 5 stars

The system of keeping track of my own email name url works seamlessly and inexpensively to keep track of MY own url where I publish my photo blog. I had quite a burp in keeping track of my blog only b... See more

Rated 5 out of 5 stars

User interface on the website is amazing. Customer service, in the rare event that you need customer service, is blisteringly fast and always on point. I wish the whole damn world ran as well as iwa... See more

Rated 5 out of 5 stars

I purchased my domain through this platform, and the entire process was seamless from start to finish. The interface is clean and easy to navigate, and domain setup was fast and straightforward. Even... See more

Company replied


Company details

  1. DNS Provider

Information provided by various external sources

500+ domain extensions, 100+ plugins, and the best support team on the planet. We've been changing the domain industry since 2008, and we're only getting started.


Contact info

4.0

Great

TrustScore 4 out of 5

281 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.0

All reviews

(281)

100 reviews in the last 12 months

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Rated 1 out of 5 stars

Once Great, Now Overpriced and Lacking Customer Service

I have been a customer of iwantmyname.com for several years, and I have seen a noticeable decline in their service. While the interface remains user-friendly and intuitive, the main issue now is the exorbitant pricing. The cost of their services has been steadily increasing, making it hard to justify staying with them.

What’s more disappointing is the decline in customer service. They used to have excellent support, but ever since they were acquired by a larger company, the quality has plummeted. Getting help now is a frustrating experience, with long wait times and unhelpful responses.

It's a shame because iwantmyname.com used to be a fantastic service. Unfortunately, their recent changes have driven me to consider alternatives. If you’re looking for reasonable pricing and reliable support, you might want to look elsewhere.

May 25, 2024
Unprompted review
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Rated 1 out of 5 stars

Not good….

I bought a domain. A few days later I realized I needed a different domain. I attempted to purchase 3 or 4 times because each time it sent me a verification code, it would not allow me to submit it. Then an email requesting my driver’s license, passport and proof of address. Then last night I got an email telling me w/in 2 hours I would receive a link to verify my original purpose and it would be disabled if I did not respond. Many hours later, I have not received that email in my account or spam. Then I sent an email requesting to speak to a representative and have not gotten any response so far, as you can see, zero for zero. I am out the 19.00 fee and no domain. I would like help - but not the automated kind. Please HELP. Thank you.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great user support

When I choose a product or a service, the quality of user support that the company providing that product or service is what really sets one company apart from another, and what makes me a repeat customer of that company.

In that respect, iwantmyname is a company that I can trust and one that I will continue to rely on for my domain name needs. A gem of a company.

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great company.

I have been with "I Want my Name" for a long time and have always had a great experience. Security is good and they are very good at what they do!

May 28, 2024
Unprompted review
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Rated 2 out of 5 stars

Have used them since 2015

Have used them since 2015, but last year I was told they were putting their prices up, sure enough come renewal I get a $57 bill to renew one domain name. I checked their website and said it was $45.99, last year was $32, so hang about, I'm being charged $25 more for last year, for the same name?
I immediately transferred my domain to my host I use at work, transfer done in 10 minutes and I'm back to 2015 prices paying $25.95.
I did ask iwantmyname 20 hours ago why the price increase, so far, no answer.

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

Prompt and friendly communication

Prompt and friendly communication, with clear information on what was required. Much appreciated the interaction and the swift resolution to my issue (which was definitely a 'me' problem in the first place!).

March 22, 2024
Unprompted review
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