Good places to be at. The lounge area is of a good size, probably just remind people speaking on the phone to go outside or to a closed place, several times there are people having a call speaking re... See more
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Review summary
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Reviews shaping this summary
The location is great, which is a big advantage. However, the internet issue has not been resolved since we started renting the office. I’m also quite sure we’re not the only company experiencing th... See more
Company replied
Typically Regus is good at most locations. The only issue is that in some locations, there is only one staff at the desk & when they go to lunch or help somebody else in the building extensively, peo... See more
Company replied
IWG provides good services, good coverage and locations. And their staff is helpful and greeting. The huge drawback of this organisation is its admin : invoice, credit notes, contracts, signatures. Al... See more
Company details
Written by the company
IWG helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
United Kingdom
- iwgplc.com
3.5
Average
534 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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This company is a fraud
This company is a fraud. I signed up with them in 2024 after seeing them advertise that they had meeting spaces in my area. When trying to book my first space I saw that they had no space here and the closet place was 2 hours away from me which was not good being that my clients live near me.
Quickly maybe 3 days later I went on their site to cancel the membership and I saw nowhere that I could do that. I tried to call them with no answer and I am not even sure if it was the right number but I left multiple messages and sent several emails. Finally I saw where I could terminate my services and still never heard anything from anyone and continued to get monthly bills. Just recently I finally heard from someone but it wasn’t to resolve my issue it was to collect over $1500 from me for services I was unable to use due to their fraudulent advertising. I will not be paying this and my lawyer is looking into it for me. I refuse to hand out money to companies that only want to steal from you and never fix your issues. Today when the representative called to collect my money I informed her of the situation and she still was not trying to help, just collect. She even said she saw where I reached out in February but it takes several months for someone to get back to you which I find odd.
September 26, 2025
Unprompted review
Reply from IWG plc
Hi Meredith,
I’m so sorry for your experience.
Our customers can easily check the availability of a space in their online account (myregus.com) and make a booking according to their preference.
The agreements should be ended online according to their notice period; otherwise, they will continue and automatically renew for another term.
Before any account is passed to our collections team, we make multiple efforts to help prevent it from becoming overdue. This includes sending reminders, providing clear statements, and offering support to resolve any billing concerns early. Our goal is always to work with customers to avoid escalation, but if an account remains unpaid for an extended period despite these efforts, it is standard procedure for it to be managed by collections.
One of my team members has contacted you and requested that you provide further details to investigate your concerns, but you remain unresponsive. Please respond to them so that your concern can be quickly resolved.
Kind regards,
Lorraine Brule
Global Customer Service at IWG plc
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August 4, 2025
People without chance to belive..
People without chance to belive... stay farway...
September 24, 2025
Unprompted review
Reply from IWG plc
Hi Rui,
Regardless of the reason, I understand how frustrating it can be and apologise if we haven’t provided you with the level of service that you expect and deserve from Regus.
I would like to help you resolve this matter, but you have posted anonymously. Please email me at lorraine.brule@iwgplc.com with your company name and/or account reference so I can quickly assist.
Kind regards,
Lorraine Brule
Global Customer Service at IWG plc
I was really well received.
September 18, 2025
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Unethical Billing Practice - Avoid!
Like many of the other 1-star reviews I have seen,my experience is that IWG use deceitful and unclear auto-billing practices, combined with debt agencies to intimidate customers into paying significant sums for services that were never used.
I have been charged for a long period of membership, during which I was not aware my Regus membership was valid. I did not use the facilities during this time, and they did not bill me. Rather than contacting me to inform me that there was a debt owed, they allowed payment to accrue and I have now, almost 2 years later, have been contacted by a debt collection agency immediately threatening court proceedings if I do not pay the thousands that are 'owed' for facilities/services I did not step foot in during the period.
September 21, 2025
Unprompted review
Reply from IWG plc
Hello Michael,
I understand and appreciate that you’re disappointed and would really like to help.
If you’ve been passed to a Collections agency, its because there are invoices are pending payment. At Regus we take all possible steps to liaise with customers and ensure their accounts are up to date before contracting any third parties. This includes courtesy emails and calls from our team. If you haven’t heard from us in the last few weeks, then I apologise.
We greatly value your business and want to maintain a positive working relationship with you. However, the current payment situation needs to be resolved.
I’d be happy to clarify in more detail but you’ve posted anonymously. Please send me an email to lorraine.brule@regus.com with your company details so we can help.
Thank you,
Lorraine Brule
Global Customer Service at Regus
everything organize
September 19, 2025
Good service just as expected
September 18, 2025
Easy service to use and we had a…
Easy service to use and we had a successful meeting.
August 21, 2025
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Avoid like the plague
They only get 1 star because there is no option for zero stars.
This company is a scam. You will use their offices once, and then they will keep you in an agreement that you weren't aware you signed forever, with no way of leaving, no way of contacting them and then legal fees if you don't pay the invoices that you never agreed to pay.
There are many, many feeds on reddit with people who have shared this experience, look it up for yourself.
August 15, 2025
Unprompted review
Reply from IWG plc
Hi Oliver,
I’m very sorry to hear of your disappointment.
As the worlds-leading flexible workspace provider, we do not “scam” our customers.
Your account is a pay-as-you-go membership with no active agreement in place, so I find your comments confusing.
The invoices in question are late payment charges incurred due to a delayed payment for a booking made in March 2025. Please feel free to email me at lorraine.brule@spacesworks.com if you need any further assistance.
Best,
Lorraine Brule
Global Customer Service at Spaces
A very good virtual office & services
September 15, 2025
Access to offices every where as a subscriber
I comfortable with having access to offices and lounges across the globe
But, l also have a problem with getting reductions from number of times offices are used when it was actually not used, in the case of virtual office pro where a user is entitled to 5 office spaces per month. This month l have been charged as using the office space twice instead of once. I hope you correct this error.
September 8, 2025
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HQ SGT is a nice place to work.
September 12, 2025
The overall facilities were good
The overall facilities were good. The staff were very attentive, friendly, and helpful. The booking process was smooth.
September 8, 2025
Good location for doing business!
Good location for doing business for us and also good price
September 1, 2025
I Enjoy Working with IWG.
I have office space in Doylestown. I find the staff to be pleasant and very accommodating. The facility is clean and the kitchen is always well stocked. The only issue I have is the parking. However, the space, location and employees make up for the parking frustration.
September 7, 2025
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Their KYC team are terrible to deal with
Their KYC team are an absolute nightmare to work with. So frustrating and constantly changing their requirements. They also stop you receiving documents while the KYC process is ongoing so if you are getting documents to your registered office their local office aren't allowed to send them to you. Honestly, the KYC process for these guys is a reason not to do business with IWG
September 10, 2025
Unprompted review
Reply from IWG plc
Hello Patrick,
I’d like to extend a personal apology for any difficulties you’ve experienced.
We know compliance checks can be demanding, and while they’re required by law, your feedback about the documentation process is noted. It’s clear that it felt more complicated than it needed to be, I will share it with the management of the teams involved to help improve how we handle these situations.
We genuinely appreciate you speaking up. Your feedback helps us do better, and we’re sorry again for the trouble this caused.
If you need anything further, do not hesitate to submit a query through the ‘Help’ section of your online account. Thank you again.
Best,
Lorraine Brule
Global Customer Service at IWG
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