IWG plc Reviews 534

We recenly ran a 2-day training course at Basepoint in Crowborough. The accommodation and facilities were excellent and the staff could not have been more helpful

Great location, neat & tidy office environment with friendly staff and neighbours

Melanie was excellent to get me setup in my office from start to finish. She even helped me select office furniture and design the space. So seamless and appreciated. Chirani has provided me with ongoing support and help with the continued setup of my office space the past month. My clients and I appreciate her professional demeanor upon arrival to the office space every time!

The staff are great and always helpful.

I love the flexibility of being able to join spaces to work anywhere I go. Most of them are exceptional, others a bit outdated but comfortable, therefore always there is an opportunity to have a great working experience.

We have contracts running for Dublin, London, Palo Alto, Texas, Charlotte, Zürich, Singapore, Munich- which all works well, especially Munich. We canceled the contract for South Korea due to inacceptable behavior of "collections" department only- service was good. Collections was sending numerous nonsense e-mails with no person named or showing up. We never were discuss this awful case with anybody. We cancelled now New York because competitor is 50 % cheaper. We consider to do new contract with competitor in Beverly Hills since we see advantages in mail handling and price.
kr Niedermeier (President).

Locked out of office on day 2 of my contract – complaint mishandled

I signed a 24-month office agreement at Spaces (IWG) Sugar House Island in August 2024. On the second day of my agreement (12 August) I was denied entry to the building after 6pm by on-site security. Despite providing my name, business details, and proof of tenancy, I had no means of accessing the office I had paid for.

This is a clear breach of contract, yet my formal complaint has been mishandled at every stage:

Initially told my case would be escalated to Accounts, but this was never done.

Later told it would be escalated to Legal for a documented outcome, this was contradicted by the Area Director, who then declared himself the “final authority” and closed the matter.

Told an “investigation” had taken place, but no documentation of this has ever been provided.

The Area Director’s reasoning (that the termination clause only applies to catastrophic events) does not appear anywhere in the wording of the agreement.

I have also written formally to Head Office and the Company Secretary, but more than 3 weeks later I have still not received any proper governance-level review.

The result is that I am paying for a space I cannot use, my complaint has been bounced between teams, and I have lost all trust in IWG’s service. The stress and wasted time has been significant.

At this point, I simply want a fair resolution and a way out of the contract, but the complaints process has been opaque, contradictory, and in my view, unethical. Please can someone above operational level get back to me on this asap!

The center is well located and well organized.
the staff very helpful

My table is in the Voeux, firstly, I wanna express my appreciation to Zen, he reminds me of all things in derails and in advance, and the repairment of the dispenser is fast, besides, I believe the renovation project is completed, I have confidence that the service would be better.

All good services , very nice and comfortable

Centre team is very helpful, thank you for assisting on renewal price discount.

Cindy has great customer service at IWG West End.

I have taken an office but due to left of our main management we had no option to use it then i requested to cancel the agreement and clear all dues but company refused. Ee are under debts we beed support so that in future we may use again offices for other project’s but that attitude of comapny makes us to think another way. We are afriad od bankruptcy. Pls help if you can

The greatest things the company is doing is by working alongside its customer & having honest communication.

Ashley and Brit are fantastic at the front desk!

I would advise IWG not to rely on TrustPilot for reviews though, TrustPilot is mostly a scam and we have rejected their advances for nearly a decade now.

The staff is extremely professional and diligent in handling office matters.

Run from these Liars. They commit actual fraud. I signed a 3-month lease. They renewed it just two days later for an additional 3 months, which I did not want or approve. They also added undisclosed optional charges, which cannot be removed and are therefore not optional. Never mind the horrible billing practices.

I enjoy the experience!