Very good experience once I got set up and I get my medication on time when I need it and when I'm getting low I just have to let the pharmacy know and they tell me what to do. The only reason I don't... See more
Company replied
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Review summary
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Hello the product is great and usually gets to me on time as advertised. The only downside I find is when I want to fill a refill I have to answer questions again. Thanks very satisfied customer!
Company replied
Jack health is good,but delivery by FedEx is not. I have requested many times for delivery to be held at a FedEx pickup location but it still shows up at my door
Company replied
I have been using their ED product for 2 years. It's effective and no obvious side effects. It really boosts my confidence towards life. Only one thing I have to mention that I prefer single package.... See more
Company replied
Company details
Written by the company
Jack Health is committed to helping Canadians take control of their health—confidently, privately, and on their own terms. Our process begins with a personalized treatment plan tailored to your unique needs and goals. Whether you’re looking for a modern approach or a proven generic option, you’ll be connected with a licensed medical provider who will review your health history and symptoms one-on-one. All of this happens 100% online—no waiting rooms, no awkward conversations, and no need to rearrange your schedule. You can complete your assessment from the comfort of your home and get ongoing support through secure messaging with our care team, available 24/7. We understand how important privacy is, which is why every step of the journey—from consultation to delivery—is discreet. Your treatment ships in unbranded packaging, and our prices are designed to be as accessible as possible. Thousands of Canadians trust Jack Health for expert-backed care in areas like sexual health, hair loss, testosterone, weight loss, and more. We’re here to simplify the healthcare experience and help you feel your best—without judgment, delays, or high costs. Jack Health is 100% online, 100% discreet, and 100% committed to your well-being.
Have better sex with personalized treatments
Written by the company
- Get personalized ED treatment prescribed online in Canada
- Our medical team will review your health history and prescribe personalized treatment options. We will prepare your prescription and ship it directly to your door. Free and discreet. Send us a message at anytime if you have questions, or want to update your plan.
Free Canada-wide Discreet Shipping
Ships within 24-48 hours.
If approved, your medication will be shipped within 48 hours, this is our guarantee to you.
Contact info
2620 Bristol Circle,, L6H 6Z7, Oakville, Canada
- hello@jack.health
- jack.health
Men’s healthcare personalized to you.
4.2
Great
1K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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Work great and fast
September 10, 2025
Unprompted review
Responsive and great customer service
Responsive and great customer service
August 28, 2025
Unprompted review
Ease of ordering.
August 29, 2025
Unprompted review
Better than other men's health brand
Cheaper prices, better promotions, overall better service than any other men's health brand.
August 5, 2025
Unprompted review
The price per pill is a lot cheaper…
The price per pill is a lot cheaper than anywhere else i have ever bought from. Even shoppers and my local pharmacy is not this cheap. Before coming on jack health, a lot of people said the dose you'll receive is a small dose, but all i did was send a message in the medical chat letting the doctor know that i want the 25mg and there was no change in price at all. The price remained exactly the same.
August 4, 2025
Unprompted review
Absolutely Fantastic
Great service, love that I can chat directly on my jack health account with the doctor in charge of my care rather than calling on the phone and going through that awkward conversation. Very happy with the service
August 4, 2025
Unprompted review
I had great experience with Jack for my…
I had great experience with Jack for my TRT order, they kept everything simple and straightforward and deliver my treatment in a discreet shipping.
May 8, 2025
Unprompted review
My biggest issue is the waiting time
My biggest issue is the waiting time. Once they process your payment you’ll have to wait weeks before shipping. It’s a real issue. Very unreliable
Update Aug 12 : I already emailed you guys. Multiple times. The answer I keep getting is: “ You’ll be notified as soon as there’s an update on your order.”
It’s a little insulting to be honest
July 28, 2025
Unprompted review
Reply from Jack Health
We’re sorry to hear about your experience and understand how frustrating delays can be. This definitely isn’t the level of service we aim to provide. Please contact us at help@jackhealth.ca so we can investigate and work on a solution for you right away.
Medical chat is no longer monitored by…
Medical chat is no longer monitored by anyone, putting messages in there is like writing a letter and then throwing it into the trashcan and expecting a response. Emails go unanswered. Bloodwork goes in through the lab, doesn't trigger a response.
Everytime its a month long exercise to get medicine.
April 4, 2025
Reply from Jack Health
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating delays and unanswered messages can be. We want to make sure your concerns are addressed directly — could you please email us at help@jackhealth.ca with your name and order details so we can investigate what happened?
When you sent your bloodwork, was it sent directly from the lab or uploaded to your account? And for the medical chat, did you also receive any confirmation emails when messages were sent? This information will help us pinpoint the issue and improve our process for you and others.
Still getting and charged for an order…
Still getting and charged for an order I cancelled 4 months ago
July 18, 2025
Reply from Jack Health
We’re really sorry to hear you’ve been charged for an order you cancelled. That’s definitely not the experience we want you to have. We will investigate and fix this right away.
Did you receive any confirmation when you cancelled the order, or were you told the subscription was paused? Any extra details you can share will help us resolve this for you quickly.
Poor service
Poor service, poor response time, they let your meds run out and when you request a refill they then tell you to do blood work rather than in advance
August 7, 2025
Unprompted review
Reply from Jack Health
We’re sorry to hear about your experience. We aim to ensure all patients receive timely reminders and refills, and it’s clear we fell short in your case. Your feedback about the timing of bloodwork requests is important, and we’ll review our processes to avoid unnecessary gaps in treatment. If you’re open to it, please contact our support team at help@jackhealth.ca so we can look into your file and resolve this for you quickly.
Unsubscribed several times but you guys…
Unsubscribed several times but you guys keep coming back with different emails. Not cool.
August 7, 2025
Reply from Jack Health
We’re sorry for the frustration this has caused. We take unsubscribe requests seriously and want to ensure you’re fully removed from our mailing lists. It sounds like you may be receiving messages from multiple campaigns, and we’ll review this immediately. I have escalated this and personally added you to the unsubscribe list.
Happy Days…
The online privacy for the consultation plus the fast delivery is what attracted me. The improvement in the relationship with my wife is what keeps me a customer. She wasn’t keen on it at first, but now sends her thanks.
August 7, 2025
Won’t unsubscribe …
Nothing wrong with the company necessarily, but I have asked to unsubscribe multiple times and keep receiving emails from them.
August 7, 2025
Reply from Jack Health
Thanks for letting us know. We’re sorry you’ve been receiving unwanted emails despite your unsubscribe requests. We’ll review your details right away I will personally ensure you’re fully removed from all mailing lists.
-Joe
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