Very good experience once I got set up and I get my medication on time when I need it and when I'm getting low I just have to let the pharmacy know and they tell me what to do. The only reason I don't... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Hello the product is great and usually gets to me on time as advertised. The only downside I find is when I want to fill a refill I have to answer questions again. Thanks very satisfied customer!
Company replied
Jack health is good,but delivery by FedEx is not. I have requested many times for delivery to be held at a FedEx pickup location but it still shows up at my door
Company replied
I have been using their ED product for 2 years. It's effective and no obvious side effects. It really boosts my confidence towards life. Only one thing I have to mention that I prefer single package.... See more
Company replied
Company details
Written by the company
Jack Health is committed to helping Canadians take control of their health—confidently, privately, and on their own terms. Our process begins with a personalized treatment plan tailored to your unique needs and goals. Whether you’re looking for a modern approach or a proven generic option, you’ll be connected with a licensed medical provider who will review your health history and symptoms one-on-one. All of this happens 100% online—no waiting rooms, no awkward conversations, and no need to rearrange your schedule. You can complete your assessment from the comfort of your home and get ongoing support through secure messaging with our care team, available 24/7. We understand how important privacy is, which is why every step of the journey—from consultation to delivery—is discreet. Your treatment ships in unbranded packaging, and our prices are designed to be as accessible as possible. Thousands of Canadians trust Jack Health for expert-backed care in areas like sexual health, hair loss, testosterone, weight loss, and more. We’re here to simplify the healthcare experience and help you feel your best—without judgment, delays, or high costs. Jack Health is 100% online, 100% discreet, and 100% committed to your well-being.
Have better sex with personalized treatments
Written by the company
- Get personalized ED treatment prescribed online in Canada
- Our medical team will review your health history and prescribe personalized treatment options. We will prepare your prescription and ship it directly to your door. Free and discreet. Send us a message at anytime if you have questions, or want to update your plan.
Free Canada-wide Discreet Shipping
Ships within 24-48 hours.
If approved, your medication will be shipped within 48 hours, this is our guarantee to you.
Contact info
2620 Bristol Circle,, L6H 6Z7, Oakville, Canada
- hello@jack.health
- jack.health
Men’s healthcare personalized to you.
4.2
Great
1K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From when I ordered I received updates…
From when I ordered I received updates and the delivery was really quick they did what they promised
July 8, 2025
Reply from Jack Health
Thank you for your kind words! We’re glad to hear you received timely updates and that your delivery was quick and reliable. Doing what we promise is important to us, and we appreciate your trust.
Sincerely,
The Jack Health Team
Reply from Jack Health
Thank you for your wonderful feedback! We’re thrilled to hear you consistently receive excellent service and quick responses from our team. Your satisfaction means a lot to us.
We’re here whenever you need us!
Sincerely,
The Jack Health Team
Rough start but service has improved a…
Rough start but service has improved a lot lately!
July 4, 2025
Reply from Jack Health
Thank you for your honest feedback! We’re glad to hear you’ve noticed improvements in our service recently. We’re committed to continually enhancing your experience and appreciate your patience along the way.
Thanks for sticking with us!
Sincerely,
The Jack Health Team
Easy and fast with médical support and…
Easy and fast with médical support and privacy
November 5, 2024
Reply from Jack Health
Thank you for your kind words! We’re glad to hear you found our service easy, fast, and respectful of your medical privacy. We’re here whenever you need us!
Sincerely,
The Jack Health Team
Jack health is good,but delivery by…
Jack health is good,but delivery by FedEx is not.
I have requested many times for delivery to be held at a FedEx pickup location but it still shows up at my door
July 5, 2025
Reply from Jack Health
Thanks for the kind words about Jack Health! We’re sorry to hear FedEx hasn’t quite delivered on delivery preferences. We understand wanting your package to be waiting safely at a pickup location instead of your door.
We’re working closely with FedEx to improve this experience and make sure delivery instructions are followed more reliably. Your feedback helps us keep pushing for better service.
Thanks again for your support and patience — we appreciate you sticking with us!
Sincerely,
The Jack Health Team
The questionnaire I had to fill out…
The questionnaire I had to fill out just to get my refill was very annoying. Either make the questions more appropriate for refill customers or here's a thought... Just ask if anything's changed or in need of change like a doctor would.
July 5, 2025
Reply from Jack Health
Thanks for sharing your feedback — and we hear you. We’re sorry the refill process felt frustrating. You're absolutely right that it should feel quick and tailored, especially for returning patients.
We’re actively working with our clinical team to streamline the refill questionnaire and make it more relevant — especially when no major changes are needed. Your suggestion is a good one, and it’s something we’ll take into consideration as we improve.
We truly appreciate you taking the time to let us know — and we hope to make your next experience a much smoother one.
Sincerely,
The Jack Health Team
Unreliable Service and Poor Support: Avoid if Time Matters
I’ve used Jack Health twice now, and both experiences have been frustrating. Approval takes longer than expected, and once the prescription is approved, the issues don’t stop there. Both times, they submitted the wrong shipping address—even though I entered it correctly—causing delays of several days.
Their online chat support is painfully slow, often taking hours or even days to respond. When they do reply, the help is minimal and usually redirects the problem elsewhere.
The shipping partner they use is worse. They require you to confirm delivery details, but when there’s an issue—like needing to update your address—they’re unable or unwilling to make changes, leaving you stuck in limbo.
There’s no sense of urgency or accountability on either end. If you need your medication quickly or value basic customer service, I wouldn’t recommend Jack Health.
June 30, 2025
Reply from Jack Health
Thank you for taking the time to share such detailed feedback — we’re truly sorry for the frustrating experience you’ve had. This isn’t the level of service we strive to deliver, and we take your concerns seriously.
The delays in approval, repeated address errors, and difficulty getting timely support are not acceptable, and we understand how that can impact trust — especially when you're relying on your medication. We also hear your concerns about our shipping partner and agree that delivery updates and changes should be easier to manage.
We’re actively working to improve communication across our support and fulfillment teams and are reviewing both our shipping and customer service processes to ensure they’re faster, more reliable, and more accountable.
If you’re open to it, we’d really appreciate the opportunity to make things right — please feel free to reach out to [support email or phone]. Your experience matters, and we’re committed to doing better.
Sincerely,
The Jack Health Team
Reply from Jack Health
Thanks for sharing your feedback. We’re sorry to hear that the delivery experience with FedEx didn’t meet your expectations — we know how frustrating delays or issues with shipping can be.
We’re actively working with our shipping partners to improve reliability and speed. If you have any specific concerns or if there’s anything we can do to help with your current order, please don’t hesitate to reach out at [support email/phone].
We appreciate your patience and hope to provide a better experience next time.
Sincerely,
The Jack Health Team
Customer service is terrible
Customer service is terrible, response time is very long up to more than 24 hours, very bad service
June 30, 2025
Reply from Jack Health
We’re really sorry to hear about the long wait times you experienced — that’s not the level of service we aim to provide. We know how important it is to get timely support, and we apologize for the frustration this caused.
We’re actively working on improving our response times and overall customer experience. Thank you for your feedback — it helps us do better.
Sincerely,
The Jack Health Team
Always a good experience and great service
JH has been a reliable service provider. I don't have to worry about renewals as they're automatic. If I have any questions or issues, they follow-up very fast.
June 30, 2025
Reply from Jack Health
Thank you for your wonderful feedback! We’re glad to hear you find our service reliable and appreciate the convenience of automatic renewals. Providing fast follow-up is very important to us.
We’re here whenever you need us!
Sincerely,
The Jack Health Team
Reply from Jack Health
Thanks for your feedback! We appreciate the suggestion to use FedEx or UPS for delivery. We’re always looking for ways to improve the shipping experience and will share this with our logistics team.
Thanks for choosing Jack Health!
Sincerely,
The Jack Health Team
The beginning of the ad is in french
The beginning of the ad is in french, the continuity is in english. It is suppose to take a few minutes, the continuity has too many questions which is not related to health. Made me doubtful of the veracity of your site. Sorry but my husband will go to the doctor which will take much less time.
July 1, 2025
Reply from Jack Health
Thank you for sharing your experience — and we’re sorry to hear it left you feeling uncertain. We understand how frustrating it can be when expectations around language, timing, and relevance aren’t met.
Our goal is to make care accessible, safe, and thorough, which is why the medical intake includes detailed questions — though we understand it can sometimes feel like too much. We're also working on improving the consistency of our site and ads, especially in bilingual regions like Quebec, and your feedback is a helpful reminder of how important that is.
We completely respect your decision, and we appreciate you giving us a try.
Sincerely,
The Jack Health Team
Reply from Jack Health
Thank you for your great feedback! We’re happy to hear you trust our service and product. Your support means a lot to us!
Sincerely,
The Jack Health Team
Every time i have a question
Every time i have a question, be it Billing, services, general information, i always get immediate and thorough help, and follow ups.
July 1, 2025
Reply from Jack Health
Thank you for your kind words! We’re thrilled to hear that you consistently receive prompt and thorough help whenever you reach out. Providing reliable support and follow-ups is very important to us.
We appreciate your trust and look forward to continuing to assist you!
Sincerely,
The Jack Health Team
Conveniently simple.
As someone with few medical issues, the ability to simply answer online questions specific to my condition was appreciated. I saved valuable time that would have been used seeing a medical professional in person.
June 26, 2025
Reply from Jack Health
Thank you for sharing your experience! We’re glad to hear that our online process saved you time and made managing your health more convenient. Making healthcare accessible and efficient is exactly what we strive for.
Thanks for trusting Jack Health — we’re here whenever you need us!
Sincerely,
The Jack Health Team
I do not appreciate you changing my…
I do not appreciate you changing my credit card without notice.
This was probably the first time the pills arrived promptly
June 30, 2025
Reply from Jack Health
Thank you for your feedback. We’re glad to hear your medication arrived promptly this time. However, we apologize for any confusion or frustration caused by changes to your credit card information without prior notice.
Your trust is important to us, and we want to ensure transparency and communication in all aspects of your experience. Please reach out to us at [support email/phone] if you’d like to discuss this further or if we can assist with anything else.
Sincerely,
The Jack Health Team
good service
November 22, 2024
Reply from Jack Health
Thanks so much! We’re happy to hear you’re pleased with our service. We appreciate you taking the time to leave a review!
Customer service went above and beyond!
Customer service went above and beyond!
After a marketing error led to me receiving an out-of-date offer, they not only honoured the offer, but discounted the offer on top of it! I appreciate when a company takes responsibility for a mistake and goes out of the way to make it right!
June 25, 2025
Reply from Jack Health
Thank you so much for sharing your experience! We’re glad we could make things right and really appreciate your kind words about how we handled the situation. Taking responsibility and going the extra mile for our customers is something we truly value.
Thanks again for your support!
Sincerely,
The Jack Health Team
Customer experience has been improving.
While being a lesser known pharmaceutical business, and less advertised through social media than other businesses offering pharmaceutical services, their business model has shown some growth to offering lifestyle enhancements to benefit ones life, and in some instances, including that of their respective partner. I have improved my rating to 4 stars as their customer service has shown noticable improvement. One does anticipate when speaking with customer service online, that some sort of feedback should be within a day. On rare occasions maybe the following day. This previously hadn't been the case, as it had taken, up to and including 5 days later just to have one question answered. However in the past few months they have shown a remarkable change towards working towards rebuilding some level of trust. I cannot comment on product quality as I don't have any other source to compare it to.
June 27, 2025
Reply from Jack Health
Thank you for your detailed and honest feedback. We’re pleased to hear that you’ve noticed improvements in our customer service — timely responses are a priority for us, and it’s encouraging to know our recent efforts are making a difference.
We appreciate your recognition of our growth and the trust you’re building with us. If you ever have any questions about our products or services, please don’t hesitate to reach out. We’re here to help!
Thanks again for your support.
Sincerely,
The Jack Health Team
Issue with an order
Issue with an order, received generic responses that they are looking into it. Weeks later and no response, no replies to my emails looking for an update.
April 29, 2025
Reply from Jack Health
We’re really sorry for the lack of follow-up — that’s not the experience we want anyone to have. Waiting weeks without an update is unacceptable, and we understand how frustrating it must feel to receive generic replies instead of real resolution.
We’d like to look into this right away and ensure your issue gets properly addressed. If you’re open to it, please reach out again at [support email or phone] and mention this review so we can prioritize your case.
We appreciate your patience and hope to earn back your trust.
Sincerely,
The Jack Health Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.