Difficult to access portion of the website for canceling subscription, but once there, with the help of your chat employee, all went smoothly. One caveat: I haven't yet seen the refund, but we're... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great response rate to my query and something that I can follow-up in future for flight returns from outside of the UK, to the UK, then returning back to starting point (NZ)...currently not available,... See more
Company replied
Jack's Flight Club have saved me several hundred pounds on just two trips! I have been able to book return flights to Singapore to visit family for only £452! That's pretty much half price usual costs... See more
Company replied
My interactions with Jacks Flight Club Team have been excellent. Email queries are acknowledged and addressed within 24 hours. I met some team members at a recent travel show and it felt like me... See more
Company replied
Company details
- #47 of 50 best companies in Flights Search Site
- #36 of 43 best companies in Travel Aggregator
Written by the company
We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox. We're the club that won’t flood your inbox with every airline sale out there. We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
How we help you 👇
Written by the company
- Step one
- Simply enter your email to become a Standby member, let us know where you're based and tell us your closest airport. We can find you flights if you're from the US, UK, Europe and Canada 🙌
- Step two
- We’ll get busy finding you the best Flights and then send you a notification once they've been fully vetted by our in-house Flight Experts.
- Step three (the fun part)
- All you have to do next is simply decide whether to take the flight 🤭
- Our memberships 👇
- We have two types of memberships. One to introduce you to us (called Standby) and one to get you travelling (Our paid for version, called Takeoff).
- Standby
- You'll get 1-2 Flight emails a week to see what our membership is like before committing to anything.
- Takeoff
- You'll receive ALL of our Flights (about 8-10 per week). Short-haul, long haul, domestic, international, error fares, open-jaw, premium economy, business class... the list continues. Basically, even more Flights to get you exploring the world for less.
Our promise 🤝
14-day money-back guarantee.
Our Takeoff membership comes with a 14-day money-back guarantee. You can try it out and if you decide it's not for you, simply send us an email to jack@jacksflightclub.com and we'll send you a full refund. No questions asked.
Contact info
United States
- support@jacksflightclub.com
- jacksflightclub.com
4.0
Great
459 reviews
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How this company uses Trustpilot
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Reply from Jack's Flight Club
Jaybee, that's why we're here! Thank you so much for your review :) We want to make sure you're seeing flights for the places you're after but also giving you some inspiration for some new places along the way. We look forward to helping you find even more amazing flights!
hands down....WOW!
Consistently have great deals that WOW me! I can't find these prices ANYWHERE else!
February 12, 2026
Reply from Jack's Flight Club
Stacie, it was so wonderful to read this :) Thank you very much for your review. We truly hope that we may continue to bring you even more great flights and fabulous travel inspo. Don't forget to send us a postcard from any of the flights that you've booked, we love being a part of your travel adventures!!
Kindness
Checking in, caring about my experience, openness to feedback, helpfulness and prompt responses.
February 9, 2026
Reply from Jack's Flight Club
Thank you so much for your lovely review :) We are very grateful for your kind words and thankful that we were able to assist with your query. We love hearing from our members, so your feedback is always genuinely appreciated. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Reply from Jack's Flight Club
We love to see it, Donna! Thank you so much for taking the time to leave your review :) We are always looking for the best flights to the destinations you're after but also, the destinations to expand your travel list and inspire a place you may not even have thought of. We hope that we may continue to do just this!!
Reply from Jack's Flight Club
Hey, Dave! Thank you for your review :) We see that you already got in touch with our Member Experience team and we've definitely got our eyes peeled for that amazing flight to China. Once we spot the next offer there, we'll make sure to alert you!!
They are a very caring company that is…
They are a very caring company that is in tune with its customers and strives to meet their needs
A great travel company in my opinion
February 10, 2025
Unprompted review
Reply from Jack's Flight Club
Tony, this was just the way to start a Monday morning :) Thank you for your kind review. We will always put a lot of focus not only on great flights but also member needs and the way we serve our members. It was very heartwarming to read your review, thanks again!
Jack’s Flight Club does all the work!
I have no time to search out inexpensive flight deals to places I really want to go. It’s fantastic that Jack’s Flight Club offers this service. I just booked a deal from LAX to Singapore, less than a 2-for-1 deal basically, because of an email notice I got from Jack. And I also love all the travel information in their Detour newsletter. Wow!
February 4, 2026
Reply from Jack's Flight Club
Shane, thank you so much for this review! We are so excited to see that you bagged yourself a flight to Singapore, we know that's going to be an amazing vacation. Please send us a postcard from the bottom of the flight alert. And, if you have any pics you'd like to share when you're back, we'd be elated to see them. Thank you again for your kind words about The Detour, this has been passed on to our Editor :)
Love jacks flight club.
Love jacks flight club.
Amazing deals and their customer service is brilliant and respond so quickly and are helpful assisting.
Genuine company and genuinely good deals
February 2, 2026
Unprompted review
Reply from Jack's Flight Club
Kyran, thank you so much for leaving us this review! Our Member Experience team work super hard to not only give great service but also an experience that is pleasant and easy. We're so happy to see your account query was resolved. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
My interactions with Jacks Flight Club…
My interactions with Jacks Flight Club Team have been excellent. Email queries are acknowledged and addressed within 24 hours.
I met some team members at a recent travel show and it felt like meeting old friends and I got a great gift too.
The regular emails of the latest amazing deals that they have sourced for members have inspired 2 holidays for later this year.
The App is easy to navigate, how to book the suggested deals is demonstrated in clear, concise language.
Excellent service for a very affordable annual fee, worth every penny.
Keep up the great work Team.
February 1, 2026
Unprompted review
Reply from Jack's Flight Club
Thank you so much, Yvonne! Your review put such big smiles on our faces and we loved being able to be at the show and meet you all. We look forward to continuing doing that and yes, it very much is like catching up with old friends cause the people you met are the very same ones behind our human and personalized emails and the teams that put in hard work to make the app and site great. We are thrilled to see that you already have 2 trips booked. Please don't forget to send us a postcard from the bottom of the flight deal. And of course, any pics that you'd like to share when you're back, we genuinely love being a part of your adventures :)
I had a slight problem and they…
I had a slight problem and they responded to my email next day. Great customer service. Reliable. Highly recommed
February 2, 2026
Unprompted review
Reply from Jack's Flight Club
Thank you so much for leaving your review and we are so happy that everything was sorted quickly :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
I have been waiting for over a week and…
I have been waiting for over a week and 2 emails as to when my membership subscription is due !!! Only an automated message nothing else ,I shall just cancel via my bank .
January 21, 2026
Reply from Jack's Flight Club
Pamela, we are truly sorry to see this and have launched an investigation to confirm why your request did not reach our Member Experience team. Please accept our sincerest apologies. In the mean time, the billing has been cancelled and you would not be charged for your 2026 subscription, unless you sign up again. If you do need anything else, please don't hesitate to reach out to our Member Experience team directly by emailing: support@jacksflightclub.com
Meh.
It’s really just advertising for google flights. Not exactly the travel ‘hack’ I was hoping for.
It might be useful if you have lots of time to deep dive into all the offers.
January 22, 2026
Reply from Jack's Flight Club
Hey, Antoinette. You're absolutely right that we send members links to places like Google Flights or Skyscanner to actually buy the flights that we find and that's because we don't sell tickets (or even earn any commission on tickets), so we have to send people to the places they can purchase those flights.
The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available.
At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found).
If you're locked into specific times/dates or routes, in those cases Jack's service might not be for you, so running a general search on Google Flights or Trip.com is good advice and a decent way to get a sense of if you have to take particular dates, what are the best value options.
Jack's is built for travellers with a little flexibility who enjoy the inspiration and thrill of a new destination or when a bonkers price to somewhere they've been meaning to go drops into their inbox.
We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Navigators and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination.
Essentially, our experienced Navigators spend hundreds of hours a week sifting and researching so you don't have to and alert you when you should go looking on those sites so you can take advantage of lower than usual prices at the right time.
Hope that clears things up! We're gutted that you've given us a 1 star for basically doing what we set out to do, so we'll try harder to improve our sign up pages and new joiner messages to make things clearer.
EXCELLENT customer service!
January 26, 2026
Reply from Jack's Flight Club
Janelle, we are over the moon that we were able to assist you in getting your subscription sorted and if you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com :)
Great customer service
January 26, 2026
Unprompted review
Reply from Jack's Flight Club
Amanda! Thank you, truly :) We love travel and not only aim to provide great flights but also a customer experience that our members deserve. We were happy to assist you and if you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
no use whatsoever
no use to me whatsoever. nothing suggested of any use to us for our chosen destination in months. just had to check the airlines myself for deals, a good few on offer from time to time and bought flights without any help from Jacks Flight Club whatsoever. i paid their fee for 12 months in advance and a total waste of money it was. found the deal myself.
June 5, 2025
Reply from Jack's Flight Club
Hey there. Thank you for getting in touch and letting us know about your experience. We are disheartened to see this and would like to explain more about the service. Though we give you the option to add your preferred destinations of where you'd like to see a flight to, this sadly does not mean that we will find a deal to your destination or be able to find one for the timeframe you're after. The feature lets us know where is of interest to you, so we can pay special attention to that option but we are still at the mercy of the airlines.
The service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found).
If you're locked into specific times/dates or routes, in those cases Jack's service might not be for you, so running a general search on Google Flights or Trip.com is good advice and a decent way to get a sense of if you have to take particular dates, what are the best value options.
We do see that you started the service with a month's trial before upgrading to the annual membership. We offer a 14 day refund period after that upgrade, just in case the service was not fitting your needs. We would have gladly offered a full refund had you reached out to us within that timeframe. In checking through your email history, there was no email received requesting a refund nor advising that the service was not working for your route.
We truly hope that we are able to assist with a flight to another destination for the duration of your membership with us. If you do need anything else, please don't hesitate to reach out to our Member Experience team by emailing: support@jacksflightclub.com
One to one contact who personalised my…
One to one contact who personalised my choices nice touch keep it up
January 21, 2026
Reply from Jack's Flight Club
Bernard, thank you so much for taking the time to leave your review :) We were so happy to see this and it has been shared with the team. Our team truly love travel and we are thrilled they were able to assist with your query. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Reply from Jack's Flight Club
Thank you so much, Mio! We pride ourselves on providing amazing customer service in a very efficient manner :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Signed up to the members lounge and…
Signed up to the members lounge and have tried several times to get in but it only ever gets me to yes you are in and now sign in….
January 22, 2026
Reply from Jack's Flight Club
Hey, Natalie. We're so sorry to see this. One of our Member Experience agents reached on to you on the 16th, but we have not heard back to date. Please reply directly to that email or you can email us at support@jacksflightclub.com but in the mean time, we will reach out again :)
Reply from Jack's Flight Club
Hey, Pablo. We're disheartened to receive this review as that's completely not the case. We have 100s of postcards from members who have saved $1000s on flights with us. This can also be seen by reviewing your lounge for your own flight offers. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. So of course, at that point, we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found).
We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Navigators and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination.
Essentially, our experienced flight hunters spend hundreds of hours a week sifting and researching, so you don't have to and alert you when you should go looking on those sites, so you can take advantage of lower than usual prices at the right time.
We'd love to hear more about what kind of flights you're after or what you've been hoping to get from the service. Please reach out to our Member Experience team by emailing: support@jacksflightclub.com and let them know :)
Free Trial Scam
Another scammy company that sneakily charges you with no warning or acknowledgment that you are signed up to a paid subscription. After a free trial period they hope that you will forget you are signed up (and you definitely have because the product is so pointless you never see any benefit from the trial).
Avoid this untrustworthy company.
March 25, 2025
Unprompted review
Reply from Jack's Flight Club
Hey, Rosie. We are saddened to read of your experience and have taken the time to thoroughly review your membership details, to ensure there was no service failure. We do see that your membership with us started in October of 2024, with a free trial. The Terms of the trial clearly stated the sub would move to an annual membership if the trial was not cancelled prior to its end date. There was no cancellation noted via your Lounge nor by email to us. We also checked through your email history to confirm if there was a request to cancel and receive a refund when your subscription renewed but there was no contact to us. We offer a 14 day refund timeframe from the date of your renewal as we completely understand that life happens and dates can be missed.
Your quarterly sub renewed in January of 2025 and there was no request to cancel nor refund. We also note that instead of remaining on your quarterly sub, you opted for an offer to upgrade to the annual membership in March of 2025. This does indicate an interest in remaining with the service and continuing your membership. Your flight offer history was reviewed and we can confirm that the offers were accessed, this lets us know that you were aware the service was still active. We do see that you've cancelled your billing now, so you will no longer be charged for the service, unless you sign up again.
We pride ourselves on being very upfront of fees, dates and renewals and offer all of our members the option to get a renewal reminder. Our goals are not only to provide great flights, but to provide a service with integrity.
If you do need anything else, please don't hesitate to reach out to our Member Experience team by emailing: support@jacksflightclub.com
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